• Maintain all infrastructure and cloud operations for customer-facing SaaS Applications in enterprise environments.
• Monitoring and validating key operational indicators, following best practices and established standards
• Working with product owners, project managers, developers, and managed service providers.
• Possess broad expertise in web technology in addition to extensive experience providing solutions for enterprise environments.
• Resolve performance issues and experience developing valuable automation enhancements.
• Ensuring all Applications are available and performant 24x7x365
• Providing technical assistance in troubleshooting and resolving issues
• Provisioning new Cloud infrastructure (both IaaS and PaaS)
• Migrating existing SaaS applications between Cloud environments
• Ensuring systems are secure and compliant, establishing standard operating procedures across environments.
• Require creative problem-solving while maintaining security and standardization across the environment.

Skills: Cloud Infrastructure Management, Application Performance Monitoring, Automation and Optimization, Technical Troubleshooting, Collaboration and Communication, Web Technology Expertise, Security and Compliance, Creative Problem-Solving

• Helping development teams understand cloud technologies and how they can be used in their projects
• Provisioning and onboarding project teams to the cloud – most have very little cloud experience so you will be their guide.
• Troubleshooting technical issues the project teams are facing such as connectivity or scaling
• Developing reusable assets (GitLab, terraform, scripts) that project teams can use to solve problems
• Work with application development teams to create network and deployment infrastructure that is compliant with InfoSec requirements and industry best practices.
• Design, configure, implement, and support the majority of cloud environments at the company.
• Deliver best-in-class tooling and platforms to enable hundreds of teams across the organization to be successful and productive.
• Identify cost-saving opportunities within Cloud Infrastructure and creatively solve complex problems that enable engineering teams across the company.

Skills: Cloud Technologies Expertise, Cloud Onboarding and Training, Technical Troubleshooting, Automation and Scripting, Infrastructure Design and Implementation, Best-in-Class Tooling and Platforms, Cost Optimization, Cross-Functional Collaboration

• Define database requirements, plan capacity and execute the build
• Provide advice on optimal database design and performance
• Work with the software teams to help reproduce and resolve active database issues
• Implement strategies for operational support including monitoring, performance analysis, testing, and debugging
• Troubleshoot issues in development through to production environments
• Define an effective database replication scheme, and scale database clusters up/down
• Provide regular database training including holding discussions with development teams regarding best practices, trade-offs, and risk mitigation
• Monitor performance including CPU, disk and memory utilization and identify any issues using database monitoring tools.
• Monitor database performance including tables, indexes, error logs, transaction logs, user sessions, and buffers.
• Identify and resolve database contention and performance issues (slow-running queries, bottlenecks, and other latency-related issues)
• Provide alerts and escalations when critical events occur such as loss of availability of databases, utilization exceeding established thresholds, failover occurrences, etc.

Skills: Database Design and Optimization, Capacity Planning and Execution, Issue Resolution and Debugging, Operational Support and Monitoring, Replication and Clustering, Training and Best Practices, Performance Monitoring and Analysis, Alerting and Escalation Management

• Support setup, configuration, and provisioning of EC2 instances, for databases (Oracle, InterSystems Cache), web servers (Apache, Tomcat), and elastic load balancers (ALB, NLB) in AWS Gov-Cloud VAEC environments, utilizing best practices including security, high-availability, reliability, and DevOps automation.
• Support Software Deployment and maintenance, including OS and application software deployment, patching, and development support.
• Support the establishment of cloud service provider resources in AWS-GovCloud. 
• Monitor and track the creation, update, and deletion of VAEC systems, user (e.g., developer, systems administrator) accounts, service accounts, security groups, and control procedures, and ensuring cloud capacity requirements are satisfied.
• Determine cloud capacity (credits) and workload requirements. 
• Review and approve cloud capacity requirements and provide the VAEC cloud capacity for the solution.
• Ensure systems are configured for disaster recovery (DR), high availability (HA), and Continuity of operations plans (COOP) capabilities in VAEC.
• Perform DR testing, both tabletop and actual, to ensure that recovery point objectives and recovery time objectives are met and that actions align with disaster recovery plans.
• Perform HA testing, ensuring the failover process is successful including access to all operational data, applications, and connections.
• Support regression testing and performance testing, and assist the security team in obtaining an ATO.
• Ensure alignment with all required processes and security controls, including providing evidence of relevant control enforcement.

Skills: AWS EC2 Management, Cloud Resource Management, Software Deployment & Maintenance, Disaster Recovery (DR) & High Availability (HA), Capacity Planning, DevOps Automation, Security & Compliance, Performance & Regression Testing

• Maintain essential IT operations, including operating systems, security tools, servers, virtual machines, and email systems
• Build, configure and troubleshoot cloud, data center servers, and services
• Deploy various networking topologies and VLANS/VPC's
• Perform patch management for cloud services and servers
• Automate repeatable tasks with scripting, define processes for repeating tasks
• Nurture dependable IT infrastructure and networking that's always up and running
• Manage VMWare virtual networking and machines
• Partner with internal and external IT teams to communicate project status, activities, and achievements
• Transition existing CoLo deployments to AWS-GovCloud ensuring that production functionality and data have been successfully migrated.
• Ensure that system resources are properly allocated, including appropriate hardware and software configuration to ensure systems meet service level agreements.

