BUSINESS SOLUTIONS MANAGER JOB DESCRIPTION

Professional services firms operate inside a market where client expectations shift mid-engagement and scoping errors turn profitable mandates into margin erosion. When no one owns the commercial and delivery seam between sales and execution, clients receive solutions that meet the proposal but miss the problem. The Business Solutions Manager closes that seam, holding accountability for scope definition, effort estimation, and Statement of Work integrity across the professional services delivery lifecycle. Working across industries from oil and gas to manufacturing, this role answers to revenue targets while governing delivery quality standards that protect both the client relationship and the firm's PS margin.

You will own the end-to-end scoping and commercial delivery of client engagements, serving as the Business Solutions Manager who connects pre-sales commitments to on-the-ground execution outcomes. The team context spans software account executives, PS Practice Directors, and solution architects, with the role carrying quota responsibility for professional services bookings and P&L accountability for the engagement portfolio.

Career Impact: Owning SOW generation and PS quota responsibility builds direct experience in value selling and commercial governance that is transferable across the consulting and enterprise software sectors.

Business Impact: Clients making decisions on large-scale software implementations depend on accurate scoping and ROI framing; errors here directly affect renewal likelihood and PS margin at the engagement level.

Growth Opportunity: From this seat, the natural progression runs toward PS Practice Director or regional Professional Services leadership, with expanded remit over vertical go-to-market strategy and delivery resourcing.

• Define solution scope, effort estimates, and Statement of Work documentation for professional services engagements in collaboration with software account executives.
• Lead pre-sales discovery workshops and customer requirements sessions to establish ROI-based solution proposals aligned to client budget and business objectives.
• Partner with PS Practice Directors to manage pipeline health, deal progression, and quarterly PS bookings attainment.
• Review in-flight engagement delivery regularly to refine future scoping models and identify expansion opportunities within existing accounts.
• Govern engagement portfolio performance including budget adherence, delivery schedule compliance, and quality standards agreed with clients.
• Develop reusable solution frameworks, proposal collateral, and process documentation to improve efficiency and consistency across the professional services team.
• Represent the firm at client steering committees, technical events, and escalation points when delivery risks require commercial resolution.
• Coordinate resource allocation across engagement teams, working in a matrix with Practice and Competence Unit leads to assign staff and contractors appropriately.

• Bachelor's degree in Business, Engineering, Computer Science, or equivalent work experience.
• 5 or more years of professional services delivery or solutions consulting experience, with demonstrated scope management and client-facing accountability.
• Proven track record of effort estimation, cost modeling, and SOW development for complex multi-phase software implementation projects.
• Demonstrated competency in Agile delivery methodologies including Scrum, SAFe, or Kanban, with experience managing projects end-to-end from discovery through deployment.
• Strong value-selling and consultative engagement skills, including the ability to influence both technical and executive stakeholders.
• Experience carrying and meeting a services sales quota or P&L target within an IT services or enterprise software environment.
• Excellent written and verbal communication skills, including the ability to produce client-ready proposals, presentations, and formal project documentation.

• Prior experience in a vertical such as field service operations, manufacturing, medical devices, or oil and gas, enabling faster domain credibility with clients in those segments.
• Certification in project management or Agile frameworks (PMP, SAFe Program Consultant, or equivalent), signaling structured delivery competence to enterprise clients.
• Exposure to enterprise software platform ecosystems and the commercial dynamics of platform-led professional services expansion.
• Experience managing blended delivery teams including third-party partners, offshore resources, and client-side personnel within contracted engagement structures.

• PS bookings attainment as a percentage of quarterly quota, reflecting how well new services revenue is secured through scoping and sales activities.
• SOW revision rate per engagement, measuring accuracy of initial scope definition against actual delivery requirements.
• Engagement gross margin, tracking whether projects close within the cost and effort parameters agreed at SOW sign-off.
• Client escalation frequency, reflecting how often delivery issues require BSM intervention beyond normal project management channels.
• Portfolio on-time delivery rate across active engagements, indicating schedule governance across the full project mix.
• Typical tools: project and delivery management platforms (commonly Jira or Microsoft Project); proposal and documentation tools (commonly Confluence or Microsoft Office Suite).

