CASE AIDE JOB DESCRIPTION

Supporting a family through an out-of-home placement takes more than good intentions. A Case Aide handles the logistical, administrative, and direct-service tasks that keep child welfare caseloads moving - scheduling Family Team Conferences, transporting clients to court hearings, gathering vital records, and maintaining the documentation trails that case planners depend on. Within county agencies, non-profits operating under ORR oversight, and developmental disability divisions, this role answers directly to licensed social workers and case managers. Entry-level, yet essential to permanency outcomes.

You will own the day-to-day support functions that keep active cases on track, serving as the Case Aide who ensures clients reach appointments, records stay current, and families are connected to community resources without delay. The position sits within a structured case planning team, typically reporting to an Assistant Program Director or supervising Social Worker, and operates across both field and office settings under close professional supervision.

Career Impact: Direct exposure to child welfare proceedings, ORR compliance requirements, and court intake processes builds a documented practice foundation that supports advancement into Case Manager or Social Worker roles.

Business Impact: Families involved in abuse and neglect assessments or out-of-home placements reach services faster when a dedicated aide manages transportation, records, and referrals - delays in those functions extend case timelines and increase risk to children.

Growth Opportunity: Casework experience gained here, combined with exposure to ACS preventive services systems and child welfare principles, increases eligibility for licensed social work programs and supervisory tracks within human services agencies.

• Conduct client home visits and intake calls to evaluate needs and refer individuals to appropriate professional services.
• Coordinate supervised visitation between parents and children placed outside the home in collaboration with the assigned social worker.
• Transport clients to medical, legal, and community appointments, including interstate travel for sponsor reunification when required.
• Gather and organize vital records including birth certificates, immigration documents, and social security cards for active case files.
• Maintain electronic and paper case files including case histories, court correspondence, financial verifications, and eligibility documentation.
• Schedule and track Family Team Conferences, court hearings, and case-related appointments to ensure timely completion.
• Complete referral forms, eligibility packets, and re-determination documents and input data accurately into departmental databases.
• Conduct community outreach at schools, parks, and local organizations to connect prospective clients with available programs and services.

• High school diploma or GED required; Bachelor's degree in Social Work, Psychology, Criminal Justice, or related field preferred or equivalent work experience.
• 1 or more years of experience in a customer service, community outreach, or direct-service role working with at-risk populations, with demonstrated reliability in field-based work.
• Valid driver's license, personal vehicle with current insurance coverage, and a clean driving record sufficient for client transport duties.
• Ability to pass a criminal history screen including state and local child protection agency registries and, where required, an Arizona Level 1 Clearance Card or equivalent.
• Knowledge of child welfare principles, mandatory reporting requirements for child abuse and neglect, and basic case management practices.
• Strong written and verbal communication skills with the ability to maintain accurate records and produce clear progress notes and incident reports.
• Demonstrated ability to work independently and collaboratively across multi-disciplinary teams while maintaining client confidentiality.
• Cultural competency and sensitivity to the populations served, including immigrant families, youth in foster care, and individuals with developmental disabilities.

• Bilingual fluency in Spanish and English; proficiency in additional languages such as Haitian Creole is a plus in high-need service areas.
• Familiarity with ORR policies, USCRI standards, ACS preventive services systems, or the Sanctuary Model of Care for trauma-informed environments.
• CPR and basic first aid certification, or demonstrated ability to obtain certification prior to start date.
• Prior experience supporting out-of-home placements, family reunification logistics, or eligibility and re-determination packet preparation.

• Appointment attendance rate, measuring how consistently clients reach scheduled medical, legal, and community visits.
• Case file compliance rate, reflecting accuracy and completeness of records against QA chart model standards.
• Referral turnaround time, measuring how quickly identified client needs are connected to appropriate community resources.
• Eligibility packet completion rate, tracking timely preparation and submission of re-determination documents within unit deadlines.
• Incident report submission time, measuring how promptly unusual events are documented and escalated to supervising staff.

