• Providing on-call support as part of a team rotation (On-call for a week, every 8 weeks)
• Opening and managing Citrix incident tickets related to published applications, hung sessions, password resets, log-on issues, and other performance-related issues
• Conducting root cause analysis (RCA) and issue resolution on complex Citrix issues.
• Participating in a Citrix upgrade from 6.5 to 7.15, including assisting with cutovers and decommissioning of older equipment.
• Working with Citrix Provisioning Services 7.15 (PVS) to install patches, updates and other critical security updates
• Maintaining the published Citrix applications
• Troubleshooting performance issues through the use of load balancers - F5 LTMs, Netscalers, etc.
• Publishing new apps and desktops
• Troubleshoot day-to-day issues and creating new vDisk and VDIs
• Assist in problem resolution and general systems analysis.
• Manage, maintain, and monitor the Citrix XenApp landscape including system performance, hardware, software, and applications

Skills: On-call Support, Citrix Incident Management, Root Cause Analysis, Citrix Upgrade, Citrix Provisioning Services, Application Maintenance, Load Balancer Troubleshooting, System Performance Monitoring

• Operate and further develop the VMware system environment of the R&S data center
• Administrate Windows Server environments including Active Directory, ADFS, DNS and DHCP
• Support the operation of the global Citrix infrastructure
• Collaborate on automation projects in the DC environment
• Ensure smooth IT operations based on incidents and changes
• Implementing and rolling out client systems from installation to development and delivery to end-user training & documentation
• Resolving clients' questions or problems for system configurations/setup, product functionality, and fixes/enhancements
• Heavily involved in client Citrix Virtual Apps and Desktops implementation/deployment and Citrix infrastructure projects
• Working with various infrastructure technologies including Windows server, OS imaging, remote Desktop, MDM, VMware/VMware Horizon View, Powershell scripting, IT security and networking
• Packaging and deploying applications using any of these EndPoint Configuration Manager, ivanti, App-V,ThinApp

Skills: VMware System Environment, Windows Server Administration, Citrix Infrastructure Support, Automation Projects, IT Operations, Client System Implementation, Troubleshooting and Support, Application Packaging and Deployment

• Develop, maintain, and troubleshoot Citrix Virtual Desktop (XenDesktop), including Machine Creation Services (MCS) and Citrix Provisioning (PVS), Xenapp.
• Provision, maintain and troubleshooting.
• Maintain and update master images and patching Citrix servers
• Desktop Director and Citrix Console to Manage the monitoring of the Citrix environment.
• Manage & maintain the Citrix VMware environment, patching ESXi Vmware hosts and vCenter.
• Building and updating Client profiles for use with Citrix.
• Monitor Citrix infrastructure (logon failures, load evaluators, Machine failures, application failures)
• Check services and event viewer for critical servers
• Test application launch (Published apps and desktops)
• Apply vDisk updates and patches
• Support and resolve high-level trouble tickets

Skills: Citrix XenDesktop, Machine Creation Services, Citrix Provisioning, XenApp, Master Image Maintenance, Citrix Server Patching, Citrix Console Monitoring, VMware Environment Management

• Provide technical operational support, administration and maintenance for Virtual Applications and Virtual Desktops.
• Responsible for both the day-to-day operational support, ensuring that the services provided meet operational targets as defined
• Giving support for the infrastructure components in order to achieve high availability and performance
• Leading and driving improvements and enhancements in the infrastructure and the technologies supported.
• Provide optimum support for core services, driven by a philosophy
• Innovate and maintain high levels of Customer Service infrastructure.
• Conduct incident response and root cause analysis.
• Responsible for the monitoring the daily server and network operations
• Keep abreast of emerging technologies associated with the firm's mission-critical applications.
• Provide oversight and management of vendor technical support and consultants 
• Monitor and test cluster and failover solutions

Skills: Virtual Applications, Virtual Desktops, Operational Support, Infrastructure Maintenance, High Availability, Performance Optimization, Incident Response, Root Cause Analysis

• Primary support of all aspects of the Citrix Virtual App and Desktop environment, NetScaler, SCCM and related GPOs using Advance Group Policy Management.
• Primary support to Windows 10 VDI desktop creation, updates, and installed applications.
• Provide ongoing support and perform maintenance tasks for Citrix Virtual App and Desktop environment, Application Delivery Controller, and licensing.
• Remediate vulnerabilities discovered from vulnerability scans and triaging of found risks.
• Resolves support escalations from the IT Helpdesk.
• Participate in biannual Disaster Recovery tests.
• Analyze system performance to ensure smooth operation of all the firm hardware and software products. 
• Monitor network operations during and after business hours for anomalies that indicate potential issues and take proactive action to prevent service disruptions.
• Develops and maintains documentation and keeps management informed of project status and related issues. 
• Ensure that change management meets business requirements and goals, fulfills end-user requirements, and resolves systems issues.

