• Responsible for the business planning project of consumer goods retail industry
• Responsible for business combing, business model planning and corresponding system function design of consumer goods retail industry
• Interface with clients to understand needs, explain designs and demonstrate solutions
• Lead and mentor other developers and consultants
• Communicate effectively, proactively and meaningfully
• Take a proactive approach to professional development and take advantage of the many opportunities to grow ability
• Develop a thorough understanding of MNP’s services, businesses and industry
• Contribute to the development of new ideas and approaches to improve work processes
• Raise awareness of MNP at community events
• Attend internal MNP courses to further develop technology consulting knowledge

Skills: Business Planning, Industry Analysis, Client Interaction, Leadership, Effective Communication, Professional Development, Industry Knowledge, Process Improvement

• Develop an in-depth understanding and knowledge of the ANALEC CRM product suite, both in terms of functionality as well as core technical knowledge from a database access and administration standpoint.
• Help in requirements gathering and capturing client inputs during a pre-sales environment and then look to work with the team to incorporate client inputs during the implementation process.
• Work in coordination with the other Business Units at ANALEC (i.e., Client Consulting (Tech Support), Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by clients.
• Provide high-quality Support services to Global Clients
• Resolve client issues (and provide “workarounds”) and take feedback to pass on to the technology and product teams
• Act as a Knowledge center for clients to address any queries on product functionality via emails, phone calls, and remote/in-person training sessions.
• Ensuring SLA adherence and fast resolution of client issues. 
• Work closely with Global Product Team (based out of India) for successful, timely, and quality resolution of client-reported issues.
• Provide UAT support and End-user training on the functionality at a client site.
• Gather requirements and feedback for Change Requests from a client.
• Work closely with Global Product Team (based out of India) to ensure the successful onboarding of new clients.
• Publish regular reports for Client Tickets (around queries and issues) and Client Feedback on the resolution of issues.

Skills: Product Mastery, Requirements Gathering, Cross-Unit Coordination, Client Support, Issue Resolution, Training Delivery, SLA Management, Feedback Analysis

• Preparing the functional analysis document (FRD) and the design analysis document (FDD) in order to implement the solution agreed with the client.
• Implement the client's requirements at the level of customization on the Microsoft Dynamics CRM application (workflows, forms, lists, business rules).
• Ensures that the Microsoft Dynamics CRM application works according to the client's business requirements.
• Writing the application user manual, creating tips and tricks to help users work with the Microsoft Dynamics CRM application.
• Participates actively in the acceptance tests and in testing the new solutions or the new functionalities implemented.
• Provides training for users.
• Utilization of previous hands-on experience in delivering end-to-end CRM projects facilitating workshops to challenge current business thinking
• Ensuring CRM is implemented with the best in class processes and approaches.
• Create and coordinate project documentation and processes, developing and track project action items and issues.
• Develop and implement marketing techniques that will drive new customers.
• Give training, workshops, demos, and technical support to end-users with a non-technical background as well as developing the necessary training materials

Skills: Documentation Preparation, CRM Customization, Application Testing, User Training, Workshop Facilitation, Best Practices Implementation, Project Coordination, Marketing Development

• Formulate the CRM strategy (based on consumer lifecycle, brand pillars, launch activity) geared towards lowering repeat rate, to ensue increasing retention and spend and optimizing ROI on campaigns
• Work with the Marketing, Sales team and other stakeholders to source and implement an effective CRM platform. 
• Partner with Retailers, Online and Digital teams to align on strategic recommendations and to drive a multi-channel approach through segmentation and testing & learn
• Lead the development and maintenance of relationships internally and externally with data analysis providers in order to drive the most value to the CRM department and the business at large.
• Work with Sales and Education to set and proactively manage capture rate, email sign-ups, birthday, sampling, and other capture targets
• Determine the scope of support necessary from other organizational departments such as the IT department in order to support CRM programs and follows up on establishing those relationships.
• Produce data-driven insights and recommendations, both ad hoc and as required by the business
• Identify key drivers of engagement (recruitment & repeat) and socialize use cases of marketing initiatives that successfully capitalize on these drivers
• Drive the integration of consumer analytics into measuring and informing more effective and efficient marketing spend (A&P Optimization, ROI Modeling)
• Continually test and refine the end to end customer contact strategy across all relevant channels
• Set up, execute, and manage different processes in Salesforce.com that ensure clients can truly live up to promise as a customer company

Skills: CRM Strategy, Platform Implementation, Multi-Channel Coordination, Relationship Management, Target Management, Organizational Collaboration, Data-Driven Insights, Marketing Optimization

