• Devise and launch new automated personalised CRM campaigns through the customers lifecycle phases, from consideration to conversion and repeat purchase
• Lead and own end-to-end campaign management and delivery following the correct processes and procedures, whilst documenting and recommending a clear test and learn strategy and reporting framework.
• Understand and develop customer segmentation and modelling techniques for use across the digital marketing channels(Email, SMS , Paid Social)
• Understand the bespoke approach to creative, this role will be working across multiple global languages and territories each with own requirements.
• Identify new opportunities to contact the user base through analysis of customer, campaign, and channel data
• Extensive reporting using a mixture of ESP, Google analytics and Tableau to report on email and other key performance indicators
• Present CRM performance, insights & recommendations to senior stakeholders
• Own customer audience insights, build customer segmentations and develop and understand LTV models.
• Own reporting on CRM performance over time, identifying and sharing opportunities for improvements
• Undertake CRM administration activities including but not limited to: setting up and training new users, monitoring usage and performing regular data checks
• Support management and other senior staff 
• Data List and Campaign build & delivery
• Building new workstreams for trigger and event based communications and developing workstreams for one off campaigns and list production with optimal workflow design
• Set up and manage user rights, design template workflows, develop new modules
• Ensuring that all information is accurate and timely to support management. 
• Flagging any issues to the manager or project team as arise.

Skills: Automated CRM Campaigns, Customer Segmentation, Data Analysis & Reporting, Multilingual Marketing Adaptation, CRM System Administration, Stakeholder Presentation, Workflow Design, Cross-Channel Marketing Management

• Analyze and review the Customer CRM strategy.
• Support Salesforce Marketing Cloud implementation.
• Work closely with Data, IT, Brand communication and Customer experience teams to implement new features and tools within CRM.
• Support in the design of the new NBP/NBA models.
• Ensure the enrichment and data quality of the DB of the platform.
• Analysis, monitoring and reporting of customer KPIs.
• Optimize brand communication, cross-selling and retention campaigns
• Follow-up and improvement of current predictive models.
• Coordinate and optimize the different CRM actions.
• Ensure the tracking of all processes
• Design and segment the database for the different campaigns/actions
• Support Brand communicaton team to build advanced audience for customer communications.
• Support the Lead generation team to improve actions through new insights.
• Continuously figure out how to convert new customers and improve CLTV.
• Data extraction and analysis to identify business opportunities and support business decision making.
• Identify insights to be leveraged in marketing strategies.

Skills: CRM Strategy Analysis, Salesforce Marketing Cloud Support, Cross-Functional Collaboration, Data Quality Management, KPI Monitoring & Reporting, Campaign Optimization, Database Segmentation, Business Insight Generation

• Supporting the Head of Growth in delivery of Lumity's email and CRM marketing strategy to drive engagement, acquisition and retention.
• Day-to-day management of Email, CRM, SMS, Loyalty and Referral programmes including planning, optimisation and execution.
• Drafting and sending weekly email newsletters to customers through Klaviyo
• Developing and optimising a multi-channel CRM program to drive consumer engagement and minimise churn including automated email journeys.
• Providing feedback on communications and campaigns to onboard new users, optimise the customer lifecycle and increase content consumption.
• Building and developing CRM project plans and timelines through Trello to guide the team's execution of campaigns.
• Owning the email reporting for weekly meetings, QBRs and deep dives to help drive data driven decisions.
• Developing a strong A/B testing framework to drive continuous improvements across campaigns.
• Ensuring that email and CRM campaigns are planned, briefed, executed and reported on in a timely fashion.
• Creating briefs for the inhouse designer for new creative assets.
• Setup and integration of new audiences (segments) to improve targeting and personalisation.
• Manage SMS communications through Attentive and Blueprint and website loyalty programme through Smile
• Understands or anticipates business needs and transforms them into technical solution design.
• Schedules project activities for the above solutions and checks correct and timely implementation.
• Manages users, system setting, integration, procedures and flows of the tools under its responsibilities.