Skills: IT Operations Management, Cloud and Data Center Expertise, Networking and VLAN/VPC Deployment, Patch Management, Automation and Scripting, VMWare Management, Cross-Functional Collaboration, Cloud Migration and Resource Allocation

• Have AWS Certified Solution Architect
• Experience with DEVSECOPS, and Kubernetes
• Experience building and deploying containers for COTS and GOTS
• Experience with Virtual Desktop Infrastructure
• Experience managing, monitoring, and securing cloud environments
• Experience with OpenStack or deep knowledge of GNU/Linux systems
• Experience with DevOps, CI/CD, scripting, and orchestration/automation tools
• Experience with monitoring tools such as Sensu, Zabbix, or Prometheus
• Experience with Container technology such as Kubernetes, or Docker
• Knowledge in the development of high-performance and fault-tolerant systems
• English and French proficiency both written and verbal

Qualifications: BA in Information Technology with 3 years of Experience

• Hands-on experience with Microsoft Azure, PowerShell, and Office 365
• Knowledge of Standard cloud security tooling such as Microsoft Azure Security
• Strong technical skills and knowledge in a broad range of technologies
• Knowledge of automation/Scripting languages
• Experience with implementing, migrating, managing, and operating systems/applications in an enterprise cloud computing environment
• Have subject matter in at least one of the VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS)
• Able to pass a background check to obtain a Public Trust (High-Risk) Position
• Documentation skills include creating and updating detailed environment design, installation, and support documentation
• Demonstrated ability to work independently and troubleshoot problems with speed and efficiency
• Outstanding communication, project and priority management, and collaboration skills

Qualifications: BA in Software Engineering with 4 years of Experience

• Experience with Azure AD Office 365 Windows Server DNS DHCP VPN Clients Group Policy Folder Permissions Firewalls Network connectivity issues Microsoft Office Applications
• Must have Security+ CE or CISSP Certification and Operating System Certification (Windows)
• Experience with administration of Microsoft Operating Systems (Windows 10, Windows Server 2012/2016/2019)
• Understanding of modern TCP/IP networking fundamentals for local area networks
• Familiar with managing and maintaining Microsoft Active Directory Domain Services
• Experience with Virtual Machines and hardware virtualization technology
• Working experience with STIG processes/procedures
• An active DoD Secret clearance is required to perform this work. 
• Experience as a System/Network Administrator and familiarity with MS Cloud configurations
• Understanding of Information Assurance (IA) systems including Host-Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Nessus
• Understanding of Microsoft SQL components
• Familiar with Microsoft IIS and SharePoint services

Qualifications: BA in Computer Science with 5 years of Experience

• Hands-on experience provisioning, operating, and maintaining systems running on AWS, Azure, or OCI
• Experience with Red Hat Enterprise Linux and/or Windows operating system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
• Traditional Active Directory and Azure AD forests, domains, group policy management, OU/security group/user/computer object administration, Sites and Services, DNS, and DHCP.
• Intermediate-level networking skills and troubleshooting experience
• DoD 8570 IAT Level II Certification and DoD 8570 CSSP Infrastructure Support Certification
• A good working knowledge of VMware vSphere 6
• Understanding of server hardware installation, maintenance and troubleshooting
• Knowledge of Networking (LAN/WAN/Firewall/VPN/PPS)
• Understanding of DISA Security Technical Implementation Guide (STIG) compliance
• Experience working in classified spaces

Qualifications: BA in Cybersecurity with 4 years of Experience

• Working experience in Python programming, Google Cloud Storage and AWS S3
• Experience in MYSQL on RDS or GCP MYSQL
• Experience with systems administration in a Linux environment
• Experience on AWS or GCP with AWS or Azure certification.
• Experience in database administration activities like installation, configuration, backup & recovery, query optimizations, creating roles, managing user permissions, and resolving deadlocks.
• Working experience with query analyzers and query tuning
• Experience in implementing different types of replication models like Snapshot, Merge, and Transactional.
• Excellent communication and interpersonal skills for work in a collaborative team environment with a customer service-oriented approach.
• Hands-on experience with Microsoft Azure security, database, compute and log analytics services.
• Understanding of operational best practices, configuration management, and security controls.
• Experience with log collection and monitoring solutions.
• Experience with scripting or automation tools such as Chef, Ansible, Cloudformation, Powershell, Bash, etc.

Qualifications: BA in Network Administration with 5 years of Experience