COMMERCIAL OPERATIONS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: July 29, 2024 - The Commercial Operations Analyst has a background in the pharmaceutical or healthcare industry, skilled in Excel, Access/SQL, Word, and PowerPoint, and is adept with reporting tools like Cognos, Crystal, and BI. This role demands strong analytical skills, SAP experience, and an ability to tackle complex problems, prioritizing effectively in dynamic environments. The analyst also possesses strong business acumen, data manipulation and analysis skills, and excels in communication and relationship-building across departments.

Essential Hard and Soft Skills for a Standout Commercial Operations Analyst Resume
  • Data Analysis
  • Financial Modeling
  • Advanced Excel
  • CRM Management
  • Dashboard Creation
  • SQL
  • Report Generation
  • Market Research
  • Process Improvement
  • Data Visualization
  • Analytical Thinking
  • Problem Solving
  • Communication
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Adaptability
  • Critical Thinking
  • Organizational Skills
  • Interpersonal Skills

Summary of Commercial Operations Analyst Knowledge and Qualifications on Resume

1. BA in Business Administration with 1 year of Experience

  • Prior relevant experience (knowledge of Salesforce or other CRM systems and knowledge of SAP)
  • Computer literacy, very good knowledge of Microsoft Office suite (especially Excel)
  • Good knowledge of English, both written and spoken
  • Strong organizational skills and excellent teamwork, interpersonal communication skills (both written and verbal)
  • Ability to perform multiple tasks and maintain demanding timelines
  • Strong interpersonal skills and ability to work well under pressure.
  • Able to manage and prioritize multiple complex projects with demonstrated time management skills as well as the ability to work independently.
  • Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
  • Team player with the ability to interact effectively cross-functionally and with all levels of management

2. BA in Finance with 3 years of Experience

  • Have related experience (developing customer agreements, administering customer pricing, or related activity) within an Enterprise application environment.
  • Knowledge of the pharmaceutical industry, hospital/pharmacy products, and/or medical device contractual terms and conditions 
  • Strong interpersonal, written, and verbal communication skills accompanied with critical thinking and problem-resolution skills.
  • Proficient with Microsoft Office applications (Excel, Word, PowerPoint).
  • Knowledge of ERP systems (SAP, Model N, Qlik, etc.) and other database concepts
  • Working knowledge of SAP (or other Enterprise systems) with an understanding of maintaining master data relative to pricing, working knowledge of Vistex
  • Intermediate knowledge of MS Word and Excel
  • High level of learning aptitude and strong written/verbal communication and interpersonal skills
  • Excellent organizational and analytical skills, attention to detail, and ability to multitask in a fast-paced deadline driven environment
  • Knowledge of Medical Device products and Government contract/pricing experience

3. BA in Economics with 4 years of Experience

  • Excellent written and oral communication skills
  • Fluent (written and spoken) in required customer language and very good knowledge of English
  • Conflict management skills - in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers
  • Ability to prioritize tasks and work under pressure/demanding timelines
  • Ability to follow specific processes and flexibility as appropriate
  • Maintain strong control over the details and ability to work in a fast and dynamic organization
  • Be a specialist in structuring, analyzing, and understanding data
  • Knowledge of MS Outlook, Word, and Excel
  • Strong technical skills with the ability to quickly learn other customer-specific proprietary systems. 
  • JDE experience and ability to operate effectively in an office environment, using computers and other office equipment
  • Experience developing customer contracts and administering customer pricing (or related activity) within an Enterprise application environment

4. BA in Accounting with 2 years of Experience

  • Strong self-direction and initiative
  • Willingness and ability to take complete ownership of responsibilities.
  • Excellent analytical and problem-solving skills.
  • Desire to drive process improvements with attention to detail.
  • Strong interpersonal skills with the ability to influence co-workers from multiple departments, and to communicate with sales executives.
  • Proficient verbal and written communication skills
  • Experience working with commercial sales members.
  • Ability to correlate results from data analysis to sales processes to surface insights and support business decisions.
  • Ability to adapt to changing priorities in an individual and team environment.
  • Personal organizational skills

5. BA in Marketing with 3 years of Experience

  • Highly numerate and logical
  • Data analysis software experience such as Power BI or programming languages
  • Strong planning and organizational skills with an ability to work to a deadline
  • Communicates well with team members and stakeholders with effective presentation skills
  • Enjoys working in a collaborative atmosphere to contribute to a team
  • Have proven organization skills and attention to detail while retaining big-picture goals
  • MS Power BI & SQL skills and have previous line management experience 
  • Experience in Commercial/Sales Operations, Strategy, FP&A, Management Consulting, or similar fields in SaaS organizations with strong exposure to go-to-market strategy
  • Experience working with CRM systems and smart, highly numerate, commercial
  • Strong analytical skills (including mastery of Microsoft Excel/Google Sheets) and experience with reporting and data analyses

