CASE COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
The Case Coordinator excels in technology, proficient with Microsoft Office Suite and Salesforce, critical for effective case management. With exceptional communication and customer service skills, this role ensures clear support in client interactions. Knowledge of medical terminology and bilingual abilities in English and French enhance the ability to address diverse client needs efficiently.
Essential Hard and Soft Skills for a Standout Case Coordinator Resume
- Medical Software Proficiency
- Medical Terminology
- Data Management
- Claims Processing
- Efficient Scheduling
- Report Writing
- Regulatory Knowledge
- Tech Proficiency
- Accurate Documentation
- Resource Allocation
- Empathy
- Clear Communication
- Problem Solving
- Interpersonal Relations
- Flexibility
- Conflict Resolution
- Teamwork
- Organization Skills
- Decision Making
- Cultural Sensitivity
Summary of Case Coordinator Knowledge and Qualifications on Resume
1. BS in Social Work with 2 years of Experience
- Experience that demonstrates attainment of the requisite job knowledge skills/abilities.
- Case management work experience
- Possession of a current Washington State license to practice as a Licensed Practical Nurse.
- Current healthcare provider BLS certification.
- Associates degree in nursing with insurance or hospital case management experience will be considered
- CCM in case management
- Current license to practice professional nursing
- License from respective agency for non-nurse professional
- Health care and acute hospital experience
- Acute hospital case management experience
2. BS in Nursing with 4 years of Experience
- Strong technology proficiency with software programs including Word, Excel, PowerPoint, Outlook
- Outstanding verbal and written communication and customer service skills
- Effective team player able to work independently and as part of a high performing team
- General knowledge of medical terminology
- Bilingual fluency (both written and verbal) in English & French
- Able to work a flexible schedule with evening commitments
- Case management experience considered an asset
- Experience working in the mental/behavioral health field considered
- Experience working with billing, claims, and/or customer service for a health plan, medical office, or similar healthcare setting
- Ability to navigate and learn new and complex computer system applications
- Experience with health plan departments and systems, particularly claims processing and previous ORS experience
- Highly motivated individual with a passion for helping consumers navigate the complicated healthcare system
3. BA in Counseling with 6 years of Experience
- Experience working with children and families.
- Ability to communicate effectively in writing and orally with a culturally and educationally diverse service population
- Requires the ability to work flexible hours daily and weekly to meet family needs.
- Reliable transportation with an acceptable driving record is necessary in order to meet the travel requirements of this position.
- Good understanding of and experience with medical terminology and conditions
- Previous experience in a healthcare/case management background is helpful
- Strong decision making and analytical skills with strong attention to detail
- Ability to direct conversations and target specific issues or lines of questioning
- Influencing and negotiation and strong customer service skills
- Ability to work effectively in a fast-paced, team environment
- Intermediate PC skills including MS Word, Excel, Outlook, and Teams
- Previous Group Disability Claims experience an asset
- Bilingualism in French and English (spoken and written)