Job Summary: 

• Day-to-day maintenance and operations
• Root cause analysis and prevention
• Manage data center governance and 3rd party/vendor management
• Support infrastructure projects
• Responds to incidents utilizing a variety of communication vehicles including email, bridge calls, conference calls, instant messaging, and one-on-one communications.
• Involved in vendor escalations, through direct vendor contact or partnership with other internal teams
• Comply with all data center safety, security, and operational protocols at all times
• Assist the section manager to ensure the team knows and understands management objectives, manage, and motivate the team to deliver services meeting the bank’s business objectives

Skills on Resume: 

• Data Center Maintenance (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Vendor Management (Hard Skills)
• Project Support (Hard Skills)
• Incident Response (Soft Skills)
• Vendor Escalation Handling (Soft Skills)
• Protocol Compliance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Ensure the smooth and continuous functioning of IT operation and the IT data center environment
• Assist in production support of IT data center properly operation
• Assist in formulation and documentation of policies and procedures
• Monitor and control the IT service and IT infrastructure
• Minimize service interruptions of critical IT data center environment with proper preventive and reactive actions
• Provide 7 x 24 operation support in Data Center
• Monitor the availability of computer/ data center systems
• Record equipment problems and place service calls
• Drive problem analysis and resolution for incidents that affect infrastructure operations
• Perform infrastructure monitoring and distribute alerts to responsible groups of support

Skills on Resume: 

• IT Operations Management (Hard Skills)
• Production Support (Hard Skills)
• Policy Documentation (Hard Skills)
• IT Service Monitoring (Hard Skills)
• Incident Management (Hard Skills)
• 24/7 Support Availability (Soft Skills)
• System Availability Monitoring (Hard Skills)
• Infrastructure Monitoring (Hard Skills)

Job Summary: 

• Support and lead day-to-day operations of Data Center and execute various projects in partnership with engineering, datacenter and customer contacts
• Support and troubleshoot the administration, issue resolution and project tasks associated to compute, virtualization, storage, backup and replication environment at multiple sites
• Act as escalation point within datacenter operations team for project and tasks and issue resolution
• Maintain response and resolution within established SLAs
• Support technical teams internal and external in the completion of project tasks, troubleshooting and issue resolution.
• Document and maintain rack diagrams, training materials and knowledge base articles for all datacenter environments
• Support physical and virtual provisioning and de-provisioning activities of compute, storage, network environment, including proper inventory management, data destruction and e-waste activities
• Maintain proper documentation in ticketing system and adherence to established incident, change and problem management
• Effectively provide onsite and remote support to various locations including after hours
• Maintain strong collaboration and communication across all infrastructure teams

Skills on Resume: 

• Project Execution (Hard Skills)
• System Troubleshooting (Hard Skills)
• Escalation Management (Soft Skills)
• SLA Compliance (Hard Skills)
• Technical Documentation (Hard Skills)
• Provisioning Management (Hard Skills)
• Ticketing System Management (Hard Skills)
• Cross-Team Communication (Soft Skills)

Job Summary: 

• Assist the Data Center operations team in performing program promotion services to production environment
• Ensure all operational procedures related to production jobs and program promotion services are in place
• Perform problems and incidents management to ensure problems and incidents are properly tracked and root causes are identified before closure. 
• Incident tracking system maintenance, regular problem incident log preparation, etc.
• Perform IT related inventory control and reporting of the section including backup media, hardware and pre-printed forms
• Prepare Data Center operations report such as facility management report, data archive status report, MLMD archive status check, program promotion report, problem incident report and data archive status report
• Review and revise Data Center facility procedures and tasks
• Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes
• Timely submit report progress regularly to management on problems, incidents and assigned tasks and projects

Skills on Resume:

• Program Promotion (Hard Skills)
• Operational Compliance (Hard Skills)
• Incident Management (Hard Skills)
• Inventory Control (Hard Skills)
• Report Preparation (Hard Skills)
• Procedure Review (Hard Skills)
• Project Management (Hard Skills)
• Progress Reporting (Soft Skills)

Job Summary: 

• Health check ups of servers, storage, switches, Firewalls and Routers through available tools
• Oversee continuity of ticket queues (routing, approvals, quality assurance) for all tickets logged and ensure proper data collection, analysis, coalition (operational metrics, KPIs, SLOs) and reporting for monthly and quarterly Service Level Reviews with Management and Client staff
• Maintain documentation for technical issue resolution (Known Error Data Base and Knowledge Base)
• Ensure configurations are optimized to enable monitoring of all related systems for fault/events including outages and performance issues and health checks in accordance with established policies and procedures
• Should be ready to work in 24/7 environments. rotating shifts & rotating weekly Offs.
• Real time acknowledgement and ownership of IT infrastructure alerts. 
• Quickly address the critical alerts and follow up with respective teams till the resolution.
• End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities in the DC
• Service Integration Coordination by coordinating with Multiple vendors for resolution. 
• Coordination of goods delivery to Data Centers

