CONFIGURATION ANALYST JOB DESCRIPTION

Configuration Analyst work in health plans is precise by necessity. When Medicare and Medicaid reimbursement logic is set incorrectly, claims process against the wrong DRG or APC methodology, overpayments accumulate, and audit findings follow. The Configuration Analyst owns the system setup that prevents those outcomes, maintaining benefit structures, code sets, and workflow queues across health plan administration platforms. This role sits within operations or IT, serving as the technical authority that business owners, compliance teams, and claims processors depend on to keep plan configuration accurate and audit-ready.

As the Configuration Analyst, you translate regulatory requirements and benefit change requests into validated system configuration that enables accurate claims processing and plan compliance across Medicare, Medicaid, and commercial health plan markets. You work within a claims operations or IT configuration team, coordinating with internal business owners, vendor implementation partners, and compliance stakeholders to meet turnaround targets and quality standards.

Career Impact: Hands-on ownership of health plan configuration, including CPT, HCPCS, and ICD-CM code sets, builds a specialization that is directly transferable across payers, third-party administrators, and managed care organizations.

Business Impact: Accurate benefit and reimbursement configuration directly determines whether claims pay correctly the first time, reducing provider disputes, audit exposure, and overpayment recovery costs for the plan.

Growth Opportunity: Analysts who master multi-market configuration and reimbursement methodology, including DRG and APC logic, are well positioned to advance into Lead Configuration Analyst or Configuration Manager roles with broader program ownership.

• Define and document system configuration requirements for health plan benefit structures, reimbursement rules, and code set updates.
• Audit configuration loads for accuracy and internal controls to minimize fraud, abuse, and overpayment risk across claim types.
• Develop standard code set and reimbursement design templates to support consistent configuration across markets.
• Coordinate annual benefit change activities with internal business owners to meet regulatory and contract deadlines.
• Identify and develop new workflows to support claims processing efficiency and business scalability.
• Review incoming configuration requests and deliver validated solutions within established turnaround time and quality targets.
• Collaborate with IT development and operational teams to complete proof-of-concept testing before submitting configuration changes for approval.
• Monitor open issues and configuration defects, document resolution status, and escalate risks with realistic timelines.

• Bachelor's degree in Health Administration, Business, or a related field, or equivalent work experience.
• 3 or more years of health plan configuration experience, with direct exposure to claims processing or clinical editing systems.
• Working knowledge of DRG and APC reimbursement methods and familiarity with CPT, HCPCS, and ICD-CM code sets.
• Demonstrated ability to interpret regulatory and compliance requirements and translate them into system configuration changes.
• Experience managing multiple configuration workstreams simultaneously while meeting defined turnaround time and quality goals.
• Strong analytical and problem-solving skills with high attention to detail and accuracy in data-intensive environments.
• Effective written and verbal communication skills, with the ability to present configuration decisions to business owners and compliance committees.

• Prior experience with health plan administration platforms used in Medicare or Medicaid managed care environments.
• Familiarity with HIPAA Transaction Codes and their application within claims adjudication configuration workflows.
• Experience writing business or system requirements and documenting configuration processes for audit and training purposes.
• Exposure to workflow automation tools or process improvement methodologies within a health plan operations setting.

• Configuration defect rate per audit cycle, measuring accuracy of submitted benefit and code set builds.
• Turnaround time compliance rate, tracking percentage of configuration requests completed within defined SLA windows.
• Overpayment exposure identified per audit, reflecting thoroughness of configuration review and internal control checks.
• Annual benefit change completion rate, measuring on-time delivery of plan updates ahead of regulatory effective dates.
• Workflow queue accuracy percentage, tracking correctness of market configuration against source-of-truth documentation.
• Typical tools: health plan administration platforms (commonly Facets or equivalent); workflow configuration tools (commonly Macess, ServiceNow, or equivalent); reporting and data tools (commonly Excel, Access, or SQL-based reporting).

• Base Salary Range: $62,000 to $88,000 per year, depending on experience and market
• Bonus: annual performance bonus, typically 5 to 10 percent of base salary
• Equity: not typically offered at this level in health plan operations roles
• Health Benefits: medical, dental, and vision coverage, standard US employer plan
• PTO: 15 to 20 days per year, plus federal holidays
• Common Perks: Remote or hybrid work eligibility, continuing education support, and professional certification reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including verification of employment history and applicable criminal record review, are a condition of employment for this position. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States.

The Configuration Analyst owns the full configuration lifecycle for Medicare and Medicaid health plan systems, from developing reimbursement design templates to auditing configuration accuracy and leading annual benefit change coordination. Working within a health plan client environment in Dayton, OH, the analyst collaborates with business owners, users, and IT teams to drive configuration initiatives that minimize fraud risk and ensure claims processing integrity.

