BUSINESS TRANSFORMATION CONSULTANT JOB DESCRIPTION

A Business Transformation Consultant translates strategic ambiguity into executable change. This work requires fluency in both process science and organizational dynamics: mapping as-is and to-be states using BPMN standards, quantifying waste through Lean Six Sigma analysis, and presenting roadmaps to C-suite and board-level stakeholders. Most engagements span process reengineering, automation feasibility, and change management simultaneously. Where Change Management Consultants focus on adoption and Business Process Analysts own documentation, this role owns the full recommendation, from scoping through benefit realization.

As the Business Transformation Consultant, you drive the analysis, design, and delivery of process improvement and digitalization initiatives across client or enterprise environments, owning outcomes from the initial business case through measurable realization. You operate within a transformation office, GBS function, or consulting practice, partnering with functional leads and executive sponsors to align project scope, priority, and performance targets.

Career Impact: Deep exposure to Lean Six Sigma, process mining, and RPA builds a credentials profile, including Green/Black Belt and PMP pathways, that is recognized across management consulting and in-house transformation functions alike.

Business Impact: Recommendations made in this role directly determine which automation use cases are funded, which processes are retired, and what efficiency targets appear on the organization's transformation roadmap.

Growth Opportunity: Progression from this seat typically moves toward Senior Transformation Manager or Principal Consultant, with scope expanding from individual workstreams to full program ownership across global GBS portfolios.

• Define project scope, business case, and transformation roadmap for process reengineering and digitalization initiatives.
• Conduct as-is and to-be process analysis using BPMN standards to identify waste, bottlenecks, and automation opportunities.
• Lead cross-functional workshops with business stakeholders, functional leads, and executive sponsors to gather requirements and align on priorities.
• Design and implement low-code or no-code automation solutions, including RPA and Microsoft Power Platform configurations, to streamline operational workflows.
• Develop KPI dashboards and scorecard reporting frameworks to measure initiative performance against defined ROI targets.
• Prepare executive briefings, project status reports, and solution documentation for leadership and client audiences.
• Manage project timelines, budgets, risks, and issue logs across medium-to-large transformation workstreams.
• Mentor junior team members and client counterparts on structured problem-solving methodologies and continuous improvement practices.

• Bachelor's degree in Business, Engineering, Computer Science, Finance, or equivalent work experience.
• 5 or more years of business transformation, management consulting, or process improvement experience, with demonstrated delivery of complex, cross-functional projects.
• Proficiency in structured process analysis, including as-is and to-be workflow mapping and root cause identification.
• Working knowledge of process automation platforms, including robotic process automation or low-code workflow tools.
• Demonstrated ability to build and present business cases, including cost-benefit analysis and ROI modeling, to senior stakeholders.
• Experience applying Lean, Six Sigma, or equivalent continuous improvement methodologies in a project context.
• Strong written and verbal communication skills, with the ability to translate technical findings for non-technical executive audiences.
• Proven track record managing project workstreams using both Agile and Waterfall approaches.

• Lean Six Sigma Green Belt or Black Belt certification, or PMP/PRINCE2 credential.
• Experience with process mining platforms used for conformance checking and performance analysis.
• Prior exposure to finance transformation, GBS operating model design, or enterprise systems integration (e.g., ERP platforms).
• Familiarity with OMB Circular A-123, internal controls frameworks, or comparable governance standards in regulated environments.

• Project delivery rate: percentage of transformation workstreams closed on time and within approved scope.
• Benefit realization ratio: actual efficiency gains or cost savings measured against business case projections at defined checkpoints.
• Automation pipeline throughput: number of approved use cases advanced from identification to production deployment per quarter.
• Stakeholder alignment score: workshop completion rate and executive sign-off achieved before solution design is finalized.
• Process cycle time reduction: measurable decrease in end-to-end process duration for reengineered workflows post-implementation.
• Typical tools: process modeling (commonly Visio or Lucidchart); analytics and dashboarding (commonly Power BI or Tableau); automation (commonly Power Automate or Automation Anywhere)

• Base Salary Range: $95,000 to $140,000 depending on seniority and industry sector
• Bonus: Performance-based, typically 10% to 20% of base salary
• Equity: Uncommon in consulting; offered at some boutique and growth-stage firms
• Health Benefits: Medical, dental, and vision; employer contribution standard across the sector
• PTO: 15 to 20 days annually; some firms offer unlimited PTO policies
• Common Perks: Professional certification reimbursement, client travel allowances, and training budget for methodology credentials

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; employment is contingent on verified eligibility to work under applicable federal law. A background check, which may include criminal history and, where applicable, credit history review, will be conducted as a condition of hire. Reasonable accommodations for qualified individuals with disabilities are available throughout the application and employment process upon request. All candidates are evaluated without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law.

