Job Summary: 

• Act as SME for Technology during planning and execution of Power downs and critical facility works.
• Develop and manage key relationships between internal domain partners, third party vendors/suppliers, Corporate Properties Group stakeholders and Corporate Security Group.
• Ensure all critical environmental systems are proactively monitored.
• Ensure procedures are in place to act timely on events to prevent service disruption and that these are followed at all times.
• Manage Data Centre Governance / Audit Readiness- assist in the completion of Monthly Audit Readiness and Governance procedures and reporting.
• Media Management, Inventory Management, Reverse Logistics, Change Control Management.
• Provide training to team members needing authorized access to the data center covering Health Safety, Information Security, House Rules for maintaining system uptime.
• Manage BCP/Disaster recovery events and related simulation exercises.
• Maintain visibility on day-to-day activities and ensuring sufficient face-time with key stakeholders and management.
• Provide status reporting to internal (technology) stakeholders on a regular basis.
• Mitigate risks and address project/operational obstacles 

Skills on Resume:

• SME Expertise (Hard Skills)
• Relationship Management (Soft Skills)
• Systems Monitoring (Hard Skills)
• Procedure Management (Hard Skills)
• Audit Preparation (Hard Skills)
• Inventory and Logistics Management (Hard Skills)
• Training Development (Hard Skills)
• Risk Mitigation (Soft Skills)

Job Summary: 

• Operational oversight of Data Centers and Information Processing Critical Facilities within APAC geography
• Provide support for problem root cause analysis, correction and prevention. 
• Direct event recovery teams through expedited informed decisions to minimize production impact.
• Ensure all activities taking place within the Data Center meet or exceed established Enterprise Standards. 
• Ensure all Availability Management Processes are followed.
• Critical Site Enhancements / Projects- Actively participate in all projects effecting Critical Spaces providing subject matter expertise and design of Computer rooms, cabling and racking.
• Support all types of infrastructure projects including hardware, networks, virtual server and information security components.
• Manage relationship and delivery for Third Party Vendors within Data Centers
• Input into the development and help maintain site-specific IPF access policies and procedures.
• Provide event management for outages and planned maintenance to 3rd party suppliers, including evenings, weekends and bank holiday coverage within the critical technology facilities.
• Primary and Backup Environmental Systems Assurance
• Ensure all site environmental systems conform to standards.

Skills on Resume:

• Operational Oversight (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Event Recovery Management (Soft Skills)
• Standards Compliance (Hard Skills)
• Process Management (Hard Skills)
• Project Participation (Soft Skills)
• Vendor Management (Soft Skills)
• Event Management (Hard Skills)

Job Summary: 

• Being the primary interface to multiple business units that the DC Operations team supports.
• Attending and representing the Operations team during meetings.
• Providing 24 x 7 first response technical support for the data center.
• Participating in on-call and shift rotations for customer problem resolution.
• Pre and post-installation preparations and documentation, quality assurance, asset inventory auditing through the DCIM tool.
• Managing hardware inventory for the other business groups, including shipping and receiving.
• Installation of IT hardware, including racking, patching, and installation of parts.
• Producing specific deliverables relating to operations management.
• Occasionally leading staff members and peers on projects.
• Work as a team member with senior technical staff on large complex technical projects.
• Complete assigned technical projects on time (i.e., analysis, development, implementation, testing, monitoring, maintenance, production support, documentation).

Skills on Resume:

• Stakeholder Communication (Soft Skills)
• Meeting Representation (Soft Skills)
• Technical Support (Hard Skills)
• Shift Management (Soft Skills)
• Inventory Auditing (Hard Skills)
• Hardware Management (Hard Skills)
• IT Installation (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Work under limited supervision, both independently and within a team environment
• Manage multiple one-time and/or ongoing projects
• Engaging with customers and providing them with world class customer service
• Respond to safety and emergency situations and maintain a safe and secure work environment
• Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
• Frequent contact with external 3rd party contractors and vendors
• Apply the environmental and security monitoring procedures
• Inventory management and overview of each facility item number, active systems, history of hardware issues, etc.
• Responsible for assigned maintenance and repair works
• Coordination and supervision of subcontractors and external suppliers
• Reporting, documentation, and initiating improvement measures for operational standard deviations

