BUSINESS TRANSFORMATION MANAGER JOB DESCRIPTION

Business transformation is messier than it looks from the outside. A manager who loses the thread between strategic intent and operational reality ends up with a well-documented future state nobody uses. The Business Transformation Manager owns the connective tissue between executive strategy and ground-level execution, translating board-level priorities into structured delivery roadmaps that cross departmental lines and survive contact with real teams. In consulting and professional services, where client commitments run against fixed timelines and DMAIC or Lean Six Sigma governance frameworks set the quality bar, that translation work is non-negotiable.

As the Business Transformation Manager, you drive high-priority cross-functional change programs from discovery through to adoption, ensuring that process redesign, stakeholder alignment, and deployment activities land as a coherent operational shift rather than a fragmented project list. You will report to senior program leadership and partner with functional process owners, technology leads, and external clients or vendors across multiple concurrent workstreams.

Career Impact: Sustained delivery of large-scale transformation programs, with traceable outcomes against Lean Six Sigma or Agile governance standards, builds the kind of cross-industry program credibility that opens doors to Director-level change leadership or principal consulting roles.

Business Impact: The work directly shapes whether a client or internal organization exits a transformation cycle with a functional operating model or a costly backlog of half-implemented process changes.

Growth Opportunity: Exposure to DMAIC methodology, change portfolio management, and C-suite stakeholder engagement within a single role accelerates the path to senior advisory or enterprise transformation leadership faster than narrower project manager tracks.

• Design end-to-end process transformation roadmaps from current-state assessment through future-state implementation, incorporating stakeholder input and governance requirements.
• Lead cross-functional workstreams across operations, technology, and business partner teams to deliver complex change programs on time and within budget.
• Apply Lean Six Sigma or Agile delivery methodologies to identify waste, structure improvement initiatives, and deploy measurable solutions.
• Develop and execute change management, training, and communications plans to support workforce adoption across large or geographically dispersed populations.
• Partner with senior leaders and external clients to co-create business cases, validate proposed solutions, and obtain approvals within agreed governance frameworks.
• Monitor project scope, risks, dependencies, and resource allocation, escalating issues through defined governance channels with recommended mitigation actions.
• Produce management information, SIPOC documentation, and progress reporting for senior stakeholders and program sponsors.

• Bachelor's degree in Business Administration, Information Systems, Engineering, or equivalent work experience.
• 6 or more years of transformation and program delivery experience, with demonstrated ownership of complex, multi-workstream projects.
• Proven experience applying structured improvement methodologies such as Lean, Six Sigma, or DMAIC across process redesign engagements.
• Experience managing stakeholders at senior and executive levels, including facilitating workshops, preparing governance papers, and influencing decisions without direct authority.
• Strong business analysis capability, including requirements gathering, gap analysis, and translating business needs into structured solution design.
• Track record of delivering change management and communications activities in support of system or process rollouts affecting large employee or user populations.
• Demonstrated ability to work effectively in matrixed environments, managing competing priorities across multiple concurrent projects.

• PMP, PRINCE2 Practitioner, or equivalent internationally recognized project management certification.
• Lean Six Sigma Green Belt or higher certification, or equivalent evidence of structured process improvement delivery.
• Experience advising on or delivering transformation programs within a Big 4, boutique consultancy, or internal COO or transformation function.
• Familiarity with shared services operating model design or enterprise system implementation programs (e.g., HR, ERP, or CRM platform deployments).

