CASE MANAGER JOB DESCRIPTION

A Case Manager coordinates care so patients do not fall through the gaps. In behavioral health and managed care settings, that means holding together referral networks, insurance approvals, community resources, and clinical teams that rarely share a common system. HIPAA compliance, LCSW or equivalent licensure, and fluency in Medi-Cal and Medicare regulations shape the daily work in ways that set this role apart from general care coordination. The role reports into clinical or health plan operations and is accountable for a named caseload - not a department.

You will own the full continuum of a patient's care plan, serving as the Case Manager who translates clinical assessments into coordinated services, insurance approvals, and community linkages that keep high-risk members on track. The caseload spans inpatient, outpatient, and community settings, with accountability to both clinical supervisors and health plan compliance standards.

Career Impact: Carrying a licensed caseload in behavioral health or managed care builds demonstrated expertise in population utilization management - a credential that opens doors to senior care management, utilization review, and clinical program leadership.

Business Impact: When a Case Manager owns the referral-to-resolution chain, high-utilizing members receive timely services, avoidable inpatient admissions decrease, and health plan complaint and grievance rates drop measurably.

Growth Opportunity: Exposure to Medi-Cal and Medicare regulatory frameworks, ASAM placement criteria, and multi-disciplinary team leadership positions this role for advancement into Care Management Supervisor or Clinical Program Manager titles.

• Assess clinical status, environmental resources, and mental health needs to develop individualized short and long-term service plans.
• Coordinate referrals across Primary Care, Behavioral Health Services, specialty pharmacies, and community agencies to connect members with appropriate care.
• Manage insurance authorization and reimbursement processes, including billing and coding nuances, to reduce delays in therapy access.
• Monitor member progress against established service plan goals and document outcomes in compliance with HIPAA and applicable regulatory timelines.
• Facilitate collaboration among multi-disciplinary teams, families, and external providers to align on care goals and resolve complex cases.
• Conduct crisis assessment and intervention for high-risk members, applying de-escalation and safety planning protocols.
• Partner with health plan compliance teams to investigate complaints and grievances, ensuring timely resolution within regulatory standards.
• Deliver psycho-education, resource information, and community linkage services to members and their caregivers.

• Bachelor's degree in Social Work, Psychology, Nursing, or a related behavioral health field, or equivalent work experience.
• 2 or more years of case management experience in a behavioral health, managed care, or community services setting, with demonstrated caseload responsibility.
• Active LCSW, LMFT, or equivalent state licensure in behavioral health, or documented progress toward licensure.
• Knowledge of HIPAA, Medi-Cal, Medicare, and federal and state regulations governing behavioral health and substance abuse services.
• Demonstrated ability to conduct clinical assessments, develop service plans, and track member progress against measurable goals.
• Strong written and verbal communication skills with experience producing regulatory-compliant documentation including progress notes and discharge summaries.
• Ability to manage multiple open cases independently while escalating complex or flagged situations through appropriate channels.
• Proven experience coordinating with criminal justice, community mental health agencies, residential care providers, or managed care organizations.

• Bilingual proficiency in Spanish and English, with ability to conduct assessments and document in both languages.
• Familiarity with ASAM placement criteria, DSM diagnostic frameworks, and psychopharmacology as applied to substance use disorder populations.
• Experience in utilization review, population health management, or health plan complaint and grievance processing.
• Certification in case management (CCM) or addiction counseling (CADC) or active pursuit of either credential.

• Active caseload size maintained at target, reflecting capacity to manage referral volume without service gaps.
• Referral-to-service connection rate, measuring how reliably members reach authorized services within plan timelines.
• Documentation compliance rate against agency or health plan regulatory deadlines, tracked per audit cycle.
• Crisis response turnaround, measuring time from identification of high-risk member status to documented intervention.
• Complaint and grievance resolution rate within required regulatory timeframes, per health plan compliance standards.
• Typical tools: case management platforms (commonly Salesforce Health Cloud or similar); documentation systems (commonly electronic health record systems).

