CLINICAL CONSULTANT JOB DESCRIPTION

A Clinical Consultant in medical device and MedTech is a licensed or credentialed clinician who applies direct care expertise to commercial and product contexts. The role owns the translation layer between clinical evidence and market adoption - advising on product trials, supporting regulatory submissions under frameworks such as ISO 13485 and 21 CFR Part 11, and equipping sales and distribution teams with defensible clinical rationale. Key opinion leaders, hospital procurement committees, and internal product engineering teams each receive different outputs from this position. None of them get what they need from a generalist.

As the Clinical Consultant, you assess clinical evidence, advise sales and product teams, and drive adoption of medical devices and MedTech solutions across hospital, distributor, and regulatory stakeholder channels. The role typically sits within a commercial or clinical affairs function, partnering with sales leadership, product managers, and key opinion leaders to translate clinical data into measurable market outcomes.

Career Impact: Sustained work at the intersection of clinical practice and medical device commercialization builds a profile that is specifically valued by MedTech manufacturers, CROs, and health systems recruiting for clinical affairs and market access leadership.

Business Impact: Device adoption rates and product trial outcomes in target accounts move directly based on the quality of clinical justification this role produces and the relationships it maintains with hospital staff and KOLs.

Growth Opportunity: The competencies developed here - regulatory fluency, KOL management, and clinical data interpretation - open pathways to Clinical Affairs Manager, Medical Science Liaison, and Director of Clinical Education roles within MedTech.

• Lead clinical product evaluations and trials in hospital and distributor accounts, coordinating with sales teams to document outcomes and advance adoption decisions.
• Design and deliver clinical education programs for distributor application specialists, sales representatives, and end-user clinicians covering device indications, contraindications, and procedural best practices.
• Advise product engineering teams on clinical requirements derived from field feedback, diagnostic imaging standards, and evolving treatment protocols.
• Conduct technical discussions with surgeons, radiographers, and clinical procurement stakeholders to justify device selection based on clinical evidence.
• Monitor competitive product positioning in target markets and report clinical advantages and gaps to commercial leadership.
• Support regulatory and clinical affairs submissions by contributing to study protocols, ethics documentation, and field validation design.
• Represent the organization at medical conferences, surgical workshops, and professional association events to maintain KOL relationships and gather voice-of-customer data.
• Review and analyze clinical literature to maintain current knowledge of device categories including diagnostic imaging, surgical instrumentation, and infusion systems.

• Bachelor's degree in a clinical, life science, or biomedical field, or equivalent work experience.
• 3 or more years of clinical application, medical device sales support, or clinical affairs experience, with direct engagement with hospital or distributor networks.
• Active clinical licensure or credential such as Registered Nurse, Radiology Technologist, Respiratory Therapist, or equivalent clinical profession.
• Demonstrated ability to interpret clinical research documents and translate findings for non-clinical audiences including sales teams and procurement committees.
• Knowledge of regulatory frameworks governing medical devices, including ISO 13485 or 21 CFR Part 11, at a working familiarity level.
• Strong presentation and facilitation skills, with experience delivering clinical training to multi-level audiences including physicians, technicians, and administrators.
• Ability to manage multiple concurrent accounts or projects while maintaining accurate documentation and activity reporting.
• Willingness and ability to travel domestically and internationally to support distributor and customer engagements as required by the territory.

• Experience in diagnostic imaging modalities such as digital X-ray, mammography, or computed tomography, with ability to support clinical application in those categories.
• Prior involvement in new product introduction processes including clinical evaluations, field validations, or clinical study coordination within a MedTech or diagnostics company.
• Fluency in a second language relevant to the assigned territory, supporting distributor training and customer engagement in non-English-speaking markets.
• Familiarity with clinical data management systems or regulated software environments used in clinical trials or post-market surveillance.

• Product trial conversion rate, measuring the proportion of initiated trials resulting in a purchase decision within the managed territory.
• KOL engagement activity count per quarter, reflecting active relationship maintenance with targeted surgeons, radiographers, and clinical department heads.
• Training completion rate among distributor application specialists, indicating coverage of required clinical education programs across assigned accounts.
• Time from product inquiry to clinical response, measuring responsiveness to distributor and end-user technical questions.
• Competitive displacement rate in target accounts, tracking device category wins against named competitor products in the managed region.
• Typical tools: Clinical data management platforms (commonly eTMF or CTMS systems); CRM systems (commonly Salesforce or equivalent).