• Process adoption rate, measuring the percentage of target users operating the redesigned process within 90 days post-go-live.
• On-time delivery rate across active workstreams, tracked against approved program milestone schedules.
• Change readiness scores from stakeholder or workforce assessments conducted pre- and post-deployment.
• Number of improvement initiatives progressed from discovery to closed implementation within a rolling 12-month cycle.
• Governance compliance rate, reflecting the proportion of change requests and escalations processed within agreed SLA windows.
• Typical tools: project management platforms (commonly MS Project or Jira); process documentation tools (commonly Visio or Confluence)

• Base Salary Range: $110,000 to $150,000 annually, depending on experience and geography
• Bonus: Annual performance bonus typically 10% to 20% of base salary
• Equity: Uncommon in consulting; equity or profit-sharing offered by select firms
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays; some firms offer unlimited PTO
• Common Perks: Professional certification reimbursement, travel allowance for client-site programs, learning and development budget

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position; sponsorship availability varies by employer. Employment is contingent on the successful completion of a background check. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request.

The Business Transformation Manager owns the end-to-end design and implementation of people process transformation and shared services operating model, coordinating change management, training, and communications across a group-wide deployment. Working closely with People Leadership, Programme Delivery leaders, and operational business representatives, this role delivers the organisational change activities that enable new HR system transitions to operate effectively at scale.

Key Responsibilities

• Co-design and implement end-to-end people process transformation and shared services operating model in alignment with system deployment strategy.
• Develop and execute holistic deployment plans covering change management, training requirements, and group-wide communication activities.
• Partner with technology leads to establish operational management and user support functions for new system transitions.
• Manage relationships with internal leaders, external suppliers, and partner organisations relevant to the programme.
• Leverage best practices through engagement with internal and external teams and networks.
• Represent the business in leadership forums to ensure solutions reflect the team's experience perspective.

Required Qualifications

• Extensive experience in business and IT systems transformation, driving and delivering organisational change across HR services, including recruitment, onboarding, time and attendance, learning, safety, and payroll.
• Experience defining and executing a business operating model to deliver structured capability and end-user support.
• Experience partnering with senior stakeholders to co-create strategic plans and solutions to meet business requirements.
• Experience working effectively in a matrixed delivery model to bring all parties together collaboratively.
• Proven experience in project delivery involving process and systems design, ideally within a shared services model.
• Proven experience managing and delivering change management, training, and communications activities for large, dispersed workforces.

Embedded within the EMEA Enablement Trust & Safety team, the Business Transformation Manager leads essential cross-functional projects and strategic initiatives, applying Lean Six Sigma and Agile methodologies to drive end-to-end process improvement and continuous transformation across global operations. Working closely with leaders and partners at global and cross-functional levels, this role builds alignment and delivers measurable business value across large multicultural teams.

Core Functions

• Drive programmes through facilitation, presentation, communication, coordination, planning, and execution across operations teams and business partners.
• Design, streamline, improve, and automate end-to-end processes across teams using Lean Six Sigma methodology or similar.
• Deliver business transformation projects using Lean Six Sigma methodology and deploy solutions.
• Lead project discovery analysis for key strategic initiatives by applying lean methods to deliver real business value.
• Promote collaboration within project teams using methodologies such as Agile, DMAIC, Change Management, and Kaizen.
• Lead regional process improvement initiatives.
• Develop a culture of continuous improvement and lean thinking.
• Influence leaders and partners at global and cross-functional levels to build relationships and gain alignment.

Qualifications & Experience

• Lean Six Sigma Belt certification.
• 6+ years of experience managing complex programmes in a large-scale environment.
• 3–5+ years of Six Sigma project execution, leading projects for small, medium, and large multicultural teams.
• Significant experience in data analysis, project management, and cross-functional workflow processes.
• Experience in Six Sigma mentoring and coaching.
• Strong verbal and written communication skills with the ability to partner with senior leadership.
• A technical background is an advantage.

Reporting to senior leadership, the Business Transformation Manager oversees project management and consultancy services covering system implementation, workflow design, and process re-engineering for stakeholders in financial institutions. Partnering with internal IT teams, external vendors, and business users, this role ensures effective project delivery by managing scope, risk, and training requirements across medium-to-large-scale system rollouts.