• Base Salary Range: $52,000 to $72,000 per year, varying by licensure and setting.
• Bonus: Modest performance or retention bonus, typically 3 to 5% of base salary.
• Equity: Rarely offered; stock grants uncommon in healthcare services roles.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus observed federal holidays.
• Common Perks: Licensure renewal reimbursement, continuing education allowance, mileage reimbursement for field visits.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process should notify the hiring team at any stage. A background check, which may include verification of prior employment in regulated healthcare or social services settings, is required as a condition of employment. All candidates must be authorized to work in the United States.

The Case Manager owns integrated care coordination for high-risk psychiatric and addiction medicine populations across inpatient and outpatient settings, serving as the central referral contact for multiple departments while maintaining compliance with Medi-Cal, Medicare, and Kaiser Permanente's Code of Conduct. Reporting to clinical leadership, this role delivers measurable outcomes through service planning, crisis intervention, and linkage to community resources for members with complex behavioral health needs.

Key Responsibilities

• Engage with high risk, high utilizing patient populations and act as a central point of contact for referrals from multiple departments.
• Provide assessment and evaluation of clinical status, environmental resources, mental and intellectual capabilities and networking skills.
• Plan services based on assessment of both short and long-term needs and track referrals and outcomes for ongoing quality management.
• Operate as a consultant for other departments and facilitate collaboration between Primary Care, Behavioral Health Care Services and Health Care Providers.
• Provide referrals to other departments, facilitate this process and may provide follow-up services, brokerage and advocacy as appropriate.
• Consult with families and other caregivers and provide service information, educational materials and resource information.
• Facilitate scheduling of multi-disciplinary assessment team and may participate in assessment.
• Provide linkage of member to community services and establish working relationships with outside resources.
• Provide individual and/or group therapy and supportive psychotherapy with client and supportive family counseling when necessary.
• Participate in Intensive Outpatient programs as a team member and coordinate informational classes, education and/or training in independent living skills and psycho-education.
• Provide crisis assessment and intervention and support compliance with Kaiser Permanente's Code of Conduct, maintaining privacy, confidentiality, ethics, and adherence to applicable laws and policies.

Required Qualifications

• Current and valid LCSW license issued by the State of California Board of Behavioral Sciences; may consider LMFT with a Master's Degree in a Behavioral Health field.
• Minimum two years recent experience in case management and working with community resources, including inpatient and/or outpatient treatment services.
• Specialized experience in Autism Spectrum Disorders or Eating Disorders accepted.
• Knowledge of Psychiatry and Addiction Medicine patient populations in inpatient and outpatient settings.
• Knowledge of complex psychiatric care and substance abuse systems including County Welfare Services, Community Mental Health agencies, residential care, Medi-Cal, Medicare, and Conservatorship laws.
• Thorough knowledge of psychiatry and/or addiction medicine assessment, diagnosis, treatment modalities, psychopharmacology, and institutional care.
• Demonstrated strategic planning, population utilization management and ability to integrate multiple aspects of medical center operations.
• Outstanding communication and organizational skills with culturally sensitive service delivery to colleagues, members, customers, contracted providers, and vendors.
• Current Driver's License, proof of automobile insurance, and clear driving record for the past two years.
• Bilingual preferred, Spanish speaking.
• Able to work independently, in a team environment, handle crisis calls and walk-in patients, multitask, and work with all age groups.

Embedded within a technology-enabled biopharmaceutical services company, the Case Manager delivers territory-level care coordination by managing insurance approvals, reimbursement processes, and patient access to specialty medications for manufacturers, providers, and patients. Working closely with Patient Advocacy Groups, specialty pharmacies, and physician office staff, this role shapes therapy adherence outcomes and accelerates speed-to-therapy across an assigned patient population.