• Base Salary Range: $85,000 to $120,000 annually, depending on territory and seniority.
• Bonus: Performance-based incentive, typically 10 to 20 percent of base salary tied to territory metrics.
• Equity: Uncommon at individual contributor level; occasional RSU grants at senior tier.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus standard US public holidays.
• Common Perks: Car allowance or mileage reimbursement, conference attendance budget, clinical certification support.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background screening, including criminal history and applicable professional license verification, is a condition of employment for all positions in this field. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must hold current authorization to work in the United States without sponsorship.

The Clinical Consultant owns functional behavior assessment and behavior support plan development for individuals with Intellectual/Developmental Disabilities, Autism Spectrum Disorder, and related challenges, enabling measurably improved adaptive functioning across residential and day services. Reporting to clinical leadership and collaborating with direct support professionals, families, and related service providers, the Clinical Consultant delivers ISP participation, licensure-aligned clinical services, and evidence-based staff training.

Key Responsibilities

• Conduct functional behavior assessments.
• Provide clinical services corresponding with licensure and certification type.
• Use appropriate assessment instruments and data to develop and implement training programs reflecting behavioral and other outcomes identified in the IDI, ISP, BSP, and safety plan.
• Establish and maintain data measurement, collection, and analysis systems for those receiving behavioral interventions.
• Maintain appropriate documentation and prepare reports as required.
• Conduct structured periodic service reviews to monitor effectiveness of behavior interventions and their implementation.
• Modify and document plan changes as needed.
• Create behavior support plans and safety plans for all persons on caseload.
• Provide professional development, training, and modeling for team members in strategies for working with people diagnosed with Intellectual/Developmental Disabilities, Autism Spectrum Disorder, or other behavioral and social/communication challenges.
• Participate in ISP meetings.
• Facilitate social skills building groups.

Required Qualifications

• Master's degree in Counseling, Psychology, or related field.
• Licensed Independent Mental Health Practitioner, Licensed Mental Health Practitioner, Provisionally Licensed Mental Health Practitioner, Board Certified Behavior Analyst, or Advanced Practice Nurse Practitioner required; current and maintained licensure required.
• Competence in analyzing assessment results, designing appropriate individual treatment plans and behavioral programs, and monitoring progress.
• Strong analytical skills for interpreting assessment data and translating findings into actionable intervention strategies.
• Proficiency in basic computer skills and all required software.
• Ability to communicate effectively verbally and in writing with professionals, caregivers, and the persons being supported.
• Strong organizational and time management skills.
• Ability to work effectively as a team member and demonstrate flexibility.
• Ability to problem-solve and assist in decision-making, including during emergencies.
• Ability to develop positive relationships with persons supported, their families, and other natural supports.

Embedded within the quality review team, the Clinical Consultant serves as the primary clinical quality liaison to a provider network spanning local care units, integrated delivery systems, and hospitals across all products and markets, building and maintaining collaborative relationships with network leadership to optimize performance. Working closely with contracting, medical directors, and the PQP team, the Clinical Consultant delivers quality program presentations to senior leadership, conducts HEDIS hybrid measure medical record reviews, and advises on performance improvement opportunities that strengthen both internal operations and external network outcomes.

Core Functions

• Build and maintain collaborative relationships with provider network leadership to promote engagement with programs, optimize performance, and foster information exchange between the health plan and its network.
• Serve as the point person for all quality questions and issues submitted by the LCU, IDS, or hospital.
• Engage network leaders in the process of sharing best practices to inform programs and share with the entire network.
• Participate in strategically important external performance meetings.
• Manage negotiations with provider groups and quality programs, including physician and hospital pay-for-performance programs and provider quality trend analysis.
• Administer all facets of network-wide incentive and reward programs.
• Present quality programs to internal and external stakeholders.
• Accurately track large numbers of contractual deliverables, results, and payouts and remedy deficiencies promptly.
• Review and analyze data to assess network utilization and quality performance, and advise quality leadership on performance improvement opportunities.
• Use knowledge of care delivery models, provider contracting, and payment models to analyze performance of network providers.
• Apply clinical knowledge and experience to the interpretation of network utilization and practice variation.
• Assist in the design of interventions to advance local quality and efficiency initiatives and provide consultative support to provider entities.
• Abstract clinical information from medical records according to established NCQA HEDIS policies and procedures and enter data into the medical records management system.
• Conduct medical record reviews remotely, in offices, or off-site at providers' offices as needed.

