• Act as a liaison between consultants, business stakeholders, superusers and development team.
• Take the lead in CRM implementations projects for clients.
• During the project, will be responsible for timing, quality, scope and budget of the project.
• Coordinate and communicate with all relevant stakeholders in the project.
• Document the necessary info related to projects, and share knowledge and expertise with colleagues.
• Creating and managing project plans and roadmaps
• Monitoring and reviewing project progress and timelines against budget
• Adjusting schedules and plans as needed, and identify and resolve issues to ensure project success
• Managing the day-to-day execution of project implementations
• Assisting with the planning, tracking, documentation and status updates for the project
• Ensure the CRM project is managed within controlled but practical frameworks, pro-actively managing budget, risks, and issues throughout the project life-cycle

Skills: Stakeholder Liaison, CRM Implementation Leadership, Project Coordination, Documentation Management, Project Planning, Progress Monitoring, Schedule Adjustment, Risk and Budget Management

• Manage the scheduled owner communication which includes overall program management and coordination with key partners including agencies, printers and internal departments.
• Provide consulting and expertise, aligned with companies overall customer and business strategies and work directly with Customer Communication Manager and Manager, CRM.
• Track and report performance of programs by providing regular reporting and communicating results
• Manage the list creation and deployment process for communication programs based on CRM data.
• Day to day ownership and build of the detailed project plan
• Working with internal resources and third parties to ensure the delivery of the plan
• Confirming availability and scheduling of internal resources
• Reporting to the senior management team on progress throughout the planning and delivery phases
• Escalating in a timely manner as issues or delays occur that impact the project
• Creating and managing a risk register

Skills: Program Management, Strategic Consulting, Performance Tracking, CRM Data Management, Project Planning, Resource Coordination, Progress Reporting, Risk Management

• Develop the product strategy, vision, and roadmap.
• Engage in hands-on product development from concept through delivery against an aggressive timeline.
• Collaborate with departments and business partners to determine and advise on product capabilities and enhancements, facilitating the delivery of new features and support of the product through its lifecycle.
• Make frequent and dynamic prioritization decisions based on product analytics, business metrics, market research, and customer feedback. 
• Maintain regular communication to refine requirements and provide product and project updates.
• Anticipate and resolve resource gaps, obstacles, and timing issues. 
• Ensure efficient use of organizational resources cross-functionally.
• Align the CRM project with wider organizational strategic and structural change
• Lead efforts to both set the direction and standards for Digital Process projects primarily but not limited to sales & marketing, commercial areas of business. 
• Expansion of service portfolio in the area of ​​supply chain management

Skills: Product Strategy Development, Hands-On Product Development, Cross-Departmental Collaboration, Dynamic Prioritization, Requirements Management, Resource Optimization, Strategic Alignment, Supply Chain Management Expansion

• Drive business value for the organization by leading projects, primarily the field service module of the CRM and adjacent technologies
• Handle the overall project schedule and budget, coordinating dependencies
• Delivery lifecycle including custom development project funnel grooming and prioritization processes
• Summarize project progress, risks, and assess cross-project needs within a program setting
• Collaborate with IT partners and external vendors, and hold them accountable for delivery
• Communicate and provide transparency on project status for a range of internal partners
• Design, build, test, and deploy enhancements to custom objects, page layouts, workflows, alerts, reports, and complex dashboards within the field service module of CRM
• Participate in the research, selection, set up, and support of third-party application tools
• Write Standard Operating Procedures
• Create training documentation and perform training in person and virtually.
• Scope new requirements, be open-minded with other people and bring in decision-makers
• Serve as the Focal Point and Subject Matter Authority for all service CRM-related inquiries and issues within the company.
• Ensure that all user community requests for information and assistance are responded to in a timely manner

Skills: Project Leadership, Budget Management, Stakeholder Collaboration, Vendor Management, CRM Customization, Training Development, Requirements Scoping, Service CRM Expertise

