COMMUNITY CARE MANAGER RESUME EXAMPLE

Job Summary:

• Professional approach to engagement with all key internal and external stakeholders
• Experience in Human Resource Management of clinical staff including RNs, ENs and PCAs
• Responsible for ensuring care services comply with regulative and legislative requirements
• Provide Care Leadership in line with Aveo's Policy and Procedures to ensure clinical and care governance is achieved
• Cover community facilitator absence, sickness, holidays and provide emergency cover 
• Observe and sign off care workers’ care competencies.
• Arrange additional training for care workers and Community Facilitators 
• Demonstrates commitment to excellent internal and external customer service.
• Maintain confidentiality of all client information and monitor all company systems

Skills on Resume:

• Stakeholder Engagement (Soft Skills)
• HR Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Care Leadership (Soft Skills)
• Emergency Coverage (Soft Skills)
• Competency Sign-Off (Hard Skills)
• Training Coordination (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Developing policies and procedures from company base procedures
• Recruiting staff and ensuring they are inducted and trained accordingly
• Marketing the service effectively and attending networking events 
• Adhering to CQC regulatory standards of care and ensuring compliance at all times
• Report writing and presenting, working to KPIs and maintaining the highest care standards at all times
• Managing staff who are working out in the community. 
• Assigning rotas and shifts, advising on packages and being on call for all client queries.
• Offering support and ongoing training and coaching.
• Liaising with social services, families and other external bodies to ensure clients receive the most suited care to meet their needs.
• Attend meetings and reviews to get the best outcome for all involved.
• Ensure all staff are trained up to company and industry standards.
• Deal with tenders and new business, increasing revenue and making slick business decisions.

Skills on Resume:

• Policy Development (Hard Skills)
• Staff Recruitment (Soft Skills)
• Service Marketing (Hard Skills)
• Regulatory Compliance (Hard Skills)
• KPI Reporting (Hard Skills)
• Community Staff Management (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Business Development (Hard Skills)

Job Summary:

• Mentor, supervise, and coach care workers and community facilitators in the field.
• Ensure Community Facilitators are hitting weekly and monthly KPIs 
• Ensure that the service of Abbot’s care provider is deemed safe within the parameters of CQC requirements.
• Seek Guidance within the organization and externally, e.g. ACAS prior to making important decisions.
• Keep an up-to-date audit of all service user files and ensure information is transferred to the relevant IT systems.
• Meet to review new referrals of a complex nature and advice on capacity and timescales for new business, working with the Intake team.
• Ensure that all new business is assessed and set up accordingly.
• Oversee and implement the buddy scheme across all areas.
• Aware of and report risks to Abbot’s care.
• Carry out weekly catch-up meetings and monthly supervisions with all Community Facilitators.

Skills on Resume:

• Mentorship (Soft Skills)
• KPI Management (Hard Skills)
• CQC Compliance (Hard Skills)
• Decision Guidance (Soft Skills)
• File Auditing (Hard Skills)
• Referral Review (Soft Skills)
• Business Assessment (Hard Skills)
• Risk Reporting (Hard Skills)