Job Summary: 

• Day to Day operational updates, planning and adds/removes for servers, storage, and Agent backup needs including active directory, SQL, and NDMP backups.
• Tier 2 support help desk via remote communications to resolve and configure workstation, laptop and mobile device configurations and applications configuration following established security principles and guidelines.
• Resolve work following SLA guidelines in high demand 24-hour need.
• Hardware Installation and Configuration including Servers, Workstations, Laptops, PDAs & Switches,
• Struxureware monitoring, installation and updates of PDU, UPS, and NETBOTZ camera devices.
• Replace and add Memory Hard Drives, and any hardware that fails on day to day operations.
• Configure, update and install software, drivers, firmware, and OS for HP Proliant, BL, and CISCO UCS Resources
• Rack and Install Physical Servers in datacenters. Install OS and standardize system for online system needs.
• Update DHCP/DNS, and Print servers with day to day ongoing monitoring. Maintain and update inventory, IP database of Servers, Storage, and UPS Equipment.
• Configure Virtual Connect, and HP C3000, C7000 HP Chassis with add/removes of blade servers.

Skills on Resume: 

• Server Management (Hard Skills)
• Remote Technical Support (Hard Skills)
• SLA Compliance (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Configuration (Hard Skills)
• System Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Analyzes business and technical processes to formulate and develop new and modified business information processing systems.
• Represents the business unit to define requirements and business cases for the technology developments.
• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Maintains operation of multi-user computer systems, including coordination with network engineers.
• Setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software.
• Manage the entire lifecycle of servers, storage, and network equipment within the facility.
• Administration data center applications, maintain compliance position and support audit efforts
• Develop pragmatic solutions - build flexible systems without over-engineering and choose simple, straightforward solutions over complex ones.
• Recognize and use time tested practices to solve business problems. 

Skills on Resume:

• Business Analysis (Hard Skills)
• Requirements Definition (Hard Skills)
• System Coordination (Hard Skills)
• Network Administration (Hard Skills)
• Performance Optimization (Hard Skills)
• Lifecycle Management (Hard Skills)
• Compliance and Audit Support (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Own, drive, and contribute to data center process improvements. 
• Use automation within Global data center operations where applicable with a focus on the data centers 
• Develop and implement operating policies, procedures, equipment preventative maintenance, analysis, and KPI metrics.
• Create systems and process which enhance operational workflow and provide positive customer impact within the Data Centers.
• Solve problems at root cause, stepping back to understand the broader context.
• Participation in the Infrastructure and Data Center Operations Team weekly meetings
• Be the liaison to Facilities Engineering team to help understand and support the infrastructures used by data centers
• Identify, patch and troubleshoot network connection issues for desktop support and information management resources on daily bases to identify lost connectivity, new patch drops, and or relocations including VLAN Configuration requirements.

Skills on Resume:

• Process Improvement Management (Hard Skills)
• Automation Implementation (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Preventive Maintenance Planning (Hard Skills)
• KPI and Metrics Analysis (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Helps define, implement, and manage all operational service monitoring solutions for all IT Services
• Familiar with Nagios, Solar winds, System Center Configuration Manager (SCCM), Hewlett Packard Systems Management other infrastructure monitoring utilities
• Provides input in development of necessary systems and applications relationship tables and associated business impact analysis required to configure all monitoring tools
• Proactively measure and periodic reporting of the delivery and availability of all services 24x7x365
• Participates in developing procedures necessary to effectively operate the major incident command center using communication protocols and channels to leadership, affected/impacted users, vendor partners, and other related entities and agencies
• Participate in Disaster Recovery readiness, audits and rehearsals
• Provides expertise in day to day operations of backup processes to ensure backup and recoverability of all data and systems in the event of loss or failure
• Works with Enterprise Class Server to include rack and stack, monitor, backup, anti-virus configuration, troubleshooting, and maintenance of Enterprise Operating Systems
• Knowledgeable of hardware and software troubleshooting methods
• Troubleshoot operating systems and applications using OS-based, resource kit, and third-party tools
• Utilize enterprise tools to manage, monitor and secure large enterprise data center environments
• Monitors data traffic and controls system resources and performance to ensure high quality application service

Skills on Resume: 

• Operational Service Monitoring (Hard Skills)
• Systems Configuration Management (Hard Skills)
• Business Impact Analysis (Hard Skills)
• Incident Management (Hard Skills)
• Disaster Recovery Planning (Hard Skills)
• Data Backup and Recovery (Hard Skills)
• Enterprise System Troubleshooting (Hard Skills)
• Performance Reporting (Soft Skills)