• Provide daily operational support and documentation necessary for the efficient and effective use of the clinical systems and technology.
• Ensure new system initiatives are functionally accurate, efficient, tested, validated, documented, and communicated.
• Monitor/safeguard production systems with regular review of security and performance logs.
• Work with vendors, Health IT, and UCF Health staff to communicate and create awareness of system updates, enhancements, opportunities, issues, and outages.
• Coordinate, communicate, follow up, or address all system needs including incident management, system-related review and evaluations.
• Provide high-level direction and develop processes and procedures for the efficient intake and development of reports to support clinical and administrative analytics needs.
• Work with clinical team members to identify needed reports, locate available canned reports or develop new reports, and provide a self-serve platform to requesters for report generation.
• Be a resource to the clinical and Academic Health Sciences community by providing expertise for clinical data residing in the clinical systems.
• Work with clinical administration and consultants to deliver necessary qualifying reports (such as MIPS, PQRS, PCMH, and other clinical quality measures).

Skills: Clinical Systems Support, System Testing and Validation, Security and Performance Monitoring, Vendor and Stakeholder Communication, Incident Management, Report Development and Analytics, Clinical Data Expertise, Regulatory Compliance and Reporting

• Collaborate to implement and uphold industry best practice standards to ensure security and compliance for systems, technical assets and the use of technology in the clinical practice.
• Perform thorough review (i.e. requirement analysis, system feasibility studies, system testing and validation, security assessment) for systems, functionality and integrations, requested for implementation into the clinical environment.
• Monitor and safeguard production systems with regular review of security and performance logs.
• Interface and educate clinical faculty, staff, learners, clinical administration and affiliated partners to provide consistent a baseline in knowledge, ability and use of the clinical systems.
• Work with the College's departments and units to build awareness and a sense of common purpose around health and information technology.
• Ensure open collaborative interactions between Health IT units, UCF Health, UCF IT, and health partners to ensure transparency and completeness in communications.
• Ensure new clinical system initiatives are appropriately evaluated, tested, and implemented
• Maintain advanced working knowledge of the current and future state of the EHR systems, through regular research, forum monitoring, educational programs, and conference participation.

Skills: Compliance and Security Standards Implementation, System Review and Analysis, Monitoring and Optimization, Stakeholder Education and Engagement, Collaborative Leadership, Interdepartmental Collaboration, Clinical System Evaluation and Implementation, Continuous Learning

• Respond to customer requirements in a friendly, prompt and caring manner, always maintaining the highest level of confidentiality and respect.
• Work as a partner with team members, and demonstrates a willingness to do whatever needs to be done to meet the needs of internal and external customers and the department.
• Communicate clearly and effectively with external and internal customers.
• Carry out safety and infection control procedures to ensure patient, staff and visitor safety.
• Coordinate the planning of patient care systems for inpatient, outpatient, and/or clinical areas, verifying screen layouts, assisting in defining clinical databases, and assisting in defining security procedures. 
• Assist with the testing of interfaces between various clinical systems.
• Coordinate the implementation of patient care systems including developing and presenting education and training to all clinical staff, orienting new clinical personnel to systems
• Developing and maintaining user manuals.
• Act as a liaison between clinical departments and IS for software issues including troubleshooting software issues and handling software problems.
• Coordinate the education of staff for computer systems

Skills: Customer Service, Team Collaboration, Communication Skills, Safety and Infection Control, Patient Care Systems Coordination, Training and Education, Documentation and Manuals, Technical Support Liaison

• Keep abreast of all hospital, clinic and nursing policies and regulations.
• Develop and maintain communication and social skills and safeguard the confidentiality of all patients at all times.
• Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in fields of expertise. 
• Perform quality assurance activities by monitoring the quality of systems performance by hospital QA standards.
• Serve as liaison with the Medical Staff, IS and other hospital departments regarding all computer systems affecting patient care.
• Report and monitor software issues reported to the hospital information system vendors. 
• Test and approve software fixes before being moved into the production environment.
• Work with clinical departments to identify report writing needs and help identify data fields needed in the reports. 
• Build and compile clinical reports within the hospital information system.
• Assist clinical departments in meeting quality measures by embedding the quality measures and clinical decision support rules within information systems in a meaningful way for providers, nurses and clinical support staff.

Skills: Knowledge of Hospital Policies and Regulations, Communication and Social Skills, Professional Development, Quality Assurance, Interdepartmental Liaison, Software Issue Management, Software Testing and Approval, Clinical Reporting and Data Management

• Lead in the development of workflows, system configuration, change documentation and support of operations on application functionality.
• Have excellent communication skills in sharing information with users within the department and organization.
• Have a good understanding of technical infrastructure when applicable such as networking, data interfaces, and server administration.
• Provide consultative Information Technology advice to departmental and organizational leadership and guide other employees within the department.
• Review best practice documentation provided by information system vendors and guide clinical areas in the implementation of these best practices.
• Review Meaningful Use Specifications and work with clinical staff to incorporate meaningful use objectives into clinical workflows. 
• Document meaningful use workflows to meet Meaningful Use Audit requirements.
• Design, build and deliver regularly scheduled reports to Health IT, clinical administration, and partner agencies.
• Work with the health information security office to review, investigate, resolve, and respond to identified incidents, vulnerabilities, and breaches.
• Be a resource to the Academic Health Sciences community by providing expertise for EHR matters