Skills on Resume:

• Project Management (Hard Skills)
• Customer Service (Soft Skills)
• Safety Response (Hard Skills)
• Decision-Making (Soft Skills)
• Contractor Liaison (Soft Skills)
• Security Procedures (Hard Skills)
• Inventory Management (Hard Skills)
• Subcontractor Coordination (Soft Skills)

Job Summary: 

• Create or update Service Requests/Work Orders and all other tickets in ticketing systems
• Mirror and learn work performed by Level II technician during the complex situations.
• Provide extended hands and feet support to level II and Level III support during the Triage 
• Conduct basic trouble shooting and all possible options to resolve the technical issues.
• Perform all basic Smart-Hand Remote Hand and IMAC functions
• Support Warehouse managers and team with logging new hardware, and updating asset management systems.
• Support Warehouse Asset Coordinator with storing, tracking, finding new or existing assets and properly tagging, shelving, and storing the inventories in warehouse. 
• Quickly determine if issues require communication up to Level II technician for SME support. 
• Day to day infrastructure surveillance
• Responsible for the DC operating energy efficiency and the implementation of assigned optimization measures
• Providing solutions for site management and adhering to Service Level Agreements (SLAs) agreed in customer contract

Skills on Resume:

• Ticket Management (Hard Skills)
• Technical Shadowing (Soft Skills)
• Hands-on Support (Soft Skills)
• Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Inventory Control (Hard Skills)
• Issue Escalation (Soft Skills)
• Energy Management (Hard Skills)

Job Summary: 

• Assisting level II Technician during the Incident Resolution, Change Requests and IMAC activities.
• Assist in Installation of racks and associated power cabling in designated location in Data Center.
• Install Hardware devices (network switches and server equipment etc ) into racks
• Secure and properly install PDU into racks.
• Run CAT X cables and or Fiber cables from originating locations to terminating locations including patch panels, testing, removal and well-dressed structured cabling.
• Prepare or update cabling diagrams
• Prepare or update hardware architecture/infrastructure diagrams
• Dress and tag cables per cable management compliance.
• Assist Level II Technician in trouble shooting by previously completed basic trouble shooting.
• Prepare detail technical problem description, possible causes report for level II Technician.

Skills on Resume:

• Incident Support (Soft Skills)
• Rack Installation (Hard Skills)
• Hardware Installation (Hard Skills)
• Cabling (Hard Skills)
• Diagram Preparation (Hard Skills)
• Cable Management (Hard Skills)
• Troubleshooting Assistance (Soft Skills)
• Technical Reporting (Hard Skills)

Job Summary: 

• Provide Co-location customer support, smart hands and escorts.
• Coordinate with Gtech infrastructure teams on hardware maintenance and break fix activities
• Participate in and planning, coordination and supervision of facilities projects in the data center (power, cooling, plumbing, tiles, grills, locks & latches, lights)
• Attend data center facilities planning meetings
• Attend daily stand-up meetings
• Create and oversee change management documentation for data center team tasks
• Assist with maturing data center processes
• Create and curate data center standards documentation
• Identify areas of improvement in data center infrastructure and architecture standards
• Assist with other low voltage cabling/troubleshooting needs on OCLC campus

Skills on Resume:

