• End-to-end campaign management of complex and highly personalized eDM, SMS and MMS campaigns to the customer databases.
• Partner with other Vodafone SMEs and external partners to ensure communications are aligned and compliant across all business functions.
• Support other CLM Communications Specialists with testing and proofing to ensure zero defects before campaign deployment.
• Responsible for overbound contacts per year aimed at acquiring new customers, driving usage, and retaining customers.
• Ensure quality of the selection management process and identify data issues to minimize customer complaints and maximize revenue 
• Responsible for driving an increase in response rates and ROI across campaigns through targeting suggestions to campaign sponsors.
• Deliver increasing productivity levels of campaign delivery and strive for efficiencies in all aspects of campaign management.
• Collaborate with Planning Managers and Campaign Operations teams to ensure communications are relevant for customers and aligned with database segmentation
• Responsible for communications and message planning, copywriting, email layout/design/build, stakeholder management/approvals, campaign testing, reporting and optimizations.

Skills: End-to-End Campaign Management, Collaboration and Partnership, Quality Assurance and Testing, Customer Acquisition and Retention, Data Management and Analysis, ROI Optimization, Efficiency Improvement, Segmentation and Personalization

• Develop and implement 360 go-to-market campaigns, in line with overall brand strategy and brand guidelines
• Create and manage the strategy, execution and evaluation of the (global/local) marketing campaigns
• Delivers impactful (Omnichannel) marketing communication strategies and sets clear KPIs to measure campaign success
• Works closely with the in-house agency on creative development for all marketing touchpoints 
• Guides specialist teams/departments to translate the marketing communication strategy into their domains
• Contributes to the brand awareness/consideration growth targets and rituals.com revenue target
• Drive improvements in current processes across all key stakeholders and channels.
• Act as an escalation point for digital campaign issues and technical issues.
• Initiate and lead key initiatives required for system integration projects and improvement of digital delivery.
• Provide guidance and training for more junior digital delivery team members and provide support with resolving complex delivery issues.

Skills: Strategic Planning, Campaign Management, Omnichannel Marketing, Creative Collaboration, Cross-functional Leadership, Revenue Growth Orientation, Process Improvement, Problem Resolution and Leadership

• Oversee the successful delivery of all dynamic campaigns.
• Build collaborative relationships with clients, internal teams and digital service providers.
• Proactively monitor the status of campaigns, pre-empting potential delivery problems with recommendations for resolutions.
• Providing technical troubleshooting and liaising with other departments to resolve any campaign issue.
• Ensure customer and supplier queries are responded to quickly and efficiently.
• Responsible for liaising directly with clients and suppliers to advise on campaign delivery requirements and supporting them to deliver on these.
• Continuously look to improve dynamic campaign processes and other digital delivery processes.
• Keep all dynamic documentation updated and available to creative agencies.
• Proactively provide key stakeholders and senior management with performance updates regarding dynamic campaigns, highlighting priority improvements.

Skills: Campaign Management, Client Relationship Management, Problem-Solving, Interdepartmental Communication, Customer Service, Campaign Delivery Consultation, Process Improvement, Documentation Management

• Be a key contact for Campaign Prevention activities
• Establish strong external/internal customer relationships and responsiveness
• Support customer events and organize and manage internal events
• Document, track, and report all issues raised during virtual and physical reviews
• Develop tools and process improvements for review and collection of issues and resolutions
• Support and comply with all internal/external audit controls, and engineering
• Provide hands-on training to new team members to ensure a seamless introduction to the launch phase.
• Support solving of all mass production issues with the highest priority
• Verify the implemented changes from the build phase to the build phase
• Working closely with stakeholders to decide how goods campaign to maximize customer interest and sales.
• Plan campaign traffic optimization through CRM, and another channel
• Manage daily campaign operations and ensure successful delivery and uplifts from time to time that relate to the creation of vouchers

Skills: Customer Relationship Management, Event Management, Issue Tracking and Reporting, Process Improvement, Compliance and Audit Controls, Training and Onboarding, Problem Solving, Campaign Management

• Setting up and following up with the campaigns and all the necessary communications
• Coordinating and informing all the relevant teams, and doing market research.
• Auditing the landing page and campaigns accordingly in terms of daily basis duty
• Analyze the campaigns and reporting in case of necessity
• Translate the content for all the campaigns in case of necessity
• Creating a listing and implementing it on the landing page
• Work directly with the Growth and Marketing team to drive sales.
• Creating voucher creation for promo and campaign for ID Atome consumer promotions.
• Analyze past performance campaigns to find trends.
• Create relevant campaigns to engage customers based on performance and market trends.

