CONSULTANT SUPPORT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 25, 2024 - The Consultant Support role entails extensive field consulting with direct customer interaction and installation of software on diverse platforms, including Windows and Apple, as well as hardware like tablets and IoT devices. Responsibilities include using advanced troubleshooting tools remotely, configuring essential office and clinical software, and maintaining hardware components for desktops and laptops. Essential qualities include excellent English communication skills, the ability to remain composed in stressful situations, and ownership of a personal smartphone with a data plan.
Essential Hard and Soft Skills for a Standout Consultant Support Resume
- Software Installation
- Hardware Configuration
- Remote Troubleshooting
- Network Setup
- Data Management
- Operating System Proficiency
- Application Deployment
- Security Protocols
- Mobile Device Management
- Technical Support
- Problem Solving
- Communication
- Adaptability
- Stress Management
- Client Relations
- Time Management
- Critical Thinking
- Teamwork
- Positive Attitude
- Attention to Detail
Summary of Consultant Support Knowledge and Qualifications on Resume
1. BA in Information Technology with 4 years of Experience
- Effective English communications skills, both verbal and written.
- Experience in a support-type role
- Familiarity or experience with treasury management systems, treasury operations or portfolio management is a major plus.
- Experience with Salesforce, ServiceNow, or similar for Case Management
- Experience working in a support type role for a software company that provides SaaS or Cloud based solution
- Experience with a wide variety of Bank Systems Protocols and messaging (eg, SWIFTNet, FTP/FTPs, EBICS, MQ Series).
- Knowledge of French, German, Spanish, Mandarin, Japanese or Portuguese
- Understanding financial business environments will increase the incumbent’s potential for success.
- Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.
- Knowledge of, and ability to use, a corporate HelpDesk ticketing system.
- Knowledge of SAP BI reporting tools (Bex Query Designer, Bex WAD, Analysis for Office, BO Lumira)
2. BS in Computer Science with 3 years of Experience
- Ability to communicate effectively with customers when discussing both technical and non-technical elements.
- Ability to both analyze and troubleshoot accounting software from both a user and technical perspective
- Knowledge of, databases, network concepts, hardware, tools and ODBC.
- Relational database experience highly desired.
- Advanced User-level SQL knowledge
- Knowledge and experience using XML, ASP.NET, and other web technologies
- Experience in LDAP and Active Directory
- Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
- Knowledge of current Microsoft Operating Systems
- Maintain/manage appointments in the field and communicate with customers effectively
- Be self-motivated
- Knowledge of BW Modeling and Staging, Knowledge of LSA/LSA++ principles
- SAP BI (BW, BO) Certification
3. BA in Management Information Systems with 5 years of Experience
- IT experience directly related to the duties and responsibilities
- Experience working with seniors and/or healthcare professionals
- Field consulting experience working with customers directly
- Field experience installing new software (applications such as Zoom, email, web iOS and Android) and hardware (Tablets, voice interfaces (Alexa), wearables, IoT devices)
- Experience in customer service/direct client contact field
- Previous experience with remote troubleshooting tools
- Experience with installing and configuring software on windows-based and apple computers required
- Experience using technology including Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing
- Experience with computer hardware and components for desktops and laptops
- Must have personal android or iPhone based smart phone with a data plan
- Possess the ability to maintain composure and stay positive in stressful situations
- Good English skills (fluent).
4. BA in Communications Technology with 2 years of Experience
- Prior experience in application or platform support roles.
- Prior experience in SAAS is highly desirable
- Basic knowledge of cash management, bank reporting, cash positioning and forecasting, payments (domestic and/or international), in-house banking and general ledger is highly desirable.
- Familiarity or experience with treasury management systems, treasury operations or portfolio management
- Experience with a wide variety of Bank Systems Protocols and messaging (eg, SWIFTNet, FTP, SFTP, EBICS, MQ Series)
- Effective English communication skills, both verbal and written
- Fluent in Spanish, Mandarin, Japanese, Portuguese or French
- Knowledge of ABAP programming incl. ABAP OO
- General understanding of SAP ERP modules (processes, tables and transactions)
- Excellent communication skills, team player
- Be comfortable in a fast-paced environment subject to rapid change and ambiguity
5. BS in Network Engineering with 6 years of Experience
- Experience in identifying and making recommendations for improvements in procedures
- Strong understanding of systems, platforms, software
- Must have a clear understanding of the PMBOK Project Management principles
- Familiarity with IT Principles, CBER IT Systems, and IT technical terminology
- Must have worked in a fast-paced environment working alongside senior executives
- Excellent verbal and written communication skills
- Skilled in writing professional quality meeting minutes for federal contracts
- PC literate with excellent knowledge of Microsoft Office, SharePoint, Visio, MS Project, and JIRA
- An eagerness to deliver and improve on ways of working and recommend solutions to stakeholders
6. BA in Information Technology with 4 years of Experience
- English: Upper-intermediate and higher
- Good written and verbal communication skills (able to explain things in a clear manner)
- Experience in the support sphere (optional)
- An understanding of business processes and mapping of business requirements
- Strong facilitation and excellent client management skills
- Ability to comply with standard processes and procedures
- Keen eye for detail, self-motivated
- Takes pride in own work and that of others in the team
- Ability to multitask a range of tasks at one time
- Confident, proactive, calm, A keen professional-quality and office-based organized
- Thrive within a fast fast-pacedpaced environment