• Base Salary Range: $110,000 to $145,000 annually, depending on seniority and vertical
• Bonus: Variable commission or incentive plan tied to PS quota attainment, typically 15 to 25% of base
• Equity: Stock options or RSUs common at established enterprise software or consulting firms
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by firm size
• PTO: 15 to 20 days annually; some firms offer unlimited PTO policies
• Common Perks: Travel expense coverage, home office stipend, professional certification reimbursement, and conference attendance

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position; sponsorship for employment visas is not available. Background verification, including employment history and reference checks, is a standard condition of hire. Reasonable accommodations for qualified individuals with disabilities will be provided throughout the application and employment process upon request. All applicants are evaluated without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

The Business Solutions Manager owns end-to-end client engagement across the full project lifecycle, from solution design and cost estimation through delivery, while holding commercial accountability for the entire engagement portfolio. Working jointly with business development and directing both staff and contractors in a matrix structure, this role shapes client outcomes by ensuring engagements deliver expected value, stay within budget, and resolve the client's core business problem.

Key Responsibilities

• Oversee solution design, scope definition, cost estimation, and project planning during the sales process.
• Manage client accounts jointly with a business developer to identify new business opportunities.
• Manage all client engagements, including representation on steering committees and serving as the first escalation point beyond operational project management.
• Ensure engagements deliver expected client value and resolve the client's business problem.
• Ensure engagements remain within budget, meet required delivery quality, and adhere to the delivery schedule.
• Delegate operational management responsibilities to a project manager while retaining overall accountability.
• Drive or support the development of reusable solutions within the Solution Centre.
• Work closely with business development to ensure solutions address client needs and market demand.
• Represent the organisation at client meetings, networking functions, and technical events and exhibitions.
• Assign personal capacity to engagements as project manager, consultant, or other billable role where workload permits.
• Hold commercial responsibility for all client projects within the engagement portfolio.
• Direct staff and contractors assigned to projects, jointly in a matrix with the relevant Head of Competence Unit.
• Manage line reports employed in the Enterprise Solution Centre who work on relevant solutions.

Required Qualifications

• Degree in a relevant subject such as computing or engineering, or equivalent qualification.
• Additional education in general management, service management, or project management is advantageous.
• Experience managing Agile software development projects.
• Technical experience to at least senior developer level, with experience as a technical architect desirable.
• Experience as a manager with P&L responsibility in an IT function, ideally in the service sector.
• Experience in consultative sales is advantageous.
• Excellent knowledge of modern software development processes, including XP, Scrum, Lean, and Kanban.
• Experience in effort, duration, and cost estimation for software solutions and projects.
• Experience in risk assessment and management.
• Experience with sales to complex organisations is desirable.
• Experience in product management and lifecycle management of products is advantageous.
• Highly motivated with strong client orientation, focusing activity on client value and success.
• Strong goal orientation with the ability to identify relevant goals and drive their attainment.
• Strong written and verbal communication skills for client discussions and sales negotiations.
• Working knowledge of German is advantageous.

Embedded within Cigna's Pharmacy Product Management team, the Business Solutions Manager delivers execution and oversight of pharmacy product priorities across the client portfolio using the Scaled Agile Framework. Working closely with product strategy directors, solution architects, and product managers, this role leads solution backlog preparation, PI planning, and stakeholder-aligned solution delivery to advance evolving pharmacy product capabilities.

Core Functions

• Ensure program epics are written, ready to implement, and pulled into the solution backlog.
• Review and update definitions of program epics and develop acceptance criteria for epics in the backlog.
• Create and communicate the solution vision and roadmap.
• Partner with product strategy directors, solution architects, and product managers to ensure epic context, prioritisation alignment, and proper decomposition into the program backlog.
• Implement and manage the solution kanban, prioritising and managing the flow of work through to the solution backlog.
• Complete final backlog preparation, prioritisation, and socialisation in preparation for PI planning.
• Describe the current solution vision and present program epics to align ARTs within the solution train during pre-PI planning.
• Participate in program increment planning with appropriate agile release trains.
• Schedule program epics for release, analyse ways to split them into smaller incremental work chunks, and determine enabler capacity allocations.
• Integrate ART planning results into the solution train vision during post-PI planning.
• Facilitate incremental system demonstrations during product increments for each ART to ensure stakeholder alignment with progress.
• Facilitate weekly solution sync meetings with supporting ARTs to ensure strategy, quality, and timing remain aligned throughout delivery.
• Develop and maintain a solution progress dashboard to communicate with business and IT stakeholders through delivery of assigned solutions.
• Partner with the business readiness team to communicate and align launch strategies.