• Base Salary Range: $32,000 to $42,000 annually, varying by geography and agency size.
• Bonus: Uncommon at this level; some government roles offer merit step increases.
• Equity: Not applicable in non-profit and government settings.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by agency.
• PTO: 10 to 15 days annually; government roles may offer additional leave.
• Common Perks: Mileage reimbursement for client transport, paid training and certifications, and public service loan forgiveness eligibility.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including child protection registry screening and drug testing where required, is a condition of employment for all candidates who receive a conditional offer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Case Aide owns intake coordination, home visits, and court representation for the Initial CPS Unit in Waukesha County, supporting assessments across child abuse, neglect, and out-of-home placement referrals. Working alongside licensed social workers and community partners, the Case Aide delivers the administrative and field-level support that keeps child welfare cases progressing toward safe, documented outcomes.

Key Responsibilities

• Answer intake calls, evaluate needs, conduct home visits, and refer for professional or para-professional follow-up.
• Communicate with clients, staff, and providers on case-related issues to resolve problems and exchange information.
• Coordinate and supervise visitation between parents and children placed outside of the home in collaboration with the assigned social worker and family.
• Assist assigned social worker with duties and documentation related to out of home placements.
• Establish and maintain effective working relationships with clients, staff, community agencies, insurance companies, courts, volunteers, and the general public.
• Maintain a list of community resources and direct clients to appropriate services.
• Schedule and track appointments and case activities to ensure timely completion.
• Maintain complex electronic and paper files including case histories, correspondence, financial verifications, and reports.
• Compile and enter data into departmental databases and create and interpret reports.
• Represent the department in court and administrative hearings and testify at child welfare, adult protection, and restitution hearings.
• Transport clients safely as needed.

Required Qualifications

• Bachelor's Degree in Social Work, Psychology, Criminal Justice, or related field required.
• Previous experience working with at-risk youth and families.
• Must keep current on information pertaining to client and family needs through seminars, training, and research.
• Must have reliable transportation, a valid driver's license, and automobile insurance, and ability to operate a motor vehicle safely.
• Must be able to work cooperatively and collaboratively with Waukesha County Health and Human Services staff and community partners.
• Must establish and maintain professional relationships with clients, colleagues, and community agencies while maintaining client confidentiality.
• Ability to multi-task across multiple projects with competing priorities and manage time independently and effectively.
• Strong oral and written communication skills with the ability to read, speak, and write clearly in English.
• Ability to provide culturally, ethnically, and gender-sensitive services with understanding of the dynamics of separation.
• Ability to follow directions, implement recommendations, self-motivate, and identify creative solutions.
• Knowledge of and compliance with policies and procedures as detailed in the employee guide and manual.

Sitting at the intersection of direct resident care and facility operations, the Case Aide maintains safety, monitors resident well-being through hourly observations, and handles medication distribution within a residential program governed by California Department of Social Services, Community Care Licensing, Title 22, and Cal OSHA standards. Operating under the Program Manager and Mental Health Coordinator, this Case Aide ensures daily living conditions, documentation, and incident reporting meet all regulatory requirements.

Duties

• Maintain safety, security, and cleanliness standards per Volunteers of America policies and procedures.
• Perform hourly visual observations of all residents and document in logbook to ensure safety and well-being.
• Answer, screen, and document all incoming telephone calls.
• Distribute medication as directed and record in the daily medication logbook.
• Maintain shared staff offices and common areas in a clean and orderly fashion.
• Set up, serve, and clean up meals and snacks including dishes, trash, tables, and floors.
• Report unusual incidents to the Program Manager or Mental Health Coordinator and complete incident reports as necessary.

Requirements

• High school diploma or equivalent required.
• Must demonstrate knowledge of and meet regulations set by the Department of Social Services, Community Care Licensing, Title 22, and Cal OSHA.
• Ability to obtain First Aid/CPR certifications and Food Handler's Card.
• Must be able to obtain a TB test, drug screen, fingerprints, and a physical prior to starting work.
• Must possess a valid California Driver License.