The Business Transformation Consultant shapes enterprise-wide digital adoption by building operational metrics, designing process mining solutions, and delivering customer-facing dashboards that connect data insights to measurable business outcomes. Working alongside data science teams and business stakeholders, this role owns the full analytics lifecycle, from data source integration and ETL through reporting environment design, within a Digital Quality Management System Centre of Excellence.

Key Responsibilities

• Create and maintain operational metrics to report and analyze enterprise-wide adoption and usage patterns of key digital tools.
• Create, execute, and monitor workflows to streamline and improve Digital Quality Management System CoE processes.
• Create, support, and maintain information-sharing pages in Confluence.
• Support process mining tool administration to ensure compliance with data governance and security processes, including tool access tracking and license management.
• Collaborate with process subject matter experts to understand as-is and future-state designs, work with data science teams to build process science solutions, and partner with business stakeholders to design these solutions.
• Analyze, recommend, and implement enhancements to existing work methods, flows, and processes to optimize profitability and improve customer experience.
• Connect to data sources and import and transform data for business intelligence.
• Manage and design the reporting environment, including data sources, security, and metadata.
• Provide technical expertise on data storage structures, data mining, and data cleansing.
• Design process and customer-specific dashboards, analyses, and reports.
• Help customers drive significant business outcomes and return on investment by leveraging insights uncovered through process mining software.

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Industrial Engineering, or a related field.
• Master's degree in Computer Science or equivalent practical experience.
• Experience in business transformation initiatives.
• Experience with process mining software, including process analysis, business transformation, and data-driven business process management.
• Experience with data analytics and data visualization, including ETL and financial acumen such as cost-benefit analysis, building, tracking, and measuring initiatives.
• Knowledge of process modeling, data mining, and process mining.
• Knowledge of integration of enterprise systems, including SAP, Oracle, PeopleSoft, and Salesforce.
• Familiarity with BPMN 2.0, APQC, and Quality Management Systems.
• Experience in customer success and consulting.
• Proficiency in Qlik, Looker, or similar tools, as well as SQL, Python, and R.
• Strong understanding of visual design for analytics and the ability to translate business challenges into data insights.
• Strong analytical skills, with particular expertise in applying technology solutions to core business problems.
• Strong written and verbal communication skills, including the ability to explain solutions in person and in writing.

Embedded within the Business Transformation and GBS function, the Business Transformation Consultant supports the Transformation Senior Manager by executing project workstreams, deploying Celonis analyses, and maintaining project timelines, budgets, and executive briefings across business-facing transformation initiatives. Working closely with business and GBS users, this role builds and applies previously developed Celonis models and process templates to deliver structured, insight-driven solutions for new transformation programs.

Core Functions

• Support the Transformation Senior Manager on business-facing transformation initiatives.
• Support workshop facilitation and documentation activities.
• Execute and manage project workstreams as directed by the Transformation Senior Manager.
• Perform operational analyses to support assessment and solution design.
• Develop and deploy Celonis Analyses, Action Engine, and Transformation Center to business and GBS users.
• Prepare project status reports, updates, and executive briefings proactively.
• Maintain project timelines, schedules, budget-to-actual reports, key decisions, issues, risks, and resolutions.
• Prepare and submit project plans, analyses, solutions, and deliverables.
• Research, evaluate, and select previously developed processes, Celonis models, templates, and solutions for use on new transformation initiatives.

Qualifications & Experience

• Bachelor's or master's degree in Business, Engineering, or a related field.
• Minimum five years of experience in business transformation consulting or operations consulting.
• Experience in a complex organization.
• Three or more years of experience in management consulting, process improvement, technology consulting, or software services and implementations.
• Celonis implementation experience.
• Experience with SQL and data visualization.
• Excellent analytical skills, a well-structured approach, and the ability to grasp concepts quickly.
• Strong written and verbal communication skills in English at a C1 level or above.
• Demonstrated customer focus and business acumen to cultivate and develop lasting client relationships.

