The Commercial Services Manager co-develops a regional pricing strategy to align with business acquisition and retention goals. Tracks realization and reports to sales and regional management stakeholders, while owning regional CPQ requirements and facilitating automation and autonomy for sales users. Supports the sales community in acquiring approved pricing, managing complex pricing models for tenders, and responding to non-standard pricing requests, ensuring effective profit management.
Tips for Commercial Services Manager Skills and Responsibilities on a Resume
1. Commercial Services Manager, Summit Enterprises, Greenville, SC
Job Summary:
- Lead and manage the Strategic Capabilities function for all individual franchise and cross franchise opportunities in accordance with the Stryker Leadership qualities
- Maintains highest levels of engagement across all teams and supports them with their development.
- Ensures that complex tender responses and framework offerings are managed in accordance with Stryker SOP to ultimately the development of high quality bid / framework responses.
- Oversees Contract Monitoring program and oversees consistency in pricing policies across all routes to market.
- Leads engagement with NHS Trusts for selected Cross franchise opportunities.
- Engages with senior Trust multi-disciplinary stakeholders (Procurement, Finance, Operations) delivering cross-divisional pricing models.
- Delivers advice and knowledge to the franchises on all things relating to bidding and contracting within the NHS procurement landscape and Future Operating Model.
- Supports the Director, Strategic Capabilities with scoping out strategic business opportunities
- Supports franchises with contractual related issues/disputes with positive resolutions and outcomes
- Strives to continuously improve tools and systems for effective commercial services support to the franchises
Skills on Resume:
- Strategic Leadership (Soft Skills)
- Team Engagement (Soft Skills)
- Tender Management (Hard Skills)
- Contract Monitoring (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Procurement Expertise (Hard Skills)
- Business Development (Soft Skills)
- Service Improvement (Hard Skills)
2. Commercial Services Manager, Horizon Innovations, Mesa, AZ
Job Summary:
- Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
- Lead, motivate and optimize the service team to provide a superior customer experience
- Execute established business plans to meet and exceed revenue goals
- Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
- Work closely and effectively with all departments and Department Managers
- Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
- Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
- Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
- Manage strategic relationships with local trade schools to secure access to students and alumni
- Demonstrate and encourage open and collaborative communication among all members of the team
Skills on Resume:
- Revenue Management (Hard Skills)
- Team Leadership (Soft Skills)
- Business Execution (Hard Skills)
- Policy Administration (Hard Skills)
- Department Collaboration (Soft Skills)
- Customer Satisfaction (Soft Skills)
- Performance Monitoring (Hard Skills)
- Strategic Relationships (Soft Skills)
3. Commercial Service Operations Manager, Apex Solutions, Little Rock, AR
Job Summary:
- Continually educate technicians regarding the importance of safety and best-practices in the field
- Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
- Participate in management team meetings to help develop corporate growth strategy and address operational challenges
- Work in conjunction with the Recruiting team to recruitment and onboarding new technicians and office support staff
- Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
- Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
- Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements
- Support Tudi Mechanical Systems in other actives and responsibilities as assigned or needed
- Defining strategy on Price and Margin and leverage ROI evaluation ensuring compliance with contract commitments and commercial risk assessment
- Leading Hand-Off for project execution phase (OTR) (supported by the team) to track, monitor and report the assigned project/s (CMS tool management
Skills on Resume:
- Safety Education (Hard Skills)
- Performance Evaluation (Soft Skills)
- Strategic Participation (Soft Skills)
- Recruitment Collaboration (Soft Skills)
- Training Management (Hard Skills)
- Budget Planning (Hard Skills)
- Safety Leadership (Soft Skills)
- Project Execution (Hard Skills)
4. Commercial Plumbing Service Manager, Dynamic Ventures, Fort Wayne, IN
Job Summary:
- Oversees and directs the administration and planning functions needed for an efficient department.