A key member of a public-contact aging services unit, the Aging Case Aide 1 delivers information, referral, and appointment coordination to senior citizens who may be unaware of available services, helping ensure eligible individuals are connected to the agencies and providers that serve them. Collaborating with service providers and clerical staff, this Case Aide maintains client records and compiles service reports that reflect the reach and outcomes of the program.

Functions

• Receive inquiries from senior citizens and provide information and referral services, directing individuals to appropriate agencies.
• Assist in making appointments for services, notifying clients, and arranging transportation.
• Make appropriate referrals to other service providers.
• Maintain records on contacts made and compile reports on clients receiving services.
• Perform various clerical duties such as filing, light typing, and photocopying.
• Complete and update client data forms as necessary.

Experience & Qualifications

• One year of public contact work involving obtaining or providing information, or any equivalent combination of experience and training.
• Must pass the required test to meet Minimum Experience and Training Requirements.
• Must meet PA residency requirement; hiring preference given to candidates residing in Pike County.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports and a drug screening.

As the Case Aide, this role delivers the administrative and logistical functions that keep child welfare case planning on track, including gathering vital records, escorting clients to service appointments, and managing Family Team Conference scheduling in support of permanency goals. The Case Aide reports to the Assistant Program Director and works alongside case planners serving children and families across all five New York City boroughs.

Accountabilities

• Manage and organize electronic and hard copy case records and copy and organize documents as needed.
• Gather vital documents such as birth certificates, social security cards, and immigration documents for families.
• Assist case planners with purchasing and processing emergency clothing and discharge grant items, including accompanying families.
• Escort clients to appointments with service providers and deliver belongings to children and families.
• Drive agency vehicle to assist staff and clients with necessary transportation.
• Manage reception area, handle phone calls, and assist with scheduling Family Team Conferences and other meetings.
• Perform other related tasks as assigned.

Position Requirements

• High school diploma or GED required.
• Valid US Driver's License strongly preferred.
• Prior experience in child welfare or other social services preferred.
• Good computer skills including Word and Excel.
• Must be able to travel among all five NYC boroughs via public transportation.
• Must be organized, self-motivated, and able to work independently and collaboratively.
• Strong written and verbal communication skills.
• Must demonstrate strong sensitivity to cultural differences and a belief in people's ability to grow and change.

Embedded within a multidisciplinary team serving unaccompanied children, the UC Case Aide delivers transportation to medical and legal appointments, classroom supervision, and language interpretation while adhering to the Sanctuary Model of Care for trauma-informed environments. Working closely with foster parents, the medical team, and case managers, this Case Aide builds the day-to-day consistency that keeps children safe and program operations running without disruption.

Primary Duties

• Provide transportation to clients for medical, legal, and other social service appointments.
• Report children's behaviors during transportation to foster parents and the treatment team.
• Assist with intake and discharge transportation including interstate travel for sponsor reunification.
• Assist the medical team with administrative tasks as needed.
• Provide language interpretation for clients at community appointments when needed.
• Provide supervision of youth in the classroom as needed.
• Maintain professional boundaries at all times, especially when supervising youth.
• Maintain knowledge of trauma and attend continuous training in the Sanctuary Model of Care.

Skills & Qualifications

• High School Diploma or equivalent required; must be at least 21 years of age to operate a vehicle on behalf of the agency.
• Knowledge of trauma and willingness to be trained in the Sanctuary Model of Care.
• Computer and typing skills sufficient to perform essential job functions.
• Active motor vehicle license, reliable automobile with adequate insurance, and ability to pass a criminal history screen including child protection agency registries required.
• Excellent verbal and written communication skills, demonstrated organizational skills, and ability to work independently with strong attention to detail.
• Must provide excellent and compassionate customer service and be reliable with time-sensitive deadlines.
• Bilingual in English and Spanish required; must be willing and able to provide language interpretation services.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.

Case Aide delivers direct outreach, intake processing, and resource coordination at the Jamaica Community Youth Center, supporting the Case Manager and Social Worker in connecting at-risk youth to housing, educational, vocational, and recreational services within the DYCD continuum. The work directly supports preventive program goals by extending the center's reach into schools, parks, and community organizations and ensuring participants receive consistent, client-centered assistance.