Qualifications & Experience

• 5+ years of relevant project management or business solutions experience.
• General understanding of the pharmacy benefit management landscape.
• Demonstrated understanding of project management processes, strategies, and methods, including Agile methodology.
• Proven ability to develop strong working relationships and establish credibility across functions and lines of business.
• Proficiency in Agile tools such as Rally and Confluence, or comparable platforms, and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent communication, time management, and organisational skills.
• Strong decision-making and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, rapidly changing environment.
• Ability to predict challenges, proactively address obstacles, and create contingency plans.
• High attention to detail with the ability to manage multiple priorities simultaneously.
• Self-directed and capable of leading a team across multiple business areas, geographies, and time zones.

Reporting to the Professional Services leadership, the Business Solutions Manager leads services sales to a quarterly quota by defining solutions, scoping engagements, and generating statements of work in collaboration with software sales and PS Practice Directors. Partnering with software account executives and PS practice directors, this role builds credibility with customers through value-selling techniques that translate complex business needs into scoped, budget-aligned professional services engagements.

Primary Duties

• Partner with software sales account executives to sell the value of professional services.
• Establish a strong understanding of customers' business needs to create value within the solution footprint.
• Use value-selling techniques to establish credibility, refine proposed software scope, and move prospects to a scope of work that fits their budget and meets their business needs.
• Regularly review delivery of scoped engagements to refine scoping and better address future customer needs.
• Work closely with the PS practice director to ensure ample pipeline, deal progression, and achievement of quarterly PS bookings targets.
• Identify challenges faced by customers' customers and communicate expertise and intuition clearly, listening more than talking.
• Navigate political and hierarchical landscapes and facilitate customer decision-making processes.
• Foresee obstacles, identify workarounds, leverage resources, and rally teammates.
• Work with blended teams, including third-party partners and customer personnel, to develop credibility and relationships quickly.

Skills & Qualifications

• Must have consulting or professional services delivery experience, or have been very closely aligned to it.
• 5 years of experience in project delivery or services leadership.
• Experience in team selling and proven track record of services sales or delivering projects where expansion and negotiation were key components.
• Experience with longer-term planning for large, complex solution implementations and rollouts, including customer discovery meetings and workshops.
• Experience with field service operations, manufacturing, medical devices, or oil and gas industries.
• Exposure to the Salesforce.com platform, with Salesforce certification being advantageous.
• Deep understanding of the services delivery process for software implementation projects.
• Strong business acumen with breadth or depth of business experience, particularly in business processes.
• Creativity and strong problem-solving skills, with the ability to articulate value to business and technical stakeholders.

Sitting at the intersection of business intelligence and facilities management, the Business Solutions Manager leads the delivery and analysis of engineering metrics and dashboards used for solutions development, business planning, and strategic decision-making. Operating across labour forecasting, financial reporting, and process improvement initiatives, this role supports cross-functional teams by building analytical tools and running reports that identify tactical and strategic opportunities across facilities and engineering operations.

Duties

• Assist leaders in researching and identifying staffing corrections and work with others to implement change.
• Build dashboarding tools and run reports to assist with forecasting labour requirements and financial reporting.
• Assist in developing gearing ratios for facilities and engineering resources.
• Create seamless integration between multiple Excel tools.
• Complete and support regular and ad-hoc reporting, including informal and formal internal documents, reports, graphs, charts, and presentations.
• Assist in sales forecasting for businesses of varying sizes and verticals.
• Support efforts to develop efficient staffing strategies, including automation and simplification of reporting processes while preserving data integrity.
• Organise and maintain team data collection, reporting, and communication.
• Support cost-savings and process improvement initiatives.
• Participate in the development and distribution of best practices, process documentation, and user support materials for the solutions team.
• Run reports across different systems to analyse and answer business questions.
• Identify tactical and strategic opportunities, gaps, and facilities risks through collaboration with cross-functional teams.
• Analyse performance data to forecast and trend labour needs for PM and RM-related work.
• Prepare special reports by collecting, analysing, and summarising information and trends, and maintain the cost database by entering and backing up data.