Key Responsibilities

• Manage and define system configuration requirements and documentation.
• Develop and utilize reports to analyze and stratify data to address gaps and provide answers to issues.
• Identify, manage and document the status of open issues, configuration design, and final resolution within change management system.
• Review and interpret regulatory items and ensure timely delivery of required updates.
• Develop standard code set and reimbursement design templates.
• Plan and implement new software releases including testing and training.
• Participate in meetings with business owners, users and IT to lead configuration initiatives and present to committees.
• Coordinate annual benefit changes with internal resources.
• Provide analysis of efficiencies related to system enhancement and automation.
• Manage reimbursement review, identify and design appropriate changes, and lead test plan execution.
• Audit configuration to ensure accuracy and internal controls to minimize fraud, abuse and overpayment issues.

Qualifications and Experience

• High School Diploma or GED required, Bachelor's degree or equivalent work experience preferred.
• Minimum five years of health plan experience including three years of configuration or clinical editing software experience required.
• Understanding of DRG, APC reimbursement methods, CPT, HCPCs, ICD-CM Codes, and HIPAA Transaction Codes.
• Advanced proficiency in Microsoft Suite including Word, Excel, Access and Visio, with proven understanding of database relationships.
• Exceptional computer skills and abilities in Facets, exposure to Facets or equivalent system preferred.
• Effective listening, critical thinking, problem solving skills with strong attention to detail.
• Excellent written and verbal communication skills with strong interpersonal skills and high level of professionalism.
• Ability to work independently and within a team environment, develop priorities and manage vendor relationships.

Embedded within a team that supports clients' Online Banking Systems, the Configuration Analyst delivers internal support through investigation of production solutions, deployment of configuration files, and resolution of escalated inquiries across tools including RSA, SQL, and Portal Admin. Working closely with product and development teams, the analyst ensures high-quality, timely outcomes that support new client onboarding and ongoing system stability across the full product mix.

Core Functions

• Investigate and implement production solutions with a focus on high quality and timely support.
• Log all appropriate information into support systems including CRM, CC, ITS and WRS.
• Research and resolve escalated support inquiries including issue resolution and supporting evidence.
• Implement documented features and research security solutions across multiple tools including RSA, SQL and Portal Admin.
• Answer inquiries regarding system use and procedures and communicate resolutions to internal teams.
• Test implementation practices for new enhancements, bug fixes and problems.
• Engage in tactical decisions including collaborative discussions and mockups with product and development teams.
• Create and deploy configuration files for enterprise-wide deployment including utility configuration and evening upgrade events.
• Review conversion configuration settings and document vital settings with the conversion team prior to launch events.
• Support all facets of the product mix for new clients including iBanking, iMobile and RSA.

Skills and Qualifications

• Bachelor's degree in MIS, IT, Business or equivalent required.
• One year of operations or technical experience in banking, finance or insurance industry preferred.
• Experience with SQL, HTML and Javascript required.
• Knowledge of banking procedures and ability to interpret technical procedures and professional journals.
• Proficient in Microsoft Office programs.
• Ability to analyze information, formulate conclusions and explain concepts and procedures to others.
• Strong verbal and written communication skills across all levels of staff and management.
• Flexible availability including some weekend work and occasional weeks over 40 hours.

Reporting to the Program Management Office, the Configuration Analyst shapes configuration control across the full contract lifecycle by managing baselines through Configuration Control Boards and ensuring all deliverable and non-deliverable contract data meet compliance standards. Partnering with cross-functional program teams, the analyst drives CM risk management and change coordination that protects program integrity and supports audit readiness.

Primary Duties

• Control configuration of baselines through Configuration Control Boards and monitor incorporation of configuration change items.
• Follow established Configuration Management principles including configuration control, identification, data management, product release and delivery, and configuration audits.
• Ensure all required deliverable and non-deliverable contract data are properly identified, scheduled, marked, reviewed, approved, submitted and accepted.
• Ensure all program-related information is effectively stored and controlled throughout the contract lifecycle including digital files and work products.
• Participate in audits of CM activities to verify compliance with established CM procedures and standards.
• Collaborate across the Program Management Office to proactively manage CM risks, opportunities and overall deliverables.
• Assist in coordinating changes using defined change management practices while maintaining configuration control.
• Manage Contract Data Requirements List and Data Item Deliverable requirements.