Core Functions

• Manage the Care Coordination process within an assigned territory while balancing patient and physician needs with business realities.
• Assess physicians' needs and develop action plans for therapy introduction while coordinating patient-related information with internal and external customers.
• Maintain comprehensive understanding of reimbursement, billing/coding, insurance plans, payer trends, financial assistance programs, and charitable access.
• Assist in obtaining insurance approval for therapy and proactively mitigate delays by working with patients, families, healthcare providers, insurance companies, and specialty pharmacies.
• Maintain up-to-date knowledge of regional resources and apply this knowledge to best support patient care.
• Educate patients, family members, and healthcare providers regarding insurance options, case management services, and relevant disease/product information.
• Exhibit a leadership role within the assigned territory, identifying complex patient issues and developing accountable action plans.
• Establish and maintain professional relationships with care coordination colleagues, Patient Advocacy Groups, insurance case managers, specialty pharmacies, and physician office staff.
• Monitor systems and processes, recognize when new approaches are needed, and raise own performance expectations to support an entrepreneurial approach.
• Share reimbursement knowledge with patient care team through orientation training, case studies, and consultation for complex cases.
• Consistently maintain accurate data on individuals, their insurance, coverage approvals, ongoing requirements, and all patient and provider interactions.

Qualifications & Experience

• Bachelor's Degree or equivalent in Health Care, Social Work, or Nursing preferred.
• Minimum of 3 years recent experience in case management preferred.
• Experience in home care management, case management review, utilization review, social service support, insurance reimbursement, and patient advocacy preferred.
• Related industry experience preferred.
• In-depth understanding of health insurance benefits, relevant state and federal laws, and insurance regulations highly desired.
• Developed communication, mediation, and problem-solving skills.
• Experience with data entry and computer literacy preferred.
• Ability to identify and handle sensitive issues, work independently, and manage multiple tasks.
• Spanish-speaking skills a plus.

Reporting to agency leadership, the Case Manager leads addiction intervention, AODA counseling, and recovery support services for clients and families, coordinating services, agencies, and community resources to help individuals achieve established service plan goals. Partnering with criminal justice partners, probation networks, and provider systems, this role builds sustainable client progress through direct service delivery, thorough documentation, and timely crisis intervention.

Primary Duties

• Evaluate, facilitate, and monitor clients' progress in relation to established goals and objectives and document progress on a monthly basis.
• Provide direct services and coordinate other services, resources and programs to assist clients in achieving their established service plan goals.
• Screen and assess clients for appropriateness for agency services.
• Utilize appropriate documenting resources (ECR) accurately and promptly with understanding of regulatory and compliance implications.
• Ensure documentation and service hour goals are met within timelines established by the agency and/or regulations.
• Complete and maintain all required documentation including assessments, service plans, reports, progress notes, discharge summaries, finding letters and status reports.
• Facilitate individual or group orientation and client drug screens.
• Develop effective working relationships with the criminal justice system and service providers.
• Represent the agency in client staffing, probation, parole, provider networks and court hearings.
• Provide referrals for identified client needs and crisis intervention as needed.

Skills & Qualifications

• Bachelor's degree preferred in human services, social work, psychology or related field.
• Ability to obtain CARS or CADC certification through the State Certification Board (IAODAPCA) within the first two years if required by program.
• Knowledge of human behavior, signs and symptoms of substance abuse disorders, pharmacological factors, ASAM placement criteria, DSM-IV, and Code of Ethics for substance abuse professionals.
• Knowledge of federal drug and alcohol confidentiality law (42 C.F.R. Part 2) and HIPAA.
• Good communication, organizational and time management skills.
• Proficiency in Microsoft Office applications and the Internet.

Sitting at the intersection of HR compliance and employee wellbeing, the Case Manager serves as the single point of contact for 150–200 employees navigating leave of absence and disability events, adjudicating cases in accordance with ADA/ADAAA, FMLA, and company benefit plans. Operating across HR, Legal, Payroll, Safety, and third-party administrator relationships, this role shapes return-to-work outcomes and ensures every employee's leave event is handled with accuracy, sensitivity, and full regulatory compliance.

Duties

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a single point of contact for 150–200 assigned employees to provide holistic case management, including reviewing medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and Amazon benefit plans.
• Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of leave events.
• Critically assess and adjust the case management plan to an employee's changing needs and address sensitive situations.
• Troubleshoot issues and remove barriers before, during, or after a leave event and ensure the right communication occurs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Educate managers and business partners on employee concerns and needs prior to and upon return from leave.
• Communicate regular updates to employees and stakeholders verbally and in writing and ensure compliance with regulations and company policy.
• Maintain system records to ensure accurate and timely documentation and consult with HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate.