• Provide technical and functional support to CRM users.
• Analyze requirements and translate them into technical/functional specifications.
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms.
• Troubleshoot when and where necessary, assessing and testing the cases 
• Liaise with System Developers to ensure the quality of deliverables, timely progression of projects, and adherence to specification.
• Numerate with an eye for detail, possessing an analytical and logical approach to problems with excellent written and verbal communication skills.
• Interpret data and troubleshoot problems with a theoretical understanding of relational databases.
• Translate and review business requirements, identify issues and generate possible solutions to complex problems.
• Proven technical proficiency in one or more IT or digital marketing-related disciplines
• Ensure timely and high-quality completion of assigned projects, by clients’ existing processes, policies, guidelines, and corporate governance
• Work together with the Design team and Business Intelligence team to build solutions for complex business challenges

Skills: CRM Support, Requirements Analysis, Business Analysis, Troubleshooting, Developer Liaison, Data Interpretation, Technical Proficiency, Cross-Functional Collaboration

• Microsoft Dynamics 365 Certification 
• Experience working with relevant Microsoft technologies in a professional services environment.
• Experience leading project teams, either formally or informally.
• Possess background in of the following functions: Dynamics 365 Sales, Marketing, Customer Service, Field Service, Portals, and Customer Insights.
• Experience implementing Microsoft Dynamics CRM, and/or other CRM applications with willingness to learn MS CRM.
• Experience with Agile development 
• Willingness and ability to quickly learn new features and functionality in the Microsoft Dynamics and PowerPlatform stack.
• Familiarity ETL solutions such as Scribe or SSIS with KingswaySoft.
• JavaScript experience
• Experience working with the Common Data Service (CDS).

Qualifications: BA in Marketing with 6 years of Experience

• Must have a proven track record meeting with senior management and executives as a subject matter expert
• Must be able to take complex client and vendor concepts and articulate them to audiences of varying perception levels
• Strong presentation solution design skills 
• Demonstrated years of consulting or equivalent experience
• Experience in CRM consulting
• Experience working with the life sciences industry 
• Experience working with Salesforce
• Experience implementing, configuring and customizing Microsoft’s Dynamics 
• Experience with large/enterprise companies and providing high level CRM consulting services to clients at all levels of within an organization.
• Understands and can assist or lead CRM on-premise upgrades and migrations to Dynamics in the cloud.

Qualifications: BA in Computer Science with 5 years of Experience

• Experience working with SAP CRM7
• Experience in working in a regulated environment (Financial / Insurance Industry, Public services)
• Proven skills in SAP CRM7 customization/enhancement.
• Software development in ABAP OO with Eclipse or SAP GUI
• Proven skills in SAP C/4 HANA Service and Sales Cloud are assets
• Knowledge of FIORI SAPUI5, ODATA, SAP Cloud Integration Gateway
• Excellent understanding of JIRA workflows and processes
• Fluency in English is mandatory, in verbal and written form, German 
• MS Office Applications proficiency

Qualifications: BA in Data Analytics with 3 years of Experience

• Experience with Microsoft Dynamics CRM applications, minimum of Microsoft CRM 2013, exposure or working knowledge of Dynamics ERP and integration tools would be highly desirable.
• Must have deployed or upgraded at least 3 D365 CE projects 
• Must be willing to achieve Microsoft Dynamics 365 Customer Engagement certifications (if not already held).
• A good level of competence with the Microsoft Power Platform and plugins
• Experience in training end users on software applications.
• Self-motivated and driven to achieve professional success in a consulting environment.
• Client facing, demonstrating good written and oral communication skills.
• Strong interpersonal skills and the ability to relate to individuals at all levels of an organization.
• Demonstrated initiative and business acumen
• Team player and self-starter.

Qualifications: BA in Information Systems with 6 years of Experience

• Experience with at least large Salesforce implementation project involving multiple releases, change management process, and/or international deployment.
• Capable of translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches
• Expertise in Sales Cloud, Marketing Cloud, Tableau CRM, Shield, Mobile Publisher, and AppExchange products
• Proficient with Apex, Visualforce, LWC, Lightning Component, Flow, REST API
• Expertise in building customer facing, web-based user interfaces for customer and partner communities, with an understanding of HTML/XHTML, XML, Java, JavaScript, CSS, SQL, SOAP based or RESTful web services, content management
• Expertise in Salesforce functions required: Data Loader, Sites, Security, CORS, Connected Apps, Single Sign On, JWT Authentication, etc.
• Experience working with MuleSoft and Informatica
• Prior experience in Wealth Management, Asset Management, or Capital Markets highly 

Qualifications: BA in Business Administration with 8 years of Experience