Skills: Multi-Channel CRM Management, Email Marketing Execution, Automated Journey Development, A/B Testing Implementation, Campaign Data Analysis, Project Planning Tools Proficiency, Audience Segmentation, Technical Solution Design

• Develop customer engagement strategy, planning, optimization and measurement for the Dynamite and Garage brands
• Build and recommend customer journeys for the different lifecycle stages (i.e. new, churn, one-timers, active)
• Develop multi-channel CRM communication plans and partner with internal and external partners to ensure flawless execution
• Structure A/B and/or multivariate tests to optimize campaigns on an ongoing basis to customers
• Track, monitor and report on campaign performance and provide regular post mortems to improve ongoing CRM support and inform future business decisions
• Report on email marketing, web notifications, push notifications and SMS results to business partners to continuously improve performance and identify opportunities
• Manages customer database and list health
• Determine live campaign target audiences and segmentation.

Skills: Customer Engagement Strategy, Lifecycle Journey Mapping, Multi-Channel CRM Management, A/B Testing, Campaign Performance Analysis, Database Management, Audience Segmentation, Reporting and Analytics

• Drives sales and profit growth through guidance and direction of the Moe's Southwest Grill brand marketing team. 
• Supports and manages the day to day marketing, communication and reporting activities associated with all key consumer touchpoints as part of the customer experience including email, mobile app Moe Rewards Loyalty program, website online ordering and future channel innovation. 
• Drive innovation in CRM channels and specifically loyalty offerings to provide a positive customer experience and a strong ROI by generating new ideas and using test and learn strategies to gauge performance and optimize all opportunities
• Drive restaurant sales, customer retention, frequency and life-time value through the successful development and execution of member segmentation and targeting strategies as well as overall member promotion strategies in the Moe Rewards program and e-club program
• Supports the development of acquisition & retention strategies, from conceptualization through to analysis. 
• Idea generation, proposal preparation, overseeing the production process and overseeing execution.
• Partners with digital, marketing, and communications teams to deliver multi-channel marketing campaigns
• Collaborates with franchisees, creative department, public relations, social media, field marketing and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
• Builds relationships with both internal and external technology and product partners (website, mobile app, online ordering etc.)
• Uses customer insights, analysis and customer segmentation to evolve CRM marketing strategy and increase marketing ROI
• Manages targeted and triggered marketing campaigns through contextual marketing.
• Leads on-going platform and campaign analysis and reporting for the marketing team, franchisees, brand leadership and cross functional business partners
• Develop future strategy proposals based on current performance and best practices from the marketplace
• Oversees the administration of offers, rewards, and user access within the Loyalty platform
• Reviews and analyzes customer loyalty data, market research and the results of marketing programs to provide recommendations on adjusting loyalty strategy/tactics, to increase sales/transactions

Skills: CRM Innovation, Segmentation Strategy, Multi-Channel Campaign Management, Loyalty Program Development, Customer Insights Analysis, Cross-Functional Collaboration, Relationship Management, Strategic Planning & Analysis

• Achieve marketing goals, and maintain awareness of changing market and competitive conditions.
• Reviews and analyzes competitive loyalty programs and marketing campaigns
• Leads reporting of all national loyalty offers
• Responsible for analyzing key loyalty metrics, translating metrics into insights and making recommendations for national offers and test and learn strategies
• Collaborates with Marketing Director to review and analyze customer loyalty data, market research and the results of marketing programs to provide recommendations on adjusting loyalty strategy/tactics
• Increase sales/transactions, to achieve marketing goals, and to maintain awareness of changing market and competitive conditions.
• Builds effective working relationships with franchisees and vendors to translate franchisees' needs into action.
• Fosters consistent communication (e.g., phone, email, face-to-face, etc.) with franchisees to discuss specific marketing needs, encourage franchisees' engagement with the Moe's CRM programs, and maintain compliance with brand standards.
• Establishes and maintains trust and credibility with franchisees, vendors, and marketing associates.
• Oversees and maintains vendor relationships to manage expectations (e.g., high level of service, accountability, etc.)
• Provide timely feedback, and maximize cost efficiency, quality, timeliness, and responsiveness in a manner that best supports the organization's initiatives.
• Supports training, user adoption and induction for existing user for new features and fully understanding of the existing ones (i.e. report generation)
• Sales teams and other connected departments (like Student Secretary and Administration)
• Assures the monitoring of data quality and integrity.
• Manage end to end requirements across CRM platform, including strategy, implementation, integration, execution, and reporting

