• Partner with brand, marketing and business leaders, translating questions, hypotheses and knowledge gaps into timely and impactful research plans
• Effectively collaborate with a team of customer insight peers, as well as with customer analytics teams and other colleagues in Global Marketing & Strategy organization
• Bring great energy and innovation to how research is crafted, delivered and communicated
• Drive qualitative and quantitative research projects, manage external research vendors
• Use statistical and analytical techniques to generate actionable insight
• Use both survey-based data as well as first-party customer data and data science to deepen understanding of customers
• Communicate in a way that is easily understood and visually compelling, telling stories that move business partners from insight into action
• Actively influence partners to embrace customer insight in strategy development

Skills: Research Planning, Cross-Team Collaboration, Research Innovation, Project Management, Data Analysis, Customer Data Utilization, Insight Communication, Strategic Influence

• Lead a team of customers’ knowledge insights officers that conduct qualitative and quantitative research using different methodologies including telephone interviews, exit interviews, In-Depth Interviews, Focus Group Discussions to assess and monitor any related customer experience issues across the banks different touch-points and ADIB subsidiaries.
• Design, manage, and analyses custom qualitative and quantitative research studies that utilize a variety of methodologies and approaches, maximizing the efficiency of internal staff as well as agencies.
• Manage the relationship with external research agencies starting with writing a brief with key business objectives / questions to be answered till delivering insightful results to internal stakeholders for any related customer service tracking or mystery shopping projects or ad-hoc research across ADIB-Egypt Group
• Become the Voice of Customers advocates (Retail & Corporate) to the bank’s different internal stakeholders through tracking or ad-hocs results / structured (tracking research) or unstructured surveys (emails, inductions, ….etc).
• Generate monthly/quarterly PowerPoint Presentations to track and monitor banks and subsidiaries touch points in terms of customer experience levels.
• Develop/manage research to assess any newly launched product and service in ADIB-Egypt Group to spot any pain areas in a promptly manner as soon as products are introduced.
• Provide recommendations based on customer insights findings to be translated into action plans by internal stakeholders to elevate customer journey/satisfaction to be taken forward by Customer Experience team till closure.
• Monitor the effectiveness of action plans on research findings and customer satisfaction surveys findings.
• Synergize the banks different internal and external sources (secondary and primary) to generate customer’s insights that help deliver extraordinary customers experience and journey
• Manage different tools and channels to receive customer feedback and suggestions related to ADIB Egypt Group service quality and customer satisfaction monitoring.
• Lead the preparation of Service Quality & Optimal Customer Journeys Manuals across all banks’ products while ensuring compliance to the local and international regulations as well as total client satisfaction, and abidance to the bank policy, procedures, CBE regulations.
• Prepare the training content for the Service Quality & Customer Experience Department to train ADIB Staff on customer centric behavior.
• Deliver Trainings & Induction across ADIB on behalf of the Service Quality & Customer Experience Department
• Generate MIS & reports that help in diagnosing root causes and aim for service excellence.

Skills: Team Leadership, Research Design & Analysis, Agency Management, Voice of Customer Advocacy, Presentation Development, Product Research Management, Actionable Insights, Service Quality Training

• Run and track root cause analysis across bank touch points and communicate to relevant stakeholders for preventive actions.
• Engage with team members in any related short or long term service enhancement key projects.
• Ensure identifying top key customer experience issues to work on short term (monthly) and long term 
• Identify branch service champions/coordinators based on per-defined criteria to support implementing Service Quality plan and continuous Service self- assessment process.
• Prepare content with relevant service issues to raise to the Service Council.
• Share customers’ insights and business related tips that help make impactful decisions that drive ADIB Group growth across different areas of expertise including Customer Strategies, Brand and Communication, Innovation/ New Product Development, and Digital Life
• Proactively partner with cross-functional partners to identify knowledge needs, and to shape and properly define research questions to address them. Ensure qualitative and quantitative primary research projects efficiently deliver against business objectives and research questions to be answered.
• Review Qualitative and Quantitative reports process and analysis based on customer surveys and quality call-backs conducted across all banks channels service quality.
• Manage the ADIB Egypt Group Service Quality Division expenses based on operating budget, and monitors operating expenses against the approved budgets.
• Manages customer retention process in coordination with ADIB Business Groups.
• Manage execution of research studies to ensure objectives are being met on time while maintaining the quality and integrity of the work.
• Becomes a strategic partner and trusted advisor to marketing leadership
• Owns and conducts research for marketing stakeholders, including: Message & Narrative studies, Buyer insights , Keynote testing, Positioning & naming studies, Go to market research
• Advertising/marketing campaign testing from concept development to in-market effectiveness testing
• Collaborate with team members to analyze results, identify key insights, and generate clear business recommendations