- Collaborates with supervisor to review departmental budget and performance and develops strategic plans for growth
- Monitors the broader plumbing industry and remains current with trade trends and technologies as well as the competition
- Forecasts workforce capacity shortages and surpluses based on seasons and schedules and makes adjustments accordingly
- Ensures accurate record keeping throughout the department
- Monitors licensing and permitting to ensure both are current
- Oversees departmental purchasing practices and ensures all parts and equipment are available
- Evaluates departmental purchasing practices to ensure vendor/product mix, quality, pricing, and service meet standards
- Establishes and enforces policies, procedures, and processes regarding employee field material and equipment purchases
- Assists in scheduling and direction of logistics/tech support personnel to ensure complete and timely delivery of parts, equipment, and materials to job sites and/or warehouse
- Provides logistical support by locating, loading, and delivering parts, equipment, materials, and tools
Skills on Resume:
- Department Administration (Hard Skills)
- Strategic Planning (Soft Skills)
- Industry Monitoring (Hard Skills)
- Workforce Forecasting (Soft Skills)
- Record Keeping (Hard Skills)
- Purchasing Oversight (Hard Skills)
- Policy Enforcement (Soft Skills)
- Logistical Support (Hard Skills)
5. Commercial Plumbing Service Manager, Synergy Partners, Baton Rouge, LA
Job Summary:
- Ensures department financial goals are met, with primary focus on achievement of gross profit goals.
- Review job cost sheets for accuracy and variance to expected performance, taking corrective action
- Controls labor costs by ensuring staffing, compensation, overtime, safety, quality, and productivity standards are met
- Controls material costs by ensuring inventory, purchasing, and usage standards are met
- Drives revenue by ensuring direct reports sell company services profitably at every opportunity
- Performs sales functions such as determining needs, making recommendations, preparing estimates, and closing sales
- Monitors and manages departmental accounts receivable, ensuring all jobs/services are completed, invoiced, closed, and collected accurately and within required timeframes
- Provides feedback to ensure jobs are being sold correctly, meeting technical/quality standards, & maximizing gross profits
- Ensures high levels of field performance while providing the highest levels of customer service and support.
- Maintains increasingly high levels of technical expertise by staying current on technical trade development and innovation
Skills on Resume:
- Financial Management (Hard Skills)
- Cost Analysis (Hard Skills)
- Labor Control (Hard Skills)
- Material Management (Hard Skills)
- Revenue Generation (Soft Skills)
- Sales Performance (Soft Skills)
- Accounts Receivable (Hard Skills)
- Technical Expertise (Hard Skills)
6. Commercial Plumbing Service Manager, Crestline Enterprises, Reno, NV
Job Summary:
- Establishes departmental technical standards of performance, processes, & procedures
- Provides ongoing technical training
- Develops, implements, and maintains a formal ongoing departmental quality assurance and improvement program
- Knows and ensures any applicable regulatory standards are met
- Ensures departmental quality standards are met
- Reviews all direct reports’ paperwork, including work orders, to ensure accuracy, completeness, and timeliness
- Ensures company vehicles and tools are well maintained by performing ongoing inspection and reporting
- Works with sales personnel to ensure high quality execution of sold jobs
- Reviews quotes, orders, and sales contracts to ensure materials list and installation directions are complete, accurate, and executable before assign the job to installers
- Monitors departmental dispatch board to ensure tech and installer resources are most effectively scheduled and deployed
- Handles escalated customer issues/disputes, exercising appropriate judgment while remaining within company standards
- Ensures the safety, well-being, development, performance, and advancement of staff.
- Works closely with HR to recruit, on-board, develop, and lead qualified commercial plumbing staff members
- Oversees, directs, coaches, and supports employees through training, encouragement, reviews, and correction
- Maintains complete files on all direct reports
- Provides 90-day, 6-month, & annual reviews of performance & compensation
Skills on Resume:
- Technical Standards (Hard Skills)
- Quality Assurance (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Paperwork Review (Hard Skills)
- Equipment Maintenance (Hard Skills)
- Sales Collaboration (Soft Skills)
- Dispatch Monitoring (Hard Skills)
- Staff Development (Soft Skills)
7. Commercial Services Manager, Pinnacle Services, Boise, ID
Job Summary:
- Supervise and work with management to ensure all operations are effectively integrated.
