CUSTOMER SERVICE CONSULTANT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 17, 2024 - The Customer Service Consultant brings prior experience in a technology company, offering clear explanations of technical issues and software use. Utilizes Salesforce within customer service teams to effectively troubleshoot and support clients. Demonstrates strong communication skills, empathy, and a proactive approach to multi-tasking and adapting to changing conditions.
Essential Hard and Soft Skills for a Standout Customer Service Consultant Resume
- Technical Troubleshooting
- Salesforce Proficiency
- CRM Management
- Software Knowledge
- Data Analysis
- Report Generation
- Product Knowledge
- Email Management
- Multichannel Communication
- Order Processing
- Communication Skills
- Problem-Solving
- Empathy
- Adaptability
- Active Listening
- Patience
- Time Management
- Customer Focus
- Conflict Resolution
- Team Collaboration
Summary of Customer Service Consultant Knowledge and Qualifications on Resume
1. BA in Psychology with 2 years of Experience
- Efficient call handling in a timely manner
- Accuracy and timely order processing
- Providing relevant back-order or order history to customers upon request
- Track customer deliveries and resolve order related distribution issues
- Demonstrable experience with suggesting and implementing process improvement initiatives
- Experience in (or ability to work in) a customer-focused, successful retail business
- Sound knowledge of indoor home appliances
- Going above and beyond to provide exceptional customer-focused problem solving
- Experience in customer resolution and making quick decisions to ensure customer satisfaction
- Passion to exceed individual and store sales targets
- Flexibility across retail trading hours
2. BS in Management with 4 years of Experience
- Previous customer service experience or contact centre
- Experienced in working to deadlines and KPI’s
- Previous exposure of logging information onto an internal CRM system
- A confident and professional communicator with the ability to converse with all levels
- Good organization skills
- Committed to continual growth and service improvement
- Demonstrate strong communication skills which will enable to engage in effective conversations, build strong connections and show empathy to customers.
- Ability to take ownership of customer enquiries through to resolution
- Be resilient to a continuous changing environment
3. BA in Sociology with 5 years of Experience
- A deep care about customer support and the role it plays in making a customer-centric team successful
- Prior experience in Customer Service for a growing technology company.
- An ability to explain technical problems succinctly and clearly
- Practical understanding and interest in how software works (MS Office, websites, etc.).
- Experience in a technical support position with clients who require varying degrees of troubleshooting.
- Outstanding written and verbal communication skills
- Experience with Salesforce within a customer service team
- Being empathetic and customer focused, combined with strong communication skills
- Previous customer service experience assisting and supporting customers
- An active user and promoter of technology
- An ability to multi-task and adapt to changing conditions
- A proactive attitude ready to showcase initiative