Skills: Campaign Management, Communication Skills, Market Research, Analytical Abilities, Translation Skills, Listing Creation, Collaboration, Promotional Strategy

• Translate client goals and objectives into specific actionable tactics.
• Provide traffic estimates for new (or existing) clients to establish a budget across all platforms.
• Responsible for structuring campaigns to best facilitate campaign performance to meet (or exceed) client goals.
• Responsible for building attrition and ROI models for future campaign growth, based on campaign forecasting
• Provide insights on more complex campaign performance for key campaign metrics through weekly (or monthly) write-ups.
• Oversee campaign execution to ensure adherence to client goals and objectives.
• Proactively recommend opportunities to improve campaign performance and grow client investment.
• Utilize competitive intelligence tools to proactively identify opportunities for new (or existing) clients.
• Serve as primary point-of-contact for technology partners to set expectations and establish client goals and objectives.
• Create and update monthly dashboard reporting and insights, tracking campaign results against established targets
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Skills: Client Communication and Goal Translation, Data Analysis and Forecasting, Campaign Structuring, Modeling and Forecasting, Performance Reporting, Campaign Oversight, Strategic Recommendations, Competitive Analysis

• Configure and launch email drip campaigns, event automation, and execute local/targeted email marketing campaigns.
• Build emails and forms from templates using marketing automation software.
• Implement API connections between systems, such as webinar platforms to marketing automation
• Create and maintain standard operating procedures to ensure consistent execution across all regional marketing team users.
• Coordinate internal resources, work with the Category campaign manager and other teams across all functions (Category team, Marketing, Operations) 
• Plan and execute monthly category campaigns as well as other marketing-related initiatives, ensuring that all tasks are on track.
• Work closely with category team and suppliers to formulate joint campaign plans.
• Managing all in-app media assets, and ensuring they are optimized to meet business objectives.
• Compile, analyze, and present data on campaign performance metrics to identify opportunities for improvement

Skills: Email Marketing, Marketing Automation, API Integration, SOP Development, Project Coordination, Campaign Planning and Execution, Stakeholder Collaboration, Data Analysis and Reporting

• Experience in Marketing operations, digital demand generation, or marketing technology
• Experience building and deploying email campaigns or marketing operations projects
• Knowledge of best practices for email creative, segmentation, deliverability and CAN-SPAM regulations
• Understanding of HTML/CSS to successfully code email and landing pages
• Must be willing to work the 2nd shift for this role to support the Asia Pacific Region
• Experience with other email marketing or marketing automation tools such as Marketo, Hubspot, Pardot, or Salesforce Marketing Cloud
• Must have certification in Marketing Automation platforms such as Marketo, Eloqua, Hubspot, Pardot
• Ability to troubleshoot technical issues related to HTML templates, list segmentation and other aspects of email execution
• Ability to manage multiple integrated initiatives simultaneously in a fast-paced environment
• Excellent time-management skills, organization and project management skills
• Ability to quickly identify and address operational and process issues
• Ability to think creatively about marketing testing techniques and options

Qualifications: BA in Marketing with 5 years of Experience

• Experience working in the marketing automation field
• Comfortable to work in changing environment, and keen learner
• Solid project management skills gained at either a marketing agency or within an internal shared service or demand center function
• Working experience in digital marketing strategies and best practices
• Experience with effectively using traditional marketing tactics and channels for best outcomes.
• Have metrics and outcome-driven mindset and excellent operational expertise managing a high volume of activities and campaigns
• Must have previously executed creative and demand creation assets of campaigns.
• Must have knowledge of marketing channels' effectiveness and mix.
• Knowledge of marketing tools such as Eloqua, CMS, HTML, Photoshop
• Collaborative team player with excellent communication skills, both written and verbal
• Experience communicating directly with clients and maintaining proactive partnerships