Qualifications & Experience

• Registered Nurse (BSN), Physician Assistant, or other clinical degree with current state licensure; master's degree preferred.
• 3-5 years of professional experience, including clinical experience and managed care experience, ideally including experience in pay-for-performance or quality assessment programs.
• Project management experience desirable, including strong organizational skills and the ability to manage multiple projects simultaneously.
• Analytical skills and the ability to interpret health care data.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• High degree of professionalism and service orientation, with the ability to work with a wide variety of clinicians and administrators across a broad scope of network issues.

Reporting to the LHIN leadership team, the Clinical Consultant delivers hands-on clinical support across product inquiries, infusion equipment troubleshooting, and community best practice guidance for the LHIN business, operating Monday through Friday with occasional overtime and minimal to moderate travel. Partnering with Contracts, Customer Service, Pharmacy, Warehouse, and Inventory teams, the Clinical Consultant builds product catalogue infrastructure, resolves client escalations, and provides training that enables compliant, high-quality service delivery across a diverse patient and vendor community.

Primary Duties

• Support the LHIN Contracts team, Customer Service, Pharmacy, Warehouse, and Inventory team with day-to-day product inquiries, concerns, and complaints.
• Develop and maintain product catalogues including product details, usage and indications, and precautions.
• Assist in creating and implementing processes for new and existing business.
• Develop an understanding of business operations from a front-line perspective.
• Maintain thorough understanding of all contracts and customers to serve as a resource to internal and external parties.
• Address and respond to emails, phone calls, and other inquiries from internal and external parties in an effective and timely manner.
• Develop and provide training on infusion equipment and medical supplies to internal and external parties.
• Investigate and respond to client complaints and escalations and work with internal and external departments to implement process improvements.
• Travel as required to attend external meetings for purposes of clinical support and input.
• Adhere to all applicable policies and procedures.
• Participate in quality improvement opportunities related to customer needs.
• Maintain confidentiality of client and corporate information and discuss only with appropriate representatives.
• Participate proactively in health and safety activities while performing all duties.
• Document any complaint or product issue in the quality management system or other systems as required.
• Create training documents as required for internal and external use and provide training and education.
• Maintain patient confidentiality and handle sensitive information with tact, diplomacy, and compassion.

Skills & Qualifications

• Membership in good standing with the College of Nurses of Ontario.
• At least 5 years of experience as a Registered Practical Nurse or Registered Nurse working in Ontario.
• Minimum 2 years of recent medical/surgical or other acute care experience.
• Minimum 3 years of community or long-term care experience.
• Experience in an administrative or clerical position.
• Previous experience working for or with hospitals, Ontario LHINs, nursing agencies, or other health care organizations.
• Extensive product knowledge of infusion equipment and supplies, medical supplies, feeding equipment, ostomy supplies, and wound care supplies.
• Current knowledge of best practices related to infusion and wound care pathways.

Sitting at the intersection of clinical behavioral health and youth socio-emotional development, the Clinical Consultant delivers assessment, consultation, and crisis intervention services to students, campers, families, and staff across school and camp settings, enabling each site to address behavioral and mental health concerns with informed, evidence-grounded responses. Operating across educator teams, counseling staff, and community service providers, the Clinical Consultant conducts screenings, leads training workshops, and connects constituents to appropriate resources, building site-wide capacity for healthy developmental outcomes.

Duties

• Provide consultation to site staff around behavioral health concerns identified in students, campers, or staff and present recommendations for addressing the areas of concern.
• Exercise discretion and independent judgment to provide appropriate information, coaching, training, education, and support to children, parents, teachers, and camp and school staff.
• Conduct screenings, observations, and assessments of students and campers to ascertain needs for additional support and interventions that will foster a positive school or camp experience.
• Serve as a resource to parents for developmental, emotional, and behavioral concerns about their children.
• Participate in staff conferences and meetings with parents when behavioral or emotional issues present.
• Assist with crisis intervention as situations arise in school and camp settings.
• Conduct trainings and workshops for staff, parents, and the community around child developmental stages, mental health, and wellness issues.
• Encourage development of healthy, appropriate boundaries and self-care practices among staff.
• Connect site constituents to resources within available service providers as needed.
• Maintain necessary documentation and records.
• Measure and track outcome data.

