CASE COORDINATOR JOB DESCRIPTION

Coordinating a caseload means knowing when a student's attendance pattern signals a crisis before anyone else does. This role owns the day-to-day management of participant services - from HIPAA/FERPA-governed documentation and forensic-level assessments to discharge planning and referrals across county probation, child welfare, and community health systems. No two cases follow the same path. Case Coordinators move between family home visits, multi-disciplinary staffing meetings, and real-time crisis response, holding the thread of continuity for participants who depend on a single point of accountability.

As the Case Coordinator, you maintain service continuity for individuals and families navigating human services programs, translating complex system requirements into actionable care plans that measurably improve participant outcomes. You operate within an interdisciplinary team - typically reporting to a program supervisor or clinical lead - carrying a defined caseload across settings that include schools, homes, courts, and community agencies.

Career Impact: Hands-on experience across child welfare, juvenile justice, and behavioral health systems builds specialized expertise that commands recognition among county agencies, nonprofits, and multidisciplinary clinical teams.

Business Impact: Families and program participants depend on this coordinator to navigate eligibility, prevent service gaps, and keep discharge plans on track - gaps in this work translate directly into missed interventions and program non-compliance.

Growth Opportunity: The caseload exposure and cross-system fluency developed here create a direct path toward senior case management, clinical supervision, or program coordinator roles within human services organizations.

• Manage an assigned caseload of participants, conducting home visits and in-person meetings to assess needs and monitor progress toward program goals.
• Coordinate referrals to county probation, behavioral health, child welfare, and community resources to ensure participants receive timely and appropriate services.
• Develop and maintain individualized service and discharge plans in collaboration with clinical supervisors, families, and multidisciplinary team members.
• Document all case contacts, assessment findings, and service updates in compliance with HIPAA, FERPA, and program-specific reporting standards.
• Conduct or support psychosocial assessments, intake interviews, and risk screenings to inform care planning decisions.
• Monitor participant attendance, behavioral indicators, and service utilization, escalating concerns to supervisors and adjusting plans accordingly.
• Participate in staffing meetings, school conferences, and court-related proceedings as a representative of the participant's service team.
• Support program compliance by completing grant-required documentation, data collection, and outcome reporting within established deadlines.

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field, or equivalent work experience.
• 2 or more years of direct services experience with at-risk youth, families, or individuals with disabilities, with exposure to juvenile justice or child welfare systems preferred.
• Working knowledge of HIPAA and FERPA compliance requirements as applied to client records and inter-agency communication.
• Demonstrated ability to conduct needs assessments, develop service plans, and coordinate referrals across multiple provider systems.
• Strong written and verbal communication skills, including the ability to document case notes clearly and present findings in team settings.
• Ability to manage a multi-participant caseload independently, prioritize competing demands, and meet documentation deadlines under moderate supervision.
• Valid driver's license and reliable personal vehicle, with the ability to travel to home, school, court, and community settings as required.

• Experience working within a specific regulatory framework such as county probation systems, Early Intervention program rules, or Meals on Wheels grant requirements.
• Bilingual proficiency in Spanish or another language reflecting the service population, with ability to conduct assessments and maintain communication in both languages.
• Familiarity with behavior analytic principles, ITP or BIP development, or standardized assessment tools such as interRAI CHA.
• Prior experience coordinating multi-disciplinary team staffings or participating in formal intake and discharge planning processes.

• Caseload documentation rate, measuring the percentage of contacts recorded within required timeframes.
• Referral completion rate, tracking how many recommended services are successfully connected and initiated for participants.
• Discharge plan timeliness, measured by the proportion of cases with completed plans before program exit.
• Participant attendance or program retention rate, reflecting consistency of engagement across the assigned caseload.
• Supervisor escalation accuracy, assessed by the appropriateness and timeliness of flagged cases relative to program thresholds.

• Base Salary Range: $38,000 to $52,000 per year depending on experience and location.
• Bonus: Uncommon at this level; some nonprofit employers offer modest performance recognition.
• Equity: Not typically offered in nonprofit or government-funded human services roles.
• Health Benefits: Medical, dental, and vision coverage standard; employer contribution varies by organization.
• PTO: 10 to 15 days annually plus paid holidays; some employers offer additional sick leave.
• Common Perks: Mileage reimbursement for field travel, paid training and certifications, and career development pathways within the organization.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, including criminal history and child abuse and neglect registry screening, is required as a condition of employment given the nature of work with vulnerable populations. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants with disabilities are available throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Case Coordinator owns day-to-day oversight of enrolled Plus students' educational progress, consulting with the Plus Educational Team, System Navigator, Hennepin County Probation and Court Staff, and parents to resolve attendance, behavioral, and mental health barriers. Working within a school-community program, the Case Coordinator delivers coordinated referrals, case documentation compliant with HIPAA/FERPA, and direct transport support that keeps participants connected to services and on track toward mainstream education settings.