Primary Duties

• Provide project management and consultancy services on project and system implementation, workflow design, and process re-engineering to stakeholders.
• Monitor project scope and resources to meet project schedule and budget.
• Coordinate between users and internal IT teams or external vendors to ensure effective project implementation.
• Manage potential project risks proactively and recommend mitigating measures as required.
• Collect user requirements, conduct user acceptance tests, prepare training materials, and deliver user training to support system rollout.

Education & Experience

• Bachelor's degree in Information Systems, Business Administration, or a related discipline.
• PMP or Lean Six Sigma certification is an advantage.
• Minimum eight years of working experience, preferably with a system project management or business analysis background in financial institutions.
• Experience as a project manager on medium-to-large scale projects is an advantage.
• Experience in Agile project management is preferred.
• Knowledge of the index industry and stock markets is an advantage.
• Strong project management, analytical, problem-solving, planning, and organisational skills.
• Ability to work independently, cope with pressure, and meet tight deadlines.
• Proficiency in spoken and written English and Chinese.

Sitting at the intersection of strategy execution and operational improvement, the Business Transformation Manager shapes group and business unit strategy by structuring market intelligence, coordinating complex projects, and stimulating best-practice sharing across business units. Operating across senior stakeholder groups and a high-performing industrial environment, this role enables structured capability building and measurable performance improvement at both group and unit levels.

Duties

• Support business idea generation in a fact-based and structured manner.
• Support strategy definition at group and business unit levels.
• Structure and coordinate market and business intelligence gathering.
• Initiate and structure processes to improve business performance.
• Lead and coordinate project work in strategic areas, acting as project manager for assigned projects.
• Stimulate the sharing of best practices across business units.

Skills & Qualifications

• Master's degree in Engineering, Economics, or Business Administration.
• 3–5 years of experience in a high-performing organisation in a similar industrial role or as a management consultant.
• Experience in complex project management.
• Financially literate, with solid business acumen.
• Fact-based analytical skills combined with a pragmatic, can-do attitude.
• Strong communication skills, with the ability to interact effectively at all levels of the organisation.
• Proficiency in Dutch–English or French–English, both written and spoken.
• Knowledge of other European languages is an advantage.

A key member of the transformation programme team, the Business Transformation Manager supports and controls complex project work streams, ensuring that requirements for the target business architecture are clearly formulated, risks are identified, and organisational structures remain aligned throughout implementation. Collaborating across classic and agile project management disciplines, this role enables insurance organisations to achieve structured target-state delivery with clearly evaluated outcomes.

Functions

• Support programme and project management in the structuring, timing, and content control of projects and work streams.
• Manage stakeholders, change requests, and escalations.
• Monitor work streams and ensure that requirements for the target business architecture are clearly formulated and documented.
• Plan, control, and report on project progress.
• Support target design and the derivation of measures to achieve the target state.
• Assist with methodical challenges and the operative implementation of solutions.
• Ensure that process organisation and organisational structure remain aligned and oversee necessary changes in terms of feasibility and implementation.
• Identify risks related to changes and develop mitigation solutions.
• Establish standards to evaluate the success of organisational adjustments and present results.

Requirements

• Project management certification, including PMI CAPM, IPMA Level D, or equivalent, is an advantage.
• Lean Six Sigma Green Belt certification is an advantage.
• 5 years of professional experience in transformation and project environments.
• 10 years of professional experience in project management.
• Experience with classic and agile project management methods and tools, including MS Project, Confluence, and Jira.
• In-depth knowledge of business processes, ideally in insurance, and of organisational frameworks including goals, strategy, culture, and structure.
• Proactive and decisive approach, with strong decision-making ability.
• Business-fluent proficiency in German and English.

Sustained regional business transformation capability depends on the Business Transformation Manager, who leads the introduction of Agile, Design Thinking, and Change Management techniques while developing a regional Business Transformation Academy and managing direct reports. Based within the reinsurance and insurance sector, this role enables colleagues and stakeholders to co-create growth initiatives and continuously advance transformation maturity across the organisation.