Skills: Competitive Analysis, Loyalty Program Management, Strategic Recommendations, Franchisee Relations, Vendor Management, Communication Coordination, CRM Training & Support, Data Integrity Monitoring

• Lead business analysis efforts supporting CRM.
• Define requirements related to CRM functions
• Play a lead role evaluating new CRM technologies and developing plans for implementation.
• Play a hands-on role customizing and enhancing CRM applications, leveraging experience with built-in admin, reporting, and development tools.
• Develop and enhance CRM reports.
• Develop and maintain analysis for various reports
• Make recommendations based on reports and analysis
• Act as admin on brokers’ what’s app groups to send updated offers and marketing material
• Direct communication with clients through both, automated CRM integrated channels and manual channels that are not yet integrated (like what’s app when needed)
• Respond to customers’ requests and inquiries received through the call center
• Forward customers inquiries to concerned departments within the company
• Follow up on the response from responsible people
• Forward responses to customers’ and makes sure the requests are attended to
• Supervise the responses of the online agency to Facebook fan page inquiries
• Provide timely answers to inquiries

Skills: CRM Business Analysis, CRM Implementation, Custom CRM Development, Report Generation, Communication Management, Inquiry Response Coordination, Client Interaction, Administrative Oversight

• Strategize and formulate marketing campaigns to drive customer acquisition and retention.
• Set-up and execution of multi-channel CRM campaigns via Mobile App, Website, SMS, E-mail, Telemarketing, Social Media and Direct Mail.
• Collaborate with Performance Media Team to strategize and execute buys on acquisition channels (Facebook Ads, Google Ads) leading to retention CRM campaigns.
• Manage timeline/budget and execute marketing campaigns through various communication channels such as email marketing, SMS and push notifications.
• Collaborate and oversee the quality of the content created by copywriters and designers to ensure effective communication via the selected communication channel.
• Providing regular updates to the client to ensure they are fully informed at all stages as to what is happening and when and working with team to ensure deadlines are achieved.
• Engage in marketing insights projects by analyzing client channel strategy, data and performance and effectively communicating findings
• Analytics across areas such as web analytics, personalization, search, customer journey analysis, A/B-testing, trafficking/tracking, CRM, UX, application development.
• Periodic and regular generation of customer, campaign and business reports.
• Sporadic Consulting and Project Management (collaborating with lead consultant/strategist)
• Build strong relationships with client digital and marketing leaders to provide strategic advice on channel expansion, optimization, and business growth
• Help clients identify the right marketing key performance indicators (KPIs), highlight areas of improvement, and influence strategy
• Help clients design and setup automated marketing journeys using experience and data led thinking.
• Solve challenging business problems creatively, efficiently, and independently and collaboratively, especially when faced with time and operational constraints or ambiguity.
• Deliver multiple projects and initiatives in the same time frame with minimal supervision.

Skills: Multi-Channel Campaign Execution, Performance Media Strategy, Content Quality Oversight, Marketing Analytics, Client Relationship Management, Strategic Consulting, Project Management, Automated Marketing Journeys