6. BA in Management Information Systems with 2 years of Experience

  • Strong analytical skills and ability to structure complex analysis into digestible findings
  • Work experience in Sales, Data analytics or consulting
  • Sales controlling and related experience is an advantage
  • Familiar with KPIs and reporting 
  • Advanced Excel and PowerPoint skills
  • SAP BI/BW user knowledge and visual tools knowledge like Tableau
  • CRM knowledge mainly Dynamics 365
  • International environment
  • Fluent in English and any other South or Central European languages
  • Strong customer service focus and excellent business acumen.
  • Ability to adapt to and embrace change

7. BA in Data Science with 4 years of Experience

  • Experience within the Pharmaceutical and consumer Health industry. 
  • Demonstrated attention to detail.
  • Effective time management and the ability to work autonomously as well as within a team.
  • Experience in sales operations, preferably in an industry-leading sales organization
  • Demonstrated track record driving projects to completion
  • Excellent analytical thinker who can leverage data and define metrics to drive sales and hit goals
  • Passionate collaborator with the ability to work in a dynamic, cross-functional, start-up environment
  • Ability to build and deliver sales training content
  • Salesforce.com, Outreach.io, and Domo experience
  • Highly motivated team self-starter and team player

8. BA in Statistics with 5 years of Experience

  • Experience in online media, preferably with sales operations experience
  • Proficiency in MS Word, Excel, and PowerPoint
  • Organized with rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
  • Very strong interpersonal, communication and presentation skills.
  • Strong analytical and problem-solving skills with the ability to work independently and collaboratively.
  • Ability to set goals, meet/exceed deadlines, and successfully manage multiple assignments concurrently.
  • Ability to clearly and effectively communicate with clients and all levels of management across different functions
  • Have a strong commercial mind and a high level of attention to detail.
  • Have demonstratable numerical and Excel experience. 
  • Excellent communication skills to build relationships across the business.
  • A positive "can do" attitude

9. BA in Supply Chain Management with 6 years of Experience

  • Have opportunity management or sales support experience in the technology industry
  • Understanding of Renewals/ Sales Ops functional disciplines preferably in a software environment
  • Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
  • Excellent interpersonal skills and articulate in written and verbal communication
  • Willingness to appropriately debate difficult issues and ability to think quickly
  • Ability to understand broader business and financial issues and juggle multiple projects and tasks
  • Able to think independently and consider cross-functional and downstream impacts
  • Must have a strong investigative mindset and problem-solving abilities
  • Experience and working knowledge with MS Office and Google Apps for Work productivity tools
  • Desired skills include good knowledge of business systems (Salesforce.com expertise), subscription contracts, and service orientation 

10. BA in Operations Management with 4 years of Experience

  • Have relevant tertiary finance qualifications, ideally CPA/CA qualified or equivalent
  • Natural ability to engage and influence stakeholders of various seniorities
  • Strong analytical skillset, comfortable with financial modeling
  • Be proactive in identifying opportunities for improvement
  • Be a positive addition to the fantastic culture we’ve created in this team.
  • Commercial Operations Analyst Requirements
  • Excellent verbal and written skills.
  • Be comfortable adapting under pressure and have a desire to succeed when things get tough
  • Strong communication skills (both oral and written)
  • Ability to grasp concepts and ideas quickly and thrive in a fast-paced environment
  • Must have a quantitative mindset

11. BA in Industrial Engineering with 5 years of Experience

  • Experience in the pharmaceutical industry or related healthcare industry experience, generic industry experience
  • Ability to work independently as well as within a team environment
  • Ability to prioritize and work well within a dynamic environment
  • Excel, Access/SQL, Word, and Powerpoint skills and strong collaborative mindset
  • Strong background in various reporting tools (Cognos, Crystal, BI, etc)
  • SAP experience and analytical with a keen attention to detail
  • Post-grad experience in either business analytics, banking, or consulting.
  • Strong data manipulation and analysis skills
  • Ability to tackle large, ambiguous problems
  • Strong business acumen, communication and presentation skills
  • Organized and able to effectively balance priorities
  • Ability to develop and maintain strong relationships across departments (legal, business development, operations, product, etc.)
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