Requirements

• Bachelor's degree in Business, Engineering, or Analytics.
• At least 4 years of relevant experience.
• Working knowledge of Corrigo or a similar CMMS platform.
• Deep understanding of qualitative and quantitative forecasting methods and demonstrated facilities management competency.
• Proficiency with analytical and presentation tools, including Excel pivot tables, SQL queries, graphing, Tableau, and PowerPoint.
• Strong organisation, analytical, and coordination skills.
• Strong attention to detail, accuracy, and effective decision-making.
• Advanced oral and written communication skills with strong customer service and interpersonal skills.
• Ability to collaborate, remain flexible and adaptable across many levels.
• Demonstrate self-starting initiative and independence.

A key member of the Managed Services leadership team, the Business Solutions Manager leads the conceptualisation, building, and rollout of integrated solutions and tools that drive tangible outcomes for clients and internal stakeholders. Collaborating across service lines, marketing, and senior leadership, this role owns the full solution lifecycle, from business case development and process re-engineering through to governance frameworks and change management, to deliver measurable improvements across the business.

Functions

• Support current solutions to identify net-new solutions or enhancement opportunities, define value propositions, and re-engineer processes to drive tangible outcomes.
• Lead the conceptualisation of business use cases and requirements that may cross multiple service lines, delivering them as one integrated solution to clients, including necessary workflows and flow diagrams.
• Become an expert on backend support processes and tools needed to operationalise new solutions, aligning to internal best practices and standards.
• Own the building, testing, and training of new or enhanced solutions, partnering with stakeholders and clients throughout.
• Propose and establish a framework for collecting and incorporating contributions from stakeholders across the business, and support change management efforts.
• Create and maintain solution documentation, including supporting playbooks and quality assurance materials.
• Drive the strategic and tactical rollout of solutions across lines of business by partnering with leaders, marketing, and communications to develop a robust rollout and communications plan.
• Develop an overall framework for new solution governance involving input across the organisation's service lines.
• Advise consulting service lines on integrated solutions strategies and guidance around enterprise operating models.
• Evaluate solution development strategy and approach on an ongoing basis, researching emerging client needs and economic environment changes.

Experience & Qualifications

• Bachelor's degree in business administration or a related field, or equivalent experience.
• MBA from a top-tier programme is preferred.
• 5+ years of experience delivering projects in professional services.
• 3+ years of product development experience.
• Proven experience in operational business process improvement.
• Experience working in professional services or a matrixed environment.
• Best-in-class presentation skills, both in the creation of materials and in verbal and written communication.
• Excellent project management skills with demonstrated analytical, critical thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite applications.

Effective client outcomes across Indicia Worldwide depend on the Business Solutions Manager, who leads consultative engagements from requirements gathering through execution, designing and implementing strategic solutions that deliver measurable business impact. Based within a cross-functional project environment, this role selects and builds accountable project teams, monitors on-time and on-quality delivery, and ensures stakeholder satisfaction through structured communication and change management at all organisational levels.

Accountabilities

• Design and activate strategic solutions for internal and external stakeholders, from requirements gathering and planning through to execution, ensuring value is delivered with high client satisfaction.
• Engage with clients consultatively to understand their needs and pain points, diving deep into existing technology, tools, processes, analytics, and people structures.
• Conduct analyses, requirements-gathering sessions, and stakeholder meetings, and drive insights from process mapping, data, and market research.
• Design, build, and propose viable solutions with real business impact, and present recommendations convincingly to senior stakeholders.
• Manage effective implementations of optimisation plans, meeting agreed business requirements within time, cost, and quality constraints.
• Select and build accountable, cross-functional project teams by defining roles and responsibilities, assigning tasks and deadlines, and empowering team members to achieve their goals.
• Check feasibility and work out budgets, teams, and resources.
• Monitor progress and ensure on-time, on-quality deliverables, managing day-to-day operational aspects of projects and adjusting plans and resources as needed.
• Report to teams and stakeholders, escalating to management as needed, and create and maintain comprehensive project documentation.
• Proactively identify project issues and risks, determine resolution and mitigation actions, and escalate accordingly.
• Ensure stakeholder satisfaction through constant communication, change management principles, and openness to feedback, including preparation and deployment of communication plans at different organisational levels.

