CONSULTING SERVICES MANAGER RESUME EXAMPLE

Published: August 13, 2024 - The Consulting Services Manager ensures successful contracting, delivery, onboarding, initialization, and billing of services contracts, fostering repeat business through high-quality deliverables. Interfaces with client leads to become a trusted advisor, while also identifying commercial opportunities to collaborate with sales teams. Manages project plans and resources effectively, ensuring top-quality customer engagements and maintaining high CSAT/NPS scores across the region.

Tips for Consulting Services Manager Skills and Responsibilities on a Resume

1. Consulting Services Manager, Pine Solutions, Austin, TX

Job Summary: 

  • Deep involvement in conducting fraud and other forensic investigations as well as providing litigation support in commercial disputes
  • Leading client engagements, including serving as the primary point of contact with clients, overseeing staff members, and developing and monitoring budgets
  • Provide clear and concise details of progress and findings
  • Leveraging forensic accounting knowledge and subject matter expertise to execute on client issues and challenges, including analyzing financial data, conducting interviews of individuals and persons of interest, reviewing email and other electronic records, quantifying losses and drafting deliverables
  • Preparing high quality investigative reports for partner review and subsequent delivery to clients detailing procedures undertaken, results, limitations and recommended actions
  • Identifying and assisting with business development efforts to grow the practice, including speaking engagements, composing thought leadership articles, and sourcing new opportunities by leveraging relationships and contacts as well as developing new service offerings
  • Performing client pre-acceptance procedures including conflict checks, client investigation checks and drafting engagement letters
  • Assisting with the management of the Forensic team, as well as assisting with the development of team members
  • Working internally with other practice areas to identify and explore opportunities for forensic services
  • Preparing working paper files with documentation of procedures performed and evidence obtained


Skills on Resume:

  • Forensic Accounting (Hard Skills)
  • Financial Analysis (Hard Skills)
  • Investigative Reporting (Hard Skills)
  • Business Development (Hard Skills)
  • Conflict Resolution (Soft Skills)
  • Leadership (Soft Skills)
  • Communication (Soft Skills)
  • Team Development (Soft Skills)

2. Consulting Services Manager, Vertex Consulting, Raleigh, NC

Job Summary: 

  • Identify and recruit top Services talent for pre-sales, engineering, project management and operational teams, based on the identified needs of individual customers
  • Contribute to the development and enhancement of processes across multiple departments, including Professional Services, Project Management and Finance
  • Ensure successful contracting, delivery, onboarding, initialization and billing of Services contracts
  • Deliver high quality deliverables to clients that promotes repeat business
  • Anticipate, mitigate and communicate project risks
  • Interface with client leads and become a trusted advisor to the client
  • Define, lead, or conduct a range of quantitative and qualitative analyses to support project analysis and recommendations
  • Identify commercial opportunities and work with sales colleagues to win business
  • Coach and lead junior colleagues on advisory projects
  • Thrives in an entrepreneurial, flexible, results-oriented, performance based environment
  • Resource management: attract and retain internal talent pool by fostering career development
  • Owns Consultant's learning plan and ensures availability of appropriate skills on time to deliver top-quality customer engagements.
  • Develop and manage project plans, schedules, success criteria, and milestones.
  • Responsible for the quality of PS delivery in his region and maintain overall CSAT/NPS scores of the projects delivered.


Skills on Resume:

  • Talent Recruitment (Hard Skills)
  • Process Improvement (Hard Skills)
  • Contract Management (Hard Skills)
  • Risk Management (Hard Skills)
  • Analytical Skills (Hard Skills)
  • Client Relationship Management (Soft Skills)
  • Leadership (Soft Skills)
  • Communication (Soft Skills)

3. Consulting Services Manager, Spectrum Strategy, Denver, CO

Job Summary: 

  • Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities
  • Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities
  • Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process 
  • Ensure expectations are clearly understood and defined appropriately in terms of NAVITRANS's ability to meet client expectations
  • Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration
  • Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings
  • Assign, outsource, or deploy resources to execute projects on time and on budget.
  • Work closely and foster relationships with key clients and the Sales and SE organizational leaders
  • Regularly interface, and collaborate with the other Customer Success units (Resident, TAM, and Education)
  • Meet and exceed the assigned revenue targets, ensure linearity and drive effective consultant utilization.
  • Lead, Motivate, Retain and Recruit the top Consulting talent in the assigned region
  • Ensure that projects and deliverables are completed on time and on budget
  • Identify and proactively manage risks, resolve issues and escalate where appropriate to drive successful customer and business outcomes.
  • Mentor and develop the team where gaps exist and provide a career progression path for team.


Skills on Resume:

  • Strategy Development (Hard Skills)
  • Revenue Management (Hard Skills)
  • Account Management (Hard Skills)
  • Project Management (Hard Skills)
  • Risk Management (Hard Skills)
  • Leadership (Soft Skills)
  • Relationship Building (Soft Skills)
  • Team Development (Soft Skills)