Experience & Qualifications

• Bachelor's degree or 5+ years of professional or military experience.
• SPHR, PHR, or CPDM certifications or equivalent preferred.
• 2+ years of related experience in leave of absence and/or disability claim management.
• 1+ year of experience as a case manager reviewing eligibility cases, determining appropriate benefits, and establishing/executing case management plans; HR or customer service in leave/disability field may substitute.
• Knowledge of federal and state leave and Disability regulations, specifically ADA/ADAAA and FMLA.
• Experience providing case management for a large multi-state employer or on behalf of a carrier/TPA with clients in multiple states preferred.
• Experience providing guidance to employees or managers on leave of absence, disability, accommodation, HR, benefits, or employee matters.
• Demonstrated experience in MS Word, Excel, Access, Outlook, and PowerPoint.
• Problem-solving, time management, and priority-setting skills.
• Experience working independently on multiple projects in an environment with changing priorities and with confidential information.
• Flexibility to work nights and weekends.

A key member of the emergency assistance team, the Case Manager delivers first-response coordination for distressed travelling customers by managing logistical arrangements, liaising with global medical providers, and overseeing triage partner cases to ensure customer confidence and satisfaction. Collaborating across shifts and with the triage partner, this role builds service standards and operational efficiency within a globally connected customer support environment.

Functions

• Be the first point of contact for travelling customers at times of distress and maintain effective customer relations.
• Organise logistical arrangements efficiently to meet the needs of customers and manage case follow-up to ensure customer satisfaction.
• Develop and implement new processes and policies to improve levels of service.
• Liaise with global providers to obtain medical reports and negotiate medical expenses and cost containment.
• Effectively manage an allocated caseload and ensure operational efficiency.
• Communicate with team members to ensure smooth coordination of cases across shifts.
• Promote a customer-centric culture within the team and set high standards of service.
• Make detailed case notes in the system and liaise closely with the triage partner and oversee cases requiring their support.

Required Qualifications

• Experience in a similar customer-facing role.
• Strong verbal and written communication skills.
• Strong problem-solving skills with excellent attention to detail and ability to work well under pressure.
• Ability to work effectively to achieve targets, set challenging goals, prioritize tasks, overcome obstacles, and accept accountability.
• Ability to execute on a plan with constrained resources.
• Exceptional organisational and planning skills with the ability to manage multiple projects to deadlines and keep stakeholders informed.
• Flexibility to work some earlier/later hours to accommodate team calls with colleagues in Sydney, Australia.

Sustainable return-to-work outcomes depend on the Case Manager, who proactively manages workers' compensation claims including disability management, compliance with applicable legislation, and early intervention strategies that reduce claim costs and support worker recovery. Based within a claims management team, this role serves workers, employers, and service providers as the primary point of contact for advice, documentation, and coordinated care planning.

Accountabilities

• Provide service-oriented, early intervention-focused case management to improve recovery and return to work outcomes.
• Provide workers' compensation advice to stakeholders including workers, employers, and providers.
• Assist workers and employers with the claim process and completion of relevant documents to ensure timely access to required services.
• Pro-actively proceed with appropriate case management to achieve early sustainable return to work with reasonable claim costs.
• Ensure compliance requirements are kept up to date within applicable legislation and policy.

Position Requirements

• Demonstrated experience in workers' compensation claims management (highly desirable).
• Experience and/or education in physiotherapy, occupational therapy, exercise physiology, chiropractic, or related field.
• Empathetic, resilient, and motivational approach to provide customer-centric support.
• Highly developed written and verbal communication skills with outstanding organisational and coordination skills.
• Strong stakeholder engagement and management with a positive attitude and willingness to learn.

As the Case Manager, this role leads individualised care planning and goal setting under the HCP program to empower customers and their families to remain living at home across the Far North Coast region. The home-based team relies on this work to implement evidence-based approaches, develop carer relationships, and deliver budget-conscious service coordination that reflects each customer's unique needs.

Role Responsibilities

• Participate in the development, implementation and evaluation of services and programs that meet customers' individual needs.
• Develop relationships with families and carers that acknowledge their needs.
• Work alongside customers to set individual goals that are realistic and achievable.
• Implement the latest best practice and evidence-based approaches.
• Support customers for the Far North Coast Team.