Day-to-Day Responsibilities

• Provide assistance and support to the Case Manager and Social Worker.
• Complete intake process with participants.
• Assist participants with locating housing placement within and outside of the DYCD continuum.
• Co-facilitate psychosocial and skill-building groups.
• Gather survey information and resources for clients across educational, vocational, housing, and recreational areas.
• Conduct outreach activities at schools, parks, and community organizations to raise awareness of programs and services.
• Participate in community forums, canvassing efforts, and staff and treatment team meetings.

Background & Experience

• High School Diploma required; Bachelor's degree in a related field preferred.
• Two years of experience in youth development required; child welfare practice experience a plus.
• Experience with at-risk and high-risk youth.
• Non-judgmental approach with ability to empathize, self-motivate, multi-task, and negotiate multiple demands.
• Genuine interest in working with disenfranchised individuals.
• Thorough working knowledge of ACS preventive services system.

Reporting to supervisory staff within a non-profit devoted to welcoming new Americans, the Bilingual Case Aide delivers coordination, safety assessments, and placement monitoring for immigrant children and families under ORR and USCRI policy standards. Working closely with PRS workers, community agencies, and pro bono legal networks, this Case Aide ensures each child receives culturally appropriate services and that case progress is tracked and documented to compliance requirements.

Core Functions

• Conduct routine calls to clients to assist with coordination of services and assess for safety.
• Conduct outreach with local community agencies to identify culturally and linguistically appropriate resources for clients.
• Assist in completing applications and referral forms.
• Accompany or provide telephonic support to clients to facilitate school enrollment and access to community resources.
• Provide ongoing administrative support to PRS workers and maintain high-standard record-keeping per USCRI and ORR policies.
• Provide information, education, referrals, outreach, advocacy, and support to ensure each child receives required services.
• Assess safety and appropriateness of placement on an ongoing basis using child welfare principles through calls, interviews, and home visits.
• Build a network of local pro bono legal resources and service providers and track individual client progress.
• Coordinate and maintain communication with key stakeholders and participate in regular training and supervisor sessions.

Qualifications & Experience

• Associate's degree with minimum 1 year of experience working with children required; Bachelor's degree in Social Work, International Studies, or related field preferred.
• Possess or be able to obtain CPR and basic first aid certification.
• Experience with immigrant populations, child welfare, family preservation, and social service provision desired.
• Must possess an extensive knowledge of immigrant community local resources.
• Must demonstrate commitment to mandatory state reporting requirements for child abuse and neglect and dedication to the human rights of refugees, immigrants, and displaced people.
• Must pass a criminal background check including past history of child and sexual abuse convictions.
• Must have a valid driver's license, insurance, clean driving record, and personal transportation; position is remote with appropriate workspace required.
• Fluency in Spanish and English required; proficiency in additional languages a plus.
• Excellent organizational, verbal, written, and interpersonal communication skills with ability to prioritize in a fast-paced environment.

Case Aide administers the documentation, transportation, and eligibility functions that keep a state developmental disabilities unit operating in compliance with Arizona statutes, managing member records in FOCUS and RIMS systems and conducting residential and day program visits across rural and urban service areas. Success in the position means members with developmental disabilities reach appointments on time, re-determination packets are submitted accurately, and support coordinators receive the clerical and field coverage needed to serve their caseloads.

Role Responsibilities

• Set up and maintain all documentation in member records and secondary history files and track closed and archived records.
• Answer office telephones, take accurate messages, route calls, and respond to routine inquiries from families and providers.
• Assist members and families with transportation to appointments, pick up medications and supplies, complete forms, research community resources, pay bills, and write progress notes.
• Maintain office supplies and equipment, complete vehicle reports, and open, sort, and distribute office mail prioritizing critical documents.
• Drive a State vehicle to conduct residential and day program visits, prepare progress notes, and report observations to the appropriate party.
• Prepare a wide variety of member documents for signature and respond to requests to update prepared information.
• Collect information and prepare eligibility and re-determination packets; input data into FOCUS and RIMS systems and monitor client trust fund records.