Requirements

• Strong clinical knowledge and relevant certifications in children's mental health.
• Advanced, in-depth knowledge of program structure and legal requirements of various programs.
• Critical thinking, active learning, and complex problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Strong written and spoken communication skills.
• Knowledge of and sensitivity to Jewish traditions, culture, and values.
• Strong interpersonal skills including active listening, persuasion, negotiation, and instructing.
• Strong time management, task management, and organizational skills.
• Ability to work effectively both independently and as part of a team.

A key member of the sales and marketing team, the Clinical Consultant leads clinical and product trial support, develops education programs for distribution and professional customers, and builds relationships with medical associations, regulatory influencers, and key opinion leaders to advance best practice and improved healthcare outcomes. Collaborating across sales, regional marketing, and product development teams, the Clinical Consultant delivers training curricula, publishes clinically relevant articles, and provides technical support at medical exhibitions, directly enabling sales team effectiveness and market positioning.

Functions

• Assist sales teams in initiating and justifying clinical and product trials.
• Design and develop education programs targeting distribution and professional customers to support best practice, delivered in conjunction with the sales team.
• Participate in key new product development evaluations and provide strategic recommendations and feedback based on market changes.
• Coordinate market research and lead voice of customer for glove and non-glove product development.
• Build and maintain ongoing relationships with key professional medical associations, regulatory influencers, hospital staff, and key opinion leaders.
• Serve as first point of contact for product-related clinical and technical information.
• Provide best practice and clinical curriculum of courses for training of the sales team.
• Write and publish articles relevant to current healthcare topics with key opinion leader buy-in.
• Lead projects under the applicable social responsibility program.
• Contribute to the development of marketing materials as required.
• Assist with initiating, managing, and concluding product trials, including coaching and mentoring sales teams.
• Engage in end-user level technical discussions on the clinical justification of products to achieve improved healthcare outcomes.
• Provide assistance and technical support at medical exhibitions attached to surgeons and nurses conferences.
• Provide feedback on competitor activities and pricing to management.
• Provide input to regional marketing on requirements for promotional materials including localisation for the particular country as required.

Experience & Qualifications

• Relevant qualification, preferably a nursing degree with a focus on operating room experience and management.
• Preferred licensure as Registered Nurse, Licensed Respiratory Therapist, or Licensed Medical Laboratory Technologist.
• Minimum 3-5 years of sales experience or similar clinical position, principally in clinically related fields.
• Thorough knowledge of operating room and hospital procedures in general and related to new product introduction and evaluations.
• Experience in education development.
• Proficiency with CRM systems, presentation and training skills.
• Strong work ethic with ability to use own initiative and work autonomously.
• Adaptable and flexible, with willingness to take on new tasks and responsibilities.
• Persistent yet patient, with a high level of self-motivation.
• Ability to deal credibly with people at all management and professional levels.
• Strong team player with a collaborative mindset.

Seamless MedTech clinical trial management depends on the Clinical Consultant, who implements the Vault Clinical suite including Vault eTMF, Vault CTMS, and Vault Payments, ensuring adherence to industry best practices across the full customer engagement lifecycle. Based within a services delivery team, the Clinical Consultant participates in requirements workshops and configuration reviews with clinical operations and IT stakeholders, providing recommendations that advance product and technology solutions for the MedTech industry.

Accountabilities

• Implement the Vault Clinical suite for MedTech including Vault eTMF, Vault CTMS, and Vault Payments.
• Participate in requirements workshops, design, and configuration review iterations with customers' clinical operations and IT stakeholders.
• Ensure adherence to industry best practices.
• Contribute to customers' success from the beginning to the end of each engagement.
• Provide recommendations to improve technology and solutions for the MedTech industry by working closely with the product team.
• Support implementation, administration, or provide consulting expertise for clinical software applications.

