Job Summary: 

• Coordinate all conference and catering activities with meeting planners.
• Assist customers in planning creative and engaging food and beverage events and menus.
• Communicate information to all appropriate hotel departments using Delphi and established processes.
• Interact with all hotel departments and partners, serving as the liaison between the hotel and the clients.
• Maximize revenue and profitability for the hotel.
• Engage with team and collaborate on Banquet Menus and Delphi Enhancements
• Coordinate reservations, theme/prop/entertainment/, transportation and audio visual for conferences.
• Protect and maximize function space for all applicable events.
• Acknowledge trends in conference industry and make suggestions / recommendations to alter Standard Operating procedures.
• Attend scheduled departmental informational meetings.

Skills on Resume:

• Coordinate Activities (Hard Skills)
• Event Planning (Hard Skills)
• Delphi Communication (Hard Skills)
• Liaison Skills (Soft Skills)
• Revenue Maximization (Hard Skills)
• Menu Collaboration (Hard Skills)
• Reservation Coordination (Hard Skills)
• Space Management (Hard Skills)

Job Summary: 

• Build strong working relationships with all hotel teams and clients
• Assemble and distribute consistent, detailed resumes and banquet event orders and floor plans, that clearly represent a convention's every requirement for all departments to be governed by
• Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them 
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Director of Conference Services and Catering to establish new theme menus, special events and service standards
• Ensure hotel costs are effectively controlled by effectively communicating needs, changes in a timely manner.
• Attend daily and weekly meetings including, but not limited to Resume Meetings, Group Pick Up Meetings, BEO Review Meetings and Operation Meetings.
• Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Maintain the integrity of Opera Sales & Catering at all times
• Oversee activities and guest experience related to the appropriate packages
• Maintain files, records and reporting as it pertains to budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes

Skills on Resume:

• Build Relationships (Soft Skills)
• Assemble Resumes & Orders (Hard Skills)
• Client Assistance (Soft Skills)
• Program Management (Hard Skills)
• Menu & Event Collaboration (Hard Skills)
• Cost Control (Hard Skills)
• Meeting Attendance (Hard Skills)
• Sales Contract Management (Hard Skills)

Job Summary: 

• Evaluate and develop guidelines and procedures on the use of space including overseeing the operation of the Red Hill campus meeting spaces
• Serve as subject matter expert while directing staff and services. 
• Recommend policy revisions as needed to reduce cost and/or improve service and reflect best practices. 
• Lead the development and execution of milestone and change management plans for meeting programs
• Communicate status and data to keep stakeholders informed.
• Develop strategies to overcome objections/obstacles and build partnerships while educating on compliance requirements through effective communication and change management.
• Promote campus space capabilities for cost-saving opportunities in partnership with stakeholders (e.g., meetings owners). 
• Prepare forecasting analysis to anticipate future needs.
• Service manager for Business Development Tours hosted by the hotel
• Conduct professional site inspections and menu tastings

Skills on Resume:

• Space Management (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Policy Recommendations (Hard Skills)
• Change Management (Hard Skills)
• Status Communication (Soft Skills)
• Strategy Development (Hard Skills)
• Cost-Saving Promotion (Hard Skills)
• Forecasting Analysis (Hard Skills)

Job Summary: 

• Educate third-party service providers on facility requirements and ensure contracts, insurance certificates and/or permits are properly executed.
• Provide direction and guidance to logistical staff on event activities (e.g., site selection, food and beverage, branding, audiovisual, transportation, entertainment, onsite staff, load-in/load-out operations, event safety communication plan, cost estimates and budget management, post-event assessment, etc.). 
• Ensure internal and external partners, facilities, corporate dining, security, legal, compliance, etc. expectations are met.
• Define reporting requirements, review and validate data to measure program effectiveness
• Establish and maintain an internal event planning resource site and planning tools to facilitate consistent, high-quality planning standards and optimal experience for event attendees
• Train and coach administrative assistants to support accounts and the team
• Contribute to a positive work environment.
• Ensure all health and safety standards (hotel safety, Allsafe protocols, AHS regulations) are properly communicated and adhered to.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives

Skills on Resume:

• Educate Service Providers (Hard Skills)
• Event Direction (Hard Skills)
• Facility Coordination (Hard Skills)
• Data Validation (Hard Skills)
• Event Planning Resources (Hard Skills)
• Train & Coach (Soft Skills)
• Safety Compliance (Hard Skills)
• Environmental Policies Adherence (Hard Skills)