Technical Qualifications

• Master's degree or equivalent work experience.
• 5+ years of experience in consulting, preferably with exposure to change management, deployment, and management of optimisation solutions in operations.
• Proven project management expertise leading complex, cross-functional projects from conception through completion.
• Experience in the marketing services sector is desirable.
• Experienced user of MS Office, PowerPoint, and Excel, with experience in Smartsheet and LucidChart being advantageous.
• Excellent oral and written communication skills with the ability to communicate across many organisational levels.
• Excellent interpersonal skills with the ability to form relationships and work successfully with teams across the business.
• Intuitive ability to deconstruct problems and craft solutions within the context of a strategic objective, appreciating both the big picture and detail.
• Strong problem-solving capability with a solid logical and structured approach, advanced critical thinking, and strong research competencies.
• Ability to convey messages and solutions clearly through structured presentations.
• Self-motivated, able to work with light-touch supervision, and able to juggle several different project types while prioritising in line with business needs.
• Strong attention to detail with a completer-finisher mindset and the ability to learn quickly.

As the Business Solutions Manager, this role manages the portfolio, product, and project management of key technology initiatives within Telemundo's TechOps TV & Streaming organisation, reporting to the Vice President of Business Solutions. The TechOps team relies on this work to support business workflow systems, govern technology delivery across cross-functional partners, and ensure stakeholder needs are met through consistent operational metrics, vendor management, and budget control.

Activities

• Support the management and deployment of multiple technology initiatives.
• Partner with business functions to support project intake, vetting, and prioritisation within each business area.
• Provide consistent and effective operational metrics, scorecards, and reports.
• Collaborate with leadership on analysis of in-flight and proposed projects.
• Facilitate and support coordination of technology efforts spanning across the organisation.
• Serve as the point of escalation for technology issues, business requirements, and technology projects for stakeholders and requestors.
• Support the development and facilitation of technology training, initiatives, and workshops.
• Coach and mentor technology teams within areas of support as needed.
• Promote IT framework, governance, and process improvement where applicable.
• Build, deploy, and maintain media and business workflow systems.
• Manage portfolio, product, and project management of key business and technology initiatives.
• Manage vendor relationships and product portfolio prioritisation of system features.
• Work closely with key business stakeholders to understand and document business requirements, strategies, and needs.
• Engage cross-functional internal and external partners to execute on business objectives and establish strong business relationships.
• Manage budget, release management, and controllership responsibilities.

Position Requirements

• Bachelor's degree in Information Technology, Audio Engineering, Television Production, or a related field.
• 5+ years of experience in Information Technology, Broadcast, or Engineering.
• 2+ years of experience with broadcast or production systems is desirable.
• 2+ years of experience in the media or entertainment industry is desirable.
• 2+ years of experience as an IT project manager.
• Application support and technical experience are highly desirable.
• Knowledge of BI and analytics tools and experience leading teams and workgroups.
• Knowledge of project management and collaboration tools, including JIRA, ServiceNow, or Microsoft Project, is highly desirable.
• Bilingual in English and Spanish is desirable.
• Proven excellent verbal and written communication skills.

Business Solutions Manager delivers supply chain efficiency and operational improvement for liaison offices and vendor communities, leading change management and process re-engineering initiatives from design through full integration. Success in the position means influencing cross-functional global partners, resolving risk and complexity in apparel and textile operations, and building the capability of liaison offices to sustain process improvements independently.

Operational Focus

• Manage initiatives within liaison offices as they relate to supply chain efficiencies and streamlining business operations.
• Represent liaison office and vendor interests on selected projects by outlining business requirements, re-engineering business processes, managing system enhancements, and conducting change management activities.
• Collaborate closely with global cross-functional partners on initiatives and act as a reliable and trusted partner.
• Identify areas of risk and challenge in existing or proposed processes, offering solutions and mitigation strategies based on the principles of simplicity, scalability, and sustainability.
• Lead change management and implementation efforts within liaison offices and vendor communities through to full integration, including preparing training materials, conducting trainings, managing post-implementation support, and tracking and communicating initiative successes.
• Proactively review areas of operational inefficiency and take the lead on re-engineering and redesigning processes.

