Job Summary: 

• Manages Central Control System (CCS) to ensure daily production to include software and hardware changes
• Ensures control room operates in a continuous and trouble free manner. 
• Troubleshoots problems through Team Leads and Computer Operators
• Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
• Maintains inventory and orders supplies
• Ensures performance plans, memos, reports and documentation are distributed, understood, utilized and made available to all Computer Operators
• Understanding of video operations including systems, network management, development procedures, slot manufacturer features, procurement and administration. 
• General video operations including security, back-up and internal control systems
• Serves as liaison to the client, gaming venues, and support services.
• General video operations including security, back-up and internal control systems.
• Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment.
• Provides recommendations for system needs and all external and internal factors related to the control room.
• Builds and maintains a high level of trust with both external and internal customers. 

Skills on Resume:

• Central Control Management (Hard Skills)
• Troubleshooting Coordination (Hard Skills)
• Staff Scheduling (Soft Skills)
• Inventory Management (Hard Skills)
• Communication and Distribution (Soft Skills)
• Video Operations Knowledge (Hard Skills)
• Client Liaison (Soft Skills)
• Recommendations (Hard Skills)

Job Summary: 

• Lead a team of technology experts in order to deliver state-of-the-art IT services within the CoE for Data Center
• Drive high performing teams by unlocking potential driving performance management, provide coaching & create an engaging environment while participating as an active member of Center of Excellence in order to deliver expert knowledge on CoE services and/or products and digital product strategies
• Facilitate learning and knowledge sharing through provision of a range of educational materials and resources, both within the CoE and towards other entities, in order to focus on Mastery and Craftsmanship
• Collaborate with business operations, Product Owners & IT Service Management teams in order to ensure good coordination of IT changes without impacting business processes
• Ensure the execution of projects & programs are prioritized in line with TVH strategy, in order to strive for a “First Time Right” approach aiming for a Trusted Partnership model
• Act as a true business partner towards business to continuously align on priorities and relevance, and adjust 
• Collaborate with other CoE Managers and IT colleagues on globally confronted challenges to improve user and/or Business experience & support and work with cross-functional CoE teams
• Connect those working to a greater purpose focused on business outcomes
• Work professionally and in a positive and respectful manner with other TVH departments
• Understand TVH’s Mission, Vision, Values, and culture
• Maintain a mindset that minimizes outages and maximizes client support
• Precisely follow numerous datacenter policies and procedures at all times

Skills on Resume:

• IT Service Leadership (Hard Skills)
• Performance Management (Soft Skills)
• Educational Resource Provision (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Project Execution Management (Hard Skills)
• Business Partnership (Soft Skills)
• CoE Team Coordination (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Addresses the customers' concerns and resolves problems to the customers' satisfaction based on the timeliness of action taken to resolves issues and requests.
• Develops staff through proper delegation, trust, listening to ideas and encouragement by focusing on the potential of the staff through the demonstration of ethics, integrity, diversity, respect, interests and an approachable demeanor. 
• Provides proper feedback to staff through reward and criticism.
• Consistently works to self-motivate by learning new skills, seeking constructive feedback and participates in exercises or programs that will enhance personal management and skills. 
• Seeks the opinion and assistance from other members of the site team to broaden the range of functions and capabilities.
• Optimizes the use of resources and time available to prioritize day-to-day activities and assignments. 
• Collaborates on all proposals that affect the customer and is able to contribute both verbally and in writing.
• Builds and maintains necessary documentation relevant to the operations, including but not limited too, Business Recovery Plan and SSAE18 Audit.
• Escorting customers through the center on tours, responding to customer inquiries and coordinating with other organizations.
• Scheduling employee shifts, planning for capacity changes, maintaining corporate databases, and ensuring compliance with government regulations.
• Operations support that includes the entire IT infrastructure housed within the Data Center in 7x24 environment
• Responsible for equipment maintenance tasks such as managing and installing custom upgrades for customers, replacing cables, components and accessories, maintaining records, and drawing schematics of the center to detail what equipment is installed.