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Documentation (Hard Skills)
• System Monitoring (Hard Skills)
• Shift Flexibility (Soft Skills)
• Alert Management (Hard Skills)
• Task Coordination (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary:

• Assist the Data Center operations team in performing program promotion services to production environment
• Ensure all operational procedures related to production jobs and program promotion services are in place
• Perform problems and incidents management to ensure problems and incidents are properly tracked and root causes are identified before closure. 
• Incident tracking system maintenance, regular problem incident log preparation, etc.
• Perform IT related inventory control and reporting of the section including backup media, hardware and pre-printed forms
• Prepare Data Center operations report such as facility management report, data archive status report, MLMD archive status check, program promotion report, problem incident report and data archive status report
• Review and revise Data Center facility procedures and tasks
• Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes
• Timely submit report progress regularly to management on problems, incidents and assigned tasks and projects
• Assist the section manager to ensure the team knows and understands management objectives, manage, and motivate the team to deliver services meeting bank’s business objectives

Skills on Resume:

• Data Center Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Inventory Control (Hard Skills)
• Procedure Review (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Task and Project Management (Hard Skills)
• Team Leadership (Soft Skills)
• Progress Reporting (Soft Skills)

Job Summary:

• Responsible for assisting in the operations of the data center facility.
• Carry out periodic inspections and complete controls and records of the state of the infrastructure.
• Support in case of incidents.
• Assistance in change processes and/or new installations or implementations.
• Assist in the tasks necessary to produce reports on the operation of the Data Center.
• Ensure compliance with the processes related to the operations of the Data Center.
• Coordinate the operations of the data center, facilitate reports and controls.
• Assists in the creation of reports of the operation.
• Prepare, present and deliver reports on the activities and times occupied in their work, according to the procedures and policies established by the company.
• Ensure that the tasks assigned to him are fulfilled in a timely manner and according to the established dates, complying with the regulations that the company establishes for said deliverables.
• Report on the problems identified that put at risk the fulfillment of the contractual and operational commitments.
• Assist in the installation of the products and services to be provided.
• Ensure that all services provided are duly documented through the official documents established by the company.

Skills on Resume:

• Data Center Operations (Hard Skills)
• Infrastructure Inspection (Hard Skills)
• Incident Support (Hard Skills)
• Change Management Assistance (Hard Skills)
• Report Preparation (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Coordination and Communication (Soft Skills)
• Problem Reporting (Soft Skills)

Job Summary:

• Coordinate with other support personnel to guarantee that uptime is maximized so that the data center can provide quality services. 
• Uptime is monitored via multiple monitoring systems to increase optimization.
• Carry out procedures needed to maintain data, transactions, and reports from systems
• Supporting administrators and end users, maintaining turnover log, reviewing, and adhering to documented processes.
• Performing user administration tasks, such as performing backups and file restores, and monitoring activity and access of the data center and its operations section to ensure that there is compliance with security policies.
• Assumes the primary role of Help Desk support technician after normal business hours, weekends, and as a backup during the normal business day.
• Tasks including but not limited to installing and configuring software systems and computer hardware, interacting with clients through phone or chat to help them set up systems, or troubleshooting issues and documenting user calls via Service Now ticketing system.
• Completing basic troubleshooting on network or server equipment when necessary.
• Working with external parties/vendors to get restoration of services they provide.
• Responsible for handling all severity 1 & 2 incidents from start to finish.
• Lead meetings via conference call or via a conference room, leading the meeting, managing meeting content, timing, actions, and follow-up from the meeting.