Required Qualifications

• Bachelor's degree from an accredited institution with minimum two years of related work experience required.
• Certifications from either NDIA or CMII in Configuration Management required.
• Must be a US Citizen with a current TS/SCI Clearance with CI Poly.
• Knowledge of EIA-649 National Consensus Standard for Configuration Management and GEIA-859 Data Management.
• Advanced features of Microsoft Office tools including Excel, Word, PowerPoint and SharePoint.
• Strong attention to detail with the ability to evaluate environments and suggest recommended CM solutions.
• Ability to work with minimal supervision and manage multiple priorities effectively.

Sitting at the intersection of HR technology and people operations, the Configuration Analyst leads configuration and enhancement of Workday HCM and Recruitment Modules to enable S&P Global's people experience and service model. Operating across business, People stakeholders, and HR Operations teams, the analyst manages migration, sprint planning, and root cause analysis that ensure Workday releases deliver compliant, high-quality outcomes across all regions.

Duties

• Resolve service requests, issues, defects and escalated cases in relation to Workday HCM and Recruitment Modules.
• Plan, design and configure new Workday functionality and enhancements based on country and regional regulations.
• Guide business and People stakeholders through Workday Release functionality to determine optional features for each release.
• Support UAT activities by providing insights on test cases and data for break/fix or new functionality.
• Conduct root cause analysis to determine appropriate action plans and identify impacted employee lists.
• Manage migrations between environments using the object transporter tool and oversee all M&A configuration activity.
• Manage and organize CR pipeline and sprint planning and capacity for the Workday configuration team.
• Serve as Workday SME across multiple business functions and all HR Operations team functions.

Experience and Qualifications

• 2+ years of relevant Workday HCM and Recruitment configuration experience required.
• Experience working with and interpreting talent acquisition processes and policies.
• Ability to manage multiple high-priority assignments while meeting deadlines and quality standards.
• Analytical and reporting capabilities using Microsoft Office Suite including Excel, PowerPoint and Visio.
• Strong written and verbal communication skills with effective time management and organizational skills.
• Willingness to upskill and train on various Workday modules and other S&P Global People Team systems.
• Ability to actively contribute, engage within the organization and demonstrate proactive problem solving.

A key member of the Cherokee Nation Strategic Programs team, the Configuration Analyst leads cutter class configuration management and Time Compliant Technical Order support for electronics systems onboard IBCT assets. Collaborating across logistics, engineering, and fleet maintenance functions, the analyst ensures configuration accuracy across FLS and related databases to sustain operational readiness of the IBCT fleet.

Scope of Work

• Provide cutter class maintenance and configuration management and Time Compliant Technical Order support for electronics systems onboard IBCT assets.
• Build Configuration Management sets according to developing electronics Engineering Changes and deploy maintenance items to the IBCT fleet.
• Research, update and verify electronics configuration in FLS and troubleshoot all database issues including adding, changing or deleting configuration items.
• Travel and participate in Physical Configuration Audits for new acquisition ships and maintain required metrics and status accounting.
• Analyze hierarchical data structures and input submitted configuration change forms and documents.
• Analyze Time Compliant Technical Orders and construct configuration management sets to update cutter configuration upon implementation.
• Develop and maintain Maintenance Items to ensure consistency between Maintenance Procedure Cards and the Fleet Logistics System.
• Validate Allowance for Parts List data and analyze MPCs for tools, test equipment, expendables and consumables.

Technical Qualifications

• BA/BS or combination of education and three years of experience in Configuration Data Management supporting Hull Mechanical and Electrical systems required.
• Configuration Data Management certification required.
• Current Reliability Centered Maintenance certification from NAVSEA or COR-approved equivalent required.
• Ability to obtain a Secret clearance required.
• Knowledge of Coast Guard processes, SFLC CASREP response process, and Hull Mechanical and Electrical systems.
• Ability to navigate FLS, NESSS, CG LIMS and SFLC Central databases.
• Skilled in creating and editing documents in MS Office with strong analytical skills.
• Ability to climb shipboard ladders, negotiate scuttles and hatches, and work independently with effective team communication.

Accurate financial and configuration reporting for complex cloud and technical environments depends on the Configuration Analyst, who develops SQL databases, dashboards, and monthly financial invoices to meet client-facing reporting requirements across security, configuration management, and financial domains. Based within a technical hosting and cloud application environment, the analyst serves as the bridge between business requirements and data-driven technical solutions presented to internal and external stakeholders.

Key Deliverables

• Develop and support SQL databases, integration efforts from other data source tools, and creation of reports and dashboards.
• Interface closely with internal and external stakeholders, customers, program managers and technical staff on new requirements or changes.
• Manage and maintain tools or reports and track actions, issues and risks on an ongoing basis.
• Compile various reports including monthly financial reporting, security reports and technical configuration management information.
• Utilize business analysis skills to develop technical solutions from business requirements and present output to stakeholders.
• Provide detailed monthly invoices based on complex services and CLIN structure and monitor financial accounts for accuracy.
• Produce historical financial analysis and trends at both detailed and executive levels.
• Maintain understanding of the technical environment and develop new pricing models for new or evolving cloud services.