• Design, implement & optimise engaging and innovative customer marketing campaigns that nurture customers through different lifecycle stages across direct channels, ensuring the right customer receives the right message at the right time from the right channel.
• Design & delivery of customer journeys through marketing automation.
• Leverage internal and external events / triggers to tactically engage relevant customers and stimulate incremental revenue.
• Support the long-term customer data & CRM strategy
• Create promotional campaigns and triggers to work on user engagement and retention.
• Execution for email marketing camàigns  across a variety of goals and audiences: activation, retention, reactivations.
• Implement and optimise email marketing campaigns, automated email campaigns and campaigns with external marketing companies.
• Constantly challenge the campaign performance metrics by finding new learnings and initiatives related to engagement.
• Embrace experimentation with creatives, ad copy, bids, and audience segmentation across channels
• Carry out A/B testing on various email campaigns to establish effectiveness.
• Carry out segmentation of the database and implement personalised email marketing campaigns.
• Ensure all email campaigns comply with current email best-practice in the industry.
• Manage and own CRM
• Gather the necessary data and information from the company and provide digital agency with it to better manage the fan page
• Develop, update and maintain an accurate database for the company to be used in different promotions and events.

Skills: Campaign Design & Management, Marketing Automation, Data-Driven Engagement, Email Marketing Execution, A/B Testing, Database Segmentation, CRM Management, Compliance & Best Practices

• Apply Group CRM strategy to region and set-up activities to increase customer loyalty and brand purchases measured by the customer return rate.
• Apply the Group Strategy on the customer journey for retention, growth, NPS and re-activation lifecycle campaigns in line with the new brand platform and communication.
• Work on all CRM functions, building the business's overall Customer Management Capability in order to provide a high level of service and an excellent customer experience for a profitable long-term relationships.
• Capture data across all key touch-points of the business and inject relevant external data sources.
• Responsible for the regional email strategy to drive sales, retention and live time value together with the Marketing & Content Managers
• Think of email automation and workflows and continuous compilations of data and insights linked to existing customers and visitors.
• Development of the regional audience segmentation, to be utilized across all paid & un-paid channels, in collaboration with the relevant key stakeholders.
• Create and run activities based on customer behavior 
• Help drive the campaign to reactivate the Euroflorist un-engaged database
• Implementation of new releases CRM in the region.
• Alignment and exchange with the Group and other regions.
• Create 1:1 email communication template, customer centric content, social strategies and audience journeys
• Utilise and interpret database and results to identify clear customer segmentations for targeted marketing and communications
• Plan CRM strategies for both local and international customers to retain existing customers, develop brand loyalty and nurture new prospects
• Collaborate and work closely with the wider business (Marketing, Design and Retail) to ensure brand values and tone of voice are delivered through all collateral and approaches

Skills: CRM Strategy Implementation, Data Analysis, Email Marketing, Customer Segmentation, Automation Workflow Design, Cross-Functional Collaboration, Customer Journey Mapping, Campaign Management

• Define business requirements together with key business stakeholders
• Governance, development, operations, and support of LINK's Salesforce Org and core solution
• Configuration and testing of changes in Salesforce, to ensure requirements are met, including documentation
• Lead on support and communication with stakeholders and other departments, resolving issues, and providing clarifications
• Involvement in the rollout of Salesforce to new markets including data migrations and necessary adaptions and enhancements in Salesforce
• Manage the current CRM on a daily basis ensuring that operations are running smoothly, overseeing the correct use of it by the team, and implementing e updates and improvements
• Collect the strategic and operational needs of the department in relation to the migration to Salesforce applications, coordinating with the other departments involved.
• Assist with the training of new and existing CRM end users (sales managers).
• Develop and maintain custom data input processes, reports, dashboards, validation rules, and workflows.
• Installing, organising and managing CRM software over time.
• Be responsible for improvement & delivery of weekly, monthly, quarterly and yearly department reports.
• Develop and run surveys among existing business client base in order to monitor customer satisfaction and spot emerging needs.
• Meet with managers in the organisation to plan strategically.
• Manage the sending and reporting of marketing and nurturing campaigns addressed to corporate clients by sales managers.
• Responsible for invitation process in the different company events based on the company database.
• Responsible for analysis and optimisation, testing strategies to improve campaigns

Skills: Salesforce Configuration, CRM Management, Data Migration, Stakeholder Communication, Report Development, Survey Implementation, Campaign Analysis, Strategic Planning

