CONTRACT SERVICES MANAGER RESUME EXAMPLE

Published: August 19, 2024 - The Contract Services Manager is responsible for managing sales of extra services and preventative maintenance, ensuring customer satisfaction, and strengthening relationships with direct customers, agents, and distributors worldwide. This role involves coordinating and negotiating operations while collaborating with in-house departments to assess scope, technical and commercial feasibility, and quality. The manager also proposes additional services by maintaining close customer relationships and supporting agents and distributors in achieving commercial goals.

Tips for Contract Services Manager Skills and Responsibilities on a Resume

1. Contract Services Manager, Prime Solutions Group, Huntsville, AL

Job Summary: 

  • Scope, draft and procure head contractor and consultant services contracts for large-scale transport infrastructure construction projects from the end user client side.
  • Manage the full life cycle of a contract
  • Managing relationships with vendors
  • Collaborate with the contracts team and wider business
  • Understanding a variety of forms of contracts and contract law knowledge
  • Budgeting and tracking of costs
  • Manage agreements, work with senior team members in negotiations, and provide strategic input into the development, and implementation of contracts
  • Identify cost reduction and provide post-award contractual advice
  • Take responsibility for managing risk
  • Drive for high levels of customer satisfaction by ensuring the timely and correct execution of service obligations following the service contracts.


Skills on Resume: 

  • Contract Management (Hard Skills)
  • Vendor Relationship Management (Soft Skills)
  • Contract Drafting (Hard Skills)
  • Contract Negotiation (Soft Skills)
  • Budgeting and Cost Tracking (Hard Skills)
  • Risk Management (Hard Skills)
  • Strategic Contract Development (Soft Skills)
  • Customer Satisfaction Management (Soft Skills)

2. Contract Services Manager, Keystone Contracting Inc., Richmond, VA

Job Summary: 

  • Establish, manage, and perform periodic and emergency maintenance programs for a wide range of technically complex products.
  • Participate in the selection of manpower for the department, evaluate their efficiency, and suggest proper training and professional development.
  • Management of the support workforce to uphold AES’s service contracts, ensuring that work schedules and personnel are in place to meet the maintenance schedules for the equipment fleet.
  • Setting up goals for own team and ensuring they are met
  • Maintain all costs associated with repair and maintenance for use in planning subsequent maintenance as well as bill the customer for that service.
  • Regular reporting to AES Management and Customer on cost of operation against budget.
  • Prepare the department’s annual budget and ensure realization.
  • Manage the contracts in the portfolio, (re)negotiate terms and conditions, apply yearly pricing contract escalations, and ensure contract renewals (retention).
  • Provide clear and frequent customer communication during the process of service execution via telephone, e-mail, or face-to-face.
  • Support evaluation and selection activities of third-party service providers.


Skills on Resume: 

  • Maintenance Program Management (Hard Skills)
  • Workforce Management (Soft Skills)
  • Team Goal Setting (Soft Skills)
  • Cost Management and Billing (Hard Skills)
  • Budget Preparation (Hard Skills)
  • Contract Management and Negotiation (Hard Skills)
  • Customer Communication (Soft Skills)
  • Third-Party Service Provider Evaluation (Hard Skills)

3. Contract Services Manager, Ascend Consulting LLC, Boulder, CO

Job Summary: 

  • Responsible for the sales of extra services and (preventative) maintenance to current direct customers, agents and distributors.
  • Improve customer satisfaction.
  • Maintain and strengthen bonds with current customers.
  • Be in contact with direct customers, agents and distributors all over the world.
  • Sell both directly to the company’s customers and in partnerships with Service Partners, agents/distributors.
  • Communicate with the customers to coordinate, sell and negotiate operations.
  • Communicate with the relevant (in-house) departments to discuss the estimated scope, technical and commercial feasibility, quality and progress.
  • Support agents’ and distributors’ commercial feasibility, quality and progress.
  • Discuss the progress and quality of the work with the Customer Support Manager Contracts, Overhauls and Spare Parts
  • Propose additional services by maintaining intimate customer relationships.


Skills on Resume: 

  • Sales and Negotiation (Soft Skills)
  • Customer Relationship Management (Soft Skills)
  • Global Communication (Soft Skills)
  • Partnership Sales (Soft Skills)
  • Technical and Commercial Feasibility Assessment (Hard Skills)
  • Internal Collaboration (Soft Skills)
  • Quality and Progress Reporting (Hard Skills)
  • Additional Services Proposal (Soft Skills)

4. Contract Services Manager, Horizon Management Group, Austin, TX

Job Summary: 

  • Acts as the initial point of contact for all requests for contracts involving the Medical Center (excluding payor contracts and contracts for the Office of Sponsored Programs), including new arrangements, amendments and renewals
  • Works in close collaboration with the Director of Contracting in carrying out contract management functions
  • Monitors the contract submission database for urgent requests
  • Ensures that all Contract Review Request Forms are complete
  • Analyze the request to determine the appropriate Legal Services Department staff to receive the contract assignment and communicate this information to the requestor
  • Works with Legal Services Department staff to track the status and ensure timely execution of documents.
  • Works independently, and with a high degree of accuracy, to review, draft, negotiate and execute contracts of varying complexity, ensuring terms are consistent with Medical Center policies and Legal Services accepted standards and practices.
  • Works collaboratively with all levels within the organization to advise on contractual negotiations, recommendations and processes.
  • Reviews and understands organizational business needs and requirements, and ensures that they are appropriately addressed in the business and legal terms in all contracts negotiated to provide appropriate protection of the Medical Center.
  • Collaborates with the Director of Contracting, attorneys in the Legal Services Department, Corporate Compliance Office and Privacy Office on specialized contract reviews.
  • Maintains in-depth knowledge of the functionality of the contract repository system, and creates and generates reports on a routine and as-needed basis for organizational and external regulatory requirements


Skills on Resume: 

  • Contract Management (Hard Skills)
  • Contract Review and Drafting (Hard Skills)
  • Legal Compliance (Hard Skills)
  • Collaboration with Legal and Compliance Teams (Soft Skills)
  • Database Monitoring and Management (Hard Skills)
  • Contract Negotiation (Soft Skills)
  • Attention to Detail and Accuracy (Soft Skills)
  • Report Generation and Analysis (Hard Skills)