CAMPUS DIRECTOR JOB DESCRIPTION

Accreditation calendars, enrollment KPIs, and state regulatory filings converge on a single desk in every postsecondary institution. When that desk is mismanaged, campuses lose good standing with bodies like the Council on Occupational Education or the US Department of Education, and students lose access to federal financial aid. Governing daily operations from admissions intake through graduation placement, the Campus Director translates institutional strategy into a functioning academic environment - one where enrollment targets, audit readiness, and student retention move together. No parallel role in the building carries accountability across all four pillars: academics, admissions, student services, and administrative compliance.

The mandate of the Campus Director is to sustain a campus that meets accreditation standards, achieves enrollment and retention benchmarks, and delivers a student experience that supports persistence to graduation. Direct reports include non-academic management and student services staff, with the role serving as the senior on-site operational authority and the primary point of contact for communications with state, federal, and accrediting bodies.

Career Impact: Holding full accountability for a campus's regulatory standing and enrollment performance builds the kind of verifiable operations record that opens pathways to Regional Director or VP of Campus Operations roles in multi-site institutions.

Business Impact: Enrollment outcomes and graduation placement rates are the metrics by which accreditors and state education departments evaluate institutional viability, the Campus Director owns the decisions that move both numbers.

Growth Opportunity: Exposure to accreditation cycle management, VA compliance, and multi-department budget oversight develops a leadership profile that transfers to larger campuses, system-level roles, or consulting work within the postsecondary sector.

• Lead daily campus operations across academics, admissions, student services, and administrative functions to maintain accreditation and regulatory compliance.
• Oversee enrollment management activities, including new student intake procedures, continuing student progress monitoring, and graduation and placement tracking.
• Prepare the campus for internal, VA, and Department of Education audits, coordinating corrective action responses to findings within required timelines.
• Develop and manage the campus operating budget, approving purchase orders and ensuring expenditures remain within approved parameters.
• Hire, train, and evaluate non-academic campus staff, including admissions managers and student services personnel, against defined performance expectations.
• Monitor student attendance, academic progression, disciplinary matters, and retention data, implementing intervention strategies in collaboration with student services staff.
• Collaborate with academic leadership and program directors to ensure courses meet or exceed internal and external accreditation standards for quality and relevance.
• Report enrollment, withdrawal, graduation, and placement KPIs to senior leadership on a defined cadence, translating site data into actionable recommendations.

• Bachelor's degree in Education, Business Administration, or a related field, or equivalent work experience.
• 5 or more years of progressive experience in campus or site operations management, with demonstrated leadership of multi-department teams.
• Knowledge of federal and state postsecondary education regulations, including Department of Education, Veterans Affairs, and accrediting body requirements.
• Demonstrated ability to manage audit preparation and regulatory correspondence with state and federal oversight agencies.
• Strong organizational and analytical skills, with experience interpreting enrollment, retention, and placement data to inform operational decisions.
• Proven track record of hiring, coaching, and developing staff in a service-oriented educational environment.
• Proficiency in student information systems and standard office productivity software used for reporting and records management.

• Master's degree in Education, Higher Education Administration, or Business Administration.
• Direct experience managing a campus or site within a Council on Occupational Education or regionally accredited institution.
• Familiarity with Veterans Affairs enrollment certification procedures and associated compliance requirements.
• Bilingual communication ability, particularly in Spanish and English, in markets with significant Spanish-speaking student populations.

• Enrollment-to-start conversion rate, measuring how effectively the admissions pipeline is managed to seat students.
• Student retention rate by term, reflecting the campus's ability to support persistence toward graduation.
• Audit finding resolution time, measuring how quickly corrective actions are documented and closed following regulatory review.
• Graduation and placement rate against institutional targets, reflecting academic program completion and employment outcomes.
• Staff vacancy fill time and 90-day retention, measuring the effectiveness of hiring and onboarding practices for campus positions.
• Budget variance by quarter, tracking adherence to the approved campus operating budget across all cost centers.
• Typical tools: Student information systems (commonly Ellucian Banner or CampusNexus); productivity suites (commonly Microsoft 365).

• Base Salary Range: $75,000 to $105,000 annually, depending on campus size and institution type
• Bonus: Annual performance bonus of 5% to 12%, typically tied to enrollment and retention targets
• Equity: Not standard; occasionally offered at private for-profit institution holding companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by institution
• PTO: 15 to 25 days annually; academic calendar institutions may offer winter and spring break closures
• Common Perks: Tuition remission for employee and dependents, professional development funding for accreditation-related training

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. Employment is contingent upon successful completion of a background check, which may include criminal history review and, where applicable, education verification consistent with the requirements of accrediting bodies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process upon request.