Key Responsibilities

• Provide advice, guidance and support to students, parents/guardians and other stakeholders.
• Promote positive social skills and appropriate pro-social behavior with referred students.
• Consult and collaborate with parents/guardians, educational staff, administrators and other community resources regarding students with identified concerns.
• Monitor student academic performance, behavior and attendance and assist with appropriate interventions with the Plus team.
• Assist and support students experiencing emotional, behavioral, or health related issues and/or difficulty attending school consistently.
• Support, track and assist with problem solving issues associated with students participating in the Plus Program.
• Provide case coordination and develop professional caring relationships with program participants and families.
• Participate in recreational and educational after school activities for students.
• Travel to and transport program participants to family, home, school, court appearances and community settings as necessary.
• Collect, interpret, utilize and report student data accurately; prepare reports and document case notes for all contacts.
• Assure program participant privacy by following HIPAA/FERPA data privacy and security regulations.
• Assist with identification of unmet social/emotional needs and make recommendations or referrals for further assessments and services.
• Participate in integrated intake team meetings, school staff meetings and student conferences as needed.

Required Qualifications

• BA degree in Human Services or related field.
• 2 years of experience working with adolescents and families; experience in a school setting and with the juvenile justice system preferred.
• Knowledge of Education, County Probation and Human Services Systems including Hennepin County Department of Corrections, adolescent mental and chemical health issues and community-based resources.
• Ability to communicate effectively orally and in writing with diverse populations using tact, diplomacy and flexibility.
• Ability to maintain a flexible schedule to consistently accommodate phone and email inquiries.
• Skill in creative problem solving, decision making, independent judgment and negotiating/mediating.
• Must have own vehicle for work; able to work evening hours.
• Works under moderate supervision.

Reporting to the Clinical Supervisor, the Case Coordinator manages a caseload of clients and their families within an ABA service delivery setting, overseeing Direct Support Professionals and ensuring ITP and BIP programs are implemented with quality and fidelity. Partnering with the COO and QA support team, the Case Coordinator shapes in-home and micro-site operations to maintain dignity, safety, and consistent service delivery across IS and FS billing hours.

Primary Duties

• Bill 17–20 hours a week across a variety of IS and FS service types.
• Support Clinical Supervisor in ITP and BIP creation and renewal as requested.
• Collect necessary data as needed for Clinical Supervisors.
• Ensure all program books are updated with current programs, exemplars and data sheets for all ITP objectives.
• Deliver or arrange delivery of reinforcement, stimuli and activities for in-home staff and maintain active inventory.
• Monitor and evaluate assigned Direct Support Professionals and request additional training with QA support team when needed.
• Ensure supports are provided with quality, safety, dignity and respect to individuals served.
• Conduct virtual check-in/overlaps with assigned staff every other week or as client-specific issues arise.
• Participate in leadership meetings and provide input to the COO regarding micro-site and in-home operational needs.

Skills & Qualifications

• Minimum 1 year of experience applying behavior analytic principles.
• Knowledge or experience implementing program curriculums such as EFL and Skills.
• Ability to demonstrate clinical judgement in relation to client programming needs.
• Familiarity with Word, Excel or similar computer systems.
• Ability to work collaboratively and professionally with clients, parents and co-workers.
• Ability to be self-motivated, passionate and reliable in a diverse environment with strong organizational and multi-tasking skills.
• Ability to communicate effectively, engage an audience and respond to inquiries independently.
• Ability to receive and implement feedback appropriately.
• Experience in leading or coaching individuals.

A key member of the NFP advisory support team, the Case Coordinator delivers administrative and processing support across Individual Life insurance applications, managing carrier communications and client file accuracy from new business intake through policy issuance. Collaborating across financial advisors, insurance carriers, and underwriting departments, the Case Coordinator builds seamless application workflows that ensure LLQP-compliant documentation, timely client responses, and accurate in-force policy summaries.

