Job Summary:

• Drive and sustain Continuous Improvement programs throughout all Individual Markets Operations
• Create and lead training and educational sessions within the department to ensure operations staff are knowledgeable in and have the ability to follow Continuous Improvement programs
• Foster and encourage an organizational focus on process management, including related metrics, management-by-fact and best practice business discipline.
• Research and analyze data to provide insights into team performance. 
• Perform root cause analysis to determine and explain variances in performance.
• Analyze and optimize business processes to improve workflow, reduce bottlenecks, and deploy capacity when available.
• Produce Process Maps, Value Stream Maps, and Journey Maps.
• Present findings and recommended process changes to various levels of leadership.
• Assist with the yearly Ops budgeting process. 
• Perform CBAs and quantify savings from initiatives.

Skills on Resume:

• Continuous Improvement (Hard Skills)
• Process Optimization (Hard Skills)
• Data Analysis (Hard Skills)
• Training Facilitation (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Process Mapping (Hard Skills)
• Strategic Budgeting (Hard Skills)
• Operational Efficiency (Hard Skills)

Job Summary:

• Lead improvement projects to realization and financial validation through application of Lean and Six Sigma methodologies.
• Projects focus on Lean implementation and improvement by leveraging new technologies and Digital / Industry 4.0 innovations to achieve functional and system improvement, organization development, cost reduction, work process optimization, productivity and quality improvement, and employee and customer experience.
• Apply lean tools including value stream mapping, DILO, visual management, kaizen, brainstorming to identify wastes and organize Kaizen improvement teams / activities.
• Identify gaps in business analysis, in particular with regards to operational data, partner with the relevant experts to proposing solutions. 
• Draft charters for improvement projects with clearly defined benefits, scope, resource requirements and project plan with milestones and timeline.
• Integrates issue solutions into an overall process vision for an optimal system.
• Provides subject matter expert (SME) guidance in support of best practices, digital transformation and Lean/Six Sigma project activities in pursuit of continuous improvement.
• Create and sell value proposition for standardization and improvement.
• Support the building of an efficient business and manufacturing work flow and systems.
• Consulting skills Hypothesis development, Data Collection and Analysis, Designing Models and Analytical Tools, interpreting results, Facilitation Training, Synthesis Message development and communication, Establishing & Managing relationships, Coaching.

Skills on Resume:

• Lean Six Sigma (Hard Skills)
• Digital Innovation (Hard Skills)
• Kaizen Facilitation (Soft Skills)
• Gap Analysis (Hard Skills)
• Project Management (Hard Skills)
• Process Integration (Hard Skills)
• SME Guidance (Soft Skills)
• Consulting Expertise (Soft Skills)

Job Summary:

• Work with department leads to identify and assess opportunities for improvements
• Lead strategic, enterprise-wide process improvement initiatives, utilizing business process management, lean, and Six Sigma mythologies
• Manage grassroots program, Hach my store videos, SOP library management, labor standards management & lead store captainship initiative
• Develop lean and Six Sigma curriculums for classrooms & workshops
• Work with Finance and other members of the organization in assessing, tracking, and reporting the financial benefit of qualify and process improvement initiative
• Develop and implement metrics and controls to ensure continuous improvement for the company
• Develop capability, buy-in and support for lean continuous improvement culture in the organization.
• Promote discipline using data for decisions and application of Lean/Six Sigma methodologies to implement change throughout the organization.
• Mentor and coach improvement teams, Kaizen teams and Green Belts/other CI Resources.

Skills on Resume:

• Process Improvement (Hard Skills)
• Lean Six Sigma (Hard Skills)
• Strategic Leadership (Soft Skills)
• Curriculum Development (Hard Skills)
• Financial Assessment (Hard Skills)
• Metric Implementation (Hard Skills)
• CI Culture Building (Soft Skills)
• Team Mentoring (Soft Skills)

Job Summary:

• Understanding and being able to articulate the UK Strategy and how this impacts different business areas
• Know about Zurich’s existing supplier relationships and how they support the different business areas
• Effectively managing multiple stakeholders of varying seniority whilst delivering key initiatives
• Strong communication skills and the ability to build a clear story to support change throughout the change cycle
• Identifying opportunities with business SMEs and able to target where process improvement, automation and other UK Operations tools can be leveraged & implemented as solutions
• Managing multiple projects at any one time across different business units
• Research primary data sources, select relevant information, analyse key themes and trends and make recommendations
• Assess and evaluate customer’s needs (using data such as tNPS etc), apply lean business change techniques and expertise to recommend a solution, creating positive relationships to understand their needs
• Ensure that the correct data is captured and measured to maintain a sustainable impact tracking mechanism on key project metrics
• Be able to quickly adapt to different business areas and support improvements with limited knowledge of the area
• Promoting the sustainable change agenda by upskilling the business to create a culture of making change happen

Skills on Resume:

• Strategy Articulation (Hard Skills)
• Supplier Management (Soft Skills)
• Stakeholder Management (Soft Skills)
• Change Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Business Adaptability (Soft Skills)

Job Summary:

• Conduct end to end process evaluations, overlaid with customer feedback, performance standards, and costs to identify improvement opportunities and optimize business processes
• Collaborating with the business to fully understand and scope these opportunities
• Partner with associates to identify and assess opportunities for improvements.
• Participate in department-wide continuous improvement efforts utilizing a mastery of a wide variety of process improvement tools and methodologies
• Ensuring process and procedures are well documented, function efficiently, and align with corporate standards and strategy
• Helping to ensure integrity in the use of these methodologies and tools as they are applied by teams and leaders
• Coach and mentor associates providing guidance on projects and initiatives resulting in a positive experience to foster long term relationships and generate positive business results.
• Participate in the identification and incorporation of industry best practices, benchmarks, and voice of the customer/stakeholder data in support of the process improvement strategy execution
• Maintain working industry knowledge of key industry topics, major competing Broker/Dealers, outside platforms, internal programs, and product lines available through the company particularly as it relates to managing efficiencies in financial services industry
• Develop, implement and lead internal continuous improvement programs including facilitating training primarily via classroom presentations to groups of company associates

Skills on Resume:

• Process Evaluation (Hard Skills)
• Opportunity Scoping (Soft Skills)
• Improvement Collaboration (Soft Skills)
• Continuous Improvement (Hard Skills)
• Documentation Management (Hard Skills)
• Methodology Integrity (Soft Skills)
• Coaching & Mentoring (Soft Skills)
• Industry Knowledge (Hard Skills)

Job Summary:

• Provide support in driving innovation and implementing solutions for the problems identified.
• First point of contact for solution support, troubleshooting and implementing change request for local accounting teams
• Designs solutions which are efficient, maintainable and easy to understand
• Problem solving ability that arise from processes and supports existing non-complex processes implementing change requirements in a timely manner
• Uses continuous improvement techniques alongside technology to identify trends and new opportunities to further explore and develop solutions
• Provide support to innovation committee in driving initiatives on innovation, automation across FBS
• Generate dashboards for Business Services Management team.
• Maintain global innovation tracker and provide inputs on divisional innovation.
• Continually seek ways to achieve improve user enhance both internal and external customer service by effective solutions in a timely manner.
• Benchmark processes and come up with standardization and improvement suggestions

Skills on Resume:

• Innovation Support (Hard Skills)
• Solution Implementation (Hard Skills)
• Troubleshooting (Soft Skills)
• Problem Solving (Soft Skills)
• Continuous Improvement (Hard Skills)
• Dashboard Generation (Hard Skills)
• Innovation Tracking (Hard Skills)
• Process Standardization (Hard Skills)

Job Summary:

• Grow customer base within the industry and expand presence into other industries.
• Manage all aspects of Business Development from lead generation through proposal and client satisfaction, utilizing a defined sales process.
• Work with the service delivery team to ensure alignment with project goals and client satisfaction.
• Present monthly status of sales opportunities.
• Participated in monthly reviews of emerging and current client projects.
• Qualify potential clients and manage prospects through the sales funnel.
• Grow the company’s social media presence on a variety of platforms (including LinkedIn), by creating content consistent with capabilities and approach.
• Interact with and visit prospective / current clients.
• Develop and execute a strategic plan to achieve / exceed annual sales targets.
• Build and maintain strong, long‐lasting customer relationships.
• Partner with customers to understand their business needs and objectives.
• Effectively communicate the company’s value proposition through social media, conversations, proposals and presentations.