The Campus Director owns compliance, faculty development, and student lifecycle management for a vocational institution, ensuring alignment with state and federal regulatory bodies. Working within established budgets and alongside administrative staff, this role shapes institutional growth through strategic planning, enrollment oversight, and expansion of academic and digital offerings.

Key Responsibilities

• Ensure the school remains in compliance with state and federal regulatory entities, including state education departments, occupational education councils, federal education agencies, and Veterans Affairs.
• Represent the school in all compliance audits.
• Oversee, manage, and develop the faculty and administrative staff.
• Assist in strategic planning of school initiatives to drive growth, including marketing, lead generation, community outreach, and academic affiliation.
• Oversee student relations including entrance procedures, progress, discipline, graduation, and placement.
• Maintain all student files and digital records.
• Develop and operate the school within established budgets.
• Assist in school expansion, including hiring, training, new program development, and expanding digital offerings.

Required Qualifications

• Master's degree in Education, Business Administration, or a related field preferred.
• Minimum of five years of experience in operations and management preferred.
• Prior experience in vocational school management strongly preferred.
• Knowledge of the health and wellness sector and commitment to student outcomes.
• Proficient in Microsoft Word and Excel.
• Exceptional organizational skills and attention to detail required to maintain regulatory compliance.
• Strong written, verbal, and interpersonal communication skills.

Embedded within the Alumni and Donor Engagement team, the Campus Director leads conceptualization, planning, and execution of high-touch presidential and fundraising events for the development division of a university. Working closely with Alumni Engagement, Major Gifts, and the Office of the President, this role delivers measurable engagement outcomes by driving events strategy and managing a team of full-time staff and interns.

Core Functions

• Design and drive a comprehensive special events strategy aligned with development and university goals, in collaboration with Alumni Engagement, Major Gifts, and the Office of the President.
• Oversee all events that further the university's fundraising and engagement objectives, including annual signature programs across alumni and donor audiences.
• Manage the annual special events calendar to ensure strategic timing and communicate updates to development colleagues and internal clients.
• Track KPIs through the Special Events metrics dashboard and continually improve measurement methods.
• Create and communicate clear event guidelines, timelines, and processes to support internal clients.
• Manage, hire, and train three full-time event staff and three part-time interns, providing coaching and leadership.
• Manage marketing efforts for events and collaborate with partner offices, colleges, athletics, and development communications.
• Manage the events budget for the development division.

Qualifications & Experience

• Minimum of 5 to 7 years of progressive experience in event planning, preferably in an academic or non-profit environment.
• Demonstrated capacity to manage and motivate a team.
• Demonstrated leadership and project management skills, including managing multiple projects for diverse purposes and audiences.
• Experience in utilizing and maximizing the impact of event volunteers.
• Demonstrated attention to detail and meticulous organizational skills with proven ability to manage competing priorities and deadlines.
• Experience with Salesforce, Cvent, Emma, Qualtrics, Concur, and G Suite.
• Exceptional verbal and written communication skills with advanced interpersonal skills to interface with university leadership, trustees, donors, and high-profile guests.
• Ability to travel and work evenings and weekends.

Reporting to senior management, the Campus Director develops and implements operating policies across academic, admissions, student services, and administrative departments to ensure full regulatory compliance and accreditation standards. Partnering with internal teams and external bodies, this role builds institutional identity and delivers enrollment, graduation, and placement outcomes that support the college's long-term reputation.

Primary Duties

• Develop and implement operating policies and procedures, communicating college policies and processes clearly and on time.
• Develop proposals for new projects and initiatives such as pathway opportunities, new partnerships, and new technology.
• Ensure all courses and programs meet or exceed accreditation standards for relevance and quality.
• Establish and maintain positive internal and external relationships to build a strong institutional identity and reputation.
• Implement student file maintenance processes in compliance with ministry requirements and communicate with the ministry for program registrations and changes.
• Lead academic and student services teams by fostering a culture of development, accountability, and respect.
• Manage admissions and administrative departments, providing support, resources, and relevant training.
• Monitor attendance, student progression, and disciplinary matters, and report KPIs including enrolments, withdrawals, graduation, placement, and grades to senior management.