Background and Experience

• Bachelor's degree in Science with minimum ten years of experience, or 14 years of experience in lieu of degree.
• Strong SQL application development skills required.
• Experience producing configuration management and financial reporting in a technical hosting, cloud and application development environment.
• Experience in an AWS cloud environment preferred.
• Must be a US Citizen with ability to obtain and maintain required Agency Clearance.
• Strong experience with MS Access, Excel, Tableau, PowerBI, Microsoft SQL Reporting Service and scripting languages.
• Strong business analyst skills with ability to elicit requirements, develop system processes and provide data-driven analysis.
• Highly motivated with excellent communication skills, ability to work remotely, manage multiple tasks and meet recurring deadlines.

As the Configuration Analyst, this role builds and maintains the complete foundation of Reading Truck Centers' quoting software, ensuring pricing, labor, parts, and chassis information are accurate and up to date so that Sales and Estimating departments can produce complete, reliable quotes. The configuration team relies on this work to support cross-functional collaboration with Purchasing, Engineering, and Finance while keeping system users trained and documentation current.

Role Responsibilities

• Build and maintain the foundation for quotes within the quoting software including attributes, categories, sub-categories and models.
• Collaborate with Purchasing and vendors to ensure all product costs are up to date and accurate.
• Assist Engineering with research and development of new products to ensure descriptive information and assigned labor hours are correct.
• Assist the Estimating and Quotation Manager and Finance to ensure margins and labor rates are current and correct.
• Maintain and update the vehicle base, incoming freight charges and outgoing delivery charges in the quoting system.
• Work with Engineering via a Change Management committee to capture shop floor issues, OEM changes and product changes.
• Work with Sales and Estimating to communicate current procedures and system changes via notices, bulletins and web meetings.
• Update and maintain customer database, system user information, contact info and permission levels in the quoting system.
• Train new Sales and Estimating personnel on the quoting system and ensure instruction materials are kept current.

Minimum Qualifications

• Associate's degree in Engineering Technology or related technical field preferred.
• Three years of experience with equipment configuration or quoting software required.
• Knowledge of TE-Quote or Configure 1 software strongly preferred.
• Previous experience in creating quotes or proposals strongly preferred.
• Engineering, drafting or operations experience in truck equipment and manufacturing industry preferred.
• Ability to read and understand truck specifications and engineering drawings.
• Computer skills in Microsoft Excel, PowerPoint and Outlook.
• Effective oral and written communication with excellent interpersonal and organizational skills.
• Ability to collaborate with multi-department teams, manage multiple projects and meet urgent deadlines.

Configuration Analyst advances the accuracy and maturity of IT Configuration Management by participating in new service design, CMDB oversight, and cross-process coordination across Change, Incident, and Problem management functions. The work directly supports the Service Management Office's Service Transition team and enables audit compliance, asset data quality, and continuous improvement of configuration processes across the enterprise.

Day-to-Day Responsibilities

• Participate in the design and development of new services and support service deployment activities.
• Ensure configuration data is available to support other service management processes and identify changes to customer environment and technology trends.
• Coordinate interfaces between Configuration Management and Change, Incident, Problem management and other service management processes.
• Create, review and update CMDB requirements and processes with cross-functional teams to ensure CMDB accuracy.
• Collaborate with management in support of audit compliance for IT assets and monitor asset data quality and completeness.
• Report on key performance metrics related to IT Configuration Management and escalate data issues to responsible owners.
• Continually work towards making improvements in the Configuration Management processes.

Knowledge Skills and Abilities

• Bachelor's degree in Computer Science, Information Systems or related field, or equivalent combination of education, training and experience.
• ITIL v4 Foundation Certified required.
• 1-2 years of experience in enterprise IT Configuration Management, asset management and automated discovery configuration.
• 1-2 years of experience with Enterprise ITIL Application Solutions and experience with configuration item creation and service level management.
• Knowledge of IT Service Management principles with skilled risk analysis, contingency and mitigation planning.
• Experience working with stakeholders at all levels of an information services department.
• Strong critical thinking, problem solving skills and outstanding attention to detail.
• Self-starter with ability to handle multiple tasks and priorities and establish effective working relationships with co-workers, stakeholders and vendors.

The Configuration Analyst produces tailored EHR software configurations by evaluating system options and applying critical thinking to meet clinical, administrative, and management user needs throughout a grant-funded project lifecycle. Working closely with the vendor's implementation team and collaborating across stakeholder groups, the analyst compiles internal documentation and develops solutions that align with organizational information management goals.