Background & Experience

• Bachelor's degree or Diploma of Community Services (Service Coordination or Case Management) or equivalent qualification, knowledge, and experience.
• Current Driver's Licence.
• Proven experience working with budget and service delivery parameters.
• Demonstrated ability to lead and work as part of a team.
• Sound written and verbal communication and computer skills.

Case Manager owns the end-to-end handling of CTP insurance claims, guiding customers through their recovery journey with phone and face-to-face support while building lasting relationships that reflect a genuine commitment to vulnerable individuals. The work directly supports claim resolution from intake through closure, with leaders providing oversight and guidance throughout the process.

Day-to-Day Responsibilities

• Learn all about insurance, in particular CTP Insurance.
• Deliver exceptional customer service over the phone and face to face.
• Guide and provide support to people throughout their recovery, advising them what happens next.
• Build and maintain strong relationships with customers.
• Work in a fast-paced and dynamic work environment.
• Look after claims from start to finish with the help of your leaders.

Minimum Qualifications

• Experience working within common law preferred.
• Allied health background a bonus but not essential.
• Customer-focused with genuine care for people and resilience when assisting vulnerable individuals.
• Confidence to make decisions and actively listen to guide people through the claims process in an empathic manner.
• Good computer skills with the ability to learn new systems and prioritise work.
• Not be afraid to ask for help when needed.

The Case Manager delivers telephonic case management services for an average of 60–70 injured worker cases per month, reviewing medical records, coordinating with carriers and employers, and developing action plans that target maximum medical improvement and safe return to work. Reporting to client account leadership, this role shapes reserve-setting accuracy and disability cost outcomes through clinical analysis and multi-party communication across state-specific workers' compensation frameworks.

Scope of Work

• Assess, plan, coordinate, implement and evaluate injured/disabled individuals involved in the medical case management process.
• Provide case management services to injured employees on behalf of carriers/employers.
• Facilitate communication with third-party payers, providers, injured employees and employers to reduce disability costs.
• Provide comprehensive review of medical records to assess case management value and identify complex medical conditions.
• Use clinical experience, evidence-based guidelines, and other resources to evaluate medical and disability status and assist adjusters in setting reserves.
• Analyze clinical information to identify care needs, create common goals for maximum medical improvement, and develop proactive action plans with cost-saving solutions.
• Communicate and collaborate with insurance carriers to control high medical costs by providing updates on condition changes and treatment expectations.
• Follow account instructions regarding timeframes and reporting formats and document savings and case value in closing summaries.
• Stay informed of and comply with state/federal legislation, healthcare industry practices, and billing practices for the assigned geographic region.
• Provide leadership and assistance to co-workers.

Professional Experience

• Current, unencumbered Registered Nurse license required; CCM preferred.
• Workers' compensation or disability management experience required; multi-state knowledge/experience preferred.
• Minimum of one year clinical experience in a hospital setting; experience in orthopedics, neurology, rehabilitation, and/or internal medicine preferred.
• Understands and complies with current industry-accepted case management guidelines.
• Knowledge of basic computer skills including Excel, Word, and Outlook Email required; direct internet access required.
• Proficient grammar, sentence structure, and written communication skills required.
• Home office must be HIPAA compliant with DSL, fiber, or cable internet connection (1 Mbps preferred).
• Spanish speaking a plus.

Embedded within a managed care health plan's compliance operations, the Case Manager delivers timely investigation, resolution, and documentation of member complaints and grievances in accordance with federal and state regulations and accreditation standards. Working closely with physicians, MS Department managers, internal staff, and members' authorized representatives, this role owns the integrity of the grievance database and the accuracy of Health Plan decision communications.

What You'll Do

• Participate in managing the organization's complaint and grievance process, including investigation, data collection, and documentation.
• Identify and address specialty/flagged cases and follow appropriate processes for different case types.
• Communicate with a diverse set of internal and external clientele to achieve excellent results in complaint and grievance handling, compliance, and documentation.
• Partner with internal staff, MS Departments, managers, and physicians to resolve issues as quickly as possible.
• Research, resolve, and communicate complaints and grievances filed by members and communicate Health Plan decisions appropriately to members or their authorized representatives.
• Ensure complaints and grievances are processed in accordance with regulations, compliance standards, and policies and procedures.
• Meet performance timeframes while balancing high-quality work on complex and sensitive member issues.
• Ensure integrity of departmental database through thorough, timely, and accurate entry consistent with regulatory protocols and effectively manage case resolution inbox daily.
• Participate in departmental meetings, trainings, and audits as requested and answer questions on existing/open cases.
• Escalate issues to management as appropriate to maintain compliance.