Reporting to senior management, the Business Transformation Consultant plans, designs, and manages strategic and transformational projects from strategy through continuous improvement, applying agile methodologies and market trend analysis to shape the further development of Business Transformation Consulting. Partnering with decision-makers across the organization and among strategic partners, this role delivers process optimizations, performance targets, and recommended solutions that directly influence how the business evolves.

Primary Duties

• Plan, design, and manage strategic and transformational projects from strategy through implementation and continuous improvement.
• Classify projects, develop solution concepts from idea to feasibility analysis, and coordinate implementation in a goal-oriented manner based on priorities.
• Lead project teams using an increasingly agile approach.
• Identify impulses from market, business, or technology trends, and bring relevant know-how and methods into projects to shape the further development of Business Transformation Consulting.
• Derive process optimizations and performance targets, and carry out analysis and follow-up of implemented measures.
• Maintain and expand a network of decision-makers within the organization and among strategically relevant partners.
• Advise and support senior management and employees on strategic and transformational issues and present recommended solutions.

Skills & Qualifications

• Master's degree in a relevant field of study or equivalent professional experience.
• Experience in a management consultancy or a comparable internal function in an international company.
• Proven experience managing complex projects or programs of strategic importance.
• Experience in the analysis of business processes.
• Critical thinking, pragmatic implementation, and strong problem-solving skills.
• Ability to make decisions under pressure.
• Strong communication skills and a collaborative, team-oriented working style.

Sitting at the intersection of business process reengineering and technology risk management, the Business Transformation Senior Consultant defines transformative initiatives, builds business cases, and plans transformation roadmaps that connect operational needs to strategic goals across complex organizations. Operating across project workstreams that span Lean Six Sigma, RPA, and machine learning, this role identifies process improvement opportunities, documents standard operating procedures, and coordinates execution to deliver outcomes on time, within budget and scope.

Duties

• Support project initiatives, including identifying and analyzing preliminary business and operational needs and business processes.
• Participate in due diligence to identify processes, document standard operating procedures, and draw process maps according to BPMN standards.
• Create and analyze as-is and to-be workflows, and develop and maintain an as-is to to-be roadmap.
• Redesign and document business processes and present findings to relevant stakeholders.
• Create and analyze business strategies and process maps.
• Identify process improvement opportunities, including bottlenecks identified through waste analysis and consistency analysis.
• Understand critical business and information technology risks.
• Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
• Identify and evaluate complex business and technology risks, internal controls that mitigate risks, and related opportunities for internal control improvement.
• Analyze incoming work and demand, and evaluate workload allocation methods.

Requirements

• Higher education degree, preferably with understanding.
• Certification in Lean Six Sigma Black Belt.
• PMP or PRINCE2 certification.
• Hands-on experience in software development and web technologies.
• Seven to ten years of overall experience.
• Two to three years of experience in two or more of the following areas: business process re-engineering, transformation, Lean Six Sigma, RPA, machine learning, or project and program management.
• Proven working experience as a project manager in both waterfall and agile methodologies.
• Experience leading teams in the information technology sector.
• Strong analytical ability and problem-solving skills.
• Excellent written and verbal communication skills, including planning and organizing.
• Advanced proficiency in English at a C1 level or above.

A key member of the client engagement team, the Business Transformation Consultant supports customers with business and digital strategies, applying a structured change management approach to Salesforce solution implementations and full-lifecycle digital transformation programs. Collaborating across sales, solution engineering, and client stakeholder groups at all organizational levels, this role builds roadmaps, communication plans, and KPI dashboards that bridge complex business challenges and digital solutions in the Belgian market.

Functions

• Focus on business strategies and business processes tailored to customer needs.
• Perform structured business analysis and design, and ensure the analysis approach and deliverables meet customer requirements.
• Align closely with sales and solution engineering teams to identify gaps, challenges, and needs on the customer side.
• Design and execute workshops proactively.
• Develop business and digital change plans and provide a full roadmap, including communication plans, learning and development plans, implementation and adoption plans, KPI dashboards, stakeholder analyses, and go-to-market strategies.
• Support the selection of digital solutions to address complex business challenges.
• Act as a subject matter expert advising clients on business and digital transformation objectives throughout the full project lifecycle.