Skills: Root Cause Analysis, Service Enhancement Projects, Customer Issue Identification, Service Champion Selection, Service Council Preparation, Customer Insights Sharing, Research Project Management, Budget Management

• Spot opportunities for insight and aid business owners in identifying and scoping out research needs
• Lead on research and insight projects, working with stakeholders to understand core questions, selecting the most appropriate research methodology and techniques, writing briefs, managing timelines and driving actionable results
• Designing qualitative and quantitative research plans
• Executing ad-hoc reports and undertaking analysis to which will provide insight from the data and bespoke reports
• Ensure United Utilities get the best value from  research suppliers and generate added value
• Supporting the direct delivery of key cross business customer research projects, including future company willingness to pay research and business plan acceptability research
• Responsible for maintenance, adaptation and communication of ongoing UU customer research programmes, in support of the strategic direction of the company
• Driving use of insight within the organisation and making actionable recommendations
• Leverage insights and storytelling to influence senior executives and impact business decisions
• Define key objectives from stakeholders into an actionable research plan including methodology, timeline and budget
• Develop deep knowledge of business, customer and competitive landscape and translates business questions into customer listening plans that included mixed method research programs
• Integrates insights from a vast array of primary and secondary sources to create a holistic, 360 degree view of the customer
• Demonstrate thought leadership by leveraging business knowledge to proactively identify new research opportunities and listening engagements.

Skills: Opportunity Identification, Research Project Leadership, Qualitative & Quantitative Research Design, Ad-Hoc Reporting & Analysis, Vendor Management, Cross-Business Research Support, Customer Research Program Management, Insight-Driven Recommendations

• Own the omni-channel Voice of Guest program including setting KPIs, measuring results, deriving insights and communicating strategic recommendations to the organization
• Enable the VoG closed feedback loop process by identifying tactical and strategic improvement initiatives that create an overall portfolio of improvement projects, own on-going tracking and refinement of these projects based on subsequent survey results
• Build upon journey mapped experience of LHW hoteliers to create a Voice of Hotelier program that ensures LHW is consistently listening to and learning from  biggest customer - member hotels
• Serve as the center of excellence for hoteliers in understanding CX trends, drivers, etc.
• Use a hypothesis driven approach to drive qualitative and quantitative research both as an individual contributor and as a project manager to inform cross-functional teams on key strategic opportunities
• Lead custom research from start to finish - design study, manage vendor, develop questionnaire, analyze data, write report/presentation & communicate recommendations to key stakeholders
• Participate in the design, execution, and analysis of marketing, web, and product (A/B/n and Multivariate) experiments with a specific focus on deriving actionable insights from experimental activities
• Develop research proposals,understand business units’ objectives, scope projects, develop appropriate methodologies to meet objectives
• Report monthly KPIs to operations and work to automate reporting where possible
• Generate, collate and interpret information and intelligence
• Act as the departments link to relevant research communities
• Keep up to date with major developments in community wellbeing services
• Provide line management, coaching and direction
• Lead on all research and insight related matters for Community and Wellbeing
• Work with Senior Leadership Team to strategically plan the future direction and delivery of services
• Improve business performance and the experiences of service users and stakeholders using intelligence and research insight

Skills: Voice of Guest Program Management, Feedback Loop Optimization, Voice of Hotelier Program Development, CX Trend Analysis, Qualitative & Quantitative Research, Custom Research Leadership, Experiment Design & Analysis, KPI Reporting & Automation