• Management of projects for process optimization and harmonization
• Selection and implementation of the appropriate software for customers (focus on SAP Business Suite / S / 4 HANA Enterprise Management / SAP APO / SAP IBP)
• Conception and modeling of efficient supply chain processes with a focus on integration in the end-to-end process
• Development and implementation of new, innovative business ideas and processes
• Taking on project responsibility as well Technical management of projects and management of project teams
• Completed studies in (business) engineering, (business) information technology, business administration, or a comparable field of expertise
• Support in sales and acquisition activities
• Measuring the performance of the team and third parties

Skills: Project Management, SAP Suite Proficiency, Supply Chain Modeling, Business Process Innovation, Technical Leadership, Academic Qualifications in Business/IT, Sales Support, Performance Measurement

• Technical project management experience in an IT or Product development organization.
• Experience managing and/or implementing CRM projects for small and mid-size companies
• Self-starter and autonomous, experience to multitask, work independently, prioritize and get things done
• Demonstrated experience with principles and practices of project management, including planning, scheduling, organizing, coordinating, and technical administration of budgeting and key organization functions.
• Strong business acumen and organization leadership skills
• Assertive and diplomatic, self-directing
• Able to manage up and down the organization with influence, willing to hold others accountable.
• Possess the ability to quickly assess situations, identify gaps and present possible solutions.
• Thrive on establishing and maintaining effective working relationships with coworkers and clients.
• Experience working within a CRM team

Qualifications: BA in Project Management with 3 Years of Experience

• Project Management experience, leading multi-country projects
• Experience in implementing CRM and Marketing platforms (ex.: Salesforce – Sales Cloud, Marketing Cloud)
• Ability to manage workshops, client expectations management
• Excellent written and verbal English communication skills
• Project Management Professional (PMP) / PRINCE II certification, Agile 
• Cumulative experience in a Project Manager/Business Analyst role in a fast-paced environment
• Experience with a CRM system like Microsoft Dynamics, Salesforce 
• Agile/Scrum management experience 
• Experience working with BI platforms like Power BI, Tableau 
• PMP Certification or related certification desired
• Track record working on IT migration projects

Qualifications: BA in Marketing with 4 Years of Experience

• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Be familiar with Java / .NET and understand Java inside well
• Be familiar with Sprint boot, Spring Cloud, and other popular open source frameworks
• Be familiar with Micro Service, and SOA development.
• Be familiar with popular RDMBS, like SQL Server/My SQL/Oracle/PostgreSQL, NoSQL experience
• Knowledge of CRM (Dynamics 365 preferable) and CMS (Sitecore preferable) products
• Understanding of software platform integration techniques
• Ability to carry out basic testing and analysis of data (for example CSV, JSON)

Qualifications: BA in Information Technology with 5 Years of Experience

• Experience with overall implementation or consulting or functional experience in Sales & Marketing or CRM & CLM in healthcare or FMCG or technology companies
• Certification in Analytics, Dashboard, and digital technologies
• Customer centric with a transformational mindset
• Sound knowledge of Sales & Marketing and commercial activities for Life Science Business preferably generic pharmaceutical industry
• Experience with Business Process Management, Business Process Re-engineering and Improvements, Business Analysis, Project Management, Vendor Management activities
• Experience with multiple CRM & CLM implementations involving integrations with large internal and external datasets
• Previous work with data analytics tools and interactions with CRM & CLM applications
• Experience in delivering transformational change using Agile Methodologies such as Scrum
• Ability to manage multiple projects and work streams with attention to detail. 
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive information.

Qualifications: BA in Business Administration with 5 Years of Experience

• Proven project management experience in CRM, IT, or eCommerce system implementation
• Hands-on experience in managing both 3rd party and internal stakeholders
• Knowledge and awareness of CRM platforms, technologies and software development.
• Highly organized
• Excellent written and spoken communication skills
• A passion for CRM and delivering great customer experiences
• Positive self-starting and solutions-focused approach
• A keen collaborator who can inspire and listen to others
• Ability to be adaptable and reactive and used to working in fast paced environments
• Experience working within the retail sector
• Experience or knowledge of Microsoft BC and Exponea systems

Qualifications: BA in Computer Science with 6 Years of Experience