Experience & Qualifications

• Degree in Management, Commerce, or a related field.
• Ten or more years of experience in a commercial organization in the areas of sales, service, marketing, or procurement.
• Two or more years of experience as a business transformation or organizational change consultant.
• Active participation and experience in business, commercial, and digital change programs, including a full project development lifecycle.
• Experience with sustainability initiatives.
• Great analytical mindset with the ability to solve problems proactively.
• Ability to interact with customers at different organizational levels.
• Excellent oral and written communication skills.

Productivity gains and waste elimination across functional operations depend on the Business Transformation Consultant, who leads Lean Six Sigma-driven process improvement projects, scopes automation opportunities, and prepares data-backed recommendations to drive greater efficiency and reduce duplication within a Business Transformation and Automation team. Serving as the primary analyst and advisor for process optimization and automation use cases, this role partners with business leaders to plan and execute improvement roadmaps that achieve the organization's transformation goals.

Accountabilities

• Initiate, scope, and manage the delivery of process improvement projects using Lean Six Sigma methodologies.
• Drive alignment on automation opportunity estimates, complexity, and priority.
• Collaborate with leadership, identify stakeholders, and interview staff at all levels of the organization.
• Gather and analyze financial and non-financial, qualitative and quantitative data.
• Lead the analysis and preparation of recommendations to drive greater productivity, reduce waste, or eliminate duplication.
• Work with operational team members to understand processes, root causes, and outcomes.
• Partner with business leaders to maintain ongoing communication regarding improvement opportunities and help them plan and execute improvement roadmaps.
• Manage medium to large process improvement initiatives.

Technical Qualifications

• Bachelor's degree in Mathematics, Finance, Business, Computer Science, Software Engineering, or Management Information Systems.
• Certification as a Green Belt, Black Belt, or equivalent Six Sigma methodology.
• Experience developing the voice of the customer, including measuring the customer experience.
• Experience building or testing automations.
• Proven track record of delivering change and transformation to an organization.
• Working knowledge of low-code automation platforms, including Robotic Process Automation and Microsoft Power Platform.
• Knowledge of Tableau, Visio, Excel, Minitab, Automation Anywhere, Power Automate, and SQL.
• Strong analytical ability and experience.
• Excellent communication and customer service skills.
• Ability to engage effectively with both technical and non-technical audiences.

As the Business Transformation Consultant, this role develops and implements technical solutions using SharePoint, low-code automation, and data visualization tools to optimize processes and enable data-driven insights for finance, accounting, and risk management program offices. The finance and risk leadership teams rely on this work to support executive decision-making, streamline operations, and sustain process improvements through production maintenance, training materials, and iterative stakeholder feedback.

Activities

• Develop and apply skills in SharePoint, automation, dashboarding, data visualization, and other emerging technologies for finance, accounting, or risk management program offices.
• Identify opportunities for automation and analytics, as well as commercial off-the-shelf solutions.
• Design and implement technical solutions that optimize processes and enable data-driven insights for executive leadership, and present solutions to stakeholders for iterative feedback.
• Perform production support and maintenance tasks on no-code and low-code tools and collaboration solutions, identify areas for improvement, and implement change requests to address root causes and decrease maintenance burden.
• Produce training materials, user guides, standard operating procedures, and other documentation.
• Participate within a team environment as a creative problem solver, maintain a positive attitude, and proactively communicate.

Position Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
• Minimum two years of relevant work experience, inclusive of experience at relevant internships.
• Experience developing and delivering solutions using technology platforms or data visualization platforms to improve business processes.
• Familiarity with OMB Circular A-123, auditing, internal controls, or other accounting topics.
• Proven ability to assess organizational process improvement opportunities, translate them into functional and technical requirements, and execute on those requirements to drive strategic change.
• Proficiency in Excel at an intermediate to advanced level, with VBA knowledge beneficial.
• Willingness to learn and support business development activities and internal firm initiatives.

Business Transformation Consultant leads client engagements from current-state analysis through improvement implementation, building KPI frameworks, scorecards, and roadmaps that translate ambiguous business challenges into measurable outcomes across mid-to-large enterprise projects. The work directly supports long-term client ownership of results by designing handover-ready processes, applying methodologies such as Agile, Waterfall, and Lean, and ensuring continuity from discovery through execution.

