• Provide excellent service for customers across segments
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Establish close relationships with customers, commercial partners, and other departments to gain their trust and understand the impact on customers and service levels.
• Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to customers.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Maintaining and building excellent working relationships with European customers through email, live chat and on the phone.
• Delivering outstanding service in every interaction and leaving a lasting positive impression on all customers.
• Managing a busy workflow with professional and ambitious standards of quality.
• Being a central point of contact for clients enabling professional and friendly care via phone, email, and live-chat.

Skills: Service Excellence, Order Management, Relationship Building, Timely Responses, Product Knowledge, Workflow Management, Professional Communication, Client Contact

• Work as a member of the wider commercial team, supporting the general customer base and offering frontline support across email, phone and live chat from the customer portal.
• Timely tracking and managing of escalations through to resolution and keeping customers informed throughout the process.
• Support commercial and operational teams on information exchange structures with different departments.
• Support the billing team in performing all related Ad hoc tasks each billing cycle.
• Perform daily and weekly Ad Hoc tasks as required by the department.
• Ongoing maintenance and update of customer CRM and key processes within the department.
• Understand and solve the challenging requests of customers and always make them feel that they are in good and safe hands
• Work closely with other departments to answer even the trickiest questions and provide the best possible customer service
• Collaborate with Tech Team by sharing customer feedback and proactively helping to continuously improve app

Skills: Frontline Support, Escalation Management, Information Exchange, Billing Support, CRM Maintenance, Problem Solving, Interdepartmental Collaboration, Customer Feedback Integration

• Accurately and efficiently process all merchandise, service, and informational transactions.
• Ensure accuracy and security for all financial, merchandise, and administrative functions.
• Create, maintain, and distribute accurate and detailed administrative records according to Company procedures and direction.
• Accurately evaluate and process gold buy transactions according to company policies and all local regulations.
• Communicate with customers via email, interpersonal interactions, and via telephone.
• Communicate issues or concerns through appropriate channels.
• Constantly strive for personal development and improvement.
• Assist in weekly and monthly inventory process.
• Assist with the flow of Shop work into and out of the Shop
• Assure that the shop work is ready for pick-up by the customers in a timely manner.
• Assist with the Quality control process of the shop work so that the items meet the customer’s expectations.

Skills: Transaction Processing, Financial Accuracy, Administrative Record Keeping, Gold Buy Evaluation, Customer Communication, Issue Resolution, Inventory Management, Quality Control Assistance

• Focusing on servicing customer's daily concerns raised via multiple channels.
• Identify and perform verification of customer concerns and concentrate on the quality 
• Focusing on servicing customer's daily concerns raised via multiple channels.
• Evaluate loan applicant credit scores and demographic data to determine loan applicant eligibility accurately.
• Manage day-to-day reports and customer service tickets.
• Address customer queries and comments received via multiple customer service channels.
• Resolve product or service-related problems by clarifying customer complaints.
• Determine the cause of the problem, select and explain the best solution available to solve customer concerns.
• Follow the response SLA timeline to ensure timely and error-free resolution.
• Communicate with disbursement partners to resolve pay-in and payout-related issues.
• Give regular updates to the customer who are experiencing issues and be proactive.

Skills: Customer Service, Quality Verification, Loan Evaluation, Report Management, Query Resolution, Problem Solving, SLA Adherence, Communication with Partners

• Handle customers' requests, complaints relating to Vettons product and services.
• Provide accurate, valid and complete information using the right methods/tools
• Follow communication procedures, guidelines, and policies.
• Assist Team Leader to monitor real-time performance and initiate appropriate actions
• Meet Key Performance Indicators such as average handling time, email/chat response rate, customer satisfaction score, etc.
• Communicate effectively by providing accurate information to Vettons users and external partners.
• Take on ad-hoc projects/assignments.
• Notify all internal departments of any issues or updates that have a broader customer experience impact.
• Work closely with Underwriters and Collection Associates to understand gaps and provide necessary information related to day-to-day processing.
• Maintain and update records of each customer interaction.
• Ensure fair treatment of the customer under all circumstances.
• Strictly adhere to company policy and regulatory requirements.