• Work to create data flow processes within spreadsheets and other software to aid in the collection of information during new campaigns.
• Organize sources of information, including but not limited to, website forms, event lists, and other types into a single source.
• Imports and exports of file formats and programs such as Microsoft Excel, Google Spreadsheet, PowerBI and other BI tools, delimited files, and a variety of file formats utilizing email and web-based applications.
• Maintain the records for new organizing targets in the database, making sure that the data is accurate.
• Develop strategies for database consolidations for greater efficacy.
• Conduct regular data auditing to maintain integrity of the database, evaluate database systems and recommend improvements.
• Drive out targeted segmentation requirements for marketing communications (print, paid social, email marketing, etc.), guaranteeing 100% data accuracy in all prospective audiences while also providing strategic insights to maintain alignment with overall program goals.
• Write SQL to build tables and filter databases to track specific audiences.
• Produce reports from systems and software to help the team gain insight into specific segment counts.
• Maintain and manage database access (Pardot, Salesforce, etc.), provide technical assistance, training and support for database systems, and manage support tickets.
• Build and maintain knowledge of complex data procedures, compliance policies and data structures with cross-functional teams to ensure best practices and utilization of most relevant and accurate internal metrics.
• Communication and interface with the global CRM team in Rome and other relevant areas
• Roll-out and training of HQ CRM projects with a strong adaption to local market needs
• Report and control of all CRM KPIs, managing actions for improvement
• Manage the different company databases and make them useable according to business needs.

Skills: Data Management, Database Auditing, SQL Programming, CRM System Proficiency, Information Consolidation, Strategic Data Segmentation, BI Tool Proficiency, Cross-Functional Collaboration

• Work closely with the global CRM team, as well as APAC regional marketing and site merchandising teams, on developing initiatives to retain, reactivate and increase the lifetime value of customers across all YNAP platforms.
• Plan and execute actions to improve traffic, engagement, and conversion rate across various CRM channels.
• Review and build customer segments, generating customer lists for direct marketing projects and online marketing activities
• Develop automation to simplify and speed up data sharing.
• Identify opportunities to improve ROI through improved contact strategies.
• Propose and operate local market-oriented CRM action with good collaboration with external vendor and internal resources.
• End to end handling of all local CRM campaigns, concept, brief, design, build, test, release & analysis
• Study and share industry/market trend to have better understanding of customers trend in competitive landscape in the APAC region.
• Administration of appropriate tools for all CRM campaigns.
• Planning, implementation, and control of CRM campaigns
• Coordination of all relevant internal and external stakeholders in the implementation of the CRM strategy
• Monitoring and evaluation of CRM campaigns including derivation of recommendations for the optimization of CRM activities
• Analysis and optimization of the CRM processes and the CRM system in cooperation with the boutiques and other relevant areas
• Administration of the CRM system as well as training of the CRM processes for the boutique employees

Skills: CRM Strategy Development, Multi-Channel Campaign Management, Data Segmentation, Process Automation, ROI Optimization, Stakeholder Coordination, Trend Analysis, CRM System Administration

• Understand how data is integrated with the CRM tool and be able to optimize dynamic content to render in different email clients/devices.
• Develop new responsive HTML & CSS email and inApp templates integrating custom dynamic content.
• Test new templates in several devices/emails clients, identify improvement areas and provide feedback.
• Assist in creating and executing triggered and blast email and app marketing campaigns using highly personalized data and new template designs.
• Collaborate with the Product/IT team and Success Manager to make the most out of the platform use, Iterable, by enabling new use cases.
• Set best practices on platform usage and email templates.
• Be the referent for keeping up to date with what trends and technologies are emerging within the email marketing landscape.
• Monitor and troubleshoot deliverability issues to maintain a high reputation score.
• Lead & develop a team of highly effective lifecycle marketers to launch and optimize lifecycle programs that increase engagement with user base.
• Leverage user behavior data to define the contact strategy for the CRM team and translate it into actionable and measurable quarterly plans.
• Manage the global CRM revenue targets, ensuring accurate tracking and reporting of marketing efforts.
• Support campaign planning, briefing, creative development and production to measure and evaluate through multiple channels (i.e email, push).
• Partner with external and internal teams to develop deep understanding of results and provide synthesized learnings and implications of CRM activities.
• Lead the strategic development of CRM initiatives with a customer-centric, loyalty-based approach.