Operational Focus

• Listen to gain a deep understanding of the business, industry, and problems to solve in order to deliver effective solutions.
• Break down ambiguous challenges and build a roadmap to discover and implement solutions.
• Design effective tools and processes to analyze the current state and define the future state.
• Lead and implement improvement initiatives to achieve desired results.
• Identify and define KPIs, scorecard reporting, and dashboards to achieve a target return on investment.
• Prepare for a seamless transition to business owners to sustain long-term results.

Knowledge Skills & Abilities

• Bachelor's degree in Business Administration or a related field.
• Certification or experience in formal process improvement methodologies, including Kaizen, Six Sigma, Lean, or value improvement.
• Five or more years of project and program management experience.
• Three or more years of consulting or internal consulting experience.
• Experience leading a team, collaborating with peers, identifying project needs, driving resolution, and holding team members accountable.
• Track record of successfully managing medium to large projects using methodologies such as Agile, Waterfall, and CI/CD.
• Understanding of the Software Development Lifecycle, with experience in technology implementation or systems integration.
• Strong analytical and quantitative problem-solving skills, with a rigorous approach to delivering outcomes on enterprise-level projects.

The Business Transformation Consultant oversees a global project portfolio covering digitalization, process automation, and organizational change, partnering with GBS functions and business divisions to develop improvement and transformation roadmaps that deliver quantifiable KPI-measured benefits. Embedded in a global organization, this role advances continuous improvement by qualifying ideas into concrete initiatives, supporting ad-hoc analysis and business case development, and ensuring that cross-functional projects meet both qualitative and quantitative objectives.

Key Deliverables

• Plan, execute, and implement global projects of varying size in the project portfolio according to defined project management standards, covering digitalization, optimization, process automation, and organizational change.
• Promote continuous improvement across the organization and identify, analyze, and develop suggestions for strategic and operational improvement opportunities, and support in qualifying improvement ideas into concrete initiatives and projects.
• Facilitate and foster close collaboration between GBS functions and business divisions.
• Ensure focus on qualitative and quantitative project objectives, measure benefits through KPIs, and follow up to confirm realization.
• Support GBS functions in developing, prioritizing, and managing their improvement and transformation roadmaps.
• Support ad-hoc analysis, business case development, and business development initiatives.

Professional Experience

• Master's degree in a relevant field with strong academic results.
• Two to four years of experience in business transformation and improvement, preferably from management consulting or a similar role in a global organization.
• Experience in successfully managing and implementing complex projects in global organizations.
• Experience in process automation or RPA, or in finance transformation.
• Strong quantitative and analytical skills, with attention to detail and the ability to set and meet objectives.
• Strong interpersonal, influencing, and networking skills.
• Ability to establish and maintain good working relationships across functions and regions.
• Leadership qualities, with the ability to mentor others and act proactively and independently in a structured manner.

Embedded within client organizations spanning multiple industries, the Business Transformation Consultant develops change management strategies, target operating models, and process improvement plans that move the needle on transformation initiatives for clients of varying scale and scope. Working closely with client teams and fellow consultants, this role produces measurement systems, actionable project strategies, and feedback-driven solutions that demonstrate the impact of structured consulting methodology applied across complex, project-based environments.

Areas of Ownership

• Understand the client's business to design effective solutions in the areas of change management, organizational design, target operating model, project and program management, and process improvement.
• Design, develop, and lead feedback-driven client solutions.
• Create and execute improvement plans adapted to the client environment.
• Mentor clients, contribute as a team member, and lead teams of consultants and clients to successful project delivery.
• Create and manage measurement systems to track the effectiveness, utilization, and proficiency of individual project efforts.
• Apply structured approaches and methodologies to project work, and actively manage and communicate risk.
• Develop actionable and targeted project plans and project strategies as necessary.

Education & Experience

• Bachelor's degree from an accredited institution.
• Five or more years of experience in change management, project management, process improvement, or operating model design.
• Prior management consulting experience in a project-based, client-facing environment, ideally across multiple industries.
• Ability to apply structured approaches and methodologies, actively manage and communicate risk, and develop actionable project plans and strategies.
• Strong collaborative and team player qualities, with urgency, positivity, and a growth mindset.