Skills on Resume:

• Uptime Management (Hard Skills)
• System Monitoring (Hard Skills)
• Data Maintenance (Hard Skills)
• User Administration (Hard Skills)
• Security Compliance (Hard Skills)
• Help Desk Support (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Meeting Facilitation (Soft Skills)

Job Summary:

• Monitoring Mainframe and Open Systems console activity for hardware or software error messages
• Monitoring for when connectivity issues arise with clients, both internal/external in both the mainframe and distributed environments
• Responding to service levels for requests which initiate the Incident Management processes
• Respond to all alerts in a timely fashion
• Conducting systems support activities, such as network and server monitoring, mainframe monitoring, troubleshooting, escalation and resolution
• Analyzing and assessing machine hardware malfunctions to determine the most efficient way of overcoming and ensuring resolutions to ensure adherence to timely service and quality standards
• Engaging in proactive and reactive network/systems monitoring to respond to alerts and triage issues/incidents
• Ensuring maximum computer operations effectiveness, quality of work, reliable data communications service and data security
• Participating in weekend backup monitoring, IPL rotations and/or any other off-shift needs

Skills on Resume:

• Console Monitoring (Hard Skills)
• Connectivity Troubleshooting (Hard Skills)
• Incident Response (Hard Skills)
• Alert Management (Hard Skills)
• Systems Support (Hard Skills)
• Hardware Analysis (Hard Skills)
• Proactive Monitoring (Hard Skills)
• Backup Monitoring (Hard Skills)

Job Summary:

• Monitor production applications, servers, and network using a combination of monitoring tools to ensure availability
• Respond to automated alerts from monitoring tools according to documented procedures
• Use diagnostic tools to determine the criticality and next steps to resolve system problems
• Escalate issues and problems according to documented standard operating procedures
• Make accurate entries in shift logs of all events, issues, responses, and resolutions
• Perform periodic health checks of systems and applications
• Facilitate coordinating critical after hours support from engineering staff
• Communicate with internal and external customers in a professional manner
• Use judgment and knowledge of networking, systems, and applications to identify problems as they occur and decide on the best course of action to resolve
• Work with engineering staff to coordinate resolutions to system alerts
• Write detailed, accurate reports on production incidents and problems
• Monitor environmental systems for alerts (i.e. AC, humidity, water, power consumption)
• Administer, configure, and execute ad hoc jobs using Control-M

Skills on Resume:

• System Monitoring (Hard Skills)
• Alert Response (Hard Skills)
• Diagnostic Troubleshooting (Hard Skills)
• Issue Escalation (Hard Skills)
• Log Entry Management (Hard Skills)
• Health Checks (Hard Skills)
• Critical Support Coordination (Soft Skills)
• Incident Reporting (Hard Skills)

Job Summary:

• Brings the mainframe computer into operation by powering on and performing the initial program load (IPL) of the operating system supervisor program.
• Initiates supervisor action for each of the peripheral hardware devices operating on the computer complex.
• Controls and schedules the release of computer jobs according to a work schedule provided by management to fully utilize the processing ability of the computer.
• Sets up forms and controls on the printer, mount tapes, and cartridges 
• Controls the computer queue through the console to execute jobs in priority order.
• Keeps the computer equipment clean and operational.
• Notifies the maintenance contractor when repair or preventive care is needed.
• Support computer operations of various server platform
• Operate and monitor the computers, hardwares, networks and data centre facilities
• Perform system backup and monitor daily printouts to ensure a timely delivery
• Provides a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear internal customer focus is maintained
• Conduct problem logging, resolutions and escalations related to the computer systems

Skills on Resume:

• Mainframe Operation (Hard Skills)
• Peripheral Management (Hard Skills)
• Job Scheduling (Hard Skills)
• Printer and Media Setup (Hard Skills)
• Queue Control (Hard Skills)
• Equipment Maintenance (Hard Skills)
• System Backup (Hard Skills)
• Stakeholder Support (Soft Skills)

Job Summary:

• Responsible for administering a Tivoli job scheduling tool that is used to manage batch jobs for client contracts.
• Running and maintaining business schedules and responding to any fails
• Maintaining the schedules, adding and removing jobs 
• Understanding job dependencies accompanied by “on the job” training
• Workload instigation & completion of batch profiles.
• Call instigation and escalation to support teams and client teams 
• Monitor, maintain, analyze and troubleshoot data center equipment and software in support of data center operations in a 24x7 shift, based on a roster system (this includes working on public holidays).
• Support production operations environment including multiple servers and storage, networking, batch processing, backup and related activities.
• Report on status of all events as per the escalation procedures.
• Deliver Technical Operations S.L.A to the business users.
• Provide L1 support to users on business applications and infrastructure.
• Interacting with users and support groups to resolve problems, formulate plans and schedules.
• Manage system environment, power, safety and security systems in the Data Center.

Skills on Resume:

• Tivoli Administration (Hard Skills)
• Schedule Maintenance (Hard Skills)
• Job Dependency Management (Hard Skills)
• Batch Processing (Hard Skills)
• Incident Escalation (Soft Skills)
• Data Center Monitoring (Hard Skills)
• L1 User Support (Soft Skills)
• System Security Management (Hard Skills)