Skills: CRM Integration, HTML & CSS Development, Email Campaign Execution, Cross-Platform Testing, Data-Driven Strategy, Team Leadership, Trend Analysis, Multi-Channel Marketing

• Create and deliver marketing ideas and activities.
• Plan, manage and execute CRM activities, including campaigns and promotions.
• Ensure all CRM campaigns are attractive and consistent.
• Collect and analyze campaign results and customer data.
• Test and suggest changes to improve overall campaign performance.
• Support the production of general ad-hoc marketing activities 
• Evaluate the customer satisfaction measure and take corrective action 
• Gathering requirements for email campaigns from the Email Production and Engineering teams
• Write technical specs while testing and executing email programs according to business needs
• Assist the Email Production team with translations requests and testing of CRM programs and initiatives
• Assist with projects as needed from the CRM management team
• Lead, participate and work in collaboration with cross functional teams on projects and initiatives to improve Consumer experience.
• Continuously test to optimize existing campaigns, new channels, and other business opportunities to improve the digital experience.
• Feel at home with digital CRM content such as emails, understand the relevant production processes and knows how to lead them.

Skills: Campaign Management, CRM Optimization, Data Analysis, Marketing Strategy, Cross-Functional Leadership, Technical Writing, Project Coordination, Digital Content Production

• Excellent command of English, both written and verbally
• Proven experience with CRM software (like Braze, Hubspot, Zoho, Marketo, SugarCRM, SendGrid or similar)
• Experience in a field related to one or more of the following: e-commerce, finance, fintech, digital marketing, loyalty programs, product marketing, mobile apps
• Experience in copywriting and/or design
• Knowledge of B2C and B2B communications experience
• Strong understanding of investors and investment products
• Proficiency with HTML, CSS, SQL, Python, and other programming languages where relevant
• A strong eye for detail and precision
• Experience in working with a marketing automation platform 
• Experience in Performance Marketing.
• Fluent in English & Arabic

Qualifications: BA in Public Relations with 3 years of Experience

• CRM or EDM hands-on Marketing experience in an e-commerce environment with strong understanding of B2C consumer needs
• Experienced in strategizing and executing tactical and always-on EDM strategies to meet organizational objectives.
• Possess deep insights into loyalty and retention programs, as well as Customer Lifecycle concepts.
• Highly proficient in email marketing management systems such as Klaviyo, MailChimp, Hubspot and Twilio.
• Strong ability to analyze, interpret, and extract trends from data.
• Excellent verbal communication and presentation skills.
• Able to work in a fast-paced environment, while managing multiple projects.
• Analytical and comfortable with numbers (Proficiency in MS Excel is a plus)
• Eager to learn about Digital & CRM and build a career upon it.
• Hands-on experience on Google Ads, Facebook Business Manager, Braze 
• Strong writing skills and has developed communications solutions, tailored to specific segments within brand and business guidelines

Qualifications: BA in Statistics with 3 years of Experience

• Experience in Marketing/Production experience, ideally in Digital or Direct Marketing with demonstrated success in driving acquisition and retention programs
• A strong understanding of entertainment and/or video game industry 
• A strong understanding and background in Brand communication principles and best practices
• An understanding of digital design principals, user experience design and deliverability best practices
• Experience with and understanding of web and e-mail tracking technology
• Experience with project management basics by working across multi-disciplined teams and offices in driving alignment, approvals and expectations of output(s)
• Bilingual (French and English)
• Strong analytical skills and experience of working with data
• Ability to code in one or more languages or willing to learn (SQL, Python)
• Experience in CRM or a related role with a focus on campaign management, optimization, data analysis and reporting

Qualifications: BA in Digital Media with 5 years of Experience

• Sales or marketing experience with demonstrated success
• Strong organizational skills, ability to prioritize, and meet tight deadlines
• Self-starter with ability to work independently
• Excellent written and verbal communication skills
• Enthusiastic attitude and ability to work effectively as a member of a diverse team
• Experience using SFDC platform, strong understanding of SFDC best practices and functionality
• Knowledge of Salesforce Communities operations
• Well-developed presentation skills
• Ability to demonstrate proficiency with Microsoft Office
• Electronics Industry Experience
• Salesforce Certifications
• Exceptional analytical skills to execute A/B tests and clearly communicate results and define the next steps.

