CUSTOMER DELIVERY MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 11, 2024 – The Customer Delivery Manager has experience in service delivery and account management, with strong expertise in managing enterprise accounts and delivering high-level services. This role requires proficiency in ITIL concepts, business relationship management, and ERP technology, along with exceptional commercial acumen and negotiation skills. The manager is also skilled in managing complex situations, building strong C-level relationships, and providing leadership within team environments.
Essential Hard and Soft Skills for a Standout Customer Delivery Manager Resume
- Service Delivery Management
- ITIL Knowledge
- ERP Systems
- Contract Negotiation
- Business Relationship Management
- Project Management
- Database Management
- Risk Management
- SLA Monitoring
- Budget Management
- Communication
- Problem-Solving
- Leadership
- Adaptability
- Conflict Resolution
- Teamwork
- Decision-Making
- Time Management
- Networking
- Client Relationship Management
Summary of Customer Delivery Manager Knowledge and Qualifications on Resume
1. BA in Project Management with 6 years of Experience
- Experience in a technology setting with a focus on Ad Tech and/or Ad Operations experience.
- Be an execution expert for campaign media to get activated end-to-end
- Experience with SQL, Microsoft Excel (formulas, pivot tables), or data analysis/visualization tools
- Experience in a client service/support or technical advisory role (e.g. Solution Consultant/Architect, Technical Account or Implementation Manager, or equivalent).
- Highly resourceful and have a go-getter attitude
- Excellent communication skills - oral, written, and visual
- Must have a high level of business acumen
- The ability to analyze business requirements and implement fit-for-purpose solutions
- Must have client-facing experience, preferably with Enterprise and/or Strategic customers.
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, product, and business development
2. BA in Information Technology Management with 8 years of Experience
- Experience working in a corporate IT environment
- Expert knowledge of Program Management, Product Development, IT governance formulation, and team management
- Knowledge of IT risk management, IT standards and policy formulation
- Strong financial acumen ensuring financial goals are met across multiple projects and revenue enhancement opportunities are modeled and implemented where applicable
- Robust understanding of IT infrastructure design and delivery
- Demonstrates understanding of scope, schedule and planning
- Understanding of time management, resource management cost management.
- Possesses good project management skills.
- Good experience in client-facing roles with solid communication skills
- Experience working in product development programs
- Have a Project Management Professional (PMP)/Certified Scrum Professional (CSP)
3. BA in Business Administration with 4 years of Experience
- Extensive experience in service delivery or account management within enterprise accounts
- Strong commercial acumen and negotiation experience
- Strong understanding and execution of the ITIL concepts and foundations
- Familiarity with technology, including databases or ERP applications
- Proven experience in business relationship management and delivery management
- Excellent verbal and written communication skills
- Strong networking abilities and relationship management up to C-Level
- Demonstrated ability to manage difficult situations, staff, and clients
- Ability to work within a team environment, providing leadership and guidance
- Ability to act as the escalation point for the client and the team