Job Summary: 

• Dealing directly with internal and/or external customers to deliver customer satisfaction 
• Carrying out a range of, mostly routine, transactions and interactions to a high standard 
• Carrying out technical/complex processes and transactions, accurately and consistently in line with defined timescale and service standards eg response times, record keeping, referrals, etc 
• Engaging with customers and colleagues to maintain open lines of communication
• Ensure mutual understanding and the prompt resolution of issues arising 
• Identifying and suggesting opportunities to add value through improved efficiency or effectiveness and/or enhanced service 
• Adapting quickly to unexpected fluctuations in volume or changes in demand, operating processes or technologies 
• Adhering to control and risk management policies and procedures 
• Contributing to projects and initiatives as needed to improve operational efficiency
• Develop capacity or capability and/or add value for customers

Skills on Resume:

• Customer Service (Soft Skills)
• Transaction Processing (Hard Skills)
• Technical Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Resolution (Soft Skills)
• Process Improvement (Hard Skills)
• Adaptability (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Maintains a list of all bank accounts along with authorized signers.
• Makes bank deposits and initiates wire and ACH payments.
• Determines the optimal source of financing.
• Projects the cash balances on ubs nostro accounts by sourcing balance and cash flow information from sub-ledger and settlement systems as well as by interacting with business lines and nostro agents
• Reports consolidated cash balances to treasury for funding
• Continuously improves the front to back process by analyzing reasons for funding errors and taking appropriate measures
• Handle payments and cash management processes according to the rules and regulations of the booking center
• Allocates funding error costs to the causing units
• Execute, monitor, and analyze intraday cash and liquidity management: Including payments and balance thresholds
• Understand and mitigate risks associated with cash and liquidity management processes by creating and maintaining controls.

Skills on Resume:

• Bank Account Management (Hard Skills)
• Payment Processing (Hard Skills)
• Financial Analysis (Hard Skills)
• Cash Flow Projection (Hard Skills)
• Reporting Skills (Soft Skills)
• Process Improvement (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Risk Mitigation (Hard Skills)

Job Summary: 

• Process transfers between the company's bank accounts to ensure funds available for 3rd party supplier payments when due
• Ensure compliance with month end controls for bank, petty cash, and corporate card accounts
• Posting FX deals into the accounting system
• Weekly loading of bank transactions into accounting system
• Daily preparation of payment approval file
• Assistant to Cash Management Specialist Supervisor
• Assist in other Treasury assignments or projects
• Support research needs for Accounting and various other internal groups
• Maintains records of financing sources and related costs of borrowing.
• Assist with special analysis, reconciles designated accounts, etc. within assigned functional area(s).

Skills on Resume:

• Fund Transfers (Hard Skills)
• Month-End Controls (Hard Skills)
• Foreign Exchange (FX) Posting (Hard Skills)
• Bank Transaction Loading (Hard Skills)
• Payment Approval Preparation (Hard Skills)
• Administrative Support (Soft Skills)
• Treasury Support (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Responsible for identifying factors that will deliver SLA and improve forecast accuracy.
• Proactively seeking information needed to improve forecast accuracy.
• Analyze daily to improve cash efficiency of Cash Points / Branches.
• Monitoring network to manage Cash Points running out of cash and determining whether additional cash is warranted.
• Responsible for managing cash point activation and deactivation in the system.
• Preparing and sending out daily ATM load schedule to vendors / customers.
• Using bulk cash ordering tool to determine and send daily bulk cash order to vendors / customers.
• Monitor daily compliance in terms of scheduled and emergency cash replenishments.
• Maintain records of all reporting for analysis.
• Defining and ensuring adherence to cash forecasting processes.

Skills on Resume:

• SLA Management (Hard Skills)
• Forecast Improvement (Soft Skills)
• Cash Analysis (Hard Skills)
• Network Monitoring (Hard Skills)
• System Management (Hard Skills)
• Schedule Preparation (Hard Skills)
• Cash Ordering (Hard Skills)
• Compliance Monitoring (Hard Skills)

Job Summary: 

• Provide Level 1 support (how to question) to the agents in the center and the rest of region, if applicable.
• Provide Level 2 support (basic operational processes that are not working correctly) for all systems in the region, if applicable.
• Working with Technical Consultants in identifying and reporting system level problems.
• Maintaining healthy relations with external & internal customers by managing requirements.
• Performance management, training, talent review and reward to build a high-performance team.
• Assist in utilizing the treasury management system.
• Assist in maintaining relationships with banks and third parties.
• Participate in monthly financial closing, daily reconciliation of major accounts and uploading closing documentation to ensure accuracy of closing data.
• Participate in ad-hoc industry/regional research, project research, and provide a timely and effective response to business teams.
• Analyze cash management transactions daily, ensuring the accuracy of data.

