CONFERENCE SERVICES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 06, 2025 - The Conference Services Manager expertly coordinates and executes events within a luxury hotel setting, leveraging extensive hospitality industry experience. Demonstrates exceptional customer service and interpersonal skills while ensuring precise attention to detail and organization. Possesses advanced knowledge of industry software and catering, with the ability to manage priorities effectively for both guests and staff.

Essential Hard and Soft Skills for a Standout Conference Services Manager Resume
  • Event Planning
  • Budget Management
  • Contract Negotiation
  • Catering Coordination
  • Technical Proficiency
  • Space Utilization
  • Logistical Coordination
  • Risk Management
  • Vendor Management
  • Reporting and Analysis
  • Communication
  • Attention to Detail
  • Leadership
  • Problem-Solving
  • Time Management
  • Customer Service
  • Flexibility
  • Collaboration
  • Stress Management
  • Creative Thinking

Summary of Conference Services Manager Knowledge and Qualifications on Resume

1. BS in Event Management with 3 years of Experience

  • Demonstrated success managing event teams and planning, developing budgets, and meeting budget goals.
  • Excellent project management skills, and the ability to manage complex timelines and multiple projects.
  • Ability to work both independently and as part of a team.
  • Excellent interpersonal, communication, time management, and customer service skills.
  • Must be well organized and detailed oriented.
  • Exceptional customer service skills with the ability to cultivate partnerships.
  • Demonstrated high level of confidence in making strategic decisions, good judgment, and innovative and creative problem-solving skills.
  • Knowledge of Microsoft Office suite, File Maker Pro, and knowledge of cloud applications such as Google Docs and Forms.
  • Ability to interact and successfully collaborate with a broad spectrum of contributing groups and customers.
  • Knowledge of email marketing software and strong organizational skills are desirable.
  • Must have flexible work hours that may include evenings, weekends, and holidays

2. BS in Public Relations with 2 years of Experience

  • Excellent reading, writing and oral proficiency in the English language
  • Strong selling skills and client communication skills
  • Ability to communicate effectively with various department staff members within the hotel.
  • Ability to communicate effectively with the sales managers responsible for booking various group business, and all other department staff members who will be involved in carrying out the needs of a group/guests.
  • Ability to act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
  • Ability to have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms.
  • Ability to maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
  • Ability to develop creative and attractive menu presentations for potential clients
  • Ability to maintain an active trace/follow-up system on all personal sales calls
  • Ability to coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues
  • Ability to conduct tours of the property with meeting planner and potential clients

3. BS in Marketing with 5 years of Experience

  • Interest in online and web-based tools
  • Experience updating websites or databases is desirable.
  • Creativity, openness to new ideas and be a team player with a good attitude.
  • Knowledge of graphic software programs (InDesign, Photo Shop, Canva etc.)
  • Perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly, understand guest’s service needs 
  • Requires knowledge of general sales techniques and yield management experience.
  • Requires highly developed customer service skills.
  • Strong follow-up and guest satisfactions skills.
  • Understand and follow verbal/written instructions.

4. BA in Corporate Communication with 3 years of Experience

  • Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
  • Strong administrative and organizational skills.
  • Strong Microsoft Office skills (for generating reports via Excel or documentation via Word).
  • Advanced hands-on experience with video conferencing technologies and Unified Communication technologies such as Skype for Business, Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control system, IP Protocols, Bridging services, and VoIP.
  • Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis.
  • Ability to provide quality client service to both internal and external contacts.
  • Continually improves client service through recommendations to management and diligent, thoughtful and timely execution of support requests.
  • Requires patience, creativity and discretion.
  • Ability to appropriately delegate work to others to meet deadlines, goals and objectives, develop skills and knowledge of others, build capacity and productivity of the team.
  • Ability to lead others effectively in a team or cooperative, enthusiastic and friendly environment to complete small/medium-scale projects and to reach established goals and objectives in a timely manner.
  • Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.
  • Strong analytical skills relative to impact on hotel revenue

5. BS in Marketing with 4 years of Experience

  • Previous experience passionately providing catering event leadership.
  • Warmth and enthusiasm are key in developing the important guest relations necessary for this position.
  • Ability to finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas.
  • Ability to provide input for the weekly and monthly forecast
  • Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime
  • Competency in writing with strong attention to detail.
  • Ability to communicate effectively verbally and in writing 
  • Strong understanding of revenue management principles  
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations 
  • Ability to communicate fluently in English both verbally and through legible writing to both internal and external sources.

6. BS in Project Management with 3 years of Experience

  • Maintains a professional image at all times through appearance and dress
  • Ability to work collaboratively with hotel service team in providing exceptional customer service
  • Clear, concise written and verbal communication skills
  • Ability to navigate complicated computer systems & strong knowledge of Microsoft office.
  • Ability to work effectively under time constraints and deadlines
  • Interpersonal Savvy, problem Solving, functional/Technical Skills
  • Participate as team player with other key hotel members.
  • Professionally represent the hotel in community and industry organizations and events
  • Provide constructive feedback to all departments and hotel sales and marketing leaders
  • Be self-motivated and able to work with minimal supervision Must possess leadership skills
  • Possess computer skills, including Microsoft Word, Excel, and Delphi Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market

7. BS in Event Management with 2 years of Experience

  • Understanding of hotel departments
  • Good understanding of the luxury hotel market
  • Additional experience in the hospitality industry.
  • Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
  • Proven ability to plan and execute events effectively with a strong attention to detail
  • Working knowledge of Delphi, word, excel, and meeting matrix programs
  • Strong written and verbal communication skills and advanced knowledge of catering.
  • Attention to detail and strong organizational skills.
  • Impeccable dress standards to represent this luxury property.
  • Needs to distinguish the various priorities as they relate to both guests and employees.
  • Ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
  • Ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.
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