Knowledge Skills & Abilities

• Arizona Level 1 Clearance Card required; must successfully complete E-Verify and pass background and reference checks including CPS Central Registry and Adult Protective Services Registry searches.
• At least one year of customer service experience or experience working with or assisting individuals in a community setting required.
• Knowledge of basic human needs, case management principles, community resources, and general office procedures.
• Typing minimum 40 wpm; skill in applying federal laws, state statutes, and agency policies; skill in maintaining member files and interpersonal relations with members and community organizations.
• Proficiency in Microsoft Word, Outlook, Excel, and other computer applications.
• Ability to adapt to a variety of cultures, maintain professional demeanor, establish family and professional partnerships, and work effectively with diverse personalities.
• In-state travel required.

The Case Aide produces individualized service coordination and advocacy for survivors of human trafficking, transporting clients to SNAP, Medicaid, Medicare, and Social Security appointments while mapping community assets and supporting the South Florida Human Trafficking Task Force across Miami-Dade and Broward County. Reporting to the Human Trafficking Caseworker and IRC staff, this Case Aide advances client progress toward independent living by connecting survivors to benefits, legal resources, and culturally appropriate service providers.

What You'll Do

• Provide individualized orientation, support, referral, and advocacy services by assessing clients' distinct needs.
• Transport clients to benefit appointments and assist them in navigating social service systems.
• Map community assets, make referrals to community partners, and educate clients on U.S. healthcare and social service systems.
• Complete case documentation and clerical work including filing, labeling, and uploading grant-related documents into Box.
• Communicate client concerns with IRC staff and coordinate service plans with supervisor.
• Support the Task Force Coordinator in coordinating monthly, quarterly, and semi-annual meetings and distributing follow-up communications.
• Attend relevant community meetings as a representative of the IRC and South Florida Human Trafficking Task Force.

Professional Experience

• 4-year degree with emphasis in Social Work or equivalent field strongly preferred, with 2-3 years of relevant experience in social services, humanitarian relief, or public service.
• Valid driver's license, reliable vehicle with current insurance, and ability to travel regularly throughout the service delivery area required.
• Demonstrated success working and communicating effectively in a multicultural environment.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Self-starter with excellent problem-solving skills and proven ability to multi-task, prioritize, and manage time effectively; proven ability to contribute both independently and as a key team member.
• Fluent in English, both spoken and written; bilingual ability in Creole and/or Spanish desired.

Embedded within Seyfarth's litigation support structure, the Case Aide develops and maintains the evidentiary organization, records management, and data integrity functions that keep active litigation matters on schedule through discovery, deposition, and trial preparation phases. Working closely with eDiscovery attorneys, the dedicated Project Manager, and the Litigation Support Group, this Case Aide ensures case teams have accurately compiled, formatted, and accessible documentation at every stage of proceedings.

Key Deliverables

• Provide support in case management for live litigation matters including calendaring, document production, privilege logs, and deposition summaries.
• Assist attorneys in reviewing and analyzing high-volume evidentiary documents, organizing materials for depositions, hearings, and trials, and developing fact patterns under attorney supervision.
• Provide clerical litigation support including reformatting documents, converting ESI to hard copy, and creating issue-based binders.
• Maintain best practices in records management across case files in both electronic and hard copy formats.
• Perform data compilation, cleanup, and QA on data transfer and integrity.
• Work closely with the Project Manager, eDiscovery attorneys, and Litigation Support Group to integrate LIMO tools throughout discovery phases.

Minimum Qualifications

• Undergraduate degree required.
• Exceptional analytical ability, critical thinking, and independent problem-solving skills.
• Strong research skills required; academic research experience a plus.
• Proficiency with MS Office, particularly Word, Excel, and PowerPoint.
• Strong verbal and written communication skills with the ability to concisely summarize research findings.
• Proven ability to work effectively both independently and within a team; excellent attention to detail required.

