Job Summary: 

• Supports Citrix environment including XenApp and XenDesktop
• Serves as escalation point for Citrix issues from the Help Desk
• Performs general administration of servers (upgrades, patching & installs)
• Provides direct and remote escalated application/server support in Citrix environments
• Installs, modifies, and maintains applications hosted in the Citrix environment.
• Supports and maintains information security measures as appropriate to the position
• Monitors ticketing system and enter all relevant data as tickets are completed
• Monitor Citrix environment for performance, reliability and security
• Participate in on-call rotation and morning check rotation
• Completes projects and daily tasks 

Skills on Resume:

• Citrix Support (Hard Skills)
• XenApp/XenDesktop (Hard Skills)
• Server Admin (Hard Skills)
• Remote Support (Hard Skills)
• App Maintenance (Hard Skills)
• Info Security (Hard Skills)
• Ticket Monitoring (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Participates in proactive team efforts to achieve departmental and company goals
• Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
• Contributes to a positive work environment by demonstrating cultural expectations and influencing others
• Reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
• Support Citrix environment including XenApp and XenDesktop
• Act as escalation point for Citrix issues from the help desk
• Support general administration of servers including upgrades, patching, and installs
• Install, modify, and maintain applications hosted in the Citrix environment
• Monitor ticketing system and enter all relevant data as tickets are completed
• Monitor Citrix environment for performance, reliability, and security

Skills on Resume:

• Team Collaboration (Soft Skills)
• Value Adoption (Soft Skills)
• Positive Environment (Soft Skills)
• Performance Reward (Soft Skills)
• Citrix Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Server Admin (Hard Skills)
• App Maintenance (Hard Skills)

Job Summary: 

• Help implement the infrastructure and service upgrade roadmap
• Take a broader view of services and products.
• Help design and carry out projects that have medium to significant impacts on the organization
• Help develop strategic directions and infrastructure positioning
• Oversee and improve infrastructure efficiency to reduce operating costs
• Effectively assess the effort involved in business and infrastructure projects
• Coach project and operations teams
• Be structured and ensure end‑to‑end management of various initiatives and activities
• Remain constantly up to date on technologies affecting infrastructure and services
• Lead by example in terms of innovation and simplification
• Working with sales and clients to define requirements, determining project specifications, identifying solutions, and providing recommendations.

Skills on Resume:

• Infrastructure Upgrade (Hard Skills)
• Strategic Planning (Soft Skills)
• Project Design (Hard Skills)
• Cost Reduction (Soft Skills)
• Effort Assessment (Soft Skills)
• Team Coaching (Soft Skills)
• Initiative Management (Soft Skills)
• Technology Updates (Hard Skills)

Job Summary: 

• Working alongside Rusty’s Help Desk/ Frontline Support team
• Taking in tickets, resolving or escalating to Citrix Engineers
• Working on the infrastructure of the Citrix environment
• Owning relationships with business units that they support related to Citrix
• Carrying out all Citrix commands
• Supporting Public & Private Cloud implementations, system upgrades, end user support, and overall system maintenance. 
• Support is provided via phone, email, and ticketing system with heavy emphasis on documentation, communication and writing. 
• Participate in responding to system alerts, on-call rotation and system operations. 
• Share professional expertise, provide mentoring and knowledge transfer to other team members and serve as a point of escalation for departmental and client issues.
• Make decisions based on architecture targets

Skills on Resume:

• Ticket Management (Hard Skills)
• Citrix Infrastructure (Hard Skills)
• Business Relationship (Soft Skills)
• Citrix Commands (Hard Skills)
• Cloud Support (Hard Skills)
• System Maintenance (Hard Skills)
• Communication (Soft Skills)
• Mentoring (Soft Skills)

Job Summary: 

• Implementation, managing, and troubleshooting Citrix XenApp, ADC, Netscalar and publishing applications in Citrix.
• Responsible for Patch management, policy configuration and user administration
• Install, configure, and maintain physical and virtual servers, server operating systems, storage and backup solutions
• Proactively maintains and upgrades system infrastructure, servers and other business technology systems and software.
• Implements technology solutions to enhance systems availability, security and provides enhancements to operations.
• Create documentation and technical procedures necessary to administer the environment.
• Resolves critical system outages.
• Responsible for responding to and resolving issues within the team during shift hours.
• Monitor ticket queues for open and unassigned incidents to be worked to resolution.
• Hands-on experience in Windows Servers, Active Directory and GPO management
• Collaborate with supervisory staff on system design along with data and technology standards

Skills on Resume:

• Citrix XenApp Management (Hard Skills)
• Patch Management (Hard Skills)
• Server Maintenance (Hard Skills)
• System Upgrades (Hard Skills)
• Technology Solutions (Hard Skills)
• Documentation (Soft Skills)
• Critical Issue Resolution (Hard Skills)
• Collaboration (Soft Skills)