Skills & Qualifications

• Bachelor's or master's degree in a related field required.
• Minimum of 3 to 5 years of experience in an operational or program management role within the education industry.
• Minimum of 3 to 5 years of experience in a leadership role with demonstrated ability to lead and guide a team.
• Knowledge of the private college education sector and best practices in post-secondary education.
• Strong skills in MS Office and database systems.
• Strong organizational, analytical, problem-solving, and conflict resolution skills.
• Excellent verbal and written communication and interpersonal skills.
• Bilingual in French and English is an asset.

Sitting at the intersection of student services and site operations, the Campus Director delivers on revenue and customer service goals by overseeing daily classroom management, administrative tasks, and the training and supervision of Student Service Associates across one or more campus locations. Operating across local B2B partnerships, program scheduling, and internal reporting, this role ensures the highest level of student satisfaction while maintaining facility standards and operational performance.

Duties

• Manage the team providing information to students and prospective students for all courses and programs offered.
• Promote upselling and cross-selling of all products and services.
• Establish a professional, customer service-oriented atmosphere to achieve the highest level of student satisfaction.
• Partner with the local B2B sales rep to establish and maintain business-to-business relationships with insurance, real estate, mortgage banking, and other applicable entities.
• Oversee all daily office management and administrative tasks including class reconciliations, student certificates, deposit reports, inventory, facility preparation, and maintenance.
• Review site and company statistics daily, weekly, and monthly, and report findings to leadership on the same cadence.
• Train and supervise the daily performance of all Student Services Associates and delegate responsibilities appropriately.
• Coordinate with program directors and instructor managers to ensure class coverage and availability of all necessary classroom resources.

Requirements

• Bachelor's degree in a related field preferred, or equivalent combination of education and experience.
• 3 or more years of experience in campus or site operations, customer service, and/or sales.
• Experience in an educational environment preferred.
• Working knowledge of MS Word, Excel, Outlook, and Internet.
• Typing and data entry speed of at least 20 wpm.
• Strong interpersonal skills with a genuine concern for people of all ages and backgrounds, professionalism, patience, and flexibility.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to make sound decisions in ambiguous environments.
• Bilingual in English and Spanish preferred.

A key member of the University's administrative leadership team, the Campus Director leads enrollment management, staff oversight, and audit preparedness to ensure the campus operates ethically within established policies and the institution's mission. Collaborating regularly with University administrators, corporate departments, and financial aid and student affairs teams, this role builds operational integrity and develops talent to sustain long-term institutional performance.

Functions

• Direct overall enrollment management activities, including new student enrollment and all functions associated with continuing student enrollment.
• Ensure all departments and staff operate ethically within established policies, procedures, and the university's mission and code of conduct.
• Lead non-academic staff meetings and promote effective campus-wide communication.
• Screen, interview, hire, and evaluate non-academic campus-level management staff and ensure they are aware of performance expectations.
• Prepare for internal, VA, and DOE audits and coordinate timely corrective action responses to audit findings.
• Approve campus-related purchase orders and invoices as necessary.
• Maintain campus property inventory and conduct periodic checks of physical facilities to ensure a safe and sanitary environment.
• Collaborate regularly with university administrators, corporate departments, and financial aid and student affairs teams, attending regional and university meetings as required.

Experience & Qualifications

• At least 5 years of progressive work experience in a highly regulated service environment required, with 3 to 5 years of relevant management experience including managing multiple staff.
• Successful background in admissions, enrollment management, or student services highly preferred.
• Experience with student or customer information management systems preferred.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong analytical and quantitative skills to interpret and act on management data.
• Demonstrated ability to identify and develop talent for future leadership roles.
• Strong oral and written communication skills with the ability to convey key messages up and down the management chain.

Sustained student achievement and community trust depend on the Campus Director, who supervises all campus employees, manages budgets, and develops educational programs in conformance with state and school board standards. Based within a campus serving students, parents, teachers, and community partners, this role leads staff through hiring and evaluation cycles while maintaining facility safety and forging relationships with colleges and external organizations that extend the school's educational reach.

Accountabilities

• Supervise all campus employees directly in accordance with organizational policies and applicable laws.
• Develop and implement marketing strategies to increase student enrollment and maintain average daily attendance.
• Interview, hire, train, and evaluate staff performance, applying reward and discipline procedures as appropriate.
• Facilitate the development and implementation of a shared vision of learning supported by students, parents, the community, and administrative staff.
• Develop, coordinate, and evaluate educational programs to ensure conformance with state and school board standards.
• Collaborate with teachers, students, parents, and community members on educational program development and delivery.
• Establish and maintain relationships with colleges, community organizations, and other schools to coordinate educational services.
• Manage campus budget, oversee preparation of class schedules and attendance reports, and maintain facility safety and security.