• Enable Regional Directors to close more deals by preparing meeting materials, understanding client needs and analysing how customers use product.
• Contribute to revenue growth by identifying, researching and contacting potential leads.
• Increase knowledge of potential customers by collecting and analysing data on the publishing industry.
• Contribute to the effective functioning or sales team by assisting VP Sales and Regional Directors with a variety of social media, research, administrative and operational tasks.
• Help clients by answering non-technical support queries and escalating technical issues to tech support team.
• Ensure that new clients use software well by conducting in-depth onboardings and training sessions.
• Contribute to the design of comprehensive consumer and user research plans and implement studies to address those needs.
• Work with the global Gaming and the global Creativity and Productivity business groups to gather consumer insight that drives business strategy and new product innovation ideas.
• Ensure that product and marketing development reflects and addresses real consumer needs.
• Drive awareness and usage of consumer insights throughout the organization, to fuel Logitech’s consumer-centric culture.
• Create strong collaborative relationships with research partners, ensuring high quality of work, value for money and articulation of insight and implication for Logitech business.
• Find new opportunities to leverage data (internal and external to Logitech) to get more complete, faster, more cost effective ways to inform business partners about consumers.
• Conduct research yourself when appropriate: moderate interviews with users and shoppers, analyse large data sets, set up and maintain panels of people who can help keep us grounded in the consumer perspective.
• Coordinate, conduct and monitor recruitment activities to ensure top notch respondents
• Write clear, insightful, actionable reports and documents that can showcase what are learning about consumers.
• Collaborate closely with analysts, designers, product managers, and engineers to ensure insights are understood and implemented.

Skills: Meeting Material Preparation, Lead Generation, Data Analysis, Sales Team Support, Client Onboarding, Consumer Research Design, Cross-Functional Collaboration, Insight Reporting

• Sets, develops and carries forward the mission, strategy, and prioritization of the Customer Insights team to align with and support the Commercial Vision, in consultation with the Sr Manager CRM. 
• Directs the team within the broader Commercial Team and Strategy in order to align efforts and deliver key insights.
• Engages with senior leaders across the business to understand and scope analytics opportunities to support deeper customer insights.
• Identifies drivers of customer experience accurately and measures impact on business results.
• Uncovers customer insights to drive actionable data and provide recommendations.
• Develops reports, visualizations, and presentations to clearly highlight the actionable insights from customer data as a conclusion that can be used to make business decisions.
• Ensures that customer data and actionable insights are aligned with broader Commercial goals and targets.
• Develops advanced, flexible dashboards to share customer insights across teams and departments.
• Structures monthly, quarterly, and annual reporting within the Digital team and across the Commercial Department.
• Partners with the Platform team on the development, deployment and use of analytical and reporting tools
• Design and conduct customer and market research to support Marketing, Product, and Customer Success partners, including but not limited to foundational market research, buyer and persona-based research, go-to-market pricing and packaging research, and messaging/ positioning research
• Conduct primary research independently and in-house (e.g. short surveys, focus groups, 1:1 interviews), and manage third party research vendors for more complex engagements
• Review secondary research sources and pull together insights to keep a finger on the pulse of the market
• Be skilled at translating key business questions into research proposals and plans, and translating proposals into action (e.g. questionnaires, analysis, reporting)

Skills: Customer Insights Strategy, Team Leadership, Senior Leader Engagement, Customer Experience Measurement, Data-Driven Recommendations, Report Development, Dashboard Creation, Market Research Execution

• Lead analytics support for LCL, including the creation of fact-based sell stories based on market, customer POS, and shopper data, regular KPI performance reporting, and identification of joint growth opportunities with the customer
• Assist with planogram reline process by providing key insights to sell-in new innovation and optimize category assortment using category management principles
• Present strong insights and fact-based recommendations in customer meetings
• Collaborate with the Retail Sales and Brand & Trade Marketing teams to create customer- and category-specific presentations and analysis, taking ownership of each project from start to finish
• Work closely with the Retail Sales team to identify strategic opportunities to drive incremental Sofina sales growth with retail customers
• Work with the Sales Planning team to identify store-level distribution opportunities
• Provide coaching and mentoring to junior team members
• Assist with the management of the research budget and invoice process
• Present and share research across the organization, use insights to inform and influence senior executives and impact business decisions
• Proactively identify new research opportunities and listening engagements
• Become a strategic insights partner and trusted advisor to key stakeholders
• Support the development, execution, and launch of Executive Customer Board program

Skills: Analytics Support, KPI Reporting, Category Management, Insight Presentation, Cross-Team Collaboration, Strategic Sales Growth, Junior Team Mentoring, Research Budget Management

• Create and evolve a full customer experience measurement program to drive prioritization among drivers of customer satisfaction
• Provide actionable insights for the Global and Recruitment departments that will help in reaching established goals
• Assess the industry and customer landscape, recommend product and marketing opportunities to win in new places across the customer lifecycle
• Leverage internal and external resources to execute innovative research techniques, including the use of qualitative and quantitative research
• Translate research into actionable insights, packaging research findings, and recommendations for all stakeholders
• Manage ad hoc projects, as well as define and deliver ongoing dashboards, reports, and metrics to provide actionable insights to inform marketing strategy
• Design questionnaires and discussion guides, interpret data, write reports, and communicate actionable recommendations across all levels of the organization
• Maintain the Global and Recruitment departments up to date with Industry changes, case studies, and regulatory impacts through internal and external networks.
• Partner with the data office team to ensure that research and behavioral data are collected and use that data to help guide business decisions