Accountabilities

• Collaborate with business subject matter experts on growth initiatives to co-create.
• Deliver value beyond process management and administrative support.
• Introduce and promote modern business transformation techniques, including Agile, Design Thinking, and Change Management, in the execution of selected projects.
• Develop a regional Business Transformation Academy for staff members, focusing on project management, change management, storytelling, and Design Thinking.
• Continuously improve the regional business transformation capability.
• Manage direct reports within the team.

Experience & Qualifications

• Extensive experience in strategy execution planning and business transformation, including project and change management.
• Experience in Agile delivery methods is an advantage.
• Experience in storytelling, slide writing, and presentation compilation using PowerPoint.
• Proficiency in Design Thinking methods is an advantage.
• Solid understanding of the end-to-end business model, including product offerings, of a reinsurance or insurance company.
• Structured and analytical thinking with strong problem-solving skills and a can-do attitude.
• Ability to think strategically, provide innovative perspectives, and engage confidently with new topics.

As the Business Transformation Manager, this role leads feasibility analysis on complex treasury transactions, including capital debt restructuring, securitisations, and hedge accounting assessments, while driving a continuous improvement culture through Lean training and operational excellence initiatives. The Finance and Treasury function relies on this work to ensure governance adherence, accurate accounting impact analysis, and structured process improvement across group and legal entity levels.

Strategic Responsibilities

• Perform feasibility analysis on business proposals and collaborate with teams to design structures for transactions, including capital debt restructuring, securitisations, mergers, and acquisitions.
• Summarise statutory and management accounting impacts of complex one-off transactions at group and legal entity levels, on both a day-one and ongoing basis.
• Analyse hedge accounting impacts of complex transactions and assess capacity in existing models.
• Understand operational booking approaches and support business subject matter experts in designing solutions for new products or initiatives.
• Assess governance requirements for proposals and ensure adherence to group minimum standards.
• Prepare governance papers, host governance meetings, and obtain approvals to support successful delivery.
• Complete comprehensive process reviews to identify waste and improvement opportunities.
• Select improvement options, prioritise initiatives, and provide implementation roadmaps for senior sponsors.
• Drive a continuous improvement culture, including rolling out Lean training and empowering colleagues to implement operational excellence initiatives.

Technical Qualifications

• Accounting qualification (ACA, ACCA, or CIMA) is mandatory.
• Post-qualification experience in the Treasury space.
• Experience preparing accounting papers or similar analysis.
• Experience performing financial analysis or modelling.
• Awareness of regulations impacting Treasury functions.
• Experience with the Lean/DMAIC framework.
• In-depth knowledge of Treasury functions within a bank and the products used, including interest rate swaps and bonds.
• Experience working in a controlled and governed manner.
• Proficiency in MS Excel and MS PowerPoint.
• Awareness of hedging strategies and hedge accounting.
• Collaborative skills and the ability to explain complex concepts in a clear and accessible manner.
• Influencing skills, commercial and strategic mentality, and the confidence to challenge assumptions.

Business Transformation Manager leads end-to-end project lifecycle activities to drive digital transformation, operational effectiveness, and new business model identification across the organisation's Journey to Intelligent Operations, including assessment, design, and implementation of analytics, CRM, SAP, and HR systems solutions. The work directly supports functional process owners, business leads, and cross-functional stakeholders navigating complex change management agendas within a fast-paced environment.

Key Deliverables

• Identify opportunities for digital transformation, operational efficiencies, and new business models.
• Maintain awareness of leading practices and innovations across processes, analytics, technology ecosystems, and the broader marketplace.
• Implement analytics, planning, and reporting solutions.
• Partner with functional process owners to implement leading processes, improve operational effectiveness, and incorporate end-to-end process enablers by assessing challenges, needs, and gaps.
• Design and conduct future-state workshops, identify opportunities, and recommend measurable improvements.
• Create and manage comprehensive process documentation, including SIPOCs and process flows, and oversee a portfolio of projects to drive adoption and compliance.
• Use data to provide insight and drive actions.
• Partner with business leads to navigate complex issues and change management agendas.
• Drive projects with IT and business process owner teams on solutions, including CRM, SAP, HR systems, data tools, and project management tools.