Position Requirements

• Four-year degree from an accredited college or university.
• 3 or more years of experience in an educational environment required, with alternative education experience a plus.
• 3 or more years of experience supervising staff and managing budgets.
• Advanced knowledge of federal and state education laws.
• Ability to interpret student data including diagnostic test results, state assessments, transcripts, and grade point averages.
• Ability to learn and instruct others on teaching curriculum software programs.
• Strong organizational, time management, communication, and interpersonal skills.
• Ability to manage multiple priorities and lead through change.

As the Campus Director, this role leads the design and execution of an integrated global university relations strategy, building long-term relationships with career services teams, faculty, and diversity organizations across APAC, EMEA, and the Americas to attract and hire diverse early talent. The Global Early Talent team relies on this work to position the organization as an employer of choice and meet intern, COOP, and leadership development program hiring targets across all regions.

Activities

• Conduct stakeholder strategy sessions to evaluate target universities for fit, diversity metrics, recruiting ROI, and opportunities to maximize campus presence.
• Build long-term relationships with key university personnel including Career Services, faculty, deans, corporate development teams, and diversity organizations.
• Build effective internal relationships with stakeholders to understand early talent needs, manage expectations, and align activities with global university relations strategy.
• Stay abreast of recruiting best practices and early talent global industry trends, providing strategic direction to position the organization as an employer of choice.
• Lead the team in leveraging branding and recruitment tools and introducing new platforms to maximize campus penetration and recruiting outcomes.
• Determine requisition load for direct reports, plan event coverage, and effectively utilize resources such as talent scouts and RPOs to meet early talent hiring numbers.
• Provide input into the annual recruiting budget and influence stakeholders when recruiting expenses fall outside planned parameters.

Knowledge, Skills & Abilities

• Bachelor's or master's degree from an accredited institution.
• 10 or more years of experience in Human Resources or Talent Acquisition with a focus on recruiting early talent from college campuses.
• Demonstrated success managing direct reports, with experience managing a global team a plus.
• Strong understanding of HR hiring practices, procedures, and employee relations.
• Fluency in Kenexa and Workday.
• Strong business acumen with the ability to build authentic relationships across all levels of a large matrix organization.
• Strong organizational, time management, interpersonal, and presentation skills.
• A strategic mindset and ability to manage competing priorities.

Campus Director shapes and executes a campus strategic plan aligned with the university's vision, leading the Latinx Initiative, building community and higher education partnerships, and achieving enrollment, retention, and graduation outcomes. The work directly supports the university's commitment to diversity, equity, and inclusion by establishing a student-centered culture and developing faculty and staff through hiring, training, and collaborative campus leadership.

Leadership Responsibilities

• Develop and implement a campus strategic plan aligned with the university's strategic plan, including leading university Latinx initiatives and other presidential strategic initiatives.
• Establish and build partnerships with area businesses, community leaders, local and state officials, community colleges, and other higher education institutions to increase enrollment and student employment opportunities.
• Develop and implement strategies to build a positive brand image in the community and act as a university spokesperson in coordination with communications and advancement.
• Assess community trends that may impact enrollment and academic programming, and assist with the development of responsive academic programs.
• Achieve established outcomes including enrollment, retention, graduation, and student and employee satisfaction measures.
• Create a positive, collaborative, student-centered campus culture consistent with the university's mission, values, and commitment to diversity, equity, and inclusion.
• Provide leadership, hiring, and training support to campus faculty and staff, and establish a campus leadership team with regular productive meetings.
• Manage timely resolution of student and staff issues, implement university policies, and collaborate with functional leaders to ensure campus budgets meet operational needs.

Professional Experience

• Master's degree completed or in progress required, with earned doctorate preferred.
• Minimum of 5 years of demonstrated leadership and management experience.
• University-level teaching or academic administrative experience preferred.
• Knowledge and experience with accreditation preferred.
• Administrative skills in strategic planning, budgeting, information technology, and human resources.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Demonstrated ability to work effectively with people of diverse backgrounds, promote a positive working environment, and achieve goals and metrics.
• Bilingual in Spanish and English with the ability to communicate fluently in both languages.