Job Summary:

• Ensure care management of all patient populations within assigned clinic. 
• Provide Senior Leadership with input to the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.
• Promote high levels of satisfaction with patients, providers and staff, by proactively addressing concerns through meaningful measures and interventions. 
• Develop and nurture in staff a sense of shared ownership of patient satisfaction.
• Partner with marketing to develop and implement clinic marketing programs
• Keep Medical Director informed and engaged in the process.
• Ensure effective, ongoing staff recruitment and retention through collaborative efforts with leadership, clinic staff and human resources. 
• Continually offer insights into improvement within this function.
• Participate on Providence Physician Group committees related to clinic and network-wide operational development and strategic initiatives.

Skills on Resume:

• Patient Care Management (Hard Skills)
• Program Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Marketing Collaboration (Soft Skills)
• Leadership Communication (Soft Skills)
• Recruitment & Retention (Soft Skills)
• Operational Improvement (Hard Skills)
• Committee Participation (Soft Skills)

Job Summary:

• Oversee clinic administrative and management operations.
• Develop organizational strategies to meet the clinic’s business goals.
• Plan the staffing strategy and training/onboarding of personnel, including the credentialing of the medical providers.
• Review and approve payroll and other incentives.
• Manage and consider requests for new staff members or medical providers 
• Work closely with the Chief Medical Officer to effectively manage the clinics' medical operations.
• Supervise medical staff, providing administrative, organizational, and logistics assistance.
• Assign and designate patient load to providers and other particulars.
• Performed quarterly or yearly QA’s and employee feedback and review.
• Supervise non-medical staff, designate tasks, assigning other necessary functions.
• Manage inventory of medical supplies and restocking.

Skills on Resume:

• Operational Oversight (Hard Skills)
• Strategic Development (Hard Skills)
• Staffing Strategy (Hard Skills)
• Payroll Management (Hard Skills)
• Staff Expansion (Hard Skills)
• Medical Operations (Hard Skills)
• Staff Supervision (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Manage facility maintenance and clinical equipment repair/supplies.
• Keep up to date with the latest statutory regulations for the clinics and providers.
• Keep up to date with the latest industry standards for medical facilities.
• Works closely with Global Administrator and credentialing team
• Serve as the community outreach point-person for MJC and MVLC programs.
• Collaborate with MJC and MVLC teams to develop and supervise in-person and remote clinic services each semester and summer.
• In conjunction with the MJC Fundraising Coordinator, develop and manage gift and grant applications / reports
• Manage the Mobile Legal Clinic vehicle maintenance and upkeep
• Oversee purchase and outfitting of new Mobile Legal Clinic vehicle.
• Coordinate and supervise clinic volunteers, including law students, attorneys, and vehicle drivers.
• Assist with the development and implementation of a social media and public relations strategy.
• Participate in relevant “access to justice” committees (e.g., MBA Committee on Legal Access, MULS Coalition on Access to Legal Resources).

Skills on Resume:

• Facility Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Industry Standards (Hard Skills)
• Team Collaboration (Soft Skills)
• Community Outreach (Soft Skills)
• Program Supervision (Hard Skills)
• Fundraising Management (Hard Skills)
• Volunteer Coordination (Soft Skills)

Job Summary:

• Supervise team of assigned staff, including but not limited to recruitment, hiring, orientation & training, performance coaching & evaluation, and scheduling.
• Coordinate scheduling of clinical staff (PCP, RN, RD) with Director of Patient Services, Medical Director, DCOQI
• Oversee clinic flow to optimize team productivity, ensure positive staff and patient experience.
• Generate, monitor, evaluate team productivity and access data on a routine basis.
• Act on opportunities to improve team productivity and improve patient access.
• Coach staff through to improvement.
• Oversee operations of assigned reception areas by ensuring sufficient staff coverage at all times.
• Oversee panel management activities of the Care Teams, including but not limited to efficient and timely completion of Team Huddle, Pre-Visit Planning/Chart Prep, and Panel Management.
• Resolve health insurance and payment concerns for patients, and refer to the appropriate Department.
• Address informal patient complaints, assist patients in filing grievances, and field formal complaints to Director of Patient Services.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Scheduling Coordination (Hard Skills)
• Clinic Flow Management (Hard Skills)
• Productivity Monitoring (Hard Skills)
• Performance Coaching (Soft Skills)
• Operations Oversight (Hard Skills)
• Panel Management (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Oversee monthly Clinic/Department meetings, including but not limited to creating agenda, facilitating meetings on a rotating basis, finalizing meeting minutes in a timely manner, scheduling presentations, and ensuring follow-up on action items.
• Ensure compliance with all Infection Control standards and requirements, in collaboration with clinical leadership.
• Ensure compliance with all public and private vaccine requirements, working with the Clinical Operations Coordinator to resolve any vaccine issues in a timely manner.
• Monitors the condition of Clinic equipment and physical facility.
• Notifies the Operations Coordinator of any clinical and office equipment repair
• Works with the Operations Coordinator to resolve the equipment and/or facility issue until completion. Orders new equipment
• Act as lead for the Clinic’s emergency preparedness and response coordination. 
• Act as Site Captain for assigned clinics and/or locations. 
• Regularly attends all related emergency preparedness trainings and meetings.
• Lead quality improvement efforts and initiatives in the clinic.
• Work with the assigned Clinical Chief and Care Teams to identify and implement innovative projects to improve the quality of patient care, increase patient and staff satisfaction, and exceed operational & clinical goals.
• Monitors clinic operations metrics such as Time to Third Next Available Appointment and no-show rates
• Develops and supports operational improvement projects under the supervision of the Director of Clinical Operations and Quality Improvement.

Skills on Resume:

• Meeting Facilitation (Soft Skills)
• Infection Control Compliance (Hard Skills)
• Vaccine Compliance (Hard Skills)
• Equipment Monitoring (Hard Skills)
• Emergency Preparedness (Hard Skills)
• Quality Improvement Leadership (Hard Skills)
• Operational Analysis (Hard Skills)
• Project Development (Hard Skills)

Job Summary:

• Overseeing the day-to-day operations of all Yakima support services, providing supervision and feedback to each staff member, and assisting in the selection and training of new staff
• Developing & implementing performance improvement activities to enhance internal & external customer satisfaction
• Establishing and standardizing customer service procedures & protocols, providing training and technical assistance 
• Developing strong collaborative relationships with clinical teams to ensure effective support functions, and revising functions to achieve team goals
• Ensuring that individuals and new or active clients requesting services have support from Comprehensive to maximize their entitled health benefit
• Ensuring a supportive, customer-friendly process and timely responses for all incoming phone calls and referrals
• Directing scheduling of all outpatient clinical staff to maximize direct service hours and clients’ timely access to services
• Collaborating with the Finance department to manage funding source and coding requirements and ensure Comprehensive meets optimal standards

Skills on Resume:

• Operational Oversight (Hard Skills)
• Performance Enhancement (Hard Skills)
• Service Standardization (Hard Skills)
• Team Collaboration (Soft Skills)
• Client Support (Hard Skills)
• Process Management (Hard Skills)
• Staff Scheduling (Hard Skills)
• Financial Management (Hard Skills)

Job Summary:

• Effective supervision and coordination of day-to-day clinic operations
• Support Dentist’s daily request on operational matters
• Management and training of treatment coordinator and counter receptionist
• Provide mentorship and guidance to clinic staff
• Ensure proper and consistent implementation of protocols, guidelines & new initiatives
• Ensure proper inventory and stock of medication and tools
• Ensure cleanliness of the clinic
• Manage and evaluate clinic KPIs
• Ensure good service quality and customer satisfaction throughout
• Maintenance of proper filing and documentation for medical claims and reviews
• Resolve any issues and manage patients’ queries
• Undertake staff (clinic assistant, treatment coordinator, runner, and counter receptionist)
• Overseeing petty cash management
• Support in other general administration or coordination
• Monthly stock taking of medications and consumables

Skills on Resume:

• Operational Supervision (Hard Skills)
• Staff Management (Hard Skills)
• Mentorship Provision (Soft Skills)
• Protocol Implementation (Hard Skills)
• Inventory Management (Hard Skills)
• KPI Evaluation (Hard Skills)
• Issue Resolution (Soft Skills)
• Cash Handling (Hard Skills)

Job Summary:

• Reports to the Manager or delegate
• Provides clinical office support and supervises designated team members
• Scheduling and coordinating work assignments, checking and prioritizing work
• Providing guidance and advice to facilitate resolution to workplace problems/issues, providing input into performance evaluations
• Determining and implementing training and orientation requirements for team members to support the smooth function of the designated Clinic(s).
• Works as a team player with Clinic staff to analyze trends and identify opportunities for the development of innovative processes that optimize resource use and continually improve service delivery.
• Interacts regularly with colleagues and co-workers regarding services and operational activities and communicates with key internal and external stakeholders, committees and task groups as required for conducting daily business and achieving program goals and objectives.
• Provide current expert nutrition knowledge to healthcare professionals to improve nutrition care and health outcomes across the continuum. 
• Responsibly comply with all inpatient and outpatient regulatory groups to provide high quality comprehensive diabetes care. 

Skills on Resume:

• Clinical Support (Hard Skills)
• Team Supervision (Soft Skills)
• Scheduling Coordination (Hard Skills)
• Problem Resolution (Soft Skills)
• Training Implementation (Hard Skills)
• Process Optimization (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Assist with components of clinic staff hiring, i.e. selection, training, and on boarding
• Provide orientation of all new office staff following the regional and site specific guidelines
• Supervise all aspects of daily functions of the clinic, implement actions plans to achieve department and system-wide goals, and serve as a role model to clinic staff.
• Monitor productivity of staff to ensure proper staffing and equitable distribution of staff workload.
• Maintain adequate staffing levels and proficiency of clinical staff to provide service via telephone or office visits.
• Identify ongoing training needs of staff and work with manager to develop a plan for getting these needs addressed.
• Ensure that time cards are filled out in a timely for all staff and providers.
• Develop and monitor quality improvement action plan for the clinic in conjunction with the manager.
• Conduct regular clinic staff meetings to facilitate communication.
• Collaborate with other ambulatory clinics and hospital, e.g., lab/x-ray, etc. to achieve interdisciplinary improvements.

Skills on Resume:

• Staff Hiring Assistance (Hard Skills)
• Orientation Provision (Hard Skills)
• Clinic Supervision (Soft Skills)
• Productivity Monitoring (Hard Skills)
• Staffing Maintenance (Hard Skills)
• Training Development (Hard Skills)
• Time Management (Hard Skills)
• Quality Improvement (Hard Skills)

Job Summary:

• Maintain a safe environment for staff and patients through awareness of surroundings and participation in the safety program.
• Work with practice manager, clinical lead, physicians, and Administration in defining, maintaining, interpreting, and implementing standards of nursing and medical assistant practices related to ambulatory care and nursing practice. 
• Conveys new information to care coordinators, scribes, nursing and MA staff 
• Prepare and/or analyze monthly statistical reports as requested by practice manager, Director and/or physicians.
• Participate and provide feedback performance evaluations for staff in a timely manner.
• In conjunction with practice manager to counsel employees on positive and negative performance, and recommends disciplinary action
• Keeping practice manager apprised of all disciplinary action needs.
• Coordinate with billing office regarding all billing and collections processes and procedures.
• Identify and solve patients concerns, questions, and suggestions.
• Oversee the facilities maintenance of the clinic building, offices and equipment.

Skills on Resume:

• Safety Management (Hard Skills)
• Standards Implementation (Hard Skills)
• Information Dissemination (Soft Skills)
• Statistical Reporting (Hard Skills)
• Performance Feedback (Soft Skills)
• Employee Counseling (Soft Skills)
• Billing Coordination (Hard Skills)
• Facilities Oversight (Hard Skills)

Job Summary:

• Oversee ordering and inventory of office and medical supplies.
• Manage coverage for staff time off requests.
• Comply with hospital, department and unit standards including, but not limited to, safety, infection prevention, quality management, environmental, confidentiality, and patient care.
• Attendance, punctuality and patient confidentiality.
• Positive public relation image and working relationships.
• Obtaining necessary knowledge and skill needed to maintain competence and certifications.
• Completing all mandatory requirements, including annual generic competencies and annual physical.
• Attending and participating in division meetings.
• Volunteering or accepting assignments for projects.
• Mission, vision and team ground rules.

