• Recruit, hire and coordinate the training of new staff members
• Design and implement business strategies task needed
• Develop protocols and procedures to improve staff productivity
• Perform employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Manage facilities, equipment, supplies, staff and resources in relation to cost containment
• Ensure all policies and procedures function in accordance with the law.
• Examine and resolve complaints received from staff, visitors, patients and doctors.
• Supervise stock supplies and handle clinic schedule

Skills: Staff Recruitment, Strategic Development, Process Optimization, Performance Reviews, Resource Management, Regulatory Compliance, Complaint Resolution, Inventory Supervision

• Effectively works with the site Medical Director and clinical support staff to maximize patient operations. 
• Achieving high standards in patient throughput, patient outcomes, standard of care compliance and patient satisfaction.
• Actively participates in driving departmental initiatives for operational improvement, staff training, process integration and general change management.
• Monitors and ensures appropriate processes for entry of charges into the hospital's patient accounting system for all services rendered by the Center.
• Establishes and monitors an effective and timely account editing process to ensure accurate and timely billing of the Center's accounts within the appropriate timeline, as set forth by the PMHD Patient Accounting department.
• Collaborates with the PMHD Patient Accounting department to maintain and manage the Center's charge code dictionary for visits, supplies, and procedures as per the departmental scope of service.
• Liaises with contracted Physician Billing Service(s) to ensure receipt of weekly charge packets or general data required to ensure timely submittal of professional claims for services rendered in the Center.
• Stays informed about such practices and communicates routinely to ensure proper understanding and of any proposed rule changes potentially affecting the existing Center and/or scope of practice.
• Supports the secure management of patient's Protected Health Information (PHI), including the successful integration of patient data into the Electronic Medical Record, in a manner consistent with HIPAA and other applicable regulations.
• Actively participates in efforts to ensure effective utilization of the Center's Electronic Medical Record (EMR) system.

Skills: Patient Operations, Care Standard Compliance, Operational Improvement, Charge Process Monitoring, Billing Accuracy, Charge Code Management, Data Submission Coordination, EMR Utilization

• Evaluating and maximizing functionality, expanding reporting capabilities, compliance with utilization guidelines and opportunities to increase efficiency.
• Supports general Human resources-related functions as requested, including participation in the interview process for candidates, ensuring staff compliance with annual requirements and general performance coaching.
• Ensures completion of QRR reports as appropriate and serves as a positive example of customer service for all departmental staff.
• Supports and promotes the PMHD goals for workplace safety, including adherence to safety standards, identifying risk situations and intervening appropriately to minimize risk to patients and staff.
• Participates as a member of the departmental team in Performance Improvement /Quality Improvement project(s).
• Ensures staff compliance with annual training and orientation requirements as well as pro-active renewal of expiring site or staff certification(s) as required for continued operations.
• Assists in the completion of bi-weekly timecards
• Assists with scheduling of Providers/staff to ensure adequate coverage of shifts in the event of LOA's, Vacations, or unexpected absences.
• Assists the front & back office staff 
• Utilizes the Hospital HIS system to its full capacity.
• Facilitates training of personnel in relation to clinic intake, charge entry and abstracting.

Skills: Functional Optimization, HR Support, Quality Reporting, Safety Compliance, Performance Improvement, Training Compliance, Scheduling Assistance, System Utilization

• Oversees staff responsible for clerical and customer service functions within an outpatient facility or clinic. 
• Answers complicated patient care inquiries, oversees appointment scheduling and enters charges. 
• Contact insurance providers to verify coverage and benefits. 
• Relies on experience and judgment to plan and accomplish goals. 
• Provide leadership to front desk team and organize office operations and processes.
• Performs the role of patient relations representative when staffing needs require.
• Monitor office efficiencies, productivity, and cost savings and make recommendations to Clinic Manager.
• Promote a high level of customer service from all employees.
• Coordinate training of personnel to correctly and efficiently fulfill responsibilities detailed in the most current 

Skills: Staff Oversight, Patient Inquiry Handling, Insurance Verification, Strategic Planning, Team Leadership, Patient Relations, Operational Efficiency, Customer Service Excellence