• Customer Support (Soft Skills)
• Hardware Maintenance Coordination (Hard Skills)
• Project Supervision (Soft Skills)
• Facilities Planning (Hard Skills)
• Change Management (Hard Skills)
• Process Improvement (Soft Skills)
• Standards Documentation (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Work at the direction of the Data Center Operations Manager and alongside the Data Center Engineer to complete hands-on work in the data center.
• Perform data center rack and stack, adds / changes / removals.
• Perform data center cabling planning and installs with an emphasis on attention to detail, availability and best practices
• Receive, unbox, check in, burn in, inventory, asset tag new equipment, decomm and dispose of retired equipment, cabling
• Facilitate shipments between data centers (local and international)
• Install/modify / maintain overhead and underfloor cable raceway and fiber ducting
• Oversee data center equipment and cable lifecycle management and maintain inventory of data center hardware, build room, cable stock, and regular audit
• Coordinate and supervise data center vendor / contractor activity
• Identify single points of failure, vulnerabilities, risks, and inconsistencies. 
• Raise to DC manager and work to develop appropriate corrective action plans

Skills on Resume:

• Rack and Stack Operations (Hard Skills)
• Data Center Cabling (Hard Skills)
• Equipment Management (Hard Skills)
• Shipping Facilitation (Hard Skills)
• Infrastructure Installation (Hard Skills)
• Lifecycle Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Risk Identification (Hard Skills)

Job Summary: 

• Configure and install equipment in data centers and server rooms
• Assemble servers from server parts, prepare hardware for shipping
• Keep inventory in good shape and improve processes around it
• Keep up good practices for equipment racking and cabling
• Work with all the necessary parties to improve processes around the hardware lifecycle
• Handle incident resolution, escalations to third party suppliers
• Follow up and optimize processes around warranty replacements
• Minimize the downtime caused by potential Data Center facility problems and provide full connectivity to the company customers
• Oversee the Data Center facility and make sure there are no technical issues related to the power, cooling, and security systems.
• Understand the key specifications and gather the information to properly plan the power density, redundancies, configurations, cooling output, etc.

Skills on Resume: 

• Equipment Configuration (Hard Skills)
• Server Assembly (Hard Skills)
• Inventory Management (Hard Skills)
• Racking and Cabling Practices (Hard Skills)
• Process Improvement (Soft Skills)
• Incident Handling (Soft Skills)
• Warranty Management (Hard Skills)
• Facility Oversight (Hard Skills)

Job Summary: 

• Installs, maintains, and repairs server hardware, or other equipment by racking, cabling, labeling equipment entering device data into the Data Center Management application 
• Follow established data center guidelines and instructions to perform daily job functions 
• Monitors physical environments and systems within the client Data Centers 
• Respond to, resolve, and document issues impacting the physical infrastructure of the data center 
• Maintain hardware inventory and maintenance logs Required to work after hours on an as needed basis 
• Act as technical liaison for off-site teams. 
• Champion standardization, innovate to simplify, increase efficiency while driving down cost. 
• Ensure that contractors and vendors are delivering quality services and that all SLAs are being met. 
• Responsible for executing small projects on own and working with manager in planning and executing larger local projects. 
• Understand all aspects of the equipment support.

Skills on Resume:

• Hardware Installation (Hard Skills)
• Data Center Management (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• Inventory Management (Hard Skills)
• Technical Liaison (Soft Skills)
• Vendor Management (Hard Skills)
• Project Execution (Hard Skills)

Job Summary:

• Creating a detailed rack elevation (inventory) for devices within racks and outside of racks
• Documenting and tracing telco circuit cables and other data center cabling connections.
• Help sort through various unracked items and prep for shipping.
• Install Servers, Switches and Appliances
• Add hardware components to server
• Mount and unmounts server in rack
• Plug in cables (power, network and storage)
• Power up server and configure ILO
• Disconnect power, network and storage cables
• Connect and disconnect cables at the network and storage switches
• Package servers and ship to remote office

Skills on Resume:

• Rack Documentation (Hard Skills)
• Cable Management (Hard Skills)
• Server Installation (Hard Skills)
• Hardware Upgrades (Hard Skills)
• Rack Mounting (Hard Skills)
• Cable Connectivity (Hard Skills)
• Server Configuration (Hard Skills)
• Shipping Coordination (Hard Skills)

Job Summary:

• Check workflow spreadsheet for decommissions
• Update PDP in stages as work is completed
• Add SAN fiber serial numbers to the PDP
• Check port availability on both network switches, storage switches and patch panels
• Measure distance between devices for proper cable lengths both copper and fiber
• Create spreadsheet to make wire wrap labels
• Make labels and attach them to the cables prior to installing them
• Install cables in computer room, computer room annex and communications room
• Plug cables into patch panels, bit network and storage
• Plug cables in on both network and storage switches
• Input cable information into PDP, fiber serial numbers, patch panel port

Skills on Resume:

• Workflow Verification (Hard Skills)
• PDP Updating (Hard Skills)
• Serial Number Entry (Hard Skills)
• Port Checking (Hard Skills)
• Cable Measuring (Hard Skills)
• Label Creation (Hard Skills)
• Cable Installation (Hard Skills)
• Data Entry (Hard Skills)

Job Summary:

• Configure and install equipment in data centers and server rooms
• Assemble servers from server parts, prepare hardware for shipping
• Keep inventory in good shape and improve processes around it
• Keep up good practices for equipment racking and cabling
• Work with all the necessary parties to improve processes around hardware lifecycle
• Manage requests to remote hands in non-Latvian locations
• Handle incident resolution, escalations to third party suppliers
• Follow up and optimize processes around warranty replacements
• Working as a point-of-contact or a sell-in function
• Constantly improves the customer support experience.
• Setting expectations in the field for executive briefings, datacenter tours, custom engagements

Skills on Resume:

• Equipment Configuration (Hard Skills)
• Server Assembly (Hard Skills)
• Inventory Management (Hard Skills)
• Racking Practices (Hard Skills)
• Process Improvement (Soft Skills)
• Remote Coordination (Soft Skills)
• Incident Handling (Soft Skills)
• Customer Engagement (Soft Skills)

Job Summary:

• Perform day-to-day data center functions
• Cabling, installations, asset tracking, procurement, audit adherence, customer support.
• Ensures all hardware, software assets and configuration items (CMDB) are accurately documented throughout the implementation process following NTT standard
• Respond to and maintain tickets in accordance with department procedures
• Maintain all customer equipment
• Racking and cabling of customer telecommunication equipment including cross connecting circuits
• Reacts to incidents in a timely fashion that meets or exceeds the customer service level agreement and restores service as soon as possible
• Being part of a weekly on-call schedule
• Attend meetings and conference calls
• Perform audits in support of Compliance Team
• Manage Data center requests within Service Now ticketing queue

Skills on Resume:

• Data Center Operations (Hard Skills)
• Asset Documentation (Hard Skills)
• Ticket Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Racking and Cabling (Hard Skills)
• Incident Response (Hard Skills)
• On-Call Support (Soft Skills)
• Audit Compliance (Hard Skills)

Job Summary:

• Collaborate with the Data Center Operations and Cloud Operations teams to provide on-site physical support for all implementation projects
• Monitor and track on hand inventory (optics, cabling, etc.) at data center locations
• Assist and maintain physical asset inventory of all local data center infrastructure equipment, components, peripherals and spare components
• Assist with all efforts requiring local presence within the data center including equipment shipping & receiving, packaging, installations and servicing
• Acting as local point of contact for all vendor service activities on existing infrastructure assets
• Participate and collaborate in capacity management efforts for both infrastructure and facilities planning
• Ability and initiative to learn and participate within processes and technology in a fast-paced environment
• Ability to follow infrastructure project planning and implementation processes and suggest improvements 
• Assist the Director of Datacenter Operations and Infrastructure Deployment Engineers as an additional point of contact for other departments for datacenter issues and projects
• Help remotely diagnose hardware problems, facilitate server repairs, and manage hardware assets
• Translate requirements from network architects and engineers into specific deployment plans, network designs and network pages 
• Ensure design plans and packages are implemented accurately and efficiently 

Skills on Resume:

• Team Collaboration (Soft Skills)
• Inventory Tracking (Hard Skills)
• Asset Management (Hard Skills)
• Equipment Handling (Hard Skills)
• Vendor Coordination (Soft Skills)
• Capacity Planning (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Support (Hard Skills)