Skills on Resume:

• Inventory Management (Hard Skills)
• Coverage Management (Hard Skills)
• Standard Compliance (Hard Skills)
• Confidentiality Upkeep (Hard Skills)
• Public Relations (Soft Skills)
• Skill Development (Hard Skills)
• Training Compliance (Hard Skills)
• Meeting Participation (Soft Skills)

Job Summary:

• Communicate with Department Managers regularly to develop and adjust schedules based on needs of individual departments/clinics, staffing patterns and approved budgets.
• Advise Manager of any staffing schedules that are in excess or below the approved staffing patterns.
• Distributes schedules to departments and assignments to employees and communicates directly with staff in relation to scheduling requests.
• Review schedules from the centralized staffing office to ensure that an efficient and continuous service is maintained for GRRCC.
• Supervise the scheduling and resource staff performance, duties, attendance, conflict resolution
• Problem solves re: sick calls, decisions about replacement and reassignment of duties
• Participates in selection of candidates, disciplines, discharges, of all employees under the authority of the manager in accordance with hospital policy and or the provision of the collective agreement.
• Responsible for prompt scheduling and obtaining information for the completion of staff performance evaluations.
• Conducts regular meetings with staff to keep staff updated on new information and changes in the department/hospital and within the electronic systems
• Maintains confidential records and security access for individuals accessing Cerner

Skills on Resume:

• Schedule Coordination (Hard Skills)
• Staff Advisory (Soft Skills)
• Schedule Distribution (Hard Skills)
• Schedule Review (Hard Skills)
• Staff Supervision (Soft Skills)
• Conflict Resolution (Soft Skills)
• Performance Management (Hard Skills)
• Confidentiality Maintenance (Hard Skills)

Job Summary:

• Prepares reports in relation to trends in staffing needs, vacancies, percentage of unfilled shifts, etc. in an effort to predict challenges and proactively plan management of staffing challenges
• Collect and interpret the quality / accuracy of information within the Cerner system
• Prepare teaching packages for orientation and present to staff
• Organize workflows and ensure that GRRCC staff understand their duties related to the program and departments
• Co-ordinates and educates around the general pattern of delegated authority and responsibility
• Works in collaboration with the leadership team to support program development including participating in change management meetings with managers and other team leads
• Providing education and learning support around policies, procedures and standard practices to promote quality patient care and efficient operations
• Responsible for the organizing and assigning training of onboarding new clerical to the oncology program
• Responsible for assisting with and when able delegating Cerner grid creation and updates, and blocks for changes in physician schedules and then notifies clerical which patients to rebook/move

Skills on Resume:

• Trend Reporting (Hard Skills)
• Data Interpretation (Hard Skills)
• Staff Training (Hard Skills)
• Workflow Organization (Hard Skills)
• Authority Delegation (Soft Skills)
• Program Support (Soft Skills)
• Policy Education (Hard Skills)
• Training Coordination (Hard Skills)

Job Summary:

• Provide clinical supervision and consultation with counselors.
• Assist in scheduling necessary training for counseling staff.
• Provide internal training to new hires at time onboarding.
• Handle interdepartmental individual patient care issues.
• Ensure appropriate agency review and approval of requests for patient take-home privilege.
• Supervise SUDP-T’s through their required hours and ensure their compliance with ETS policies and procedures.
• Maintain community partnerships with surrounding universities and colleges to promote the agency, as well as encourage practicum and internship participation.
• Listen to audio recorded sessions or otherwise monitor counseling work samples on a quarterly basis to provide feedback about adherence to evidence-based counseling practices for substance use disorders.
• Provide/Facilitate comprehensive Clinical Management for the Counseling Department to include Clinical Supervision, Case Consultation, and Observation.
• Co-Facilitate regular Counseling Department meetings in conjunction with the Clinic Manager.