Skills: Customer Experience Measurement, Actionable Insights, Market Opportunity Analysis, Research Technique Execution, Insight Translation, Dashboard & Report Management, Data Interpretation, Industry Trend Monitoring

• Develop a research program that supports the Bank’s overall strategic priorities, modify this program as priorities shift
• Develop research vendor partnerships to support this program, manage vendor relationships effectively and ensure full utilization of purchased research and other outsourced capabilities
• Lead the redesign and implementation of the Bank’s customer experience research framework
• Lead other research and analysis efforts, potentially including: customer loyalty, competitive benchmarking, brand tracking & brand attributes, customer segmentation, and other projects
• Develop strong relationships with internal stakeholders across the Bank to understand business needs and develop approaches for supporting them with research
• Deliver findings in compelling, relevant and timely presentations that enable stakeholders to leverage insights in ways that measurably improve business results
• Build a deep understanding of consumer/customer base & act as a champion for identifying and advocating for teams to build experiences that are anchored on consumers’ needs and preferences
• Work closely with cross-functional teams to define the most important research questions, design methodologies, lead research, facilitate synthesis to get to compelling insights, and finally turn the insights into action
• Build a deep and nuanced understanding of current and potential future customers to identify opportunities and risks for marketing strategy and product innovation and for the overall business
• Conduct comprehensive qualitative and quantitative consumer research around brand positioning, product development and usage, advertising development, pricing research, claims research, consumer segmentation, brand perceptions, lifestyle trends, competitive analysis, and larger industry trends

Skills: Research Program Development, Vendor Relationship Management, Customer Experience Framework, Competitive Benchmarking, Stakeholder Collaboration, Insight Presentation, Customer Advocacy, Cross-Functional Team Leadership

• Marketing research experience in the context of B2B products and services
• Experience utilizing syndicated research to answer specific business questions
• Experience working within or as a client of research agencies and vendors
• Strong business acumen, problem solving ability, and communication skills
• Track record of distilling complex information into compelling presentations and powerful narratives
• Background in the wireless industry and/or B2B technology services
• Background in primary research design and statistical analyses of research results
• Superb project management skills including excellent multi-tasking, prioritization and organization skills
• Advanced Microsoft Excel and Office skills
• Working knowledge of SQL or other database querying languages
• Strong interpersonal, partnership and management skills

Qualifications: BA in Psychology with 4 years of Experience

• Outstanding communication skills, comfortable engaging at all levels
• Experience within an insight function at a head office retail environment
• Strong leadership skills and experience in managing and coaching people
• Ability to drive change through an organisation using compelling insight
• Result driven, with strong attention to detail, execution, follow-up and a focus on quality
• Self-starter, motivated and curious about the sector, the category, and consumer mindsets
• Commercial and business acumen essential and demonstrable
• Experience in the use of BI tools and databases
• Coding languages capability (SQL, R, Python)
• Experience in supporting the development of customer Insight outputs, reporting and dashboards
• Exceptional Microsoft Office skills

Qualifications: BA in Business Analytics with 4 years of Experience

• Experience in customer insights or market research
• Experience with various market research methodologies, both qualitative and quantitative
• Experience in survey writing and design (selection criteria and advanced statistical concepts)
• Experience with survey tools (i.e., Qualtrics, Medallia)
• Self-starter with the ability to prioritize projects that’ll best support current business and marketing direction
• Ability to balance strategic thinking and disciplined research practices with flexibility in a fast-paced retail environment (where priorities may shift)
• Willingness to proactively reach out to business leaders and offer customized support plans to help them fulfill business objectives
• Ability to sort through large amounts of data, validate and improve data sources and develop a consistent, actionable business narrative
• Experience with analytical and CRM database tools
• Strong team player

Qualifications: BA in Marketing with 5 years of Experience

• Ability to own project execution and timelines to completion
• Experience in SaaS customer success business and operations environment
• Three years of experience in SaaS, building behavior based, data-driven initiatives
• Strategic thinker who can design and execute on a vision
• Expertise with Salesforce and Gainsight platforms
• Demonstrated ability to drive data driven, digital engagement strategies
• Experience with sophisticated analysis and post sales outreach planning
• Knowledge of SaaS data integration market
• Ability to adapt quickly, work cross-functionally and manage multiple requests
• Strong communication and presentation skills