- Ability to build and maintain working relationships with C-Level individuals at client companies.
- Development, prioritization and implementation of strategies to accommodate current and future organizational plans.
- Ensures compliance with company policies, procedures and processes.
- Works closely with the company's COO to ensure the integrity and availability of information at all levels.
- Keep abreast with current industry trends.
- Identify, track and mitigate operational risks.
- Review and guide key vendor relationships for strategic success and profitability.
- Supporting IOC’s Account Team managing After-market business with a 360° approach along with Sales Force in opportunity development/assessment with Customers
- Preparing commercial proposals, guarantee Quality completeness and Time responsiveness
Skills on Resume:
- Operations Supervision (Hard Skills)
- Client Relationships (Soft Skills)
- Strategic Planning (Soft Skills)
- Policy Compliance (Hard Skills)
- Executive Collaboration (Soft Skills)
- Industry Awareness (Hard Skills)
- Risk Management (Hard Skills)
- Vendor Management (Hard Skills)
8. Commercial Services Manager, Cascade Systems, Spokane, WA
Job Summary:
- Co-own the development of a regional pricing strategy aligned to the business acquisition and retention goals.
- Tracking realisation and own reporting to sales and regional management stakeholders
- Ownership of regional CPQ requirements, training and enhancements in order to facilitate greater automation and autonomy for the sales users
- Support the sales community in acquiring approved pricing as per product matrix, including the capture of deviation from list price
- Support complex pricing models for tender responses and respond with agility to non-standard pricing request, managing gross profit
- Monitor discount escalation outcomes, analysing root cause for discount request across the region, vertical and individual contributor level
- Evolution of pricing and product within the existing regional book along with annual indexation beyond CPI/world index realisation which takes into consideration complexity of delivery, operational capabilities and new features of go-to-market solutions for ABL including WFR.
- Work closely with the WFR product manager to drive this objective.
- Globalisation, Consolidation and/or Account Transfer oversight, collaboration with cross-border peers to build pricing strategies that meet the client need and minimise impact on group revenue, ensuring regional compliance with approval process.
Skills on Resume:
- Pricing Strategy (Hard Skills)
- Sales Reporting (Hard Skills)
- CPQ Management (Hard Skills)
- Sales Support (Soft Skills)
- Complex Pricing (Hard Skills)
- Discount Analysis (Hard Skills)
- Product Evolution (Hard Skills)
- Cross-border Collaboration (Soft Skills)
9. Commercial Services Manager II, HarborView Associates, Norfolk, VA
Job Summary:
- Develops, evaluates and implements moderately complex pricing strategies and models based upon current business and competitive market dynamics for assigned channel.
- Implements established segment specific pricing guidelines across company product portfolio.
- Performs setting prices, testing pricing and promotion strategies, and determining go-to-market pricing on new product launches.
- Participates in Request For Pricing (RFP) process. Communicates and consults with sales representatives.
- Calculates impact of pricing changes on gross margin, business case discounts, rebate programs and profitability.
- Compares data against market practice trends.
- Projects impact of pricing changes on profitability, ROI and growth rates.
- Identifies and communicates trends in pricing, and proactively makes recommendations for management decision making.
- Provides product management and marketing with periodic feedback regarding market and competitive data.
- Negotiates payment terms, MSAs and service schedules.
- Manages contract workflow and provides red line contracts back to legal, sales, and customer.
- Escalates moderately complex issues to legal or commercial services.
Skills on Resume:
- Pricing Strategy (Hard Skills)
- Guideline Implementation (Hard Skills)
- Price Setting (Hard Skills)
- RFP Participation (Hard Skills)
- Impact Calculation (Hard Skills)
- Market Analysis (Hard Skills)
- Trend Communication (Soft Skills)
- Contract Management (Hard Skills)
10. Commercial Services Manager, ClearPath Solutions, Wichita, KS
Job Summary:
- Overall responsibility for Kyndryl Real Estate’s financial forecasting and reporting Germany, in conjunction with the Finance support assigned to the Real Estate Function.