Technical Qualifications

• Computer Science, Life Science, or related degree preferred; 4-year degree or equivalent work experience required.
• Familiarity with MedTech quality systems regulatory requirements and guidelines including ISO 13485, 2017/745, 2017/746, 21 CFR Part 11, and GAMP.
• 3+ years of relevant work experience in the Life Science or Healthcare industry.
• Work experience in the Medical Device or Diagnostics space.
• Knowledge of clinical studies management for the life science industry.
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, Medidata Rave CTMS, and other technologies used in the management of clinical studies.
• Experience in services delivery management and pre-sales presentations with SaaS or cloud solutions.
• Self-starter with proven ability to work independently in a dynamic environment.

As the Clinical Consultant, this role leads adoption of clinical solutions by physicians, technicians, and other stakeholders across clinics and labs, translating advancements in diagnostics and screening into concrete product requirements that guide engineering teams toward innovative healthcare outcomes. The product and regulatory team relies on this work to generate clinical study protocols, ethics documentation, and scientific publications, while key opinion leaders and regulatory bodies are engaged to advance the organization's business development goals.

Activities

• Drive successful adoption of clinical solutions by physicians, technicians, and other clinical stakeholders in clinics and labs.
• Provide clinical guidance and insights to healthcare product engineering teams to enable design and development of innovative products and solutions.
• Translate advancements in clinical fields, with special focus on diagnostics and screening solutions, into relevant product and solution requirements.
• Create clinical study protocols, regulatory and ethics documentation, and onboard partners and vendors for ground truth data collection, field validations, and clinical trials.
• Serve as point of contact for regulatory bodies, medical fraternity, and key opinion leaders to advance the business development of products and solutions.
• Work closely with multidisciplinary teams to publish novel methods and findings in scientific and medical journals.

Position Requirements

• Full-time degree in a clinical field such as MBBS or MD.
• 10+ years of overall experience working in multi-disciplinary environments and cross-functional teams within the healthcare, MedTech, or pharmaceutical industry.
• Exposure to clinical research and clinical trials.
• Strong written, verbal, and presentation communication skills including business writing.
• Strong interpersonal, communication, and leadership skills with ability to defend ideas with objectivity and drive issue resolution.
• Exceptionally self-motivated and directed with high energy to lead and enable others.

Clinical Consultant builds ongoing client relationships and leads clinical trial optimization engagements across Life Sciences R&D organizations, applying advanced analytics on clinical data sources including CTMS, EDC, and real-world data to deliver strategic recommendations that improve trial efficiency and business outcomes. Success in the position means managing multiple projects with direct client interaction, driving methodology frameworks, coaching cross-functional teams, and representing R&D business interests in innovation and roadmap development across the pharmaceutical, biotech, and MedTech landscape.

Operational Focus

• Leverage knowledge of Life Sciences R&D organizations, data and systems, business processes, and stakeholder types to aid analyses and recommendations for strategic solution offerings.
• Manage multiple projects simultaneously with significant direct client interaction.
• Apply advanced analytics and data management knowledge on clinical data sources to provide insights for clinical trial optimization.
• Represent R&D business in clinical trial optimization and drive innovation, business case development, and lead user needs assessment workshops and roadmap development for existing and new opportunities.
• Build ongoing client relationships with key business users and leaders, including through client presentations.
• Manage and advise the clinical needs assessment and requirements gathering process by meeting with stakeholders to define business and functional requirements following user-centric design best practices.
• Drive methodology and frameworks for clinical trial optimization solutions.
• Advise on clinical business process enhancements based on experience, best practices, business knowledge, and gaps in current versus future state.
• Coach the cross-functional project team on the business perspective and data domain to inform key project decisions.
• Coach and mentor teams, and conduct and develop training programs to contribute to capability building and knowledge sharing.