Qualifications: BA in Data Science with 4 years of Experience

• Experience as a data analyst
• Experience in using SQL Databases (DDL and DML)
• Experience working with BI tools (e.g. tableau)
• Experience at a SaaS company or retail organization
• Experience in using Python for data analysis (i.e. pandas, NumPy, SKLearn, ect.)
• Experience with distributed computing technologies (i.e. Spark, Hadoop/Hive, etc.)
• Self-starter, able to work successfully within a team and independently
• Can move among tasks effortlessly, and enjoy a fast-paced environment
• Advanced skills in MS PowerPoint, Excel and Word.
• Strong analytics, technical and presentation skills with demonstrated ability to synthesize raw data and develop actionable insights.

Qualifications: BA in Economics with 2 years of Experience

• Experience in brand/customer research and analytical within a FMCG or E-commerce company or agency
• Possess good SPSS, Excel and Power Point skills
• Eager to learn more and strengthen research experience
• Have expert knowledge about marketing and related subjects (advertising, market research, consumer behavior, marketing analytics)
• Have strong aptitude for quantitative/qualitative analysis
• Have excellent written and verbal communication skills
• Experience in customer marketing and analytics
• Highly collaborative and able to quickly establish credibility within the team to impact decisions through both formal and informal influence
• DTC brand experience
• Comfortable using self-service quantitative tools, moderating qualitative research, working with large databases, and conducting analytics to garner learning from raw data

Qualifications: BA in Statistics with 9 years of Experience

• Experience in analytics, customer insights, voice of the customer, or related area
• Proven ability to identify, analyze, and solve ambiguous strategic problems
• Strong working knowledge of SQL and data-mining techniques
• Experience with customer segmentation, targeting and measurement using big data
• Strong oral and written communications skills in English
• Excellent prioritization skills and workflow management
• Superior analytical and quantitative skills
• Experience using data and metrics to test theories, confirm assumptions, and measure success
• Strong knowledge of research and business practices, marketing principles and manufacturing processes.
• Strong knowledge of predictive analytics, demand modeling, and statistical analysis with big data, (DOMO).

Qualifications: BA in Sociology with 8 years of Experience

• Strong Market Research background, with agency experience and three years client side
• Proven experience in scoping, sourcing, implementing, and continuously improving Voice of Customer platforms across multiple industries;
• Proven experience leveraging advanced statistical techniques, including, but not limited to, regression analysis, factor analysis, and Kano analysis, to provide actionable insights to stakeholders;
• Proven ability to manage multi-million dollar incentive programs that have significant financial consequences for both VGA and the Dealer Network in a risk-adverse manner
• Proven experience applying both quantitative and qualitative research solutions to solve complex business problems
• Sound knowledge of the Automotive industry and key challenges in delivering a premium customer experience
• Proven experience across a variety of international markets, with an understanding of inherent cultural differences as they apply to Market Research techniques
• Sound budget management experience
• Ability to present confidently to all levels of management and external stakeholders

Qualifications: BA in Psychology with 6 years of Experience

• Experience in a CPG environment, with a focus on category management and/or a Category Advisor role.
• Experience with Customer POS (Retail Link, IRI, Dunnhumby) and Nielsen MarketTrack syndicated databases
• Experience with space planning software and developing planograms with JDA Space Management software experience
• Advanced Microsoft Office skills
• Ability to communicate with data and information in a clear and concise fashion
• Proactive project management and organizational skills
• Strong business acumen, self-motivated and ability to prioritize and meet multiple deadlines
• Positive, curious, creative and innovative thinker with the ability to energize and influence
• Collaborative with the ability to forge strong internal and external relationships

Qualifications: BA in Business Analytics with 4 years of Experience

• Previous experience with data analytics and visualization in a business environment.
• Previous experience in the analysis of digital properties (website, mobile, etc).
• Knowledge of analytics and visualization tools such as R, SAS, SQL, Python, PowerBI, Tableau.
• Knowledge of data environments and architecture.
• Previous experience in customer segmentation, value. 
• Deep understanding of current market conditions including competition landscape.
• Ability to conduct rigorous A/B tests and comfort with other test and learn scenarios.
• Possess strong stakeholder management, communication and team management skills.
• Advanced IT skills with proficiency in MS Office and CRMs

Qualifications: BA in Marketing with 5 years of Experience