- Overall management and execution of business controls in Germany
- Innovation driven approach, examining all avenues for continuous improvement, automation and efficiency via technology and using insights from analytics.
- Management of all Capex and Opex investments as required, with support from direct team members.
- Oversight of the creation and submission of all business cases for both internal and client related Real Estate commitments and investments, supported by Central resource, dedicated to this purpose.
- Working with the wider Kyndryl Finance Team to provide required reporting, forecasting and cost control actions
- Ensuring an operating model that drives efficiency in spending, meeting required targets.
- Developing methods to dashboard data, working to automate where possible.
- Devising and managing processes as needed to provide the required level of control, but with a focus on flexibility, delegation, and speed of action.
Skills on Resume:
- Financial Forecasting (Hard Skills)
- Business Control Management (Hard Skills)
- Innovation and Automation (Soft Skills)
- Capex/Opex Management (Hard Skills)
- Business Case Oversight (Hard Skills)
- Finance Collaboration (Soft Skills)
- Efficiency Optimization (Soft Skills)
- Data Dashboarding (Hard Skills)
11. Commercial Services Manager, Vanguard Services, Fargo, ND
Job Summary:
- Using transactional partner to provide fully formed business cases for new lease commitments.
- Responsible for the management of all workplace related assets within Germany.
- Expected to work very closely with vendor partners to manage the inventory and investment requests as required for Kyndryl to operate reliable, safe & comfortable office environments.
- Forecast multi-year investments, and look for innovative ways of reducing cost and increasing the useable life of assets including implementing technology solutions such as IOT and usage based maintenance
- Required to work very closely with Project and Site operations teams to ensure new or updated assets are correctly captured
- Highlight operational risk where present, formulating plans to resolve in the most efficient manner.
- Constantly innovate to improve delivery, be this with tools, data, new approaches or partnerships.
- Invest time in growth as a professional asset manager, seeking opportunities to enhance skills and abilities.
- Work with vendors, peers and manufacturers in the wider industry to adopt new and emerging ideas.
Skills on Resume:
- Business Case Development (Hard Skills)
- Asset Management (Hard Skills)
- Vendor Collaboration (Soft Skills)
- Investment Forecasting (Hard Skills)
- Innovation Implementation (Soft Skills)
- Operational Coordination (Soft Skills)
- Risk Management (Hard Skills)
- Professional Development (Soft Skills)
12. Commercial Services Manager, Frontier Enterprises, Madison, WI
Job Summary:
- Assess transactional sales opportunities from a financial and market viewpoint, provides insight and approves pricing and investment.
- Build pricing and financial models for complex opportunities and offers analysis and recommendations to the exec level.
- Work across the business and with customers to advance pricing and market intelligence, sharing it internally and using it to improve pricing and sales strategies.
- Understand and analyze the quote to cash process and seeks to improve it through system development, automation and user coaching.
- Leading commitment/growth for Contractual Services by being accountable for overall Project proposal strategy and arranging the Bid-to-Win process to achieve financial and operational targets committed
- Coordinating NAM and LATAM CS commercial team, managing pipeline of opportunities along with corporate Functions during proposal preparation and follow-up
- Working with Vendor Partners where required to leverage the value they will bring to operation.
- Adapt pricing to meet the requirements and specific market needs of the various verticals
- Price book inflation tolerance, based on discount history and competitive pricing intelligence
Skills on Resume:
- Sales Assessment (Hard Skills)
- Financial Modeling (Hard Skills)
- Market Analysis (Soft Skills)
- Process Improvement (Hard Skills)
- Proposal Strategy (Soft Skills)
- Team Coordination (Soft Skills)
- Vendor Management (Soft Skills)
- Pricing Adaptation (Hard Skills)