Skills: Customer Request Handling, Information Accuracy, Communication Compliance, Performance Monitoring, KPI Achievement, Effective Communication, Project Management, Record Maintenance

• Strong focus on the client, always looking for ways to contribute to the improvement of the overall customer experience
• Able to communicate and work in English on a business level
• Complete financial transactions such as assisting with withdrawals and deposits accurately and efficiently
• Good attention to detail
• In/out-bound operations center experience
• Strong time-keeping, planning, delegation, and organizational skills
• Proven sales and customer service experience, preferably gained from working within retail and business-to-business financial services
• Flexible approach to work, including a willingness to work regular evenings and occasional weekends
• Native Dutch and full professional English, written and spoken
• Good understanding of Microsoft Excel and Word 

Qualifications: BA in Communications with 3 years of Experience

• Willingness to work with peers to become familiar with future job responsibilities
• Strong verbal and written communication skills, exceptional interpersonal skills.
• Strong Active listening and superior communication skills
• Superior Followup and follow-through, without detailed instruction
• Teamwork and collaboration skills
• Prior customer service experience.
• Experience working in SAP and Outlook, Salesforce experience 
• Proficiency in Microsoft Office products (position is heavy Excel usage)
• Ability to analyze unlike information and draw conclusions/recommendations
• High degree of self-motivation to recognize, address and improve business practices.
• Sense of urgency, self-initiative, commitment, and sense of ownership.
• Highly organized and flexible with the ability to prioritize customers’ demands and requirements while meeting Company objectives.
• Willing to participate in team projects and collective goals
• Proficient skills set in root cause analysis and forward thinking

Qualifications: BA in Psychology with 5 years of Experience

• Display strong communication skills, active listening skills, and personal skills
• Experience working in a customer-oriented atmosphere
• Detail oriented, computer literate and data entry knowledge
  
• Experience in Customer Service, planning or sales administration
• Confident, able to work independently.
• Proficiency of use of computers especially Microsoft Excel
• Flexibility for more task, as require by Internal & External requirement.
• Positive respond and Initiative
• Responsibility to ensure task being completed on time.
• Interpersonal and communication fair
• Relevant work experience within an international environment
• Working knowledge of SAP FMS (AFS) and supply chain processes
• Knowledge about e-commerce sales and/or sports industry

Qualifications: BA in Sociology with 3 years of Experience

• Must have a strong work ethic and time management skills
• Strong communication skills, both oral and written, must be team player with positive and dynamic personality
• Must be proficient with Microsoft Office especially Excel and Outlook, basic accounting and inventory/CRM systems knowledge
• Good speaking manner and writing skills
• Ability to explain products or services, prices, and answer questions from customers
• Ability to reply and send emails daily to customers as well as other staff members 
• Strong attention to detail and knowledge retention
• Able to keep calm under pressure
• Effective communication skills
• Strong phone and verbal communication skills
• Proficient using computer programs such as Microsoft Office, databases, CRM’s etc.
• Ability to work as a team player

Qualifications: BA in Hospitality Management with 2 years of Experience

• Strong typing, phone, and computer navigation skills.
• Ability to follow detailed verbal and written instructions.
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift to ensure maximum productivity.
• Ensure ‘Work-like’ environment with no disturbance during work hours.
• Customer service oriented.
• Ability to embrace constant change with flexibility and good grace.
• Comfortable with a multi-tasking, high-energy environment.
• Experience in customer service, call center 
• Able to work individually and as a team
• Good logical mindset, task-oriented
• Analytical with effective negotiation and problem-solving skills
• Good English skills can help when coordinating with internal stakeholders from across the region

Qualifications: BS in Business Administration with 4 years of Experience