Reporting to program and QA leadership within a California-based behavioral health agency, the Case Aide refines the electronic health records workflows that sustain chart compliance, managing document scanning, Welligent uploads, and client file creation and discharge processing in accordance with HIPAA privacy mandates. Partnering with clinical and administrative staff across team meetings and QA audits, this Case Aide maintains the accuracy and completeness of client records that underpin agency operations and regulatory standing.

Scope of Work

• Ensure client documents are scanned, uploaded into Welligent, and filed per QA chart model standards.
• Create charts for new clients and break down charts for discharged clients per QA standards.
• Assist with follow-up and monitoring of chart compliance using Welligent reports.
• Handle electronic health records maintenance including client records searches as required.
• Attend team and program staff meetings as needed and perform general related office duties.
• Support agency philosophies, policies, and practices and exercise good judgment in all duties.
• Maintain confidentiality of all client information in accordance with agency policy and HIPAA privacy mandates.

Education & Experience

• Must have a valid California Driver License, proof of automobile insurance, and meet the agency's safe driver guidelines; ability to maintain First Aid/CPR Certification.
• Minimum two years of experience handling document maintenance and filing using standard filing systems and protocols.
• Knowledge and experience with an electronic health records system such as Welligent highly preferred.
• Computer skills sufficient to meet production demands including Microsoft Office and Welligent; skill in maintaining detailed and accurate records.
• Effective oral and written communication skills; sensitivity to the different cultures represented among clients, families, and staff.
• Ability to work varied hours including evenings, nights, and weekends if needed.
• Bilingual Spanish/English preferred.

As the Case Assistant, this role oversees case record organization, discovery document review, and calendar management in support of attorney teams handling complex litigation matters. The legal administrative team relies on this work to ensure that client files, court deadlines, and internal information flows remain accurate, accessible, and well-coordinated across depositions, mediations, and hearings.

Areas of Ownership

• Manage case records by organizing, indexing, and compiling documents for print and electronic databases.
• Review and organize discovery documents for depositions, mediations, hearings, and opposing parties.
• Conduct internet research on people, companies, law firms, and court records and locate relevant articles.
• Manage and distribute incoming case mail and coordinate the internal and external flow of information.
• Develop and maintain calendars, schedules, and call sheets.
• Prepare marketing documents and assist the marketing team with pitches.
• Perform other duties and complete projects as assigned.

Technical Qualifications

• Bachelor's Degree or equivalent experience required.
• One to five years of experience in a legal environment and/or as an administrative assistant, case assistant, or records coordinator.
• High level of competence in Microsoft Office programs including Excel, Word, and Outlook.
• Strong organizational skills with very close attention to detail.
• Ability to work well under pressure and remain flexible to changing priorities; patience, tenacity, grit, and punctuality.
• Ability to communicate effectively verbally and in writing for diverse audiences including clients and internal and external resources.

Case Aide manages fact development, exhibit preparation, and court document filing for litigation matters at McDermott Will & Emery LLP, an international firm representing commercial, industrial, and financial enterprises across administrative hearings, depositions, and trial proceedings. The work directly supports attorney teams by keeping deal databases organized, deadlines tracked, and written discovery production executed accurately and on schedule.

Operational Focus

• Gather diligence from clients and review client documents.
• Prepare timelines and indices to organize and manage fact development for cases.
• Prepare exhibits for hearings, depositions, and trials and prepare demonstratives.
• Prepare for administrative hearings.
• Pull and organize documents from deal databases.
• Prepare, file, and serve court documents.
• Prepare and serve written discovery and document productions.
• Manage and track deadlines and maintain client and case files.

Required Qualifications

• Bachelor's degree required; Paralegal Certificate a plus but not required.
• Knowledge of Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word.
• Strong attention to detail and proofreading ability.
• Strong written and verbal communication skills and strong organizational skills.
• Ability to work under tight deadlines, prioritize responsibilities, and handle and maintain confidential information.