Skills on Resume:

• Customer Acquisition (Hard Skills)
• Business Development (Hard Skills)
• Sales Process Management (Hard Skills)
• Client Alignment (Soft Skills)
• Opportunity Reporting (Hard Skills)
• Social Media Growth (Hard Skills)
• Client Engagement (Soft Skills)
• Strategic Planning (Hard Skills)

Job Summary:

• Manages multiple projects, relationships, and workstreams, concurrently.
• Support problem identification and prioritization of solutions conducts descriptive statistical analysis and helps interpret both descriptive and inferential analysis results.
• Develops training material and trains employees to learn and apply continuous improvement and innovation techniques. 
• Researches and applies industry best practices.
• Coaches employees to apply continuous improvement and innovation techniques during the implementation of local and cross-functional solutions testing and implementation projects.
• Helps the organization to identify and resolve issues and modifications to business processes as needed and assists in leading and performing analysis for short and long-term strategic and cross-functional challenges
• Researches and partners with external consultants to enhance support for the agency and assists with Requests for Proposals (RFPs) and small-medium scopes of work.
• Formal training in Lean, Kaizen, Six Sigma, or equivalent continuous improvement techniques required, Six Sigma certification.

Skills on Resume:

• Project Management (Hard Skills)
• Statistical Analysis (Hard Skills)
• Training Development (Soft Skills)
• Best Practices Research (Hard Skills)
• Employee Coaching (Soft Skills)
• Process Improvement (Hard Skills)
• Consultant Collaboration (Soft Skills)
• Lean Six Sigma (Hard Skills)

Job Summary:

• Proactively engage with other CPICs across DFS and SOS to ensure consistent application of BPM.
• Engage operations teams in the Enhanced Control Framework (ECF) and compliance with appropriate COBiT standards
• Coach for the front line managers and operations teams to help drive business initiatives and translate business goals into actionable activities
• Communicate initiatives to business owners (executives) and operations teams, ability to adapt conversations to the respective audience
• Engage key stakeholders in all project assessments/project impact discussions
• Engage Associate Readiness and/or Communications partners to ensure the team is aware of upcoming changes and has the training needed to perform their jobs
• Develop/Maintain standardized process and procedure documentation to support all BPM and ECF efforts
• Provide guidance to testing teams on test protocols, support User Acceptance and Production Certification signoff to help ensure flawless implementations.
• Support the design and improvement of processes and systems using Six Sigma methodologies

Skills on Resume:

• BPM Application (Hard Skills)
• ECF Compliance (Hard Skills)
• Coaching Skills (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Adaptable Communication (Soft Skills)
• Process Documentation (Hard Skills)
• Testing Support (Hard Skills)
• Six Sigma (Hard Skills)

Job Summary:

• Work alongside a matrix of different teams - Compliance, Product, Development, Implementation, Finance, Accounting, Sales, and Marketing etc. to ensure overall workflow, process, and goals meet business and client requirements.
• Support initiatives to continuously improve the overall client experience. 
• Collaborate with the wider organization on Client Experience strategies to achieve quarterly goals on metrics like NPS, CSAT, Self-Service, Client retention etc.
• Create and maintain process flow charts for various tasks performed by Client Experience associates on a regular basis.
• Work as a Security Champion for WorkMarket to ensure Security and fraud incidents are reported, analyzed, and remediated in a timely manner as per internal guidelines.
• Collaborate with Compliance team on Privacy and tax initiatives to ensure overall compliance for WorkMarket.
• Work closely with Product Management and Development to drive requirements and enhancements to WorkMarket product, to enhance overall client experience and efficiencies.
• Builds support and enthusiasm for change
• Establish and maintain collaborative partnerships across the organization

Skills on Resume:

• Cross-Team Collaboration (Soft Skills)
• Client Experience Improvement (Soft Skills)
• Metrics Achievement (Hard Skills)
• Process Documentation (Hard Skills)
• Security Champion (Hard Skills)
• Compliance Collaboration (Hard Skills)
• Product Enhancement (Hard Skills)
• Change Management (Soft Skills)