Job Summary:

• Responsible for student enquiries, via phone, email and in person
• Liaise, communicate and build positive relationships within other divisions
• Accurate data entry of student records
• Ensuring customer requirements and timelines are met
• Participate and contribute to all training programs
• Updating the drivers run sheets and converting orders to invoices
• Checking stock with the warehouse
• Update the picking error report weekly. (Checking who has picked the order.)
• Maintain records and document interactions & opportunities. (CRM or Excel)
• Provide activity reports on a weekly basis and as directed by the General Manager
• Assist in maintaining a safe clean working environment.
• Able to work well without close supervision.

Skills on Resume:

• Student Enquiry Handling (Hard Skills)
• Relationship Building (Soft Skills)
• Data Entry (Hard Skills)
• Timeline Management (Hard Skills)
• Training Participation (Soft Skills)
• Order Conversion (Hard Skills)
• Inventory Check (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary:

• Answering incoming calls in a timely and efficient manner
• Assist and resolve customer queries and complaints
• Managing and responding to emails
• Processing of orders and ensuring all details entered into internal systems
• Updating and maintaining internal databases
• Liaising with key internal and external stakeholders
• Advising customers of products and recognize recommendations for them
• Process daily orders received on time
• Ensure daily orders delivered by courier on time
• Managing return, refund, warranty issues in timely manner
• Returned parcels Inventory management and report
• Setup and manage various online e-commerce and social media platforms
• Promote and provides various marketing strategies in order to increase sales

Skills on Resume:

• Call Handling (Hard Skills)
• Customer Resolution (Soft Skills)
• Email Management (Hard Skills)
• Order Processing (Hard Skills)
• Database Maintenance (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Product Advising (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Answering customers inquiries, feedback, complaints, and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request,s and queries
• Escalate issue and follow up.
• Date entry of all cases into the system accurately and timely
• Respond to customer email timely
• Apply to procedure, process, and meet KPI
• Taking high volume inbound calls from affected members during storm season
• Manage end to end claims for determination and payment of claims within the set KPIs
• Understanding Motor and Property insurance 
• Provide customers with optimal customer service including quality and timely decisions
• Develop specific knowledge around individual claims
• Manage policies and procedures and meet legislative and business requirements

Skills on Resume:

• Inquiry Handling (Hard Skills)
• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Data Entry (Hard Skills)
• Email Response (Hard Skills)
• KPI Compliance (Hard Skills)
• Claims Management (Hard Skills)
• Policy Knowledge (Soft Skills)

Job Summary:

• Engage with customers by using language that they understand
• Understand customers and what their needs are. 
• Understand what really matters to them.
• Utilise knowledge, training, and knowledge management tools to identify opportunities for improvement of procedures and processes.
• Communicate effectively with all customers, and stakeholders via all applicable channels, phone, email, mail.
• Identify, raise, and drive opportunities for improvements to processes, products, communications, and products
• Responsible for the daily management of all inbound and outbound customer facing Incidents via the Service Desk and Social Media for the NHS App.
• Answering queries, escalating technical issues and being able to route customers to be able to manage their healthcare needs online.
• Manage communication with relevant Stakeholders.
• Managing the communication of Release and Change notifications.

Skills on Resume:

• Customer Engagement (Soft Skills)
• Needs Assessment (Soft Skills)
• Process Improvement (Hard Skills)
• Effective Communication (Soft Skills)
• Opportunity Identification (Hard Skills)
• Incident Management (Hard Skills)
• Technical Escalation (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary:

• Respond to customer enquiries and concerns by live chat, email, social media, and phone.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.
• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
• Deliver excellent quality service to customers to achieve total customer satisfaction 
• Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
• Outbound calls following up on leads generated by online advertising
• Book appointments between customers and financial advisors
• Build strong relationships across the business using effective communication

Skills on Resume:

• Multi-Channel Support (Hard Skills)
• Application Processing (Hard Skills)
• Time Zone Collaboration (Soft Skills)
• Record Filing (Hard Skills)
• Personalized Service (Soft Skills)
• Quality Service (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• Service Innovation (Hard Skills)

Job Summary:

• Provide a professional, efficient and responsive service to customers.
• Meet the needs of customers and look for opportunities to exceed their expectations and provide solutions to meet their needs.
• Build positive relationships with internal and external customers.
• Pursue First Call Resolution by fully utilising product and process knowledge skills
• Use call control and service techniques to help & support customers
• Contribute to the overall continuous improvement of the Contact Centre by proactively making suggestions.
• Effectively resolve customer enquiries through a multitude of platforms including over the phone, live chat, email and social media
• Provide excellent customer service and serve from the heart
• Follow up consultation with customers with regards to their treatments and products purchased
• Promote current promotions and products to customers without hard-selling tactics
• Handle phone calls and booking of appointments
• Provide professional beauty and skincare advice to clients
• Handle customer feedback and enquiries
• Respond to customer calls and answer questions about products and services

Skills on Resume:

• Customer Service (Soft Skills)
• Customer Needs Assessment (Soft Skills)
• Relationship Building (Soft Skills)
• First Call Resolution (Hard Skills)
• Multichannel Support (Hard Skills)
• Continuous Improvement (Soft Skills)
• Consultation Follow-up (Soft Skills)
• Product Promotion (Hard Skills)

Job Summary:

• Taking calls in an inbound call centre environment
• Providing a top-class customer service experience to World Nomad’s travelers
• Answering emails from travelers 
• Answering all enquiries from travelers who are looking to take up travel insurance
• Keeping file notes up to date
• Investigating customer issues escalating these so they can be resolved 
• Being an advocate for process improvements and sharing best practice techniques with fellow teammates
• Sending through policy details to the relevant party
• Building strong rapport with team mates and manager
• Educating identified members about programs available to them to promote wellness
• Educating members on their company sponsored incentives and status checks on incentives earned
• Assisting members with portal questions (password resets, registering, navigation, filling out health assessments)
• Assisting with member inquiries or concerns - end to end contract
• Contact with the members will be primarily inbound and outbound telephonic and member chat.

Skills on Resume:

• Inbound Call Handling (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Email Response (Hard Skills)
• Issue Investigation (Hard Skills)
• Process Improvement Advocacy (Soft Skills)
• Policy Communication (Hard Skills)
• Team Collaboration (Soft Skills)
• Member Education (Soft Skills)

Job Summary:

• Handling high volumes of customer calls, answering queries regarding policies, and providing additional services such as upselling products, etc
• Liaise with customers via email and live chat options
• Updating and maintaining customer information
• Maintaining a knowledge of company products, services, and industry specific developments
• Entering a high volume of data with maximum accuracy
• Providing the highest level of customer service
• Working in a fast-paced team environment
• Achieve individual key performance indicators
• Respond to all customer enquiries through various channels in a timely and professional manner
• Answer all inbound calls with customer experience and satisfaction as the highest priority
• Ensure all customer orders are completed as scheduled

Skills on Resume:

• Call Handling (Hard Skills)
• Customer Communication (Soft Skills)
• Data Entry (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Team Collaboration (Soft Skills)
• KPI Achievement (Hard Skills)
• Order Management (Hard Skills)

Job Summary:

• Liaise with customers and be the focal point in all orders between the warehouse and customers.
• Telemarket the customer base with a view of either growing or maintaining the business within the customers.
• Do whatever administration tasks that are required to ensures service to customers reach 100% satisfaction
• Being the first point of contact for customers as they present themselves to buy products from BRP
• Be the first person that answers all calls into BRP.
• Manage customer inbox, customer enquiries taken via phone/email
• Processing of orders via Phone, Email, and eBay.
• Keep in contact with the customer base by being the telemarketer for the business
• Raising consignments for carriers, and completing the manifest for all carriers daily
• Tracking items from carriers to ensure freight is delivered on time.
• Calling suppliers to find out the whereabouts of orders.

Skills on Resume:

• Customer Liaison (Soft Skills)
• Telemarketing (Hard Skills)
• Administrative Support (Hard Skills)
• First Contact Resolution (Soft Skills)
• Order Processing (Hard Skills)
• Inbox Management (Hard Skills)
• Consignment Management (Hard Skills)
• Supplier Coordination (Soft Skills)

Job Summary:

• Meet the prescribed customer service standards and call handling targets and measures
• Identify customer’s needs through techniques, product usage analysis and the application of standard procedures
• Respond to requests for technical and accounts assistance via phone, in person, electronically
• Diagnose and resolve technical fault and account inquiries which relates to a customers’ service
• Attempt at diagnosing and/or resolving a case is demonstrated in line with departmental objectives
• Provide informative direction to ensure a positive outcome is achieved
• Research fault/inquiry using a mixture of internal and/or external resources
• Follow standard help desk and account procedures and privacy laws
• Escalate customer complaints in accordance with the company’s policy and procedures
• Comply with health and safety, EEO, privacy principles and legislations
• Adhere to the values and mission statement of the company