Knowledge Skills & Abilities

• MBA with bachelor's or graduate degree in business, medical or life sciences, engineering, applied math, statistics, or related field.
• Master's or PhD in pharmaceutical sciences, decision sciences, or related field with business application.
• 5–8 years of relevant work experience in lieu of an MBA or PhD.
• Up to 3 years of post-MBA relevant work experience and 3–5 years of pre-MBA work experience in the Life Sciences industry with R&D expertise.
• Expertise in clinical research coordination, operations, and risk-based and centralized monitoring analytics.
• Knowledge of patient-centricity in drug development, including the patient care ecosystem, recruitment process, consent process, and patient communication.
• Working knowledge of data standards including CDISC, OMOP, and metadata management models, as well as international regulations including 21 CFR Part 11 and HIPAA.
• Hands-on experience working with eClinical systems and data including CTMS, EDC, ePRO, CDMS, IVR, clinical registries, and real-world data.
• Experience supporting study managers working with CROs or working within a CRO or clinical study vendor organization.
• Experience managing, developing, and coaching team members.

The Clinical Consultant owns acute care clinical program delivery and managed services implementation, acting as the primary client-facing expert and internal resource across marketing, sales, and clinical operations. Reporting to more experienced clinical staff and engaging cross-divisional stakeholders, the Clinical Consultant advises on treatment protocols, maintains industry and product knowledge, and drives customer satisfaction through consultative problem-solving.

Key Deliverables

• Serve as implementation team lead for all acute care clinical programs and managed services from the client perspective.
• Serve as a team and departmental resource internally.
• Utilize program standard operating procedures to guide delivery.
• Lead clients successfully through program delivery and communicate effectively with client working team members.
• Exercise good judgment in involving appropriate resources to assist with senior client personnel.
• Apply delivery methods and offerings as tools while maintaining the ability to evaluate methodology design and effectiveness independently.
• Work under general supervision and instruction of more experienced staff.
• Report observations and problems clearly and concisely and take appropriate actions.
• Act as a clinical expert and provide key input as a member of the marketing team.
• Maintain a high level of industry and product knowledge, identify changes in clinical standards and competitive issues, and communicate complex medical and scientific information accurately to sales and marketing teams.
• Provide clinical advice concerning treatment protocols, effective product usage, and product research.
• Support sales in providing responses to clinical questions and issues.
• Focus on customer satisfaction through teamwork, consultative problem-solving, honesty, integrity, and a high level of customer service.

Professional Experience

• RN required; MSN preferred.
• 5+ years of work experience required.
• 2+ years of medical device, clinical, or marketing experience preferred.
• Inpatient or critical care experience preferred.
• Quality, safety, or process improvement experience preferred.
• Strong analytical and problem-solving skills.
• Excellent presentation and interpersonal communication skills.
• Ability to manage multiple projects while delivering on established timelines.
• Ability to be persuasive in the absence of organizational authority.
• Ability to understand and work within complex interdivisional procedures and policies.
• Ability to manage self and demonstrate willingness and ability to improve.

Embedded within the Latin American sales and distribution network, the Clinical Consultant delivers product application training and clinical support to distributor application specialists, sales specialists, and end-users including medical doctors and radiographers across the region, enabling distributors to represent diagnostic imaging products with clinical confidence. Working closely with the service manager, regional marketing, and internal stakeholders, the Clinical Consultant analyzes competitor positioning, develops training programs for application specialists, and shares activity reports that inform product strategy across the Latin American market.

Areas of Ownership

• Provide product application training to distributors as well as clinical support to distributor application specialists, sales specialists, and end-users including medical doctors and radiographers.
• Troubleshoot together with the service manager when distributors are not able to resolve issues locally.
• Support the sales team with clinical knowledge and experience in clinical approach, and analyze market clinical applications to feed insights into the sales team.
• Support local promotion efforts including information materials, demonstrations, and training.
• Report and document important activities to share with relevant internal and external stakeholders.
• Adhere to and enforce all safety policies and procedures.
• Compare products with competitors and analyze advantages and disadvantages from a clinical perspective.
• Develop and implement training for application specialists across the region.

Education & Experience

• Radiology Technologist or related diagnostic imaging profession credential required.
• Experience in a medical field as a clinical application specialist with a recognized medical imaging provider.
• Knowledge and experience in general digital X-ray including CR and DR, Mammography, and Computed Tomography.
• Knowledge in advanced diagnostic application tools such as 3D rendering for CT and MRI.
• Ability to research and analyze various types of information including clinical research documents.
• Ability to teach clinical concepts clearly.
• Ability to analyze scientific papers and communicate findings to non-clinical audiences.
• Ability to calculate, balance, and analyze data to prepare detailed reports.
• Proficiency with Word, Excel, and PowerPoint.
• Exceptional communication, interpersonal, analytical, and clinical skills.
• Ability to present and speak effectively and professionally to various audiences.
• Proficient in spoken and written Spanish and English.