Skills on Resume:

• Clinical Supervision (Hard Skills)
• Training Scheduling (Hard Skills)
• Internal Training (Hard Skills)
• Care Coordination (Soft Skills)
• Policy Compliance (Hard Skills)
• Supervise Compliance (Hard Skills)
• Community Partnerships (Soft Skills)
• Feedback Provision (Soft Skills)

Job Summary:

• Co-sign counselor documentation as required, i.e. Treatment Plans, SUDP-T documentation, etc.
• Meet regularly with Clinic Manager to discuss overall clinic operation, staff issues, and potential concerns and/or needs.
• Provide back-up supervision for staff when the Clinic Manager is on leave or working at an alternate site.
• Responsible for the Counseling Department’s scheduling, ensuring sufficient staffing coverage.
• Ensure the clinical and treatment standards of the Counseling Department are maintained
• Respond to patient appeal letters.
• Write up incident reports and help to seek successful outcomes
• Handle immediate discharges in coordination with the Medical Director, Clinic Manager, Director of Clinical Services and Executive Director.
• Create, recommend, and implement ongoing improvements for patient care.
• Adhere to all confidentiality requirements and guidelines outlined in 42-CFR, Part 2 of the federal regulations pertaining to substance use disorder treatment records.

Skills on Resume:

• Documentation Co-signing (Hard Skills)
• Operational Meetings (Soft Skills)
• Back-up Supervision (Soft Skills)
• Department Scheduling (Hard Skills)
• Standards Maintenance (Hard Skills)
• Patient Correspondence (Soft Skills)
• Incident Reporting (Hard Skills)
• Confidentiality Adherence (Hard Skills)

Job Summary:

• Provide individual counseling and case management services to assigned patients.
• Coordinate Counselor assignments for new patients and monitor current Counseling Staff caseloads.
• Responsible for training and developing opportunities for promotion of Counseling staff to Lead and/or Supervisory level positions within the agency.
• Responsible for developing a culture of recognition and rewards within the Counseling Department and provide insight to the Clinic Manager for an effective recognition program within the overall clinic.
• Review and approve Time Sheets, Time Off Requests and other Leave Requests for Counseling staff.
• May provide agency lock-up services 
• Work in conjunction with Clinical Supervisor-1 to conduct performance reviews for counseling staff
• Provide performance feedback for non-counseling employees.

Skills on Resume:

• Individual Counseling (Hard Skills)
• Caseload Coordination (Hard Skills)
• Staff Training (Hard Skills)
• Culture Development (Soft Skills)
• Time Management (Hard Skills)
• Security Management (Hard Skills)
• Performance Reviews (Hard Skills)
• Feedback Provision (Soft Skills)

Job Summary:

• Oversees medical assistant staff and ensures completion of daily tasks.
• Oversees operations of the clinic, providing support to staff to accomplish goals and objectives.
• Opens and closes the office as assigned ensuring opening/closing checklists are completed.
• Provides training, guidance and direct supervision to staff members including new hires.
• Works to mentor and develop staff, fostering a supportive team environment.
• Provides hands-on support as necessary performing all duties within the clinic.
• Contributes to performance counseling, feedback, and review processes with management.
• Responsible for inventory ordering and tracking controls.
• Creates and communicates clinic schedules internally and externally, maximizing efficiency.
• Works to improve productivity throughout the practice by optimizing staff & provider utilization.
• Collaborates with leaders, providers, and staff to create, implement, review and modify existing department policies and procedures.

Skills on Resume:

• Staff Oversight (Hard Skills)
• Operational Management (Hard Skills)
• Office Procedures (Hard Skills)
• Staff Training (Hard Skills)
• Team Development (Soft Skills)
• Hands-on Support (Hard Skills)
• Performance Management (Hard Skills)
• Policy Collaboration (Soft Skills)

Job Summary:

• Works to ensure overall patient satisfaction, safety, and quality patient care.
• Monitors patient satisfaction and patient outcomes reporting monthly 
• Establishes and maintains professional community relationships with outside clinics/hospitals and physicians/physician offices.
• Conducts regular huddles and clinic team meetings. 
• Participates in various workgroups for CQI.
• Resolves office issues and complaints displaying excellent leadership and problem-solving skills.
• Represents SNNC with professionalism and provides excellent customer service.
• Conducts self in accordance with company policies, procedures and handbook 
• Maintains strict confidentiality and adheres to all HIPAA guidelines.
• Responsible for accurate time keeping for all assigned staff.

Skills on Resume:

• Patient Satisfaction (Hard Skills)
• Relationship Building (Soft Skills)
• Team Coordination (Soft Skills)
• CQI Participation (Hard Skills)
• Issue Resolution (Soft Skills)
• Professional Representation (Soft Skills)
• Confidentiality Compliance (Hard Skills)
• Timekeeping Oversight (Hard Skills)