Functions

• Manage new and renewal policies received from offices nationwide; request quotes from carriers and input proposals into template.
• Review, evaluate and categorize incoming documents and ensure client information is accurate and up-to-date including address, email, phone and stage of study.
• Review and submit applications to respective insurance carriers; order medical underwriting requirements including MVR and Inspection Reports.
• Utilize carrier software for quotes and illustrations and software tools for medical requirements as applicable.
• Follow up and resolve APS issues with all stakeholders; escalate application issues to the financial advisor and follow up on pending cases.
• Ensure all documents are filed accurately in client files, Sales Force and other systems; update Sales Force and client files with business correspondence and corrected policy information.
• Communicate with clients and financial advisors on application status; acknowledge and respond to client inquiries within 24 hours.
• Review annual tax returns, year-to-date billings, corporate financial statements and income-splitting scenarios.
• Maintain accurate records of all customer files, calls and correspondences; serve as ongoing liaison between client, broker and insurance carrier.
• Attend meetings as required and update clients' in-force insurance summaries with backup support from carrier sites.

Experience & Qualifications

• Completed university degree or college diploma.
• Holds valid LLQP license.
• Minimum 1–3 years of experience in the insurance industry within an agent or broker capacity.
• Basic financial underwriting knowledge including ability to read and interpret tax returns and financial statements.
• Proficiency in Sales Force for updating client files, tracking calls and business correspondence.
• Excellent customer service, client management and interpersonal skills.
• Strong verbal and written communication skills; must be extremely detail oriented.
• Ability to prioritize, multi-task and meet urgent deadlines in a demanding, fast-paced environment.

Efficient case intake and complete documentation at the START stage determine whether immigration petitions reach legal teams without delay, and the Case Coordinator is the person who makes that happen by tracking employer and employee materials, managing questionnaire distribution, and confirming purchase orders before assignment. Based within an immigration legal services team and reporting to the Manager, the Case Coordinator serves as the operational link between corporate clients and attorneys, ensuring VisaBase/Cobalt records stay current and cases are escalated or closed appropriately.

Accountabilities

• Handle case action items in the START stage and track all necessary employer/employee information, documentation and purchase orders.
• Respond to routine queries from clients regarding questionnaire completion, documentation or PO initiation; escalate to Manager as needed.
• Identify the type of case to be initiated based on questionnaire information.
• Open projects in VisaBase/Cobalt; send out case questionnaires and update systems with new employment or employee information.
• Follow up with nonresponsive employees and managers; escalate and close cases as appropriate.
• Coordinate, assemble, print and organize all incoming case start materials in SharePoint; create physical files as needed.
• Identify cases ready for assignment to legal teams and deliver to Manager or assign directly.
• Respond to routine emails and phone calls in a timely manner; seek guidance from Manager on complex requests.
• Assist with miscellaneous projects, administrative duties and reports as assigned.

Background & Experience

• High school diploma required; Associate's degree or 2 years of college preferred.
• Experience in immigration law highly desirable.
• 1+ years of experience in an office environment preferred.
• Proficiency in Microsoft Office applications.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to multi-task with strong organizational and analytical skills.

Embedded within the CHS behavioral health and early childhood division, the Case Coordinator assesses risk of child abuse and neglect, conducts forensic interviews, and coordinates CPT services for children and families. Working closely with multi-disciplinary clinical staff, legal professionals, and community partners, the Case Coordinator advances CHS's mission of proactive child protection by maintaining rigorous case documentation and delivering expert court testimony that supports timely, well-informed outcomes.

Core Functions

• Conduct forensic interviews to determine whether a child has been abused and/or neglected or is at risk of abuse and neglect.
• Conduct clinical/psychosocial assessments as well as forensic/specialized interviews with children and adults.
• Obtain referral and family history.
• Provide on-call support as required and scheduled.
• Provide depositions and expert court testimony as needed.
• Coordinate and attend psychological and medical evaluations required for cases.
• Maintain clinical records and program documentation; complete reports according to contract and CHS standards.
• Train the community on the dynamics and prevention of child abuse and neglect.
• Coordinate and participate in multi-disciplinary staffing.
• Contribute to a positive, engaging work environment and stay current on job-related issues and trends.
• Assist with training other team members and provide backup when necessary.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Qualifications & Experience

• Bachelor's Degree in a human services related field from an accredited university.
• Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle.
• Three years of post-bachelor's degree experience, including one year working with abused and neglected children.
• Skill in planning, project management, organization, time management, oral and written communication, collaboration, coaching and facilitation.
• Proficiency in computer systems and MS Office including Word, Excel and Outlook.
• Ability to act decisively to protect clients and recognize social, economic and environmental factors in problem resolution.
• Ability to perform at high autonomy under strong demands in fast-paced, diverse and sometimes ambiguous environments.
• Ability to handle highly stressful and sensitive situations while maintaining confidentiality and professional boundaries.
• Ability to meet critical deadlines while maintaining attention to detail, accuracy and quality.