Knowledge Skills & Abilities

• 8+ years of experience in project management or operations in the apparel or textile industry.
• Experience facilitating workshops, creating PowerPoint presentations, and conducting training.
• Excellent command of English with the ability to communicate complex project-related subjects in person, over video calls, and via email.
• Strong analytical skills to evaluate workflow, assess bottlenecks, and provide solutions, combined.
• Strong organisational skills and the ability to manage multiple projects under tight deadlines.
• Strong business acumen with the ability to influence teams through well-crafted logical arguments and tailor communication effectively to different audiences.
• Self-driven with an entrepreneurial spirit, personal accountability, and the ability to innovate continuously to achieve results.

The Business Solutions Manager shapes the long-term technology roadmap for supply chain and IT functions, leading an IT Strategy and Delivery team to deliver a portfolio of projects from solution design through to deployment. Key Deliverables span cross-functional programme delivery, SAP-based solution architecture, vendor and resourcing management, and mentoring of project managers and solution architects to build team capability and professional growth.

Key Deliverables

• Support the development of future functional and programme solutions outlined in functional roadmaps at senior organisational levels.
• Lead and drive the IT Strategy and Delivery team to achieve results at pace.
• Evolve the professionalism and leadership skills of the team, including mentoring and coaching team members to enable professional growth and development opportunities.
• Contribute to the long-term strategic direction of the wider IT Strategy and Delivery team.
• Proactively engage business stakeholders to continuously improve customer experience.
• Manage line reports, including project managers, functional consultants, and solution architects.
• Act as a business partner to the functional area to build a combined roadmap across supply chain and IT to deliver business growth and vision.
• Drive the development of technology solutions and strategy using market, product, and relevant business perspectives and knowledge.
• Own the overall solution architecture to meet business requirements on a given project or programme, ensuring quality against stakeholder and change management expectations.
• Take accountability for delivery of the functional project portfolio from solution design through to delivery, and support cross-functional projects and programmes.
• Manage project resourcing requirements, utilising the most cost-effective mix of resources.
• Ensure delivery of the functional project portfolio adheres to agreed architectural principles and quality standards and supports efficient and effective IT processes.

Professional Experience

• Experience in indirectly managing architecture and delivery functions to define and deliver a multi-year functional agenda through a portfolio of projects.
• Experience of end-to-end supply chain and manufacturing business processes.
• Experience in technology project delivery is preferred.
• Experience with the SAP suite, ideally S/4HANA, and manufacturing technology is preferred.
• Good understanding of supply chain strategy, preferably in the consumer goods industry.
• Proven ability to influence stakeholders at all levels within a complex organisation.
• A track record of leading delivery of a project portfolio following a structured quality-gate methodology, including development of business cases to support project approval.

Embedded within a professional services division, the Business Solutions Manager leads client-facing consulting engagements, eliciting and documenting detailed business requirements, mapping them to software solutions, and overseeing timely, on-budget, quality-controlled project execution. Working closely with BSAs, data architects, and R&D teams while engaging stakeholders up to C-level, this role advances the division's delivery model by enforcing professional services standards and providing direct input into the software product roadmap.

Areas of Ownership

• Maintain a high-level understanding of the status of other BSAs' ongoing projects.
• Identify training needs and opportunities for BSAs and provide or facilitate training from internal experts on relevant skills.
• Foster team camaraderie and collaboration with the wider delivery team, including data architects, TSAs, and QATs, as well as the R&D team.
• Enforce and evolve the division's professional services delivery model.
• Serve as an escalation point for BSA questions and concerns.
• Engage stakeholders at clients and prospective clients in envisioning exercises to help them understand how the software can solve their key business challenges.
• Elicit and document detailed requirements for client-specific software implementations.
• Map client requirements to products and solutions and identify where customisations are required, working to minimise the number of customisations needed.
• Provide input into the software roadmap and features based on real-world collaboration with clients.
• Define targeted implementation tasks required to deliver the documented solutions.
• Conduct quality assurance testing to ensure fidelity with defined solutions.
• Generate change requests and new enhancement service orders to deliver ongoing changes or enhancements.
• Ensure timely, on-budget, and quality-controlled execution of projects.

