Job Summary: 

• Providing support to businesses on Identity and Access Management related issues during projects and changes e.g., divestments, acquisitions, and other organisational changes
• Executing and supporting Access Review campaigns across the IGA connected applications
• Ensuring follow-up, timely completion, and reporting to CIS
• Logging into the client-server, check server logs for any problem, identifying the source of the problem, escalate to Helpdesk and ensure the client receives feedback.
• General and technical troubleshooting.
• Manage a portfolio of schools/clients within a region.
• Providing training on a one on one and groups basis.
• Routinely provides updates on project status and completion of deliverables
• Work flexibly with colleagues and senior executive stakeholders

Skills on Resume:

• Identity and Access Management (Hard Skills)
• Access Review Execution (Hard Skills)
• Server Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Client Management (Soft Skills)
• Training Delivery (Soft Skills)
• Communication (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Provide project management support for a varied portfolio of IT projects, identified as part of Center for Biologics Evaluation and Research Modernization efforts. 
• Involvement in all planning activities, risks and issues management, change control, document and configuration management
• Monitoring and coordinating tasks, negotiating and conflict management, and supporting Division Directors for CBER Business Operations and Bioinformatics Support Staff in delivering the portfolio of work.
• Organize and coordinate meeting bookings 
• Assist in the monitoring and maintenance of all office based administrative systems within required deadlines
• Maintain CBER data and lists (distribution lists, contact details, equipment, skills matrix, resource requirements)
• Assist in producing process documents and templates
• Assist in documenting business requirements and developing project management schedules
• Carry out any other duties as deemed reasonable by the Project Manager
• Removes barriers, identify challenges, and recommends resolution

Skills on Resume: 

• Project Management (Hard Skills)
• Risk Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Administrative Systems Management (Hard Skills)
• Data Management (Hard Skills)
• Meeting Coordination (Soft Skills)
• Business Documentation (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Serve as the point of contact for customers seeking technical assistance
• Process and release management, willing to provide phone and remote support
• Direct unresolved issues to the next level of support
• Documentation management Record events and problems and resolution in ticketing system
• Maintenance and support of existing applications and infrastructure
• Perform physical inventory, hardware repair, equipment delivery, testing and deployment
• Participate in after hours and 24/7 emergency support rotation queue
• Building and maintaining a professional relationship with clients through scheduled visits.
• Reconciliation of student numbers, acquiring data from schools, report to schools, daily, monthly and term reports.
• Maintaining CRM system and escalating issues
• Identifying unseen users and possible hurdles that could influence usage of the app.

Skills on Resume:

• Technical Support (Hard Skills)
• Release Management (Hard Skills)
• Documentation Management (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Client Relationship Management (Soft Skills)
• Problem Solving (Soft Skills)
• Data Analysis (Hard Skills)
• Crisis Management (Soft Skills)

Job Summary: 

• Analyze the problem, ask the customer the appropriate questions in order to qualify the ticket and assign it to the right colleague.
• Follow up on the progress of the tickets, monitor the planning and inform the customer about the status on a regular basis.
• Inform the customers about general matters.
• Follow up the KPI’s and discuss priorities with the team
• Ensure and discuss correct issue qualification and time registration, making sure billing is flawless
• Develop new and improve existing procedures within the Support department
• Support the account managers with the follow up of issues and SLA’s
• Validate solutions before are delivered to the customer

Skills on Resume: 

• Problem Analysis (Hard Skills)
• Customer Communication (Soft Skills)
• Ticket Management (Hard Skills)
• KPI Monitoring (Hard Skills)
• Time Management (Soft Skills)
• Procedure Development (Hard Skills)
• SLA Management (Hard Skills)
• Solution Validation (Hard Skills)

Job Summary: 

• Lead business-wide network of plant operations support team members (75+ employees) supporting plant leadership in employee-based data management, plant-based employee program/policy administration, special projects, etc.
• Help establish standards and procedures to handle employee questions and transactions and administer human resource programs.
• Under minimal guidance, coordinate services with the human resource information systems, program managers and technology specialists.
• Support management of the organization's human resources.
• Collaborate to form a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.
• Contribute to analyzing statistical data and reports to identify and determine causes of personnel problems, contributing to developing recommendations to improve organization's personnel policies and practices.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Providing training to end-users in utilization of the IAM solutions
• Supporting end-users in understanding the IAM processes, request, and approval workflows
• Participating in the Agile ceremonies while engaging in PI planning, backlog management, and the creation of features, user stories, and tasks against agreed priorities and objectives.

Skills on Resume: 

• Data Management (Hard Skills)
• Human Resource Management (Hard Skills)
• Statistical Analysis (Hard Skills)
• Agile Methodology (Hard Skills)
• Leadership (Soft Skills)
• Problem Solving (Soft Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)