Skills on Resume:

• Customer Service (Soft Skills)
• Needs Identification (Soft Skills)
• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Positive Guidance (Soft Skills)
• Fault Research (Hard Skills)
• Complaint Escalation (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary:

• Provide prompt and courteous service to customers' requests and enquiries
• Handle non-sales related transactions such as processing returns and ensuring that equipment is in good working condition
• Assist customers with transactions that can be performed online on My StarHub application
• Investigate and manage deceased estate cases
• Perform a range of data entry, processing and ad hoc administration tasks accurately and efficiently
• Collaborate with key stakeholders to work on improvements to the risk management framework
• Make recommendations for remediation actions 
• Improve processes to achieve good customer outcomes.
• Answering a high volume of incomming calls and queries on a rotating roster that covers service hours of 6am-8pm 7 days a week.
• Accurately recording and keying information into Northcotts Customer Rostering & Information Systems.
• Making outbound calls to support workers, coordinating and confirming service delivery bookings.

Skills on Resume:

• Customer Service (Soft Skills)
• Transaction Handling (Hard Skills)
• Online Assistance (Soft Skills)
• Case Management (Hard Skills)
• Data Entry (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Call Coordination (Hard Skills)

Job Summary:

• Take incoming call traffic, initially Rightmove/Zoopla/VN launches
• Customer care and call handling efficiency.
• Work closely with the manager to ensure a smooth transition and relationship between offices and hub.
• Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities
• Work closely with the proactive team to ensure we are all generating business
• Understand and implement the logistics of diary management.
• Handling customer complaints
• Follow up with customers after Live chat or Live consultation
• Maintain good relationships with customer
• Assist customers on their online shopping journey
• Assist with the daily online order processing in Hybris in term of inventory availability and order tracking update
• Drive the commercial target via customer services with increased ATV and UPT

Skills on Resume:

• Call Handling (Hard Skills)
• Customer Care (Soft Skills)
• Business Generation (Hard Skills)
• Diary Management (Soft Skills)
• Complaint Handling (Soft Skills)
• Post-Consultation Follow-up (Soft Skills)
• Online Order Processing (Hard Skills)
• Commercial Target Achievement (Hard Skills)

Job Summary:

• Provide a high level of customer service
• Be the first point of contact for all customer bookings, quotes and enquiries
• Use initiative to find customer focused solutions
• Develop relationships with co-workers and key customers
• Actively engage in a culture of business improvement
• Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood.
• Make informed decisions regarding paying and rejecting claims.
• Ensure that claims are handled in the correct technical manner, in accordance with policies and procedures.
• Use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation.
• Take ownership of complaints and record details accurately and resolve where possible in line with company policy.
• Compliance with all company and Industry regulations.
• Ensuring treating customers fairly and acting in a professional manner.

Skills on Resume:

• Customer Service (Soft Skills)
• Booking Management (Hard Skills)
• Problem Solving (Soft Skills)
• Relationship Development (Soft Skills)
• Business Improvement (Soft Skills)
• Claims Management (Hard Skills)
• Decision Making (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Provide best in class customer experience to B2C customers
• Supporting operational activities via various channels: voice, email, live chat, video chat, SMS and social media
• Listen and understand the customer’s problem and consult them with a possible solution
• Respond to customer queries with a relatable, warm approach
• Providing best in class customer care to customers, ensuring high customer satisfaction, responding to inquiries and resolving complaints.
• Convey product knowledge and advise consumers on incentive programs and campaigns to assist customers with their purchases
• Deliver exceptional customer care over the phone
• Utilise Good Conversion Practises
• Capture all customer interactions in the CRM system with a high degree of accuracy and attention to detail
• Ensure that all customer data and interactions are treated with the utmost confidentiality
• Embody the company values in all interactions with customers
• Manage own workload and Meet KPIs

Skills on Resume:

• Customer Excellence (Soft Skills)
• Multichannel Support (Hard Skills)
• Active Listening (Soft Skills)
• Warm Interaction (Soft Skills)
• Product Advising (Hard Skills)
• CRM Accuracy (Hard Skills)
• Data Confidentiality (Hard Skills)
• KPI Management (Hard Skills)