COMMUNITY OPERATIONS LEAD RESUME EXAMPLE
Published: August 5, 2024 - The Community Operations Lead coordinates projects by ensuring team accountability on deadlines and breaking down seasonal goals into milestones. Develops tracking systems to keep projects on track and documents lessons and results. Manages contracts, invoices, and onboarding for Education Community Managers while recruiting and interviewing new candidates.


Tips for Community Operations Lead Skills and Responsibilities on a Resume
1. Community Operations Lead, Blue Horizon Education, Austin, TX
Job Summary:
- Take responsibility for growing an online community of pathologists who collaborate with PathAI
- Develop and implement proactive outreach and engagement strategies and measure the results
- Build out operations workflows for customer support tools
- Implement tactics to ensure pathologists are aware of and engaged within the PathAI contributor network
- Analyze performance data and report back to
- Respond rapidly to pathologist questions and concerns
- Support product development efforts by advocating for pathologist needs
- Be an ambassador for PathAI within the pathology community
Skills on Resume:
- Community Growth (Hard Skills)
- Outreach Strategy (Hard Skills)
- Workflow Development (Hard Skills)
- Network Engagement (Soft Skills)
- Data Analysis (Hard Skills)
- Rapid Response (Soft Skills)
- Product Advocacy (Soft Skills)
- Community Ambassadorship (Soft Skills)
2. Community Operations Lead, Green Valley Initiatives, Denver, CO
Job Summary:
- Building systems and infrastructure to help Education Community Managers hit goals
- Run weekly 1:1s and team meetings with a global team
- Coordinate projects by keeping the team accountable on deadlines, setting and breaking down seasonal goals into milestones
- Creating tracking systems to ensure projects are completed on track, and lessons and results are documented.
- Communicate updates and progress to internal stakeholders and build relationships across the company.
- Manage contracts and invoices for Education Community Managers including their onboarding and systems access
- Recruit and interview new candidates
- Work closely with Community Global Lead to assess contractor performance and areas for improvement
- Create a culture of learning and results so that local market learnings can be applied to scale in other markets globally
- Build trusted relationships with key stakeholders such as Product, PMMs, Community, Marketing etc. to help the Education Community Managers do their job well
- Work with internal support teams to develop acquisition playbooks, training materials, local market research, ambassador programs and more.
Skills on Resume:
- Systems Building (Hard Skills)
- Team Leadership (Soft Skills)
- Project Coordination (Hard Skills)
- Tracking Systems (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Contract Management (Hard Skills)
- Recruitment (Soft Skills)
- Performance Assessment (Soft Skills)
3. High-Density Community Operations Lead, Harmony Learning Center, Portland, OR
Job Summary:
- Oversees the execution of response, recovery, and resilience activities in designated high-density communities
- Helps to establish response, recovery, and resilience planning objectives for designated Tier 1 and Tier 2 communities
- Coordinates and supports work of testing and vaccine operations
- Coordinated with canvassing team manager to help inform outreach efforts
- Helps Community Coordination Lead set, monitor, and track response, recovery, and resilience performance metrics
- Coordinates and integrates planning, operations, logistics, and other related response activities with community partners and municipal leadership
- Supports Community Coordination Lead in surveillance and statistical analysis
- Maintains situational awareness of the response operations and priorities of internal and external stakeholders
- Serves as a subject-matter expert for state, Tier 1 and Tier 2 municipal, and community stakeholders
- Prepares and/or contributes to reports, presentations, and data briefs for community, state, and municipal leadership
Skills on Resume:
- Activity Oversight (Soft Skills)
- Planning Objectives (Hard Skills)
- Operational Coordination (Hard Skills)
- Outreach Support (Soft Skills)
- Performance Monitoring (Hard Skills)
- Logistics Integration (Hard Skills)
- Statistical Analysis (Hard Skills)
- Stakeholder Awareness (Soft Skills)