As the Case Coordinator, this role serves as the primary contact for members requiring medical and non-medical assistance globally, owning case triage, policy adjudication, and provider redirection for medically complex cases up to $10,000. The international insurance team relies on this work to ensure claims are processed correctly, policy discrepancies are resolved with underwriting and claims departments, and members and health providers worldwide receive accurate, timely benefits information.

Activities

• Handle medically complex cases up to $10,000.
• Interpret policies to provide insurance benefits and eligibility to members and health providers globally.
• Analyze insurance policies and communicate with claims and underwriting departments to correct discrepancies.
• Complete adjudication of medical services to ensure claims are processed correctly and payment is timely.
• Review medical reports from physicians and hospitals to apply appropriate policy provisions.
• Redirect patients to in-network facilities and pre-negotiate future claims for cost containment.
• Document all written and verbal communication to support customer and client complaint resolution.
• Update clients on progress of assistance provided to their members.
• Communicate relevant information to all key stakeholders in a timely manner and triage cases per departmental policy.

Knowledge Skills & Abilities

• Customer support and case management experience.
• Insurance and policy knowledge including interpretation of policy terms.
• Understanding of medical terminology.
• Proficiency in Microsoft Word and Excel.
• Superior time management, analytical and decision-making skills.
• Ability to communicate diplomatically and work in a fast-paced and dynamic environment.
• Resourcefulness and ability to work as a team player.
• Bilingual proficiency required in Mandarin, Korean, Vietnamese or French; excellent verbal and written communication skills in English.
• Available for rotational work on evenings, weekends and on-call.

Case Coordinator delivers comprehensive in-home assessments using interRAI CHA and conversation-based methodology, developing individualized care plans that guide clients and caregivers through VON's community support framework. The work directly supports client self-management and budget oversight across home, health, and community settings, with outcomes measured against privacy standards and integrated assessment record requirements shared with program supervisors and regional CSS agency partners.

What You'll Do

• Maintain competency in interpreting current applicable standardized assessment tools such as the interRAI CHA.
• Complete client assessments in the home using conversation-based methodology and develop therapeutic rapport.
• Utilize technology in the home to complete comprehensive assessments.
• Identify and prioritize environmental risk for client health and safety including shelter, food, water and living conditions.
• Develop comprehensive care plans interpreting CAPs and facilitate access to client-identified services.
• Make referrals to community and health resources as required.
• Consult with partners in care to ensure shared understanding of client needs and appropriate interventions.
• Monitor client progress, adjust care plans and review care plan expenditures to support budget management.
• Access and review assessments via the integrated assessment record (IAR).
• Collect and report relevant data to Manager; adhere to prescribed privacy policies and standards.
• Represent CSS agencies professionally and engage frequently with program coordinators, supervisors and regional partners.

Professional Experience

• University Degree or College Diploma in nursing or a related field.
• Minimum 3 years of related experience in a home and community care organization including case management.
• Broad working knowledge of community resources, services and programs within the defined catchment area; proven experience building external and community relationships.
• Demonstrated experience completing validated common assessment tools and maintaining clinical competency in comprehensive assessment.
• Computer proficiency in Windows OS and Microsoft Office programs.
• Strong analytical skills for interpreting client assessment data; strong attention to detail and accuracy.
• Skilled in verbal, written and listening communication, rapport building and relationship management; demonstrated skills in leadership, team building and education.
• Time management and strong organizational skills; ability to manage multiple tasks, meet deadlines and work well under pressure.
• Ability to work independently and as part of a team, accept change and maintain confidentiality.
• Working with volunteers and seniors an asset.
• Access to a personal vehicle with current driver's license and proof of insurance; Criminal Records Check required; PPE use may be required; available for weekend assessment coverage.

The Case Coordinator produces accurate, timely transfer of life insurance application data from client submission through carrier review, serving as the primary communication link between licensed agents, insurance carriers, and policyholders throughout the application lifecycle. Reporting within Quotacy's insurance operations team, the Case Coordinator oversees daily mail review, CRM status updates, and policy accuracy checks that together determine whether clients receive their issued policies without error or delay.