Skills on Resume:

• Level 1 Support (Soft Skills)
• Level 2 Support (Hard Skills)
• Problem Identification (Hard Skills)
• Customer Relations (Soft Skills)
• Team Management (Soft Skills)
• Treasury System Utilization (Hard Skills)
• Relationship Management (Soft Skills)
• Financial Closing (Hard Skills)

Job Summary: 

• Manage customer related enquiries pertaining to NHIS reimbursement
• Confirmation of mandatory required documents and submissions to relevant authorities
• Responsible for Cash Management Service management – new registration, extension etc
• Cash collection tracking - withdrawal failure checking, amount confirmation, patient drop-offs, refund processing, etc
• Dispute management with patients and NHIS
• Communication and relationship management with relevant authorities
• Closely working and assisting with patient management department on issues pertaining to accounting and patient management
• Reconciliation of AR with accounting team
• Join ad-hoc projects for operational excellence – automation, digitalization
• Submit monthly credit card expenses reports as required by management

Skills on Resume:

• Customer Enquiries (Soft Skills)
• Document Confirmation (Hard Skills)
• Cash Management (Hard Skills)
• Cash Tracking (Hard Skills)
• Dispute Management (Soft Skills)
• Relationship Management (Soft Skills)
• Patient Accounting (Hard Skills)
• AR Reconciliation (Hard Skills)

Job Summary: 

• Post accurate and timely payments, payoffs, and/or escrow payment activity to mortgage loan accounts, which may be transmitted via data file, wire, or physical check.
• Provide superior customer service skills to internal and external parties.
• Notify and/or follow up with members and/or Title Agents to obtain required payment or payoff shortages, or necessary documentation.
• Meet accepted SLA levels for all customer inquiry tasks.
• Identify and action NSF reversals which may occur on previously applied transactions
• Assists in the opening and closing of bank accounts.
• Communicate with various departments to resolve issues or inaccuracies in a timely manner
• Process daily cash payments and transfers to ensure accurate and timely cash management.
• Take charge of internal treasury controls and providing support for internal and external auditors.
• Communicate clearly with management to advise of any process issues or improvement opportunities

Skills on Resume:

• Payment Processing (Hard Skills)
• Customer Service (Soft Skills)
• Shortage Resolution (Hard Skills)
• SLA Adherence (Hard Skills)
• NSF Reversals (Hard Skills)
• Bank Account Management (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Cash Management (Hard Skills)

Job Summary: 

• Process Positive Pay files daily and process Positive Pay exceptions daily.
• Send Automated Clearing House (ACH) files daily for service and tax.
• Receive NOC and ACH return files from the ODFI (bank).
• Sending NOC to service representative and track resolution.
• Notify accounting regarding collections for NSF returns.
• Daily Reporting for NOC’s and ACH Returns and completes daily KPI data.
• Daily Funds Reconciliation and reporting.
• Complete Daily Audit documentation for management review and approval.
• Maintain daily records in an electronic format.
• Assist the Tax Department with Filing quarterly and annual returns.

Skills on Resume:

• Positive Pay Processing (Hard Skills)
• ACH File Management (Hard Skills)
• NOC and ACH Return Handling (Hard Skills)
• Issue Resolution Tracking (Soft Skills)
• NSF Collection Notification (Soft Skills)
• KPI Reporting (Hard Skills)
• Funds Reconciliation (Hard Skills)
• Audit Documentation (Hard Skills)

Job Summary: 

• Record and post all payments within 24 hours of receipt in the bank.
• Validate and clear customer claims (deductions/chargebacks) at the time of cash application in accordance with the customer’s program agreement.
• Analyze any credit balance accounts to determine if a refund should be processed.
• Balance receipts, reconcile credit card batches, and prepares audit trail for cash receipts.
• Maintain organized filing of all accounts receivable and deposit documentation.
• Collect and maintain a complete and up-to-date collection of customer/vendor agreements
• Coordinate the collections process on past due accounts with the Accounts Receivable Specialist.
• Monitor invoices and credit memo requests, short payments, chargebacks
• Assuring that all credits and payments issued fall within the customer/vendor agreements.
• Utilizing a team approach, work with the Finance and Sales teams when a customer requests credits or makes short payments over and above agreements.
• Sets the company's daily cash position using online bank portals to retrieve information on incoming and outgoing cash flows.

Skills on Resume:

• Payment Posting (Hard Skills)
• Claims Validation (Hard Skills)
• Credit Balance Analysis (Hard Skills)
• Receipts Reconciliation (Hard Skills)
• Documentation Filing (Hard Skills)
• Customer/Vendor Agreements (Hard Skills)
• Collections Coordination (Hard Skills)
• Cash Flow Monitoring (Hard Skills)

Job Summary: 

• Provide implementation support by recommending the appropriate processes for implementing a product. 
• Handle all Cash Management related product offerings and processes
• Account analysis, online and mobile banking, merchant set-ups, and remote deposit. 
• Determine clients’ online and cash management needs, explains various banking services offered, and process applications related to cash management, online banking, and merchant services. 
• Analyze, prepare, and present analyzed account statements, products, and services to Relationship Managers and clients. 
• Visit Remote Deposit Capture clients’ offices to perform regulatory required site visits and equipment installations. 
• Complete a variety of reports related to banking transactions
• Review, prepare and process a variety of daily operational reports as well as the daily Online Banking/RDC/ACH/POSPay/Bill Pay checklist and operation certifications. 
• Resolve a variety of client complaints and inquiries
• Maintain contact with clients through telephone or written communication