Education & Experience

• Bachelor's degree.
• 7+ years of consulting experience with engagement at C-level or equivalent.
• Experience analysing and documenting detailed business requirements for large systems.
• Experience with the automation of complex, content-driven business processes and with business process management tools.
• Experience delivering solutions that successfully translate desired business outcomes, including production of functional and technical specifications.
• Experience with complex system integrations, business process integrations, automation, and master data management is advantageous.
• Knowledge of business process analysis methodologies.
• Legal industry or professional services industry experience is advantageous.
• Previous experience with relevant product suites is advantageous.
• Previous management experience is advantageous.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Visio, with Microsoft SQL Server being advantageous.
• Excellent written and oral communication skills with a high level of commitment to quality.
• Ability to generate and communicate innovative ideas in a collaborative environment.

Reporting to the director, the Business Solutions Manager leads the analysis of performance shifts across a global operations footprint, translating data from stores, contact centres, and supply chain into actionable insights and stakeholder-ready recommendations. Partnering with enterprise data, selling, and customer experience teams, this role builds products from user stories, bridges organisational siloes, and ensures cohesive measurement and reporting approaches across post-launch dashboards and cross-functional deliverables.

Role Responsibilities

• Work with the director to break the larger team vision into small vertical deliverables of user value and communicate those deliverables.
• Work with partners and the director to build products based on user stories and turn them into workable solutions.
• Analyse and investigate performance shifts across a global footprint of operations.
• Collaborate with enterprise data, focusing on stores and the contact centre, to bridge supply chain, merchandising, and other parts of the organisation.
• Partner with the selling and customer experience team to ensure alignment on measurement approach and needed post-launch reporting and dashboards.
• Identify key opportunities and ask questions that challenge original assumptions.
• Present findings and recommendations to business and non-technical stakeholders.
• Work closely with the selling and customer experience team to ensure cohesive approaches to design, development, and other recommendations.

Background & Experience

• Degree in a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics, or Economics.
• 2+ years of relevant experience analysing large, multi-dimensional data sets and synthesising insights into actionable recommendations.
• Experience with visualisation tools such as PowerBI or Tableau, or ability to learn quickly on the job.
• Fluency in SQL and Excel, with experience in a statistical programming language such as R or Python.
• Knowledge of MS Office applications.
• Excellent written and verbal communication skills.
• Ability to present information clearly and concisely, and influence cross-functional teams.
• Strong leadership, facilitation, and interpersonal skills.
• Ability to work across functional lines and at many levels.
• Ability to think creatively, strategically, and technically.
• Ability to work a flexible schedule based on department and business needs.

Sitting at the intersection of corporate travel and payment solutions, the Business Solutions Manager leads consultative client engagements, designing solutions that meet customer needs through deep expertise in business travel systems, procurement, finance, and accounts payable. Operating across sales support, change management, and continuous improvement of team processes, this role builds internal relationships to sustain client satisfaction and provides voice-of-the-customer insights that directly inform product development.

Job Functions

• Support sales and account development to retain and win new business by demonstrating commercial services' value to clients through sales presentations and leading-edge solutions.
• Deliver technical and business process consulting by leveraging product, technology, procurement, and business travel expertise to design solutions that meet customer needs.
• Secure client sign-off on solution designs and provide change management consultancy to prepare clients for implementation and onboarding.
• Develop and maintain a broad set of internal relationships to build and maintain customer satisfaction and loyalty.
• Conduct systematic analyses, reporting, and tracking of all client engagements to monitor portfolio performance and satisfaction levels.
• Lead the development, deployment, and continuous improvement of processes and tools to increase team effectiveness.
• Provide voice-of-the-customer insights to inform product development and improve the customer experience.

Qualifications & Experience

• Extensive experience in the travel industry, with knowledge of business travel systems and processes, and corporate travel payment solutions.
• Extensive working knowledge of procurement, finance, and accounts payable functions, processes, and systems, including ERPs and e-procurement.
• Knowledge of the evolving corporate payment solution landscape and offerings.
• Customer-focused approach with confidence and conviction with clients, a sales orientation, and strong presentation skills.
• Strong consultative, collaborative, and influencing skills across all levels, with the ability to articulate knowledge about products, services, and value propositions confidently.
• Strategic thinking and problem-solving skills with the ability to analyse and understand business problems and processes.
• Ability to work in a multicultural environment, handle ambiguity, and maintain a structured, detail-oriented approach.
• Fluent in English and German, with a third European language being a major advantage.

A key member of the career services team, the Business Solutions Manager leads business relationship development, growing and managing employer partnerships through research, networking, cold calling, and in-person engagement to connect businesses with career centre hiring opportunities. Collaborating with team members and community partners, this role builds the Business Solutions Manager's portfolio of employer relationships to support client placements, job fairs, training certifications, and contracted services.