Qualifications: BA in Communications with 6 years of Experience

• Proven experience of working in the field of CRM or Customer Lifecycle Management
• Technical expertise using CRM tools and analytical systems, understanding how to get optimum value from the platform
• Familiarity to run complicated data sets, and find meaning behind numbers to tweak and hone multifaceted communications programs designed to drive sales.
• Strong mathematical skills to analyze reports and work with large data sets. 
• Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management
• Commercial awareness to understand the target market and design campaigns accordingly
• Strong communication skills along with customer-oriented attitude.
• Experience in setting up CRM, Loyalty systems from zero point preferably in Fashion or Retail Sectors.
• Strong written and oral presentation, reseach, analtyical, digital, communication skills, experienced team player.
• Fluent English is a must to extend the CRM, Loyalty set-up to international operations of LcW.
• Strong problem solving, takes initiative and ability to work both independently and in teams.

Qualifications: BA in Marketing with 3 years of Experience

• Experience in the pharmaceutical industry
• Experience as CRM administrator in Salesforce based solutions (ideally Veeva).
• Proficiency with Microsoft Office tools, with special attention to excel
• Solid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.
• Fluent in English and Spanish
• Strong analytical and problem solving skills
• Good project management skills, strong team player
• Ablitily to multitask within given timelines
• Proactive, continuous improvement mindset
• Experience in CRM, Loyalty, and Marketing with working knowledge of the preferably Fast Fashion, Retail. 
• Well organized and great attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.

Qualifications: BA in Information Systems with 2 years of Experience

• Marketing experience delivering highly-successful multi-channel adoption/retention campaigns/customer journeys
• Experience in technology B2C/B2B enterprise software or SaaS 
• Understanding of the drivers of successful B2B and B2C lifecycle marketing
• Practical hands-on experience working in an omnichannel customer engagement platform (e.g. Braze, Intercom) and marketing automation platforms (e.g. Marketo, Salesforce)
• Demonstrated success in deploying effective marketing communications at scale
• Proven ability to learn technology quickly
• Understanding customer and lifecycle event data on a deep level
• Experience in digital CRM marketing with a focus on user activation and retention.
• Experience in the mobile app marketing ecosystem
• Excellent project management and communication skills.
• Experience managing multiple high level stakeholders in order to remove structural roadblocks in implementing a centralized CRM strategy.
• Be a data-driven and strategic thinker with a deep understanding of the Gaming industry.

Qualifications: BA in Data Science with 4 years of Experience

• Experience in CRM operations
• Strong communication and relationship building capabilities
• Planning and project management skills across a multi-national corporation
• Excellent English skills (Spanish and/or French Canadian a plus)
• Marketing, business intelligence, and CRM system skills
• Ability to work under pressure with changing priorities
• Self-motivated with a strong drive for results
• A true team player
• Able to work collaboratively in a fast-paced work environment
• Excellent written/verbal communication and presentation skills, with strong attention to detail and follow through
• Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.
• Knowledge of SQL, Tableau, and HTML

Qualifications: BA in Public Relations with 3 years of Experience

• Strong analytical skills with track record of providing effective data analysis
• Effective verbal, written communication and presentation skills
• Expert (or becomes an Expert) with JDE, Salesforce.com, Excel & Sales Cubes
• Ability to multi-task, prioritize a variety of tasks and meet deadlines
• Ability to work collaboratively with Customers, Sales Operations, Finance, Marketing, Legal, IT & Supply Chain teams
• Experience with PowerPoint, Word and other MS Products
• Understanding of CRM systems and marketing automation platforms (we use Salesforce and Marketing Cloud)
• Ability to analyse data from disparate sources, identify trends and draw conclusions  
• Time management and effective planning
• Strong attention to detail with proof checking and testing capabilities