Role Responsibilities

• Respond to customer communications regarding products and online experience via email, phone and text.
• Receive, review and transfer online life insurance application data into the insurance company's submission system.
• Conduct regular follow-ups with clients via email, text and phone to keep them informed of application progress.
• Respond to general questions clients may have during the application process.
• Relay questions and forms requested by the insurance company to the client for completion.
• Open and review daily incoming mail containing policy or payment forms.
• Organize and prioritize workload to ensure cases are processed in a timely manner while managing customer expectations.
• Update CRM system to reflect real-time status of client cases and tasks completed.
• Act as a conduit for all case issues including coordination between agent and customer.
• Review issued insurance policies for accuracy before mailing to the customer.

Position Requirements

• Proficiency with Microsoft Office specifically Outlook, Word and Excel.
• Call center experience preferred.
• Excellent communication and written skills; ability to communicate clearly and professionally via email.
• Above average comprehension skills to stay current on case notes and communicate appropriately on case status.
• Ability to work in a fast-paced environment with a high level of accuracy and attention to detail.
• Good time management skills and self-motivated; willingness to be part of a team environment.
• Desire and ability to quickly learn and apply new concepts, processes and behaviors.

Reporting to program leadership and working in collaboration with the MOW Intake Center and Eligibility department, the Case Coordinator refines eligibility determinations and referral follow-through for Meals on Wheels participants, conducting field visits and coordinating with local agencies to ensure grant-required services are initiated and sustained. The Case Coordinator produces accurate program documentation and community referrals that keep vulnerable clients connected to nutritional, housing, and supportive services within defined grant specifications.

Day-to-Day Responsibilities

• Identify client eligibility for the Meals on Wheels program.
• Facilitate in-person meetings with clients to obtain necessary program documentation.
• Maintain awareness of potential community resources and make proper referrals.
• Follow through with referrals to various agencies to ensure reasonable outcomes.
• Identify client eligibility for housing, employment, substance use, nutritional assistance and other applicable community programs.
• Complete required program documentation utilizing computer programs and data collection systems.
• Protect all confidential information, company property and electronic data and comply with safety rules.

Minimum Qualifications

• Associates' degree in social service field from an accredited college or university preferred, or equivalent combination of education and experience.
• Two years of full-time professional casework experience in a social service agency preferred.
• Prior experience with senior population required.
• Computer literate with effective written and verbal communication skills.
• Ability to work independently or with a group in a variety of settings with culturally diverse groups.
• Strong sense of focus; task-oriented and non-judgmental with clear personal boundaries and respect for confidentiality.
• Ability to manage personal appointments, prioritize work and meet necessary deadlines.
• Bilingual preferred but not required.
• Ability to regularly communicate with clients, co-workers and supervisors and operate standard office equipment.
• Ability to continuously sit and/or stand, walk, climb stairs and occasionally lift up to 25 pounds.

Reporting to the Case Manager, the Case Coordinator develops and maintains service coordination for children with developmental delays under NY State and Early Intervention Program rules, processing service authorizations and scheduling therapy sessions with providers and families. Partnering with pediatricians, Service Coordinators, therapists, and internal departments including Staffing, Provider Relations, and Billing, the Case Coordinator ensures timely, consistent therapeutic service delivery and accurate case activity documentation that supports both client outcomes and program compliance.

Scope of Work

• Support therapists and families and ensure Early Intervention services are provided in accordance with NY State and EI Program rules and regulations.
• Process newly approved service authorizations and provide therapists with necessary information and documentation.
• Help providers establish contact with parents and assist with scheduling therapy sessions.
• Coordinate with therapists, parents and Service Coordinators to facilitate timely and consistent provision of services.
• Communicate with pediatricians and medical personnel to obtain prescriptions and medical clearance when needed.
• Follow up with service providers to request and obtain progress reports in a timely manner.
• Conduct parent surveys regularly to ensure parents' satisfaction with services.
• Document all information pertaining to Early Intervention services in the case activity log.
• Update the company's database and ensure it contains accurate information.
• Maintain positive professional relationships with Service Coordinators, service providers and other departments.
• Respond promptly to email and phone inquiries from Service Coordinators, therapists and office staff.

Education & Experience

• Bachelor's Degree is a plus.
• Knowledge of MS Excel, Word, Outlook and customized databases.
• Excellent verbal, written and interpersonal communication skills.
• Must be fluent in Spanish.
• Strong organizational, time-management and analytical skills.
• Ability to work in a fast-paced environment.
• Ability to remain in a stationary position for prolonged periods and observe details at close range.
• Ability to ascend/descend stairs at work locations or facilities as needed.