Knowledge Skills & Abilities

• High school diploma or GED required; some college preferred.
• Experience in a service-related industry; call center experience preferred; experience in a complex healthcare environment preferred.
• Strong working knowledge of federal and state regulations, laws, and accreditation standards related to healthcare and managed care organizations.
• Knowledge of member complaint and grievance processing and Health Plan benefits, plans, contracts, and systems preferred.
• Extensive working knowledge of Windows-based software applications including MS Word.
• Excellent interpersonal, verbal, and written communication skills with demonstrated conflict resolution and mediation skills.
• Ability to use sound judgment, handle complex issues independently, prioritize work, ensure all compliance elements are met, and multitask across long-term and short-term projects.
• Ability to work with peers in self-managed teams in a time-sensitive environment involving patients, family members, and advocates.

Reporting to program supervisors, the Case Manager leads home studies, safety screenings, and social service coordination for a caseload of approximately 23 unaccompanied children at any given time, ensuring each youth is safely placed, enrolled in school, and reunited with a suitable sponsor within 24 hours of case assignment. Partnering with sponsors, community service providers, and regional travel networks, this role builds durable placement safety using child welfare principles and bilingual English-Spanish communication throughout.

Key Deliverables

• Ensure safety for all youth on caseload and manage a high turnover caseload in compliance with agency and regulatory policies.
• Coordinate initial intake, conduct home studies, and handle an estimated caseload of 23 youth at any given time.
• Contact each UC and sponsor within 24 hours of case assignment and conduct safety screenings and mental health assessments.
• Coordinate, schedule, and confirm necessary services for each youth in their location and ensure enrollment and attendance in school.
• Communicate regularly with youth and sponsors to address needs and concerns and ensure all assessments, reports, and case notes are current in hardcopy and electronic files.
• Respond to client emergencies within or outside work hours and travel throughout the region to complete home studies and in-person case contacts.

Education & Experience

• Bachelor's degree in a relevant behavioral/social sciences field required.
• Child welfare experience and professional licensure strongly preferred; 1-3 years of progressive experience in case management preferred.
• Experience conducting home studies according to state requirements and working with immigrant populations required.
• Knowledge of local community social services required.
• Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Strong professional writing skills, particularly for assessment reports.
• Ability to work with people from many cultures, non-English speakers, and LGBTQ children.
• Bilingual English-Spanish required with full proficiency in speaking, writing, and reading in both languages.
• Valid driver's license in a state within the assigned region, reliable vehicle, and ability to travel extensively via ground and air required.

Sitting at the intersection of social services and institutional security, the Case Manager shapes the intake, classification, casework, and community transition planning for inmates and residents within a correctional facility, coordinating programming and resources that support safe reintegration. Operating in the absence of the Unit Manager when needed and collaborating with facility staff across health, social development, and programming functions, this role delivers measurable impact on residents' preparation for release into the community.

Areas of Ownership

• Participate in the intake process by collecting, organizing, and analyzing information about individuals.
• Provide direct casework services for social involvement, health needs, and community life to inmates/residents.
• Prepare and collaborate on various reports and develop case presentations on assigned inmates/residents.
• Coordinate appropriate programming, resources, and services for social development and in preparation for transition or release into the community.
• Serve as the point of contact in the absence of the Unit Manager when applicable.

Background & Experience

• Bachelor's degree with at least 24 hours in psychology, sociology, social work, criminology, education, criminal justice administration, penology, or police science.
• Bachelor's degree plus one year of experience in a correctional facility with direct inmate contact required; additional correctional experience may substitute for education up to two years.
• Experience providing case management services preferred.
• Must demonstrate ability to communicate clearly verbally and in writing.
• Experience with Microsoft Office applications or similar software required.
• Valid driver's license required.