Work Activities

• Review different options within EHR software and determine the best way to modify the software to meet user needs.
• Work closely with the vendor's implementation team as the key point person on options available to solve business challenges.
• Maintain complete familiarity with system details and refer team members to appropriate system documentation.
• Compile and maintain internal documentation to track changes to the system throughout the project lifecycle.
• Collaborate with clinical, administrative, management and key stakeholders to define goals and areas of potential improvement.
• Apply critical thinking and problem-solving to evaluate user needs and develop solutions using the organization's information management systems.

Education and Experience

• Bachelor's degree in Business, Public Administration, Behavioral or Social Sciences, Finance, Political Science or related field, plus four years of professional-level evaluative and analytical work, or seven years of equivalent combined experience and education.
• Experience evaluating user needs and developing solutions using organization information management systems required.
• Experience with all phases of complex projects including development, testing and implementation.
• Information Technology experience preferred.
• Excellent verbal and written communication and organization skills with strong critical thinking and problem-solving traits.
• Ability to collaborate across clinical, administrative and management levels.

The Configuration Analyst refines configuration control across complex DoD and government contracting programs by coordinating engineering change data, managing the CPLM, and supporting both Functional and Physical Configuration Audits. Working across engineering, quality, manufacturing, and subcontractor teams, the analyst ensures product design changes are properly authorized, documented, and incorporated to meet customer contract requirements.

Accountabilities

• Analyze proposed changes of product design to determine effect on overall product and system and coordinate modification records for management control.
• Establish change orders and prepare for change authorization and documentation by company and subcontractor.
• Review and analyze released engineering change data and coordinate changes with engineering, quality, support, manufacturing and engineering data control activities.
• Attend and provide input at Design Reviews to ensure smooth transition into Common Product Lifecycle Management.
• Review, track and control hardware configuration within the CPLM including Stakeholder reviews and releasing Product Definition Packages.
• Verify Requests for Change and Information have been incorporated into designs and support Functional and Physical Configuration Audits.
• Manage Stakeholder Signoff Matrix, maintain Configuration Management Plan and provide customer coordination.

Professional Experience

• 10 years of experience with Bachelor's degree, 8 years with Master's degree.
• 14 years of experience in lieu of degree.
• Minimum two years of direct or related hardware or software configuration management, hardware quality assurance or hardware design required.
• Minimum two years of experience in a DoD or Government Contracting environment required.
• Knowledge of industry standards and practices for Configuration Management including EIA-649-1, MIL-HDBK-61A and AS9100.

The Configuration Analyst oversees product structure development and engineering release processes across manned and unmanned aircraft systems programs, applying industry-standard design principles to support multi-disciplinary Engineering, Operations, and Program Management teams. The ISR and aviation business area relies on this work to maintain compliant configuration definitions and product structures across all product line items throughout the system lifecycle.

Engineering Responsibilities

• Apply knowledge of industry-standard design principles including parametric design, model-based definition, material and component selection, fabrication and manufacturing processes.
• Understand and support the engineering release and control process for all data associated with system, mechanical, electrical, printed circuit board and software products.
• Work on projects involving both small and large Engineering, Operations and Program Management teams.
• Develop and maintain Product Structures compliant with all product line items required by various Engineering and Operations groups.
• Generate and maintain configuration definition and product structure development across multi-disciplinary design and development teams.

Position Requirements

• Bachelor's degree in Business Administration or related field with typical three years of relevant experience, or equivalent related experience in lieu of education.
• Certification in Configuration Management disciplines required.
• Experience with AS 9100, ISO 9001, EIA-649, MIL-HDBK-61, IEEE 828 and CMMI preferred.
• Understanding of engineering release and control processes and Documentation Control Database systems.
• Ability to obtain and maintain a Security Clearance may be required.
• Ability to rapidly adapt across projects and work collaboratively with cross-functional teams.

The Configuration Analyst delivers data integrity and process improvement across enterprise systems by analyzing PDM, SAP, and CSI product data and mentoring operations personnel on SAP transactional issue resolution. Working within the CM team alongside cross-functional groups and both internal and external customers, the analyst shapes configuration management activities that uphold the quality of engineering documentation throughout the product lifecycle.

Key Responsibilities

• Establish and maintain configuration management activities including planning, identification, change control, status accounting, and auditing for programs, systems, and equipment.
• Analyze PDM, SAP, and CSI product data to validate and synchronize integrity using enterprise systems, tools, and metrics.
• Assist senior staff in providing business process and product data evaluation with supporting documentation.
• Determine or verify the need to develop or revise business processes and product data improvements using ACE principles.
• Coordinate with cross-functional groups to plan and execute improvements aligned within the enterprise model.
• Teach, instruct, and advise others in overseeing, analyzing, and populating product data within enterprise business systems.
• Mentor and coach operations personnel, and troubleshoot SAP transactional errors from production operations.
• Participate actively in enterprise Data Governance initiatives.

