Job Summary: 

• Generate new leads and referrals resulting from field activity
• Present and sell the Company’s products and services to current and potential clients
• Prepare an action plan for managing multiple accounts and prospects
• Identify sales prospects and follow up on prospects and assigned contracts
• Prepare presentations, proposals, and sales quotes
• Develop and grow product knowledge
• Establish and grow new client relationships
• Set goals for expanding customer base and increasing market share
• Identify and resolve client concerns and issues
• Prepare reports on sales performance and pipeline management
• Coordinate with the Sales Manager to accomplish mutually set goals
• Participate in marketing events such as trade shows, customer conferences, etc.

Skills on Resume: 

• Lead Generation (Soft Skills)
• Client Presentation (Soft Skills)
• Account Management (Hard Skills)
• Prospect Identification (Soft Skills)
• Sales Proposal Preparation (Hard Skills)
• Product Knowledge Development (Hard Skills)
• Relationship Building (Soft Skills)
• Pipeline Management (Hard Skills)

Job Summary: 

• Answer inbound telephone calls, chats and emails in a courteous, timely, and professional manner following established guidelines and policies
• Make outbound calls based on business needs
• Document customer interactions using a provided Customer Relationship Management (CRM) system
• Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
• Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
• Use frequently asked questions (FAQs) and help look up and provide information to inquiries
• Utilize departmental knowledge bases and training material to answer customer inquiries
• Maintain up-to-date knowledge of policies and procedures as applicable
• Adhere to the published schedule according to attendance guidelines
• Regular, predictable and on-time attendance required - call center operations.
• Follow scripted dialogues if provided to ensure quality and maintain high accuracy rates.

Skills on Resume: 

• Inbound Communication (Soft Skills)
• Outbound Communication (Soft Skills)
• CRM Documentation (Hard Skills)
• Quality Assurance (Hard Skills)
• Escalation Handling (Soft Skills)
• Knowledge Base Utilization (Hard Skills)
• Policy Adherence (Soft Skills)
• Scripted Dialogue Execution (Soft Skills)

Job Summary: 

• Support Specialty Plastics' execution of the non-disclosure agreements process meeting defined turnaround times
• Participate in multiple aspects of the contract lifecycle process
• Development and fulfillment of contract requirements
• Reviews of contractual requests for accuracy/completeness
• Drafting and formatting of various contracts and amendments
• Creation, submittal, and routing of requests via the Eastman Contract Lifecycle Management (CLM) system
• Evaluation of contract compliance, contractual rights and obligations
• Organize, maintain, and report on contracts and related processes utilizing the Eastman CLM system and other reporting tools
• Manage contract templates and recommend contract template management best practices
• Train internal users on how to request legal contracts and support utilizing the Eastman CLM system
• Perform reviews of the Eastman CLM data, processes, and systems to ensure compliance, data integrity and accuracy
• Undertake basic legal work and special projects to support the Eastman Legal Operations department.

Skills on Resume: 

• NDA Process Support (Hard Skills)
• Contract Lifecycle Management (Hard Skills)
• Contract Drafting (Hard Skills)
• Compliance Evaluation (Hard Skills)
• CLM System Utilization (Hard Skills)
• Template Management (Soft Skills)
• User Training (Soft Skills)
• Data Integrity Review (Hard Skills)

Job Summary: 

• Reporting to the Supply Chain Manager
• Responsible for the operation execution of activities and efficient functioning (delivery process) of Customer Service for APAC markets under the business unit of Inter-company organization.
• Monitor, lead, and facilitate interactions and decisions across functions and partners to optimize the e2e delivery, return, and incident process giving the best experience to the customer
• Orchestrate the daily operation, delivering the right product in the right quantity and the right condition to the right place at the right time for the right customer at the right documentation.
• Be familiar with compliance guidelines and practices following the established IO quality and SOP guidelines.
• Ensure implementation of sound contract management and risk assessment policies
• Draft and negotiate difficult and complex contractual provisions
• Train the business on terms and conditions, corporate policies, regulatory/compliance requirements, and risk mitigation
• Develop and revise all standard contract documentation
• Advise and assist the business in opportunity assessment and risk mitigation
• Understand financial concepts (e.g., cash flow, ROI, etc.) and the impact of contract terms on such concepts and proposed projects

Skills on Resume: 

• Customer Service Operations (Soft Skills)
• E2E Delivery Management (Hard Skills)
• Cross-functional Coordination (Soft Skills)
• Compliance Adherence (Hard Skills)
• Contract Management (Hard Skills)
• Negotiation (Soft Skills)
• Risk Mitigation (Soft Skills)
• Financial Concept Understanding (Hard Skills)

Job Summary: 

• Customer Satisfaction orientation (internal, external)
• Collaboration with Sales to allow accurate and on time contracts creation and renewal/extension
• Contract creation, maintenance, and renewal, including obtaining approvals, creation of contractual documents, signature process, systems entry in SAP and internal communication
• Full ownership of assigned contracts to align with important deadlines, including all compliance and approval requirements
• Ownership for commercial content of agreements, including customer contact and negotiation where appropriate and drafting non-standard contract wording
• Accurate and timely maintenance of Contracts Lifecycle Management Tool
• Take responsibility for report creation in different tools
• Review of non-standard terms and conditions for purchase orders
• First-level consultant for contracts and Terms and Conditions questions to various internal organizations
• Collaboration with the Legal Team for more complex negotiations
• Support for different projects within the Contracts Organization including data migration and system cleanup.
• Review and evaluation of Non-disclosure Agreements.

Skills on Resume: 

• Customer Satisfaction Orientation (Soft Skills)
• Sales Collaboration (Soft Skills)
• Contract Management (Hard Skills)
• Compliance Ownership (Hard Skills)
• Negotiation (Soft Skills)
• Contracts Lifecycle Management (Hard Skills)
• Report Creation (Hard Skills)
• NDA Evaluation (Hard Skills)