Job Summary:

• Be the main point of contact for customers
• Provide customer support by maintaining service levels, answering customer calls & emails, and assigning tasks to appropriate team members.
• Process customer orders and follow up on their status
• Provide analytical support to the sales team and communicate closely with the OB team
• Make arrangements for shipments and follow up on their status
• Professionally manage returns, credit, and claims
• Maintain communication with internal (Distribution Centers, Sales, Finance...) and external partners
• Meet with key customers to review performance and address issues
• Create and track deliveries to ensure the DC fulfills the SLA
• Process dispute cases within the standard KPIs

Skills on Resume:

• Customer Management (Soft Skills)
• Order Processing (Hard Skills)
• Shipment Tracking (Hard Skills)
• Returns Handling (Hard Skills)
• Sales Support (Hard Skills)
• Performance Reviews (Soft Skills)
• Communication Skills (Soft Skills)
• Dispute Resolution (Hard Skills)

Job Summary:

• Solving customer requests that require product knowledge, operational expertise, and a smiling disposition
• Update customers’ accounts and case notes after every inquiry using customer service tool “Zendesk”
• Liaise with logistics, production, and warehouse teams
• Ensure stock issues and backorders are dealt with promptly
• Ensure customers are kept up to date on progress
• Serve as the front line, on-call resource for all customers via phone and email
• Analyze and spot fraudulent orders
• Communicate with DHL when delivery issues arise
• Addressing customer inquiries through email, texts and calls.
• Researching and resolving problems
• Entering detailed information describing call and any notes associated with customer
• Confirming and updating online orders

Skills on Resume:

• Customer Service (Soft Skills)
• Account Updates (Hard Skills)
• Logistics Coordination (Hard Skills)
• Stock Management (Hard Skills)
• Order Tracking (Hard Skills)
• Fraud Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Order Confirmation (Hard Skills)

Job Summary:

• Handling customer calls, processing orders via EDI, email, or fax, and handling all customer inquiries which range from simple to complex requests.
• Documents and maintains records of all inquiries by department protocols
• Provides order confirmations including those sent via secured email, web link, and EDI so that discrepancies can be identified and resolved
• Provides inventory availability, estimated backorder release dates, and alternative tissue offerings in order to service the customer
• Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer
• Coordinates with the Shipping Department regarding order logistics including priorities, changes, and discrepancies
• Coordinates with freight carriers and couriers as necessary to resolve shipping problems and/or expedite shipments
• Processes all open billing requests
• Researches additional information in order to close billings promptly

Skills on Resume:

• Customer Handling (Soft Skills)
• Order Processing (Hard Skills)
• Record Keeping (Hard Skills)
• Order Confirmation (Hard Skills)
• Inventory Management (Hard Skills)
• Problem Resolution (Soft Skills)
• Shipping Coordination (Hard Skills)
• Billing Support (Hard Skills)

Job Summary:

• Provide excellent employee service in all interactions with clients Employees
• Be the POC for candidates who are within the hiring process
• Be the POC for employees that are going through any change related to the mentioned scope
• Demonstrate knowledge and management of all platforms as well as comprehension of country nuances
• Continuous update of knowledge according to the requirements of the operation
• Ensure smooth communication and integration with the technology team and escalate queries
• Identify and discuss trends with the Supervisor
• Contribute to team performance by noticing errors and potential negative effects
• Understand what questions/situations need to be escalated to the SMEs
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service
• Make recommendations to improve/update FAQs and processes, based on analysis of inquiries received from employees

Skills on Resume:

• Employee Service (Soft Skills)
• Point of Contact (Soft Skills)
• Knowledge Management (Hard Skills)
• Communication Skills (Soft Skills)
• Trend Analysis (Hard Skills)
• Error Identification (Soft Skills)
• Creative Problem Solving (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Exhibit a positive can-do attitude and approach to responsibilities
• Meet new challenges and changes with an open mind and proactivity
• Works effectively with others, contributes to an environment that promotes effective teamwork and collaboration
• Suggest improvements to the tools used during the process or reports delivered, based on the daily work
• Apply a comprehensive understanding of the whole process and knowledge regarding the business need
• Identify gaps in WI/SOP/FAQs and escalates to supervisor
• Understand the expectations of customers and deliver a service that meets or exceeds customer’s needs always aiming to go an extra mile
• Identify and escalate issues that impact the delivery of quality service.
• Understand the significance of the operations performed regarding compliance, sensitivity, and within the end to end

Skills on Resume:

• Positive Attitude (Soft Skills)
• Proactive Approach (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Business Understanding (Hard Skills)
• Gap Identification (Hard Skills)
• Customer Focus (Soft Skills)
• Quality Service (Hard Skills)