Background & Experience

• Bachelor's degree in a relevant field; MBA is an advantage.
• 7+ years of experience in advising on transformation, process improvements, planning, service delivery models, and implementation, preferably with a Big 4 firm.
• Experience independently leading projects and cross-functional stakeholders.
• Experience in a fast-paced, rapidly changing environment.
• Proficiency in project management tools, costing and modelling, and business case development.
• Ability to develop and support advanced analytics, including the design of data collection plans.
• Strong teamwork skills, including the ability to interact with all levels of the organisation.
• Outstanding integrity, initiative, creativity, and passion, with a record of career progression and increasing responsibility.

The Business Transformation Manager produces end-to-end process designs for new customer support capabilities, leading current-state analysis, future-state definition, and cross-functional requirement validation to drive effective solution delivery. Reporting to senior business stakeholders and collaborating with operations and architecture teams, this role ensures that business requests are assessed, tested, and deployed with robust change management and communication planning in place.

Day-to-Day Responsibilities

• Lead process design activities covering current state, pain points, future state, and business requirements for new customer support capabilities and enhancements.
• Evaluate information gathered from multiple sources, identify gaps, reconcile conflicts, and decompose high-level information into actionable details to drive decision-making.
• Support business architects and operations teams in solution testing, including identifying test cases, executing testing, and resolving issues.
• Work with business stakeholders and supporting teams to assess business requests and evaluate their potential effectiveness.
• Drive cross-functional discussions with business stakeholders to define new capabilities, requirements, and use cases.
• Coordinate project delivery by participating in design reviews and walkthroughs to communicate business requirements and validate proposed solutions.
• Identify dependencies between teams proactively and ensure all plans align on delivery criteria.
• Support change management activities, communication planning, and feedback loop efforts before and after project deployments.

Minimum Qualifications

• Bachelor's degree required.
• 5+ years of experience in a relevant role, with openness to learning new processes.
• Experience building enterprise-class service and support infrastructure.
• Knowledge of support and services business processes.
• Understanding of the project lifecycle and Agile implementation methodologies.
• Ability to work cross-functionally across teams and stakeholder groups.

Embedded within the legal function, the Business Transformation Manager develops and maintains the legal operating model in alignment with group strategy, delivering strategic projects from business case through to closure across change management, data analytics, and management information workstreams. Working closely with multiple business areas across different locations and reporting to senior legal leadership, this role enables the operating model change programme to meet plan, budget, and governance standards.

Scope of Work

• Work with senior management to develop and maintain the legal operating model in alignment with group strategy, group programmes, and business size and shape.
• Deliver strategic projects to plan, budget, and agreed quality and governance standards.
• Deliver projects supporting the operating model change programme from business case through to initiation, analysis, design, build, testing, implementation, and closure.
• Lead work streams for specific change projects.
• Identify, assess, and manage project risks, assumptions, issues, and dependencies, escalating as appropriate via the agreed governance framework.
• Provide business analysis and data analytics expertise to stakeholders.
• Develop and oversee the regular production of management information for senior stakeholders.
• Support the preparation of presentations and briefings for senior-level audiences.

Professional Experience

• Previous experience in a transformation, change management, business management, or COO role.
• Proven track record in project delivery.
• Exceptional attention to detail, with the ability to understand, frame, and resolve complex problems.
• Ability to navigate and collaborate effectively with multiple business areas across different locations.
• Excellent communication, interpersonal, and influencing skills, with the ability to maintain credibility with senior stakeholders.
• Ability to work at pace, delivering high-quality outputs under pressure.
• Comfort working in ambiguous and dynamic environments, with a high degree of resilience.