Qualifications and Experience

• Bachelor's degree with fewer than 2 years of relevant experience, or 6 years of relevant experience in absence of a degree.
• Familiarity with PLM and ERP product configuration data management processes and tools.
• Knowledge of product design documentation and configuration management related standards.
• Application of Data Governance principles and practices.
• Understanding of Operations processes and the impact of master data on related transactions.
• Some analytical and project management skills.
• Experience with Teamcenter, SharePoint, Microsoft Teams, Excel, Word, PowerPoint, and Adobe.
• Strong communication and interpersonal skills.

Reporting to the BTPO Claims team lead, the Configuration Analyst configures Medicare and Medicaid state markets within CSP Macess and develops workflows and process enhancements that meet new and expanded market requirements. Partnering with IT development and operational improvement teams, the analyst ensures configuration proof of concept, testing, and timely delivery that align with customer expectations and quality goals.

Core Functions

• Configure markets including new queues, material changes, reports, and process flows utilizing CSP Macess and applicable SOPs.
• Complete audit configuration loads to ensure quality measures are met and exceeded.
• Research configuration issues, audit findings, and defects to develop appropriate configuration criteria meeting customer expectations.
• Identify and develop new workflows to support business efficiency.
• Review and analyze incoming work to develop appropriate configuration solutions within specified TAT and quality measures.
• Manage workload to meet customer deliverable dates and communicate delays with realistic timeframes.
• Complete configuration proof of concept including testing before submitting for approval.
• Suggest process improvements and solutioning in concert with IT development and operational improvement opportunities.

Requirements

• High school diploma or GED required.
• Associate degree or higher preferred.
• 1 or more years of experience with a workflow tool such as Macess, ServiceNow, PEGA, ORS, or other healthcare administration system.
• 1 or more years of technical support experience.
• Basic coding experience.
• Proficiency with Microsoft Word, Excel, and SQL.
• Self-directed with the ability to prioritize caseloads based on business and customer need.
• Dedicated and secure work area with approved high-speed internet connection required.

Sitting at the intersection of financial systems and automotive dealership operations, the Configuration Analyst builds and maintains application reports, dashboards, and KPI calculation formulas within NCM's financial reporting solution while testing accuracy of Financial Statements and KPI outputs. Operating across client accounts and cross-functional Agile teams, the analyst ensures configuration changes and yearly updates do not negatively impact other clients or solution areas.

Primary Duties

• Create and maintain report mockups, application reports, charts, dashboards, and conditional formatting rules in Excel.
• Update Financial Accounts, KPI calculation formulas, and associated labels displayed in reporting.
• Update Financial Statements and associated label descriptions, and test accuracy of these statements.
• Unit test report changes for completeness and data accuracy including validating complex KPI calculations.
• Troubleshoot, address, and document reporting defects ensuring fixes do not negatively impact other clients or solution areas.
• Perform cross-functional team duties including QA testing, estimating change efforts, and assisting peers.
• Review work performed by peers to increase quality and learn other approaches.
• Assist in organizing and executing yearly change activities and ensure applicable changes are updated within the internal Client Information Document.

Education and Experience

• College diploma or Bachelor's degree in software development, finance, accounting, or business administration.
• Experience in SDLC and Agile or Scrum principles.
• Knowledge of database concepts and Microsoft SQL language.
• Knowledge of the automotive industry, dealer management systems, and financial statements preferred.
• Exceptional analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work in a team environment or with minimal supervision.

A key member of the IT department at Hasbro, the Configuration Analyst leads configuration and testing efforts across SAP Finance modules, acting as project leader on small projects and facilitating design sessions to translate client requests into compliant solutions. Collaborating across consultants, clients, and department committees, the analyst builds procedures and road maps that support the long-term needs of Financial departments.

Operational Focus

• Work on projects impacting the systems used by the Financial departments at Hasbro.
• Analyze client requests and design solutions based on stated requirements.
• Facilitate design sessions and lead Business Modeling efforts.
• Act as project leader on small projects and write programming specifications in accordance with departmental standards.
• Lead configuration and testing efforts and update procedures, operation instructions, and related documentation.
• Work with consultants to deliver designed solutions and collaborate with clients to establish future needs and assist in road mapping.
• Participate on department committees and teams to develop various procedures and policies.