Qualifications: BA in Communications with 3 years of Experience

• Experience with an Email Service Provider (such as Salesforce Marketing Cloud, Cheetah Mail, SilverPop, Responsys, Listrak, Lyris, Vertical Response, etc.)
• Must have working experience with, or solid knowledge of Salesforce 
• Experience with basic HTML (i.e. creating tables, links, and bolding) is required.
• Experience with advanced HTML, Adobe Creative Suite and website analytics tools such as Google Analytics, Coremetrics and/or Omniture
• Demonstrate excellent writing/communication skills.
• Proven record for problem resolution and successful completion of complex projects.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access, Visio, and Project).
• Strong organizational skills and exemplary attention to detail.
• Ability to work independently and multi-task and prioritize a high volume of projects and tasks at one time.
• Ability to work with diverse departments across an organization.
• Excellent logical reasoning and analytical skills to effectively assess and communicate metrics.
• Passionate about the digital landscape with a desire for continuous learning and development.

Qualifications: BA in Advertising with 6 years of Experience

Strong HTML skills and experience with developing and editing code for email templates

Experience working within Adobe Campaign Classic updating email journeys/workflows and developing email templates

Experience in a Marketing-related role working with campaign management solutions that support omnichannel marketing campaign development and execution

Working experience in a client-facing role with knowledge of overall agency structures and agile project management methodologies

Experience using web-based email management software (specifically setting up, previewing, testing, troubleshooting, and monitoring email blasts)

Knowledge and experience with email marketing best practices, innovations, and connections to the email marketing community

Strong interpersonal skills including email, phone and meeting-related communications

A high level of responsiveness to clients, teams, production and organization of detailed agendas and minutes

Experience working with teams that have executed digital marketing strategies, testing and deployment, including email, text and push notification campaigns

Qualifications: BA in Public Relations with 2 years of Experience

• Solid understanding of campaign execution processes, audience segmentation methods
• Solid understanding of industry best practices, communication legal compliance, and downstream campaign analysis
• Experience documenting complex campaign business requirements for internal and external stakeholders
• Experience and diligence with Quality Assurance and testing in a campaign setting
• Specific experience reviewing and approving platform-level configurations, settings and data flows, and individual campaign-level targeting and touchpoint rendering
• Demonstrated ability to manage and prioritize competing deadlines across multiple projects and team members
• Basic understanding of marketing database systems, data management and cleansing processes, ETLs/APIs and identity management
• Have familiarity with SQL, JavaScript, and/or XML 
• The ability to read and understand code generated by Marketing Technology platforms or other developers

Qualifications: BA in Digital Marketing with 4 years of Experience

• Experience executing omnichannel marketing campaigns in campaign management systems
• Hands-on experience using Adobe Campaign (Adobe certification)
• Experience writing simple-to-moderately complex SQL queries
• Ability to build workflows, emails, templates, and customer journeys on client specs within Adobe Journey Builder
• Ability to troubleshoot and resolve technical issues related to HTML templates, list segmentation and other aspects of email execution
• Proven QA experience with data extensions, counts, data quality, and creative content
• Experience with out-of-the-box and custom reporting in Adobe Experience Cloud and Adobe Campaign
• Good understanding of databases and ability to work with large data sets
• Excellent written and verbal communication skills as well as proficiency in PowerPoint
• Experience working with Agile methodology and using JIRA to manage and update user stories, project tasks, and deliverables
• Hands-on experience with other products in the Adobe (e.g. Analytics, Audience, Target) stack

Qualifications: BA in Business Administration with 7 years of Experience

• Direct experience with enterprise-level Email Service Providers and CRM platforms (Marketo, Salesforce).
• Resourceful problem-solver who quickly gathers and is comfortable with new technologies and concepts.
• Strong understanding of email, mobile, and social best practices, including tools, technology, and KPIs
• Working knowledge of regulatory requirements as they relate to direct marketing and customer management programs
• Working knowledge of lifecycle-triggered and transactional email campaigns
• Ability to collaborate online with cross-functional and cross-departmental teams at a worldwide scope.
• Excellent oral and written communication skills.
• Highly motivated and capable of managing and prioritizing multiple projects simultaneously.
• Experience working with global stakeholders and production

Qualifications: BA in Media Studies with 5 years of Experience