• Report to the CEO/COO and will represent the Clinical Team in meetings
• Develop a clinical team that meets or exceeds company standards based on leading by example, respect, and teamwork. 
• Assist in the hiring process of new clinicians, as well as supervise and lead in the development of those hired. 
• Conduct yearly performance evaluations or more if needed and complete performance improvement plans based on the performance evaluations 
• Set appropriate goals with clinicians in order to meet education and other licenses/certification requirements by holding weekly clinical meetings as well as individual supervision appointments. 
• Monitor clinician productivity and efficiency and ensure clinical capacity is appropriate. 
• Meet or exceed monthly and yearly clinical outpatient budgets through expense control and optimizing counseling services. 
• Ensure all billing is accurate by approving clinician documentation via the EMR billing system, submitting notes in a timely manner. 
• Hold a predetermined caseload of individual counseling sessions and/or IOP group sessions. 
• Work as a strong team member with the WHR Leadership Team. 

Skills: Executive Reporting, Team Development, Clinical Hiring, Performance Management, Goal Setting, Productivity Monitoring, Budget Management, Billing Oversight

• Clinic related experience, people and operations management
• Diploma and above in Business Administration/Nursing or in a relevant discipline
• Attention to detail and meticulousness are a must
• Strong sense of responsibility and ownership
• Basic understanding of financial models and understanding of profit and loss statements.
• Strong operations background would be a plus
• Experience in audit/risk management in healthcare/clinic operations setting
• Ability to think outside of the box to solve problems
• Unquestioned integrity and high standards in the work do
• Genuine curiosity and strong desire to continuously learn and grow

Qualifications: BS in Healthcare Administration with 4 years of Experience

• Knowledge of health care environment, medical office policies and procedures, and human resource management practices.
• Strong written communication, verbal communication, and interpersonal skills.
• Ability to identify and solve problems, make decisions, and implement change and system improvements for long-term resolution.
• Experience with Electronic Medical Records, Windows, and Excel-based software
• Adaptability to adjust processes to optimize patient access to support clinic productivity.
• Ability to lead and adapt to change in evolving healthcare environment.
• Ability to understand the influence and impact of all decisions on the practice.
• Knowledge of continuous improvement concepts and practices.

Qualifications: BS in Health Services Management with 3 years of Experience

• Healthcare management experience. 
• Knowledge of Federal, State and local funding designated for health services.
• Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds.
• Supervisor experience required.
• Bilingual/Bi-cultural (Spanish/English) required.
• Experience in Community Health Care Center.
• Proficiency with computer applications.
• Certifications and/or courses in leadership and/or management are an asset
• Experience working in an ambulatory setting in GRH or a similar organization
• Previous experience in a supervisory, leadership, or project lead role is required.

Qualifications: BS in Nursing with 5 years of Experience

• Experience as a team lead or similar role in a medical office setting is required.
• Strong verbal and written professional communication skills, including interpersonal, presentations, email, telephone, and video conference.
• Ability to lead and supervise effectively.
• Proficient in MS Office Suite, especially Outlook, Word, and Excel.
• Familiar with EMRs, Practice Fusion, or medical Works preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to use logic and reasoning to solve problems.
• Understanding of commercial, Medicare, and Medicaid health insurance benefits including premiums, deductibles, copays, coinsurance, etc.
• Human resource knowledge of hiring, supervision, and performance reviews.
• Strong knowledge of medical clinic workflow.
• Strong customer service skills and knowledge of HIPAA.

Qualifications: BS in Public Health with 3 years of Experience

• Current RN licensure in Minnesota.
• Current RN licensure in Wisconsin within two months of hire.
• Leadership/management experience with a health care team.
• Demonstrated organizational skills.
• Demonstrated problem solving skills.
• Demonstrated effective project management skills.
• Ability to manage resources and staff with budget requirements.
• Strong written and oral communication skills.
• Basic computer knowledge and ability.
• Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts.
• Ability to lead, mentor and motivate employees.
• Ability to understand, implement and monitor care improvement, patient service and access data and processes.

Qualifications: BS in Health Informatics with 2 years of Experience