Sitting at the intersection of member services and health plan operations, the Case Coordinator oversees telephonic outreach to health plan members to assess eligibility and coordinate access to services, adhering to call quality standards, MMS documentation protocols, and state and federal regulatory requirements. Operating within Change Healthcare's member engagement department and meeting daily, weekly, and monthly OKR targets, the Case Coordinator ensures every member interaction is handled with accuracy, compliance, and a consistently professional standard of service.

Operational Focus

• Interact with health plan members through outbound and inbound telephonic contact to review and assess eligibility for services.
• Contribute to the department's success by achieving OKRs.
• Achieve daily, weekly and monthly quality and production goals.
• Adhere to call handling process and quality standards including proper phone etiquette, script adherence and accurate MMS documentation.
• Follow up with members as assigned and adhere to assigned schedule.
• Complete all Change Healthcare required courses on University (CHU).
• Review all correspondence from Change Healthcare and management regarding regulatory requirements and organizational updates.
• Comply with all company and department operational guidelines, policies and development programs.

Technical Qualifications

• High School Diploma or equivalent.
• 3 years of external customer service or call center experience.
• Basic knowledge of Microsoft Teams, Word, Excel and PowerPoint.
• Bilingual in English and Spanish a plus.
• Ability to efficiently manage customer calls and multiple computer applications simultaneously.
• Ability to provide quality customer service with a confident, helpful and positive tone; demonstrates patience and empathy.
• Excellent data entry, internet navigation and written communication skills.
• Professional demeanor, dependable work ethic and high commitment to accuracy and quality.
• Receptive to feedback and able to learn and adapt to changing environments, applications and software.
• Motivated to exceed individual and team goals in a production-driven outbound call center environment.

A key member of the HSS multidisciplinary care team, the Case Coordinator develops individualized rehabilitation plans in collaboration with Medical Practitioners, coordinating in-home services and discharge referrals for clients recovering across primary and secondary care settings. Collaborating across healthcare professionals, non-clinical support staff, and long-term service providers, the Case Coordinator advances client recovery outcomes through home assessments, care plan monitoring, and telephone-based education and support.

Job Functions

• Conduct initial home assessments with clients and coordinate appropriate care plans.
• Coordinate in-home services to support the rehabilitation and recovery of clients.
• Build and maintain effective relationships with primary and secondary care organisations and non-clinical support team members.
• Monitor patient progress and update care plans as appropriate.
• Liaise with healthcare professionals and specialists.
• Manage discharge planning including referrals to long-term services.
• Provide telephone support, education and advice to patients and families.

Required Qualifications

• Minimum 2 years of experience as a Registered Nurse, Physiotherapist or Occupational Therapist with unrestricted AHPRA registration.
• Experience within the Rehabilitation sector highly desirable.
• Exceptional communication skills and ability to build rapport with clients.
• Strong clinical reasoning skills and ability to think creatively to solve complex problems.
• Proficient computer skills and ability to navigate systems.
• Ability to work autonomously while contributing to a supportive team.

Thorough, policy-grounded case review at the family reunification stage determines whether children in federal care are safely and appropriately released, and the Case Coordinator guides that process by assessing third-party release recommendations and conferring weekly with care providers and customer staff. Serving grantee organizations and federal program partners, the Case Coordinator strengthens child welfare outcomes through staffing reviews, trafficking identification support, and bilingual technical assistance grounded in child welfare, juvenile justice, and mental health frameworks.

Strategic Responsibilities

• Thoroughly review, assess and complete third-party release recommendations related to family reunification options.
• Visit care provider sites to conduct weekly staffing reviews.
• Confer weekly with customer staff and direct care providers to discuss cases using perspectives from child welfare, juvenile justice and mental health in adherence with policy.
• Write reports on progress and track or escalate issues related to program trends.
• Assist care providers to recognize potential victims of trafficking.
• Provide technical assistance to grantees related to policies and procedures.

Experience & Qualifications

• Master's degree in Social Work or a social sciences related discipline with at least 2 years of postgraduate child welfare experience.
• Bachelor's degree in Social Work or related field with at least 5 years of postgraduate child welfare experience.
• Prior experience working with immigrant youth and families highly preferred including case management, psycho-social assessments or direct mental health therapy; juvenile justice experience is a differentiator.
• Bilingual proficiency in English and Spanish required and will be tested.
• Position requires fingerprint background checks and child abuse/neglect checks.