Skills: Workflow Development, Communication Skills, Technical Infrastructure Knowledge, Consultative IT Advice, Best Practice Implementation, Meaningful Use Compliance, Report Generation, EHR Expertise

• Design, develop, implement, and support solutions in the LablT portfolio
• Responsibilities to independently build and maintain solutions in Path Net, PowerPath, and/or LabVantage
• Participate in Change Control Board and Clinical Systems Sub-committee Change Control
• Triage and resolve application-specific break/fix items
• Knowledge share technical and workflow concepts with junior team members and peers
• Creates and maintains application support documentation
• Participates in general clinical systems and lab on-call duties
• Keeps lab team-specific testing scripts up to date
• Participates in system testing events
• Sends timely testing status communication to stakeholders and keeps corresponding project documentation up to date

Skills: Technical Solution Development, Change Management and Governance, Application Support and Troubleshooting, Knowledge Sharing and Mentorship, Documentation and Compliance, On-Call Support and Testing, Testing and Quality Assurance, Project Coordination

• Knowledge of Microsoft Office products.
• Knowledge of departmental case management workflows and how the department interacts with others throughout the organization.
• Working knowledge of health application functions including Welligen Case Management/EHR system.
• Working knowledge of technical case management and health record concepts.
• Excellent problem-solving skills.
• Excellent communication and active listening skills.
• Ability to break down complex concepts to offer solutions and communicate in a non-technical manner.
• Ability to remain competent in system workflows and learn new features and technology.
• The ability to lead, train and mentor peers.
• Ability to work user or system issues within the application to resolution.
• Ability to develop a detailed understanding of the software, its capabilities, and key end-user workflow.

Qualifications: BS in Health Informatics with 3 years of Experience

• Relevant experience in the healthcare industry.
• Be abreast of contemporary developments in EHR Software
• Capable of understanding potential clients' workflows to make suggestions as to which Applications would be beneficial to them.
• Possesses the ability to guide staff in the fundamentals of iterative development, and agile software development processes and procedures.
• Demonstrates knowledge of agile software development methodologies, values, and procedures.
• Proven ability to work independently with limited supervision and with other non-technical departments.
• Excellent communication and facilitation skills; both verbal and written.
• Demonstrates the ability to facilitate meetings.
• Strong Project Management background 
• Be knowledgeable of and able to use all MS Office Suite products including Outlook, Word, Excel, Project, PowerPoint, etc.
• Nurse Informatics working experience
• Applicable clinical or administrative experiences in the acute care healthcare setting or applicable EHR vendor experience.

Qualifications: BS in Computer Science with 6 years of Experience

• Working experience in a testing or analytical role 
• Experience working in software testing or validation.
• Working experience in the Clinical Research industry 
• The ability to synthesize complex or diverse information.
• The ability to identify and resolve problems on time and gather and analyze information skillfully.
• The ability to speak clearly and persuasively in positive or negative situations
• Demonstrate group presentation skills and conduct productive meetings.
• The ability to look for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent communication skills.
• Ability to lead testing efforts by managing stakeholder expectations, reporting progress, and ensuring all test summary documentation is complete

Qualifications: BS in Information Systems with 2 years of Experience

• In-depth knowledge of clinical theory and practice.
• License in a medically related field such as nursing (RN), pharmacy assistant (CPHT), medical assistant (CMT), medical technology (MT) or Emergency Medical Technician - Paramedic (EMTP).
• Must have Technical certification 
• Must demonstrate strong communication and analytical skills.
• Familiar with the processes and procedures related to health care regulatory agencies.
• Applicable hospital or major medical center clinical experience or one year of recent experience supporting a major clinical information system.
• Strong Microsoft Excel and data analytic skills
• Experience working with the 340B system
• The high degree of dexterity in producing materials on a computer. 
• Requires normal or corrected vision and hearing.
• Ability to verbally communicate and sufficient mobility to attend clinical meetings throughout the organization.

Qualifications: BS in Biomedical Engineering with 5 years of Experience

• Progressively responsible and directly related work experience
• Mid-level Microsoft Office skills
• The ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• The ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders

Qualifications: BS in Healthcare Administration with 4 years of Experience

• Prior experience working on project teams, health care system administration, financial and/or clinical systems support and maintenance
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting
• Ability to understand and adhere to operational standards, policies, and procedures
• The ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• The ability to analyze data, draw conclusions and interpret results
• Dedication to detail with proven organizational skills.
• Ability to establish and maintain effective working relationships with co-workers and supervisors.
• Ability to communicate concepts in elegant, concise, eloquent form to management and cross-functional departments or teams verbally, in writing, and through pictures or diagrams

Qualifications: BS in Clinical Information Systems with 6 years of Experience