• Work closely with external vendors and other personnel
• Optimize and facilitate the best solution to meet the needs of the business.
• Maintain and Support all Backup/DR Software/Hardware
• Setting up a backup schedule as per requirement
• Creating the backup policy and define the retention policy of servers
• Configuring managing VMware backups, File system backups
• Have knowledge of Report and Event Alert configuration
• Perform daily monitoring and management of the implemented backups
• Handling restoration of file systems or full VM whenever required.
• Monitoring backup jobs, troubleshoot failed jobs, and initiate corrective action

Skills: Vendor Management, Problem Solving, Backup and Disaster Recovery (BDR) Expertise, Backup Policy Development, Virtualization Management, Report and Event Management, Monitoring and Troubleshooting, Restoration Management

• Day to day management of CommVault backup solutions.
• Basic knowledge of Veritas NBU would be an asset
• Perform daily monitoring, reporting, and maintenance tasks associated with corporate and regional backups
• Respond to and resolve retrieval and storage issues as associated with backups
• Collaborate with outside regional IT team members on regional backup issues and requirements
• Adhere to established procedures for change management, problem management and incident management
• Define and setup backup architecture on-prem and public cloud
• Monitor the client’s platforms and be pro-active to prevent incident
• Manage the capacity planning & backup application performance
• Generate reporting and ensure BACKUP SLA are met

Skills: Backup Management, NBU Knowledge, Monitoring, Issue Resolution, Collaboration, Procedure Adherence, Architecture Design, Proactive Monitoring, SLA Compliance.

• Manage NetApp & HPE 3PAR storages as well as recovery methods for storage volumes.
• Perform activities related to install, configure and managing SAN devices and fiber switches.
• Execute across-site replication of significant DR data – DP snap mirrors.
• Supervise volume replication overnight jobs and execute improvements.
• Oversee IO performance and volume utilization through NetApp OnCommand Unified Manager.
• Ensure backup methods are in place and Analyze and isolate issues.
• Collaborate with internal teams to ensure apt storage usage.
• Develop documentation in support of regular operations (operating procedures).
• Be on-call and respond in a timely manner to alerts
• Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets.

Skills: Storage Management, SAN Configuration, Disaster Recovery, Replication Oversight, Performance Monitoring, Backup Implementation, Team Collaboration, Documentation Support

• Define and set backup architecture on-prem and public cloud
• Monitor the client’s platforms and be proactive to prevent incident
• Provide level 2 support on escalation and incident & problem resolution
• Manage the capacity planning & backup application performance
• Generate reporting and ensure BACKUP SLA is met
• Manage storage appliances (Tape library, Disk or Cloud)
• Performing Oracle Tape Backups management tasks preferably (Oracle Secure Backup)
• Restoration of file system and database files from tape
• Installation/Configuration/Administration of Oracle Secure Backup
• Performing daily, weekly, and monthly data maintenance tasks and health checks configuration of device.

Skills: Backup Design, Incident Prevention, Support Escalation, Capacity Management, SLA Compliance, Oracle Backup, Data Restoration, Maintenance

• Performs the installation, configuration, maintenance, and documentation of various backup technologies
• Develop and maintain testing process for current, new, and modified backup appliances and software
• Participate in recovery testing to ensure we can recover application and databases from backups
• Provide on call support within a “follow the sun” model, as well as in rotation during weekends
• Manage tape media and backing up of file systems
• Manage multiple data sources including internal, external, and 3rd party
• Develop, implement, and oversee policies and procedures
• Ensure consistent backup and recovery processes, uptime, and regulatory compliance
• Performing backup configuration, maintenance and troubleshooting tasks for a multi-site multi-vendor backup infrastructure

Skills: Backup Management, Testing Development, Recovery Participation, Sun Support, Tape Oversight, Data Handling, Policy Oversight, Infrastructure Maintenance

• Utilizing backup tools to ensure the ongoing success of customer backups.
• Assist in the deployment of Backup and recovery solutions into customer environments.
• Resolution of technical issues arising from customer backup solutions within the agreed SLAs.
• Ensure that customer backup solutions are kept up to date and secure in line with vendor best practices.
• Ensure recovery of customer data in line with agreed SLAs.
• Liaise with 3rd party vendors to ensure best practices are adhered to and knowledge
• Work with other areas of the business to ensure backups are specified correctly and that correct documentation
• Ensure that processes are current and in line with agreed company standards.
• Create and deliver to include the creation of regular, scheduled reports and development of new reports.
• Develop automation and management scripts where possible.

