Job Summary: 

• Monitors, analyzes, and documents the processes, identifying potential for improvement.
• Accurate translation of business requirements into system functionalities, either by specifying them as system enhancements or by doing the respective system configuration.
• Documents business requirements, participate in system designs, and tests new or changed functionalities.
• Designing and building new SAP CRM/ECC based functionalities and business processes.
• Contribute to the Service product backlog, work in accordance with and help to develop detailed work plans for Service related products.
• Create or review functional and technical specifications for enhancements, interfaces and SAP CRM Web UI layouts, support developers with the implementation of the same.
• Taking over the solution governance on the system side and building strong relationships with the counterparts on the business side.
• Consult directly with clients providing advisory services designed to help them solve most complex business and technology challenges
• Help clients respond to and adopt market, regulatory, process, and culture changes triggered by rapidly changing customer expectations and new technologies that provide new avenues to serve customers
• Design solutions to transform clients’ marketing, sales, and customer service operations

Skills on Resume: 

• Process Analysis (Hard Skills)
• Requirements Translation (Hard Skills)
• Functional Testing (Hard Skills)
• SAP CRM Development (Hard Skills)
• Product Backlog Management (Hard Skills)
• Technical Specification Creation (Hard Skills)
• Solution Governance (Soft Skills)
• Client Consultation (Soft Skills)

Job Summary: 

• Conduct Design Sprints where Prototypes will emerge, which will be used to validate and test the core creative idea with Users/Consumers
• Deliver MVPs that will be continuously improved through User/Consumer validation
• Collaborate closely with the UX team for the creation and implementation of the actual digital tool/platform for the intended campaign/promo or need.
• Collaborate with the Connections Team to support digital touchpoints and KPIs that should be implemented to measure success.
• Be in close contact with the markets to update them on project status, understand needs & priorities, answer questions, provide guidance and consultation on how the intended platform should be localized.
• Collaborate with cross functional teams on briefing agencies and/or recruiting the ones that will develop the look and feel of the platform, communication visuals, content strategy, VIS, etc.
• Work with domain experts on Data Strategy & Tagging Strategy, eCommerce Strategy, CRM Strategy & AdHoc Mailing Communication to deliver to the markets + Set up KBIs to be monitored
• Create all necessary Instructions for Markets to localize the digital toolkit/ platform as well as some on-top ideas that might be up to a market to decide if they will implement or not
• Work daily with the core digital team on the tasks via the backlog, following agile routines: Sprint Planning, Daily Stand Ups, Reviews with the Sponsor and Retros.
• Engage internal stakeholders from OU to bring awareness to the digital platform/ toolkit that is being created for the intended need, so as to bring scale & impact

Skills on Resume: 

• Design Sprint Facilitation (Hard Skills)
• MVP Development (Hard Skills)
• UX Collaboration (Soft Skills)
• Digital Strategy Support (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Data and CRM Strategy Development (Hard Skills)
• Agile Project Management (Hard Skills)

Job Summary: 

• Support the development of Activity and Opportunity Management, Mobile Sales Order Entry and B2B platform
• Support the deployment of the CRM applications and deliver key user training
• Design and configure new solutions
• Provide support for the CRM Sales and B2B shop applications
• Test solutions and support local change management 
• Collaborate with other expert teams (internal and externals)
• Work creatively and analytically with a structured approach to problem-solving
• Challenge old business models by innovatively designing new user experiences
• Construct targeted change management plans including communications planning, change impacts, organizational readiness, and training plans
• Facilitate discussions, surveys, focus groups, and workshops to articulate vision, understand client needs, and gather input
• Lead a project or work stream within a transformation program

Skills on Resume:

• CRM Support (Hard Skills)
• User Training Delivery (Hard Skills)
• Solution Design (Hard Skills)
• Application Testing (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Analytical Problem Solving (Soft Skills)
• Change Management (Hard Skills)
• Workshop Facilitation (Soft Skills)

Job Summary: 

• Understand, analyse customers’ business problems, and advise them on possible technology solutions for modern Cloud CRM applications for customers.
• Lead and engage in CRM cloud discovery exercise and assessments, perform product assessments and defining cloud strategy and roadmap
• Build new, strategic offerings jointly with partners and TCS CRM practices and working on GTM strategies and execution
• Keep abreast of technology advances and assist in the formulation of an CRM road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
• Build and lead solution response to large, multi-pillar CRM cloud deals across multiple product suites and leading customer presentations.
• Engage early with key customers for potential cloud transformations, provide point of views, and anchor product agnostic discussions.
• Engage in CRM due diligence/ health check exercises.
• Make sure most of the markets from the OU are on boarded and will use the suggested digital experience
• Work with bottlers to create the Customer Selling Story if cross system activation 
• Provide to the markets all necessary guidance on GDPR/Privacy Assessments: agree & finalize the legal docs, age gate, consents for location & marketing purposes, user profile (to edit personal details), etc.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Cloud Strategy Leadership (Hard Skills)
• Partnership Development (Soft Skills)
• Technology Roadmapping (Hard Skills)
• CRM Solution Architecture (Hard Skills)
• Customer Engagement (Soft Skills)
• CRM Health Assessment (Hard Skills)
• Compliance Guidance (Hard Skills)

Job Summary: 