Technical Qualifications

• 3 to 7 years of systems configuration experience with SAP financial modules.
• Bachelor's degree preferred.
• Understanding of fundamental and advanced SAP concepts including core R/3 with main focus on Finance, and S/4 HANA knowledge as a benefit.
• Expertise in SAP Accounts Receivable, Accounts Payable, New General Ledger, COPA, and Controlling including Cost Centers, Profit Centers, and Product Costing.
• Familiarity with SAP Sales and Distribution and Materials Management modules preferred.
• Understanding of fundamental accountancy principles, including General Ledger, Accounts Payable, and Accounts Receivable.

The Configuration Analyst manages cross-functional workflow improvement and order-to-cash process analysis within a global SAP environment, providing proactive system communications and applying Continuous Improvement methodology to reduce inefficiencies across regional operations. The work directly supports Supply Chain and Operations teams by aligning process mapping, change management, and stakeholder engagement to deliver clear, executable workflow solutions.

Areas of Ownership

• Demonstrate an unwavering ability to maintain poise and a positive attitude in a challenging and dynamic environment.
• Work in an ambiguous and fast-paced environment and sense direction where it may be unclear without loss of performance.
• Analyze unexpected results and perform process mapping to understand relationships between people, tools, and systems.
• Work cross-functionally using Continuous Improvement methodology to improve and create workflow processes across the order-to-cash cycle.
• Provide proactive communications to business teams regarding system setup for scheduled events.
• Engage globally to gain perspective in projects, understand regional process differences, and develop relationships to align on solution expectations.

Background and Experience

• 3 to 5 years of direct experience in a Supply Chain related function with direct experience in Operations.
• 3 to 5 years of direct experience with SAP OM and E.
• Proven track record leading strategic programs combined with ability to execute tactical project-level activities.
• Experience in change management including process improvement, technical documentation, and test planning or end-user validation.
• Strong communication and messaging skills when interacting with a wide range of technical and functional teams.

As the Configuration Analyst, this role executes configuration and maintenance of PROMIS MES software while providing level 1 system support and business process analysis for local manufacturing teams. The manufacturing business area relies on this work to resolve operating difficulties, sustain application performance, and ensure regulatory compliance across a matrixed and geographically diverse production environment.

Job Functions

• Perform configuration and maintenance of the MES software based on business requirements.
• Provide level 1 MES system support to local manufacturing business teams.
• Perform business process analysis to define configuration requirements.
• Simulate or recreate user problems to resolve operating difficulties.
• Coordinate small to medium projects as a configuration resource.
• Contribute to end-user training and support existing applications to resolve business and technical problems.
• Communicate effectively with management to enhance understanding of opportunities and limitations of information systems.
• Ensure compliance with all procedures including applicable regulatory agency requirements.

Qualifications and Experience

• Associate degree in a technical discipline or equivalent experience.
• 3 or more years of technical experience.
• 3 or more years of experience with PROMIS MES systems.
• 3 or more years of manufacturing or shop floor knowledge and experience.
• Advanced computer knowledge and experience.
• Experience in training material creation and delivery using a variety of training methods.
• Excellent communication and customer service skills with ability to bridge technical and business areas.
• Ability to work in a highly matrixed and geographically diverse business environment with approximately 10% travel including internationally.

Configuration Analyst crafts technical data packages, acceptance packages, and Quality History deliverables for a precision aerospace manufacturing and repair facility, working under the direction of the LPC team lead within the Logistics and Production Control Team. The work directly supports configuration management activities across factory operations, inventory control, and continuous improvement coordination between functions.

Delivery Expectations

• Provide configuration management support for factory activities including data transmission for configuration, performance, and hardware status.
• Create and maintain technical data packages including Repair Plans, Vendor TDP, and BOE.
• Prepare acceptance packages for customer submittal and create or review Quality History Packages.
• Support inventory control including cycle counts and master part file generation and maintenance.
• Perform impact analysis for changes in contract requirements documentation.
• Analyze factory operation systems and coordinate between functions for continuous improvement.
• Manage training administrator duties including data entry of completed training and filing.

Minimum Qualifications

• Bachelor's degree in a related field, or equivalent relevant experience.
• Minimum 2 years of professional experience, preferably in manufacturing, repair, or depot operations.
• Familiarity with engineering processes related to manufacturing, design, and support.
• Proficiency in MS Office including Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail.
• Ability to manage projects including schedules, budgets, and priorities.

The Configuration Analyst strengthens client configuration outcomes by analysing and interpreting data structure changes from development teams, documenting configuration options, and carrying out validation and testing in coordination with the QA function. Working closely with the Lead Configuration Analyst and other configuration analysts within a technically focused data team, the analyst ensures client-specific configuration changes achieve high-quality implementation results in Financial Services systems.