Skills: Backup Tool Use, Deployment Support, Issue Resolution, Solution Maintenance, Data Recovery Assurance, Vendor Collaboration, Process Alignment, Reporting 

• Experience with large and complex backup systems.
• Experience with IBM Spectrum Protect (TSM)
• Experience with AWS and Azure and IBM GPFS
• Exposure to Continuous Integration and building test automation frameworks
• Experience with AWS and IBM GPFS snapshot creation and restoration.
• Experience setting up Compression and Deduplication
• Knowledge of system principles, methods, and techniques.
• Professional certification in AWS, Azure, or other related technologies desired
• Ability to work with a remote team to troubleshoot, document and provide task updates
• Maintain the highest degree of quality, completeness, and accuracy of data analysis.

Qualifications: BS in Computer Science with 3 years of Experience

• Experience with enterprise monitoring solutions, including SolarWinds
• Experience in support of Microsoft Server distributions (e.g. 2008, 2012, 2016, 2019)
• Experience with SMTP, DHCP, DNS, LDAP, CIFS, and NFS
• Experience with NetApp Snapshot, SnapVault, and SnapMirror
• General knowledge of LANs, WANs, network segments, Internet, and intranet systems.
• Experience in red Hat Enterprise Linux (RHEL) Administrator 
• Industry-recognized certifications relevant to a UNIX/Linux System Administrator
• Scripting or automation using PowerShell, NetApp WFA, and VMware snapshots
• Integrated Active Directory authentication (Kerberos, LDAP and/or Centrify).

Qualifications: BA in Data Science with 2 years of Experience

• Have a wide range of infrastructure-related technical skills.
• Good ability to work well as an individual and as part of a team.
• Good interpersonal, customer service and telephone skills.
• Good understanding of Microsoft Server systems, VMware Environments and Backup solutions.
• Excellent documentation skills and VMware administration skills
• Good understanding of backup solutions.
• Extensive knowledge of Windows Server and Desktop solutions.
• Experience with any of the following Veeam, Solarwinds, Datto, Skykick, Windows Backups.
• Good experience and understanding of storage systems (NAS devices, NetApp, EMC, HP.)
• Ability to collaborate with team members
• Can work independently or as part of a team

Qualifications: BA in Cybersecurity with 4 years of Experience

• Excellent critical thinking skills, reading and interpretation, writing, and communication skills.
• Works with limited supervision and have AWS Certified DevOps Engineer.
• Knowledge of government security architecture and/or secure coding practices.
• Knowledge of containers and hands-on experience with container technologies
• Excellent interpersonal, verbal and written communication, and organizational skills
• Must be able to communicate fluently in English both verbally and in writing
• Facts and data oriented and deadline and closure oriented.
• Strong persuasion, facilitation and influencing skills.
• Strong analytical, organizational and project management skills.
• Demonstrated ability to lead and work with cross functional teams including senior level individuals.
• Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

Qualifications: BA in Information Technology with 5 years of Experience

• Experience in system administration or related field.
• Proficient with Windows operating systems and services
• Understand network services like IP, TCP, UDP, DHCP, NFS, DNS, etc.
• Experience with virtualization (VMware) or cloud computing solutions (AWS/GCP/Azure)
• Experience with application and services by setting up and management: IIS/Tomcat/Apache
• Familiar with Backup application such as: VEEAM, Commvault, TSM, Metallic
• Understanding of RPO, RTO, GDPR
• Ability to Script & code for troubleshooting or automation
• Confident using English in a working environment:
• Reading/writing specs, documenting system changes

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience with SQL Server backup management
• Demonstrated ability to prioritize multiple concurrent tasks to best meet overall goals
• Able to work after-hours, and be on-call
• Able to participate in quarterly server maintenance weekends, and recovery exercises
• Experience with the following backup technologies: NetBackup, Veeam, Avamar, Rubrik, DataDomain, S3 Targets
• Experience with VMware Software, Virtual Workstations, ESXi, and vCenter support and administration
• Experience with federated snapshots, consistency groups, and SQL server backup management
• Experience with Oracle backup management
• Experience with Exchange backup management
• Experience with Cloud-based backup management

Qualifications: BS in Network Administration with 7 years of Experience