Job Summary: 

• Manage worldwide customer delivery and logistics network (ERP, WMS, CRM).
• Design and implement continuous automation, improvements, and transparency in the global delivery network, including the use of the latest technologies.
• Drive strategic development projects for logistics activities all over the world.
• Initiate, follow, and optimize all deliveries according to customers’ requirements, quality standards, costs, and compliance regulations.
• Accurately deliver flow by tracking and reporting quality measures, stock inventory, delivery times, transport costs, and efficiency in real time.
• Ensure global compliance laws, regulations, and customs requirements including accurate and on-time compliance reporting.
• Manage wine partners and dry stock replenishment.
• Maintain on-time labeling and seasonal collection.
• Manage relationships with suppliers and partners to ensure complete coverage and maximum efficiency.
• Recruit, build, and manage a high-performing delivery team that meets agreed objectives.

Skills on Resume: 

• Delivery Network Management (Hard Skills)
• Logistics Project Execution (Hard Skills)
• Automation and Process Improvement (Hard Skills)
• Compliance and Customs Reporting (Hard Skills)
• Supplier and Partner Management (Soft Skills)
• Stock and Inventory Control (Hard Skills)
• Team Leadership and Recruitment (Soft Skills)
• Real-Time Reporting and Tracking (Hard Skills)

Job Summary: 

• Support the contracting phase by providing plans, estimations, and customer delivery input
• Successfully prepare, plan and manage the IT Integration project/service delivery phase
• Ensure that planned revenues and margins will be generated by the projects
• Anticipate the risk exposure, and ensure that risks are properly communicated and documented
• Define mitigation strategies and work with the customer to ensure the mutually agreed-upon action plan
• Manage Customer Expectations - Make sure the expectations are properly understood, aligned internally and externally, communicated, and managed
• Manage Customer Value - Understand the value of the project for the customer and continuously steer the project towards the customer and ONE LOGIC value
• Manage Customer Satisfaction - Measure, manage and improve customer satisfaction
• Build up trusted relationships with customer counterparts that are based on mutual respect and openness
• Serve as product usage consultant for customer
• Identify cross and upsell potential and qualify the opportunities jointly with the Account Management and the customer

Skills on Resume: 

• Contract Support (Hard Skills)
• IT Project Management (Hard Skills)
• Revenue Planning (Hard Skills)
• Risk Mitigation (Hard Skills)
• Expectation Management (Soft Skills)
• Value Management (Soft Skills)
• Satisfaction Improvement (Soft Skills)
• Upsell Identification (Soft Skills)

Job Summary: 

• Establish and maintain the primary business relationships with customer teams.
• Documents and communicates value to customers regularly (no less frequently than quarterly).
• Thrives to deliver a superb customer experience right from the start of the relationship with the hand-off from sales.
• Works closely with the Account Manager and advises on challenges and opportunities.
• Facilitate all customer meetings with support from other departments where needed.
• Own regular update calls to provide the customer with an overview of all activities taking place across the various services that are provided as part of the partnership.
• Ensure the support team is following rules of engagement as documented during implementation and updated throughout the partnership
• Identify potential challenges early and involve key resources to resolve thereby avoiding further escalations.
• Responsible for owning customer portfolio and delivering contracted services, including maintenance of any internal processes and documentation requirements
• Perform engagement analysis and make recommendations to CSM on new and/or expanded service opportunities.
• Capture system gaps and document and communicate needed enhancements to appropriate internal stakeholders
• Support and/or drive the State Review Process in partnership with the CSM, with a focus on the value Mobile Solution delivers

Skills on Resume: 

• Business Relationship Management (Soft Skills)
• Value Communication (Hard Skills)
• Customer Experience Delivery (Soft Skills)
• Account Manager Collaboration (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Activity Update Management (Hard Skills)
• Engagement Rule Compliance (Hard Skills)
• Challenge Resolution (Soft Skills)