Qualifications: BA in Advertising with 4 years of Experience

• Experience in direct marketing
• Experience developing direct mail/email campaigns with a marketing automation platform
• Experience collaborating with multiple stakeholders in a matrixed organization
• Knowledge of overall Direct Marketing (Direct mail and email) processes
• Experience in launching audience-specific dynamic content lifecycle and event-triggered CRM programs
• Experience working with databases using SQL
• Experience with MS excel and PowerPoint required with good proficiency.
• Excellent interpersonal skills and ability to drive cross-functional collaboration
• Experience with marketing automation platform or marketing cloud such as salesforce marketing cloud, Cheetah, oracle marketing cloud etc.
• Experience with business intelligence platform
• Experience in multi-channel retail industry preferred with focus on CRM or digital marketing

Qualifications: BA in Computer Science with 6 year of Experience

• Leadership experience in managing a global digital portfolio.
• CRM systems experience includes but is not limited to - modern customer experience centers (such as Salesforce Service Cloud, Service Now, Zendesk, etc.), big data (Snowflake, Hadoop, etc.), standard project tracking tools (MS Project, etc.).
• Familiar with cloud environments (Azure, AWS, etc.) and design/scalability implications of working within them.
• Familiarity with REST and common approaches to API design.
• Experience with common software development methodologies such as Agile, Waterfall, etc.
• Understanding of systems integration of operational workflows in complex environments. 
• Some experience and knowledge of data architectures require building solutions between a front-end user experience and back-end cloud data storage desirable.
• Understanding of industry-standard automation solutions
• Able to think outside the box and work aggressively outside the usual constraints.
• Proven communication and problem-solving skills.

Qualifications: BA in Communications with 6 years of Experience

• Experience in working with MS Dynamics 365 CRM Cloud and ideally appropriate Microsoft certifications
• A good understanding and knowledge of sales processes in a B2B market
• Knowledge in stakeholder management, setting up and running workshops in order to make projects a success
• Experience working with Agile methods and frameworks
• Enjoy working in a dynamic team and having a structured and methodical approach to work
• Excellent communication and good analytical skills
• Self- driven and motivated to produce outstanding results
• Fluent English language skills, German language 

Qualifications: BA in Data Science with 4 years of Experience

• Experience with Salesforce configurations, customizations, security, workflows, profiles, roles, permissions, objects, fields, Reports, templates.
• Experience with Salesforce Sales & Service Cloud and Salesforce Pardot.
• Background in CRM process design and implementations.
• Strong presentation and communication skills.
• Ability to interact and work effectively with superiors, peers, consultants, end-users, State employees, and outside vendors.
• Effectively present information in one-on-one and small group situations to others inside and outside the organization.
• Carry out instructions furnished in written, oral, or diagram form.
• Apply logical and technical concepts to identify and define problems, collect data, establish facts, and draw valid conclusions.

Qualifications: BA in Information Systems with 3 years of Experience

• Excellent command of the English language both written and oral 
• Strong proficiency in MS Office (Especially Excel)
• Working knowledge of CRM tools will be highly appreciated
• Organization and time management skills
• Strong analytical skills
• Great attention to detail
• Collaborative mindset and critical thinking
• Previous experience in the i-gaming industry will be considered
• Experience leading/executing the implementation of Salesforce.com across a mid to large organization

Qualifications: BA in Business Administration with 3 years of Experience

• Knowledge/experience in the betting/gaming industry is desirable
• Strong business acumen with the ability to understand business needs and document project requirements
• Business or IT Project management experience is desirable
• Adaptability with strong organizational and time management skills
• Excellent analytical skills and attention to detail
• Excellent presentation skills, oral and written, in Greek and English, both in technical and non-technical language
• Effective interpersonal skills, ability to build strong working relationships with cross-functional teams and vendors
• Proficient use of MS Office tools and MS Project

Qualifications: BA in Marketing with 3 years of Experience