Accountabilities

• Analyse and interpret changes to data structure or configuration made by development teams.
• Discuss changes and their functional impact with development teams and document associated configuration options.
• Work with the Lead Configuration Analyst and other analysts to determine the best way to apply client-specific configuration.
• Carry out validation and testing of configuration changes liaising with the QA function as required.
• Apply skills as a member of a focused and technically competent data team with a passion for technical detail, analysis, and problem solving.

Skills and Qualifications

• Minimum 5 years of relevant experience.
• Experience implementing Financial Services systems.
• Good understanding of database table design and dependencies, and some experience in data comparison and migration.
• Strong SQL skills, preferably Oracle PL/SQL, with good IT skills including direct database use.
• Strong analytical, problem-solving, and time management skills.
• Good written and verbal communication and interpersonal skills.

The Configuration Analyst runs ongoing reviews of claims and provider system configuration to ensure accuracy, prevent company liability, and align processes with strategic initiatives, working alongside System Consultants and attending regular management meetings on process plans and business processes. Success in the position means maintaining a fully tracked and tested system modification pipeline while collaborating across functions to resolve defects and deliver accurate claims processing outcomes.

Scope of Work

• Ensure system processes and services are aligned with department needs.
• Analyze the system to ensure claims are processed correctly and prevent company liabilities.
• Collaborate with System Consultants to correct errors, rectify omissions, and investigate questionable issues.
• Identify potential system problems for claims resolution and analyze business processes to gather and document requirements.
• Review test cases to ensure alignment with requirements and assist the overall testing process.
• Conduct ongoing reviews of systems and processes to ensure accurate and optimum setup for provider and claims.
• Receive, coordinate, and manage requests for system modifications and monitor Core Systems performance.
• Maintain and track open issues, coordinate releasing testing, and attend meetings regarding process plans and business processes.

Required Qualifications

• Bachelor's degree required.
• 5 or more years of experience in configurations for data processing, computer systems, and or applications.
• Solid problem-solving and time management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organized with ability to multitask efficiently and effectively.

Embedded within the healthcare benefits operations function, the Configuration Analyst leads benefit configuration implementation and supervises a team of Configuration Analysts to ensure inventory management, turnaround time goals, and department metrics are consistently met or exceeded. Working closely with supervisors, managers, and IT development partners, the analyst develops short and long-term resource plans and coaches team members to sustain quality and efficiency outcomes.

Strategic Responsibilities

• Lead benefit configuration implementation activities.
• Supervise Configuration Analysts in daily job functions to ensure inventory is strictly managed and all turnaround times are met within defined goals.
• Meet and exceed department metrics and provide coaching to team members.
• Maintain and effectively manage inventory to meet required metric goals.
• Advise management in short and long-range planning for resource needs and coordinate work activities with other supervisors and managers.
• Set priorities for the team to ensure task completion and develop plans to meet short and long-term objectives.
• Perform frequent 1:1 coaching, develop team members, and work with computer programs and spreadsheets.

Experience and Qualifications

• Bachelor's degree in Business, Finance, Health Administration, or related field, or High School Diploma or GED with equivalent experience.
• 2 or more years of previous supervisory or team lead experience.
• 2 or more years of experience in writing business and or system requirements.
• 2 or more years of experience documenting processes and practices while prioritizing multiple tasks and deadlines.
• Healthcare industry experience.
• Experience with MS Office including Word, Excel, PowerPoint, SharePoint, Visio, and Access.
• Experience training or mentoring others.

Configuration Analyst manages the accuracy and completeness of the CMDB for Arqiva's products and services, supporting Configuration Management process maturity and CSDM alignment while liaising with ITIL process teams across service launches and audit cycles. The work directly supports both internal and external Customer Service Commitments and the broader Service Management maturity journey of the organization.

Responsibilities

• Update configuration items within the CMDB ensuring the right level of appropriate information is available to stakeholders of Arqiva products and services.
• Liaise with relevant ITIL process teams and support the Configuration Manager to embed and mature Configuration Management processes.
• Support the launch of new services and products and assist with representing those services within the CMDB.
• Ensure the CMDB and knowledge bases are modelled and managed to support internal and external Customer Service Commitments.
• Assist with designing configuration management plans and managing alignment of the CMDB to Common Service Data Model principals.
• Perform audits and generate reports to maintain high quality and completeness of the CMDB.
• Assist in the creation of dashboards, Business Intelligence, and analytics as required.

Professional Experience

• ITILv3 or V4 foundation certificate.
• 2 to 3 years of experience within a Configuration Management role.
• Comprehensive experience with Configuration Management.
• Experience within a Telecommunications or Networking environment.
• Experience with ServiceNow service management tool.
• High proficiency in accurate data entry within a Service Management System.