Skills on Resume:

• Implementation Support (Hard Skills)
• Cash Management (Hard Skills)
• Account Analysis (Hard Skills)
• Client Needs Assessment (Soft Skills)
• Account Statement Analysis (Hard Skills)
• Site Visits & Installations (Hard Skills)
• Report Preparation (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Managing incoming and outgoing cash effectively on a daily basis
• Monitoring of proper banks balances in different currencies on a daily basis
• Updating accounting database for daily financial transactions
• Performing daily, weekly, urgent, and ad-hoc payments
• Reconciliation of cash in banks / bank statements
• Following standard procedures to improve efficiency in funds transfers, cash disbursements, month-end account closing activities and inter-department reporting
• Preparing cash flows forecasts of client funds and analyzing cash positions
• Liaising with banks to address any account issues and queries
• Resolving any issues related to foreign currency exchange
• Developing financial reports to assist management in making decisions regarding debts and foreign exchange plans
• Provide management reports to analyze and communicate customer credit memo/ chargeback performance.

Skills on Resume:

• Cash Management (Hard Skills)
• Bank Balance Monitoring (Hard Skills)
• Transaction Updates (Hard Skills)
• Payment Processing (Hard Skills)
• Bank Reconciliation (Hard Skills)
• Efficiency Improvement (Soft Skills)
• Cash Flow Forecasting (Hard Skills)
• Bank Liaison (Soft Skills)

Job Summary: 

• Daily cash position for NAFTA Car Mass Market and various support entities.
• Analysis and review of the short-term daily cash flows, entering prior day actuals, modifying future days as required, communicating the cash need/surplus to the investment manager
• Coordinate with the cash forecast team for near-term changes to cash flows
• Track forecast to actual cash flow variances and manage banking relationships
• Maintain good communication channels within the company regarding credit memos, chargebacks, and short payments.
• Provide required documentation and audit prior credits given 
• Work with cross-functional teams to ensure the proper application of prepaid funds.
• Provide reports and supporting documentation for independent audits 
• Support liquidity needs across the global organization including cash pooling and intercompany loans
• Execute cash settlements in the banking platform: confirm approvals, enter, approve, or release wires
• Foreign currency exchange – tracking FX rates and point proper moment for foreign currency exchange

Skills on Resume:

• Cash Position Management (Hard Skills)
• Cash Flow Analysis (Hard Skills)
• Cash Forecast Coordination (Hard Skills)
• Variance Tracking (Hard Skills)
• Communication (Soft Skills)
• Audit Support (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Foreign Currency Exchange (Hard Skills)

Job Summary: 

• Obtain required information from new and/or existing customers
• Analyze and execute proper structuring of Business Solutions business products and services on operating systems.
• Facilitate resolution of in-depth customer questions or issues by routing and following up on requests to appropriate personnel or departments 
• Effectively work with appropriate vendors to support the business customer. 
• Keep the supervisor informed of potential issues or areas of concern.
• Maintain a high level of knowledge of business bank products and services
• Attending applicable training sessions supplied by vendors and other professional organizations. 
• Stay apprised of the latest system enhancements and industry trends.
• Establish, develop, and maintain effective working relationships with Business Banking Officers and support staff 
• Build a network for new customers and expand existing customer relationships.
• Develop, prepare and provide training for bank personnel and customer education as needed or requested at the bank location or via telephone/web conferencing.
• Prepare daily, monthly, and quarterly reports, summaries, and notifications regarding the analysis, activity, and growth of Business Solutions products and services.
• Review Business Solutions service procedures and processes at least annually, maintaining and updating 
• Cross-train on functions within the Business Solutions Department.
• Adhere to compliance procedures and participate in required compliance training.

Skills on Resume:

• Customer Information Gathering (Soft Skills)
• Business Product Structuring (Hard Skills)
• Issue Resolution (Soft Skills)
• Vendor Coordination (Soft Skills)
• Supervisor Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Training Attendance (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Post payments via a data file, wire, or physical check.
• Provide superior customer service to internal and external parties.
• Notify and follow up with members and Title Agents
• Obtain required payment, payoff shortages, or necessary documentation.
• Meet accepted SLA levels for all customer inquiry tasks.
• Identify and action NSF reversals which may occur on previously applied transactions
• Communicate clearly with management regarding any process issues or improvement opportunities
• Post accurate and timely payments, payoffs, and/or escrow payment activity to mortgage loan accounts.

Skills on Resume:

• Payment Posting (Hard Skills)
• Customer Service (Soft Skills)
• Notification and Follow-up (Soft Skills)
• Documentation Collection (Hard Skills)
• SLA Adherence (Hard Skills)
• NSF Reversal Management (Hard Skills)
• Process Communication (Soft Skills)
• Mortgage Payment Processing (Hard Skills)