• Responsible for testing, implementing, and supporting PowerApps, D365 CRM Online, and CRM On-Premises applications that are built to support and streamline business operations.
• Proposing solutions for implementation within Dynamics 365 CRM, Power Platform, and Velocify CRM.
• Proposing solutions for integrations with other systems or Data sources inside or outside of Power Platform
• Configuration for Dynamics 365 CRM Apps, Power Platform, and Velocify CRM to satisfy collected requirements
• Leading projects and working closely with business partners
• Creating and modifying documentation corresponding to websites, collaborating with internal business partners, internal technology resources (database, system, and network)
• Ensuring adherence to established standards and mentoring junior team members.
• Migrate existing automation to the Microsoft Power Platform. 
• Assist in developing net-new PowerApps to increase productivity.
• Conduct requirements gathering architecting technical solution designs.

Skills on Resume: 

• Application Testing (Hard Skills)
• Solution Proposal (Hard Skills)
• System Integration (Hard Skills)
• CRM Configuration (Hard Skills)
• Project Leadership (Soft Skills)
• Documentation Creation (Hard Skills)
• Standards Compliance (Hard Skills)
• Requirements Gathering (Hard Skills)

Job Summary: 

• Work in a collaborative and creative environment, leading project teams of on average 3 to 5 people
• Manage and deliver digital transformation and CRM projects to clients, in an agile mode
• Coached on projects by more senior people with 10 to 25 years of experience
• Deploy and grow both functional and technical skills, advising clients on future process design while guiding consultants to deliver high-quality cloud solutions
• Put yourself in the shoes of Private clients and empower them to rethink how they connect with customers across every platform, every device and every step of the customer journey
• Showcase a hands-on and pragmatic attitude to make ideas come to life in concrete solutions and cloud apps.
• Ongoing management of Dynamics 365 CRM to support the needs of growing business.
• Translate business requirements into well-architected solutions that best leverage the Microsoft Dynamics 365 CRM, SPO, and Dataverse platforms.

Skills on Resume:

• Team Leadership (Soft Skills)
• Agile Project Management (Hard Skills)
• Mentorship Reception (Soft Skills)
• Technical Advising (Hard Skills)
• Customer Empathy (Soft Skills)
• Pragmatic Problem Solving (Soft Skills)
• CRM Management (Hard Skills)
• Solution Architecture (Hard Skills)

Job Summary: 

• Deliver end-to-end Strategy & Transformation projects, taking into account all relevant elements: business, process, people, technology
• Analyze and define strategy, structures and processes and act as an advisor at multiple levels of an organisation
• Responds quickly and thoroughly to requests and inquiries to facilitate working well with others.
• Maintains positive and effective work relationships with others, always assuming positive intent.
• Takes time to help others and shares information across teams
• Engage customers to understand business and technical requirements
• Develop and deliver Microsoft Dynamics CRM technical/business solutions to client base.
• Set up functional areas such as accounting, sales force automation, Customer Service.
• Perform project activities such as requirements gathering, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation.
• Where appropriate, undertake delivery of product training in a classroom or on-site setting.

Skills on Resume: 

• Project Delivery (Hard Skills)
• Strategy Analysis (Hard Skills)
• Organizational Advising (Soft Skills)
• Collaborative Response (Soft Skills)
• Information Sharing (Soft Skills)
• Customer Engagement (Soft Skills)
• CRM Solution Development (Hard Skills)
• Functional Setup (Hard Skills)

Job Summary: 

• Involved in digital transformation projects for a variety of clients, where collaborate with colleagues on designing and building solutions for complex business challenges in a marketing, sales and/or service context.
• Analyze the current business processes, business model and technology landscape of clients
• Define functional requirements and help translate them into technical specifications.
• Work together with senior consultants on deploying and implementing mainly large-scale/international CRM solutions.
• Set up and configure Salesforce.com applications that enable clients to truly live up to promise as a customer company.
• Be in charge of preparing workshops, demo’s and trainings for end users as well as developing the necessary training materials.
• Support more senior consultants in project and change management tasks.
• Stay up-to-date about market, business and technical evolutions and actively share knowledge with team.

Skills on Resume:

• Solution Design (Hard Skills)
• Business Analysis (Hard Skills)
• Requirements Definition (Hard Skills)
• CRM Implementation (Hard Skills)
• Salesforce Configuration (Hard Skills)
• Training Development (Hard Skills)
• Project Support (Soft Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Lead requirement gathering sessions onsite at client offices or virtually via web conferencing and/or client offices
• Consult and lead the effort to document client requirements
• Configure the Intapp OnePlace platform in alignment with client requirements
• Analyzing client legacy data sets to understand the impact of the data on system design
• Working with Microsoft Excel to map, collate, and normalize disparate data sets for import into OnePlace
• Providing consultative system design and industry best practice recommendations throughout an implementation
• Holding both clients and internal team members accountable to project timelines and budget
• Managing multiple client implementations concurrently
• Day to day project delivery tasks
• Full awareness of processes utilised across FolioMetrics

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• Client Consultation (Soft Skills)
• Platform Configuration (Hard Skills)
• Data Analysis (Hard Skills)
• Data Management (Hard Skills)
• Consultative Design (Soft Skills)
• Project Accountability (Soft Skills)
• Implementation Management (Hard Skills)