Skills: Citrix Virtual App and Desktop, NetScaler, SCCM, Group Policy Management, Windows 10 VDI, Vulnerability Remediation, Disaster Recovery, Network Monitoring

• Knowledge and experience in gathering requirements, functional design, testing and working with business processes
• Understanding of how IT effects an organization and ability to link it to redesigned business processes
• Technical skills to support user requests independently with standard tools 
• Demonstrate flexibility and the ability to learn quickly to develop effective working relationships across a diverse team of functional, technical, and business partners
• Ability to support software delivery as needed with product manager interactions, specifications and user stories development 
• Ability to support test plan development and change management activities  
• Experience with creating VDI’s via XenDesktop.
• Experience installing, publishing, and troubleshooting applications using Provisioning services.
• Ability to document and track application requirements.
• Ability to work effectively and professionally with application owners, customers and co-workers.

Qualifications: BA in Systems Engineering with 5 years of Experience

• Experience in a Systems Administration 
• Advanced Subject-Matter knowledge of Citrix XenApp and XenDesktop Support
• Proven experience working with Citrix PVS for system provisioning
• Intermediate knowledge/ experience with load balancer technology (F5, LTM/GTM, Netscaler)
• Good overall understanding of Windows Systems Administration (DNS, DHCP, AD)
• Excellent analytical troubleshooting skills
• Good understanding in configure, administrate, manage, and support Azure/AWS compute instances, Backup, snapshot and Storage.
• Good working knowledge of IT networks (LAN, WAN) and Switches.
• Working knowledge in MS SQL database security, performance, and installation
• Understanding of SQL database backup/ restore and recovery procedures

Qualifications: BA in Cybersecurity with 3 years of Experience

• Basic understanding of LAN, WAN, and IP Addressing.
• Basic knowledge of VLANs and subnetting
• Basic knowledge of routing and ACLs and firewall and trunking.
• Basic understanding of how a web server (like Apache, Jboss, web sphere) works and web server's configuration.
• Strong load balancing, HA configurations and GSLB configuration
• Skills in compression and rewriting/ URL transformations 
• Working experience in IT Infrastructure and Microsoft Server OS
• Must have in-depth knowledge of Citrix-based solutions
• Have solid experience with XenApp, XenDesktop, Provisioning Services, and Citrix UPM
• Must be able to work independently, providing expert guidance for application owners, while still working closely with the overall team and maintaining communication with the team via chat.

Qualifications: BA in Network Administration with 6 years of Experience

• Extensive knowledge of Citrix Virtual Apps and Desktops
• Extensive knowledge of Citrix App layering technology
• Implementation and deployment knowledge of Citrix VDI's
• Hands-on experience in configuring Citrix NetScaler
• Knowledge of Citrix Cloud technologies
• Working experience in implementing Citrix on Azure
• Hands-on experience in updating/upgrading ESXi servers, Virtual Center servers and windows virtual machines using VMware Update manager and manual upgrades for Patching
• Knowledge of Citrix Xenservers
• Knowledge of AD, DNS, DHCP
• Working experience in Agile methodology

Qualifications: BA in Information Technology with 4 years of Experience

• Ability to adapt to newer technologies and concepts
• Experience with UCS & Hyperflex Enterprise environments 
• Enterprise server management experience
• Experience with UCS Clustering and Hyperflex Clustering
• Working Experience in HCI and have experience with administering
• Experience supporting a large (200+ Server) Citrix Environment
• Must have experience in upgrade and migration of VDI in a large complex environment.
• Understanding of installation of physical hardware in the datacenter (cabling, subnets, routing).
• Understanding and experience of App-V application streaming, VMware hypervisor and AppSense
• Strong knowledge of the following: Citrix XenDesktop 7.6-7.15, Citrix Provisioning Services (PVS)

Qualifications: BA in Computer Science with 5 years of Experience