Skills on Resume:

• Customer Issue Resolution (Soft Skills)
• Staff Development (Soft Skills)
• Constructive Feedback (Soft Skills)
• Self-Motivation and Learning (Soft Skills)
• Resource Optimization (Hard Skills)
• Collaborative Proposal Development (Soft Skills)
• Documentation Management (Hard Skills)
• IT Infrastructure Support (Hard Skills)

Job Summary: 

• Handles daily operation and management and monitoring of the Telular Message Center.
• Maintain & report all system elements to the continuous and high availability targets.
• Develop & improve the operating and system procedures for the Telular Message center.
• Analyze & monitor capacity requirements.
• Perform routine/scheduled audits of the systems including all backups.
• Oversee maintenance of TMC environment, ensuring proper upkeep of all HW and SW in the TMC.
• Assist in resolving Central Station communication issues.
• With support from the corporate IT Director, operate and control computing equipment relating to infrastructure and applications, including servers, databases, and software.
• Handle special TMC/customer projects and programs
• Provide local equipment and IT support
• Keeping track of developing trends in datacenter technologies and software vulnerabilities.
• Mentor to other teammates and jr. data center technicians.
• Upgrade of existing datacenter environment to global standards.

Skills on Resume:

• Operations Management (Hard Skills)
• System Reporting (Hard Skills)
• Procedure Development (Hard Skills)
• Capacity Analysis (Hard Skills)
• System Auditing (Hard Skills)
• Maintenance Oversight (Hard Skills)
• Issue Resolution Support (Hard Skills)
• Team Mentorship (Soft Skills)

Job Summary: 

• Provide strong leadership to the data center maintenance, facilities and Hands and Feet teams.
• Drive capacity management and physical inventory to deliver operational efficiencies.
• Continuous availability while delivering a rigorous preventive maintenance cycle and to Clients data center and industry standards.
• Create and implement industry best practices where applicable while focusing on productivity and optimization of electrical and cooling configurations as well as other IT infrastructure.
• Create, engage, leverage, and drive simplified and standard operating processes across a worldwide portfolio.
• Work collaboratively with the compute, network, storage and other data center operations teams to deliver solutions to the businesses
• Manage small and large-scale projects across other functional teams where they impact the company Data Centers
• Manage multiple budgets with a continual focus on cost productivity and risk management.
• Work in high stress situations and provide support to a 24x7 global team and ensure timely engagement of essential technical support teams/personnel for problem and incident management.
• Provide capacity metrics to aid in forecasting and optimization. 
• Advising on the procurement of new datacenter and networking equipment.
• Maintain relationships with key business partners to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies.

Skills on Resume:

• Operational Leadership (Soft Skills)
• Capacity Management (Hard Skills)
• Maintenance Oversight (Hard Skills)
• Best Practices (Hard Skills)
• Process Standardization (Hard Skills)
• Project Management (Soft Skills)
• Budget Oversight (Hard Skills)
• Partner Relations (Soft Skills)

Job Summary: 

• Manage physical access to enterprise datacenters and to the racks in the datacenters
• Manage the Datacenters Service Level Agreements
• Liaise with the datacenters support staff
• Liaise with the datacenters customers/users
• Design and manage the cable infrastructure and ensure compliance with all applicable regulations
• Design and manage rack layouts and ensure compliance with all applicable regulations
• Follow F6 Datacenters procedures and processes and with Government approval establish new and/or modify existing procedures and processes for efficiency.
• Refer customer requests for system health/status monitoring to IT Operations
• Track the completion of all service and access requested for Data Center
• Plan and schedule work to perform in the Data Center during Monday through Friday business hours on a weekly basis
• Plan and schedule work to perform in the Data Center during non-business hours on a weekly basis
• Ensure all Data Center security and escort policies are followed
• Provide equipment accountability and coordination of Data Center equipment installations/removal
• Advise the Installations and Logistics Office of power, space and cooling requirements and/or concerns.

Skills on Resume:

• Access Management (Hard Skills)
• SLA Management (Hard Skills)
• Staff Liaison (Soft Skills)
• Customer Liaison (Soft Skills)
• Infrastructure Design (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Optimization (Hard Skills)
• Security Policy Enforcement (Hard Skills)

Job Summary: 

• Execute all aspects of data center operations, including maintenance and repair of all critical equipment and systems (power, cooling, security system, HVAC, network…)
• Ensure the development of the data center activities
• Implement the strategic objectives set by management
• Be the referent for local policies (local authorities, institutions ...)
• Supervise technical, human, administrative, and financial activities
• Supervise all installations and construction activities in coordination with internal and external resources
• Establish a relationship with related departments (purchasing, marketing, accounting, HR ...)
• Maintain compliance with local health & safety standards and national electrical and building codes.
• Supervise staff security and manage security policy
• Work closely with the technical manager of the data center
• Monitor and perform on-going maintenance on servers and network equipment.
• Provide IT support to staff and customers, as well as responding to server and network issues.
• Running hardware diagnostics and replacing failing parts in a timely manner.

