WHAT DOES A BUSINESS TRANSFORMATION MANAGER DO?
The Business Transformation Manager drives strategic initiatives for Parcels & Logistics by identifying issues, and opportunities, and defining impactful roadmaps. Support decision-making processes by organizing and leading strategic project meetings while ensuring stakeholder buy-in and effective communication. Foster innovation and collaboration across departments, inspiring trust through integrity and authenticity.
A Review of Professional Skills and Functions for Business Transformation Manager
1. Business Transformation Manager Duties
- Program Management: Program manage and oversee multiple initiatives aimed at delivering the target state for Middle Office.
- Stakeholder Engagement: Work closely with stakeholders in technology, product, front/middle office to deliver target state.
- Current State Assessment: Understand current state, in-flight initiatives, and interdependencies and navigate a matrixed environment.
- Collaboration: Collaborate with cross-functional stakeholders to influence existing and planned new initiatives.
- Communication: Maintain and communicate program dashboards, identify execution risks, and develop mitigation plans.
- Leadership: Lead select initiatives and assessments aimed at enhancing process efficiency and client experience.
- Budget Management: Track budgets and resourcing, collaborate with technology and product on roadmaps execution.
- Performance Tracking: Track and realize client success and front/middle office productivity targets.
- Reporting: Communicate regular updates to CB and MMBSI stakeholders, including presentations, executive summaries, product demonstrations, and KPI progress.
- Change Management: Establish and implement change and communication plans and tactics.
2. Business Transformation Manager Details
- Strategic Contribution: Comprehend and contribute to the strategy and business of Parcels & Logistics.
- Issue Identification: Identify issues and opportunities, structure and conceptualize, size both in scope and in impact (risks and opportunities), and define the roadmap for relevant decisions.
- Decision Support: Support the decision-making process, including organizing, preparing, and leading relevant meetings related to the strategic projects and assignments.
- Communication Enablement: Enable the communication within the department on the strategic programs in charge.
- Stakeholder Engagement: Ensure proper buy-in and collect the relevant input of all stakeholders.
- Inspiration: Inspire by gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Innovation Cultivation: Cultivate innovation by introducing new ways of looking at problems.
- Diverse Thinking: Encourage diverse thinking to promote and nurture innovation.
- Milestone Creation: Create milestones and symbols to rally support behind the vision.
- Collaboration: Partner with others and play an active role in the transversality and exchange between departments on the topics identified as strategic.
3. Business Transformation Manager Responsibilities
- Pre-Study Analysis: Performs detailed pre-studies in selected areas of interest.
- Value Assessment: Assess its value and recommendation for GTP moving into the future (business transformation, partnerships, new business models, purchasing digitalization).
- Project Leadership: Act as project leader for transformational projects in the GTP digitalization roadmap.
- Benchmarking: Perform benchmarks with world-class leading companies in selected areas.
- Business Intelligence: Absorb and consolidate business intelligence (internal/external sources) and translate it into GTP value.
- Roadmap Development: Continue to fill up the GTP digitalization roadmap with more exploration cases.
- Technology Network: Stay closely connected with the Volvo group new emerging technology network & the GTP operational line organization.
- Turnover Growth: Grow the turnover and margin in line with the strategic plan.
- Production Technology Improvement: Improve and develop new production technologies to transform WUXI into a multifunctional site.
- Leadership Development: Develop and maintain the Neways Leadership culture and behavior.
4. Global Business Transformation Manager Accountabilities
- Strategic Initiative Shaping: Shapes strategic initiatives and leads key global projects to successful integration (e.g., Change Management, Growth initiatives, Transformation programs, M&A).
- Project Specification Alignment: Aligns on project specifications with project sponsor (e.g., scope, milestones, resources).
- Strategy Facilitation: Facilitates and supports the definition of project and operational strategies.
- Project Management Support: Ensures and supports the Project Management methodologies in the daily work.
- Executive Collaboration: Works with senior executives from various departments and geographical areas.
- Project Leadership: Successfully leads assigned projects through all phases, including benefits realization assessment.
- Ad Hoc Execution: Executes ad hoc assignments to address immediate business needs.
- Project Support: Provides support on a wide range of projects and the area of assignments can change over time.
- System Utilization: Develops a good understanding of the systems available and knows how to use to support the project outcomes.
5. Business Transformation Manager Functions
- Process Improvement: Suggest and support process and operational improvements to cross-cutting organizational groups.
- Bottleneck Resolution: Identify and solve bottlenecks in information access and decision processes.
- Work Stream Implementation: Implement and track multiple process improvement work streams.
- KPI Reporting: Lead business KPI data accumulation, reporting, and summary to the leadership team.
- Best Practices Implementation: Implement best practice processes matched to organizational stage and size.
- Cross-Functional Management: Organize and manage cross-functional groups for key initiatives required by the business.
- Failure Analysis: Analyze failures in communication and business processes objectively and come up with solutions.
- Relationship Building: Build consensus and foster relationships across the business at all levels with clear communication on process or performance improvements.
- Effective Meeting Management: Run meetings effectively, encouraging collaboration and inputs from all parties as well as tracking actions and progress.
- Operational Issue Resolution: Resolve operational issues in collaboration with finance, sales, HR, operations, and engineering groups.