Job Summary: 

• Ensuring a safe, healthy and respectful work environment, in line with organization culture
• Ensuring stock availability in the customer supply chain of partner brand business in clusters UK/ROI and DACH/NL
• Monitoring the customer specific E2E supply chain and deliver effective support to avoid supply disruptions and ensure perfect order fulfillment
• Driving customer collaboration within the partner brand business of the clusters ROI and DACH/NL
• Performance measurement and management of the logistics provider in the customer supply chain of partner brand business in clusters ROI and DACH/NL
• Improve supply chain relevant KPI´s and cost-to-serve in cooperation with the respective commercial teams
• Drive process efficiency improvements in necessary but non-value added processes by lean administration projects
• Set-up tools, processes and KPI´s to standardize, measure and improve performance of the customer logistics team
• Optimise supply chain/logistics efficiencies through business planning
• Identify inventory control and supply chain anomalies i.e. around lead times, OTIF etc.
• Support in the development of export-related procurement
• Own supply chain/logistics quality control – i.e. proactive management of customer orders

Skills on Resume: 

• Workplace Safety Management (Hard Skills)  
• Stock Management (Hard Skills)  
• Supply Chain Monitoring (Hard Skills)  
• Customer Collaboration (Soft Skills)  
• Performance Management (Hard Skills)  
• Process Improvement (Hard Skills)  
• KPI Development (Hard Skills)  
• Quality Control Management (Hard Skills)

Job Summary: 

• Works closely with Sales and Sales Operations to initiate and complete retail account set up as well as contract changes/modifications. 
• Transitions new accounts to assigned CSR and provides final verification of EDI setup for new customers.
• Develops training materials and standard operating procedures and maintains accordingly.
• Maintains and approves 3rd party call center contracts and invoices.
• Process parcel freight claims and process order moves
• Secure and guarantee deliveries to destination on time and in full
• Manage invoicing process (on-line and manual)
• Control that all transactions are properly and timely recorded in ERP
• Daily Follow up on customer orders and communicate difficulties
• Check all orders with respect to quantity, price, delivery conditions. 
• Ensure KPIs/key measurables are delivered to a high standard

Skills on Resume: 

• Sales Collaboration (Soft Skills)  
• EDI Setup Verification (Hard Skills)  
• Training Material Development (Hard Skills)  
• Contract Management (Hard Skills)  
• Freight Claims Processing (Hard Skills)  
• Delivery Management (Hard Skills)  
• Invoicing Management (Hard Skills)  
• ERP Management (Hard Skills)

Job Summary: 

• Act as the company gatekeeper for all matter pertaining to Customer Service & Logistics, including setup of process, procedures, training, etc
• Direct/support local and 3rd party Customer Service Team in day-to-day activities
• Point of reference and ensures to resolves all related matter in cooperation with the relevant stakeholders
• Create and ensure good relationship with customers and sales organizations
• Assist Sales Leads added sales through positive interaction with customers purchase managers
• Manage stock issues by being proactive: informing the customers and suggesting solution(s)
• Manage and document customer requirements to provide customer satisfaction with each order and prevent deductions and/or complaints
• Ensure weekly reporting on overall customer satisfaction
• Create new account in the system. Check accuracy of the data. 
• Timely and accurately maintain and update customer master file

Skills on Resume: 

• Process Setup (Hard Skills)  
• Team Management (Soft Skills)  
• Stakeholder Coordination (Soft Skills)  
• Relationship Management (Soft Skills)  
• Sales Support (Hard Skills)  
• Proactive Problem Solving (Soft Skills)  
• Documentation Management (Hard Skills)  
• Data Accuracy (Hard Skills)

Job Summary: 

• Monitors performance of customer service staff and provides feedback to ensure that customer satisfaction goals are met.
• Creates, reviews and analyzes reports regarding customer service performance, including productivity, call volume, order quantity, credit/debit accuracy, quality of calls, etc.
• Helps identify training needs and workload requirements with available resources to maximize customer satisfaction and minimize cost.
• Ensures competence and continuity of qualified Customer Service Representatives through effective training, motivation, coaching and development of Customer Service Representatives 
• Provides guidance to Customer Service Representatives in the resolution of new or difficult customer questions and/or problems.
• Conducts telephone monitoring and ticket review to ensure quality service and customer satisfaction goals are met.
• Handles escalated customer concerns, maintains composure and diffuses difficult situations and follows up to ensure positive resolution.
• Acts as liaison between internal SodaStream personnel (including Logistics, Marketing, Quality etc.) to resolve problems and notify CSR’s of upcoming events or operational issues that may impact call volume.
• Ensures adequate staffing through efficient scheduling and adjustment of staff to meet peak service demands.
• Conducts staff meetings and cross functional meetings to help resolve issues effecting performance.

Skills on Resume: 

• Performance Monitoring (Hard Skills)  
• Data Analysis (Hard Skills)  
• Resource Allocation (Hard Skills)  
• Training & Development (Hard Skills)  
• Problem Resolution Guidance (Soft Skills)  
• Quality Assurance (Hard Skills)  
• Conflict Resolution (Soft Skills)  
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Manage a team who procure and plan transport, oversee customer services and plan internal logistics between sites.
• Build and maintain a strong, multi skilled team
• Build strong working relationships with Customer contacts
• Oversee and manage the cost effective supply of Transport required based on the business plan
• Issue weekly Customer Service Report, and communicate issues internally, whilst considering improvements to the process. 
• Communicate this to the wider business and key stakeholders
• Review and improve ways of working across the functions
• Assist in the development of a new ERP system.
• Bring forward and implement new ideas across planning, logistics and customer service.
• Transportation communication gathering and container reporting

Skills on Resume: 

• Team Management (Soft Skills)  
• Relationship Management (Soft Skills)  
• Cost Management (Hard Skills)  
• Reporting (Hard Skills)  
• Internal Communication (Soft Skills)  
• Process Improvement (Hard Skills)  
• ERP System Development (Hard Skills)  
• Innovation Implementation (Hard Skills)