What You'll Do

• Grow and manage existing business relationships to build long-term connections and meet emerging and changing needs.
• Develop relationships with employers of all sizes through customer research, lead generation, networking, cold calling, in-person meetings, and telephone contact.
• Use electronic and social media tools and techniques for generating leads and connections.
• Keep customer information and activities current through timely data entry in the organisation's CRM system.
• Engage business and community partners to support career centre hiring opportunities such as job fairs and job postings.
• Schedule and follow up on business calls and visits, and arrange tours of career and training centres for business and community partners.
• Work with team members to meet organisational goals, including new partnerships, expansion of relationships, client placement, and clients served.
• Serve as liaison and subject-matter expert for business training certification needs and contracted services leads.
• Attend community events and other activities as needed.
• Ensure positive internal and external customer relations.

Required Qualifications

• Proficiency in Microsoft Office Suite.
• Comfortable using CRM systems, social media, and other sales tools.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multi-task and manage time effectively.
• Proactive and self-starting approach to work.
• Valid driver's licence with a reliable vehicle and appropriate insurance coverage.

Sustained account growth and new business retention depend on the Business Solutions Manager, who manages inbound and outbound sales activity, order fulfilment, and assigned product lines for accounts primarily in consumer health, hospital, and pharmaceutical industries. Based within a cross-functional sales environment, this role develops deep knowledge of financials, products, and market dynamics to plan territory approaches, analyse data, and network with senior personnel in support of individual and team sales quotas.

Day-to-Day Responsibilities

• Initiate and answer inbound and outbound sales calls and electronic inquiries from and to prospective and existing customers.
• Manage order fulfilment, post-sales, and administrative activities as required.
• Manage an assigned product line that may overlap with other sales teams' territories.
• Work toward individual or team sales quotas.
• Develop and maintain a solid understanding of business, financials, products, services, the market, and the needs of assigned accounts.
• Plan territory or account approach and manage own resources.
• Analyse data of diverse scope to evaluate identifiable factors and apply good judgement in selecting methods and techniques for obtaining solutions.
• Network with senior internal and external personnel within the relevant area of expertise.

Skills & Qualifications

• 5–7 years of experience in commercial, sales, or account management, preferably within consumer health, hospital, or pharmaceutical industries.
• Experience working with health information solutions and services portfolios is advantageous.
• Strong customer account management and servicing skills.
• Strong analytical, problem-solving, and negotiation skills.
• Strong communication, listening, and organisational skills with the ability to manage multiple priorities.
• Proven account development, planning, and presentation skills.
• Strategic and operations experience within hospitals is advantageous.

As the Business Solutions Manager, this role leads the fraud solutions practice across a territory at a cross-industry level, owning go-to-market execution, solution sales, and business development for fraud and financial crimes value propositions. The fraud domain team relies on this work to maintain a healthy pipeline through targeted marketing, competitive intelligence, and collaboration with solution specialists, architects, and account teams to identify and close high-potential opportunities.

Scope of Work

• Lead fraud solutions practice for the territory at a cross-industry level.
• Lead solution sales and business development activities for fraud solutions value propositions.
• Collaborate with a team of solution domain specialists, architects, delivery managers, and account teams for sales activities.
• Assist in evaluating territory and account potential, managing pipeline and forecasting to identify accounts with high close potential and forecast time frames to close deals.
• Create and execute go-to-market plans for fraud and financial crimes offerings to ensure a healthy pipeline.
• Support marketing events as a speaker, panellist, or content provider.
• Maintain up-to-date fraud domain and emerging trends knowledge, competitive insights, and awareness of key competitors.

Requirements

• CFE and/or ACAMS certification is preferred.
• Minimum 5 years of relevant experience in fraud, preferably in the banking industry.
• Good understanding of SAP ERP and CRM systems.
• Deep understanding of fraud and financial crimes domains, technologies, platforms, and concepts, including KYC, CDD, FATCA/CRS, anti-money laundering, enterprise fraud management, payments fraud, application fraud, identity fraud, internal fraud, procurement fraud, insurance claims fraud, subscription fraud, and investigations management.
• Fluent in English and Arabic.
• Curious, passionate, authentic, and accountable approach to work.