Reporting to the Senior Living Consulting Services team leadership, the Clinical Consultant delivers regulatory compliance guidance, operational assessments, and reimbursement analyses to post-acute care facility clients, producing actionable findings through clinical record reviews, electronic health records analysis, and staff interviews. Partnering with clients, key industry contacts, and internal team members, the Clinical Consultant shapes training curricula, performs Medicare and Medicaid analyses, and maintains ongoing engagement that helps facilities improve compliance, operational efficiency, and revenue cycle outcomes.

Role Responsibilities

• Collaborate with clients with a focus on client satisfaction and retention.
• Keep clients up to date and advise on current industry regulations, best practices, and market intelligence.
• Work with client leadership to develop more efficient processes and ensure compliance with industry regulations.
• Provide approved training curriculum and education tools to operational staff, ensuring successful training through webinars, in-person training, educational programs, speaking engagements, and conferences.
• Perform operational assessments through staff interviews, clinical record reviews, electronic health records reviews, and data analysis, and present assessment findings to clients.
• Assist in revenue cycle analyses to find ways to increase reimbursement while maintaining compliance.
• Perform Medicare and Medicaid analysis, communicate results clearly, and complete reports for clients.
• Maintain regular contact with clients and key partners to ensure engagement is on track.
• Participate in learning opportunities to keep up with industry trends and regulatory updates and work collaboratively with all team members.

Background & Experience

• Bachelor of Science in Nursing preferred; current RN licensure required.
• 5+ years of experience in a senior living or post-acute care facility.
• Prior consulting experience preferred with ability to research and analyze data and resolve issues.
• Strong knowledge of post-acute care regulatory compliance and reimbursement guidelines.
• Strong analytical skills and knowledge of the health care industry with ability to provide solutions to meet client needs.
• Competency with Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.
• Ability to adapt to and utilize client electronic health records systems.
• Demonstrated strategic thinking, planning, and change management skills with a high level of energy, drive, and enthusiasm.
• Ability to incorporate best practice guidelines into client presentations, including up-selling opportunities.

Sitting at the intersection of clinical strategy and health plan operations, the Clinical Consultant delivers analyses, reports, and recommendations that inform clinical market initiatives across in-market departments and corporate headquarters, directly enabling the joint clinical operating model through applied population health and operational insight. Operating across care partner teams, health optimization functions, and cross-functional network stakeholders, the Clinical Consultant builds process frameworks, drives network retention strategies, and translates dashboard metrics into actionable plans that advance KPI achievement within each market.

Job Functions

• Work in a consultative role with various departments within the market and at corporate headquarters to create effective analyses, reports, and recommendations in order to achieve strategic objectives within the health optimization team.
• Create and drive care partner operational and risk mitigation plans.
• Track and assist with cross-functional dependent work that impacts in-market teams.
• Build out current process frameworks, identify problems, develop solutions, and drive forward execution plans.
• Assist in-market team with business operational initiatives to drive efficiency.
• Document current in-market operational processes and resources.
• Understand the KPIs and how to achieve them within each market.
• Review dashboard metrics across quality, financial, and operational dimensions and translate into an applied framework with actionable information.
• Work across functions to manage end-to-end network retention activities.
• Continually improve network steerage strategies and best practices through working with key stakeholders.

Minimum Qualifications

• Program management support experience for cross-functional network strategies.
• General understanding of population health measures including risk segmentation, risk stratification, benchmarking, and gap analysis.
• Ability to discern actionable financial and operational data and inform action plans to deliver performance and outcome goals.
• Ability to analyze a situation, draw conclusions, and propose next steps.
• Ability to effectively analyze data and identify trends.
• Strong organizational and prioritization skills with capability to work across multiple teams.
• Strong communication skills with comfort delivering professional presentations to an audience.
• Willingness to think creatively and solve problems.
• Ability to thrive in a fast-paced environment of a rapidly growing organization.
• Ability to work fluidly in a matrix organization.