Skills on Resume:

• Data Center Operations (Hard Skills)
• Strategic Implementation (Hard Skills)
• Policy Management (Hard Skills)
• Multidisciplinary Supervision (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Compliance Enforcement (Hard Skills)
• IT Support Management (Hard Skills)
• Hardware Diagnostics (Hard Skills)

Job Summary: 

• Provide day-to-day leadership and direction to data center staff for the safe and reliable operations of data center and infrastructure systems
• Provide management and timely delivery and implement client expectations and initiatives
• Perform operations support that includes the entire IT infrastructure housed within the data center in 24x7 environment and on-call support
• Provide customer support which can include customers relations, responding to customer inquiries, and coordinating with other vendors
• Schedule employee shifts, plan for capacity changes, maintain corporate databases, and ensure compliance with government regulations
• Define and implement procedures to ensure meeting SLAs and necessary standards with a best practice focus
• Assist with the planning and implementation of best practice security measures
• Plan and implement strategic plans to ensure data center capacity meets current and future needs
• Ensure training plans are developed and maintained for current and future data center operations
• Maintain regular communications with data center staff and senior management to ensure client expectations are being met
• Establish and maintain a positive workplace environment and culture that will ensure cooperation among peers to provide the best-in-class service
• Collaborate with engineering and global network operations teams to ensure cybersecurity as well as site and cross-site network operation.
• Upgrading system components, including CPUs, memory, hard drives, GPU’s, power supplies, NIC’s, and cables.

Skills on Resume:

• Leadership and Direction (Soft Skills)
• Client Expectation Management (Soft Skills)
• IT Infrastructure Support (Hard Skills)
• Customer Support Coordination (Soft Skills)
• Shift and Capacity Planning (Hard Skills)
• SLA and Standards Compliance (Hard Skills)
• Security Best Practices (Hard Skills)
• Strategic Capacity Planning (Hard Skills)

Job Summary: 

• Manage the development and implementation of IT initiatives to support business strategy.
• Lead the delivery and lifecycle of services for business strategy development.
• Lead the financial and internal customer analysis
• Lead or participate in an advisory board to manage IT services demand.
• Ensure compliance with policies, procedures, and standards
• Manage the improvement processes that impact customer satisfaction and relationships.
• Provide high-quality services at optimal cost to customers.
• Provides input to financial parameters that drive service costs.
• Direct the development and implementation of technologies and processes that make it easier for customers and suppliers to do business with increased profitability
• Participate and provide input to the SLA development process.
• Provide advice and counsel to the vendor relationship decision-making and contract development processes.
• Establish measurable individual and team objectives that are aligned with business and organizational goals.
• Provide advice, guidance, encouragement and constructive feedback.

Skills on Resume:

• IT Strategy Management (Hard Skills)
• Service Lifecycle Leadership (Hard Skills)
• Financial Analysis (Hard Skills)
• Compliance Management (Hard Skills)
• Process Improvement (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Cost Optimization (Hard Skills)
• Team Objective Setting (Soft Skills)

Job Summary: 

• Tracking, supporting, enabling all IT activities in area: connections, growth, stock, …
• Help Maintaining and running Infrastructures of the DC: power, cooling, monitoring, …
• Challenging all Datacenter's team, skills and organization, help defining required training and materials to leverage and enhance performance
• Identify key differences in processes, organisation, practices in the 'DC' of area, and help, support, push common practices (help choosing the best ones)
• Support 'DC's in identifying all related compliance/regulation’s gaps and track remediation actions
• Providing leadership, direction in area to support the business
• Develop workload and recruitmentplans with the human resources department and ensure that these are consistent
• Establish strong and close relationships with cluster and help strengthen DCs according to business plans
• Coach and mentor managers and individual contributors across the organisation
• Deliver expansion projects on-time with high quality delivery within the budget
• Identify and remove obstacles to change.
• Documenting processes and keeping event logs.
• Provide Data Center weekly status reports to Contractor Program Manager and government representatives.

Skills on Resume:

• IT Activity Coordination (Hard Skills)
• Infrastructure Management (Hard Skills)
• Team Development (Soft Skills)
• Process Optimization (Hard Skills)
• Compliance Tracking (Hard Skills)
• Leadership (Soft Skills)
• Workforce Planning (Soft Skills)
• Relationship Building (Soft Skills)