BUSINESS SOLUTIONS ANALYST JOB DESCRIPTION

Eliciting requirements is the visible part of the work. The harder part is translating what a business stakeholder actually needs into something an engineering team can act on, without leaving either side in the gap. Business Solutions Analysts in enterprise IT consulting spend meaningful time inside requirements workshops alongside product owners, architects, and operational leads, then carry that understanding into functional specifications, gap analyses, and UAT coordination. Regulatory traceability standards and PMO governance frameworks shape how that work gets documented and approved. Few individual contributors touch as many stages of a delivery cycle while remaining the constant voice of the business.

Business Solutions Analysts in enterprise IT consulting are accountable for the end-to-end translation of business requirements into documented, testable solution designs that engineering and QA teams can deliver against. The role operates across multiple concurrent project workstreams, reporting to a senior BSA, solutions architect, or IT delivery lead, and serves as the primary requirements authority from stakeholder elicitation through UAT sign-off.

Career Impact: Consistent delivery across both Agile and Waterfall engagements builds the cross-methodology fluency that enterprise consulting firms promote into lead and senior analyst roles.

Business Impact: When requirements are poorly captured, delivery teams build the wrong thing; this role is the accountability point that keeps project scope, budget, and acceptance criteria aligned to actual business need.

Growth Opportunity: Exposure to PMO governance, gap-analysis methodology, and stakeholder facilitation across industries positions analysts to move into solutions architecture or business analysis practice leadership within three to five years.

• Elicit and document business requirements from cross-functional stakeholders using structured facilitation techniques, including workshops, use cases, and user stories.
• Conduct gap analyses comparing current-state business processes to proposed future-state designs, identifying impacts and recommended remediation paths.
• Develop functional specifications and requirements traceability matrices to maintain clear linkage between business needs and technical deliverables.
• Coordinate and lead User Acceptance Testing, managing defect prioritization and negotiating resolution timelines between business users and technical teams.
• Partner with project managers and product owners to define project scope, identify dependencies, and assess the impact of requirement changes throughout delivery.
• Review and validate technical designs against approved business requirements, escalating misalignments to solution architects or delivery leads.
• Produce deliverables including as-is and to-be process documentation, fit-gap assessments, and release-readiness handover materials.
• Mentor associate-level analysts on requirements management techniques, facilitation approaches, and documentation standards.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent work experience.
• 5 or more years of business analysis experience, with demonstrated ownership of requirements through delivery on IT projects valued at $1M or more.
• Proficiency in business process modeling techniques including UML, use cases, activity diagrams, and swimlane workflows.
• Proven ability to facilitate requirements workshops and UAT sessions with stakeholders ranging from front-line users to IT directors.
• Working knowledge of both Agile (Scrum or SAFe) and Waterfall SDLC methodologies, with practical experience applying each to project context.
• Experience producing gap analyses, fit-gap assessments, and requirements traceability matrices as formal project deliverables.
• Strong written and verbal communication skills, including the ability to produce audience-appropriate documentation for technical and non-technical readers.
• Demonstrated experience managing competing priorities across multiple concurrent projects with minimal supervision.

• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) certification.
• Experience working on ERP implementation or enterprise application migration projects involving phased data conversion and parallel operations.
• Foundational SQL skills or experience with data mapping and transformation requirements in integration-heavy environments.
• Familiarity with SAFe Agile certification or demonstrated experience supporting PI planning and backlog refinement within scaled Agile delivery teams.

• Requirements defect rate, measuring the proportion of UAT defects traceable to incomplete or ambiguous requirements documentation.
• Stakeholder sign-off cycle time in days, reflecting how efficiently requirements are reviewed and formally approved per sprint or project phase.
• UAT pass rate on first submission, indicating how well functional specifications translated into deliverables that meet acceptance criteria.
• Requirements traceability coverage percentage, tracking the share of delivered features fully mapped to approved business requirements.
• Change request volume attributable to late-stage scope additions, distinguishing proactive elicitation quality from reactive rework.
• Typical tools: requirements management (commonly Jira or Confluence); process modeling (commonly Visio or Lucidchart); collaboration (commonly SharePoint)

• Base Salary Range: $85,000 to $115,000 annually, depending on seniority and location
• Bonus: Annual performance bonus typically 5% to 12% of base salary
• Equity: Uncommon at this level; RSUs offered at select consulting firms or SaaS employers
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus federal holidays
• Common Perks: Certification reimbursement, professional development budget, and remote or hybrid flexibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in any stage of the hiring process should notify the recruiting team in writing. Candidates must be authorized to work in the United States; sponsorship availability varies by employer.

The Business Solutions Analyst owns the full requirements lifecycle - eliciting, documenting, and validating business and application requirements through JAD sessions, use cases, and gap analyses - supporting both business and IT staff on projects valued at $5M or more. Reporting to project leadership and working alongside technical specialists, the role delivers requirements traceability and process re-engineering recommendations that close the gap between customer needs and engineering designs.

Key Responsibilities

• Act as the primary liaison between client and technical groups to elicit, document, analyze, and validate requirements.
• Investigate, diagnose, resolve, and document application problems and issues, including routing unresolved problems to appropriate business and technical specialists.
• Work with business and IT staff to manage, identify, define, trace, and document requirements using tools such as JAD sessions, use cases, and mock-ups.
• Evaluate change requests and perform legislative analysis.
• Identify and facilitate resolution of gaps between customer requirements and engineering designs.
• Work with customers to determine, verify, and document current business processes.
• Identify and document as-is and to-be states and perform gap analysis.
• Perform business process improvement and business process re-engineering.
• Develop business and technical documentation, including policies, processes, procedures, standards, and guidelines.
• Analyze requirements for completeness, compatibility, and clarity, and establish requirements for traceability.
• Develop business process recommendations and mid-level requirements specifications.

Required Qualifications

• Master's degree or doctorate from an accredited university.
• Minimum of seven years of experience applying analytical processes on an IT project worth at least $5M, with at least five of those years in business systems analysis and design.
• Minimum of four years of experience within the last six years as a business analyst, including experience in documentation development, application requirements analysis, business process analysis or re-engineering, application testing, or user training.
• Minimum of six years of progressively complex experience, four of which were in a lead capacity, with intermediate-level skill in triaging and troubleshooting applications, eliciting and documenting business requirements, and project management.
• Strong information technology knowledge, including .NET applications, code, SDLC, and business process improvement.
• Advanced computer skills, including use of Microsoft Windows and Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
• Strong analytical, interpersonal, oral, and written communication skills, including telephone and presentation skills.
• Ability to work a flexible schedule when needed, which may include weekends.

Embedded within the Analyst team, the Business Solutions Analyst gathers and configures client requirements across business analysis, risk management, and financial or life sciences domains, delivering project-based solutions that are wholly owned, partnered, or externally collaborated. Working closely with multi-functional stakeholders and project leadership, the role advances on-time, on-budget delivery by governing Kanban boards, facilitating UAT, and translating complex findings into written and verbal materials.

Core Functions

• Lead delivery through project-based work, either wholly owned, in partnership with other functional teams, or through external collaborations.
• Gather and analyze client requirements and configure or implement solutions to meet those requirements.
• Learn and facilitate use of technology-based tools or methodologies to review, design, or implement process change, new products, or new services.
• Collaborate with multi-functional stakeholders to determine the best approach to test and implement solutions that align to business strategy.
• Conduct or facilitate user acceptance testing of solution enhancements.
• Prepare and present complex written and verbal materials such as reports, findings, proposals, and systems training.
• Provide status updates and report metrics to project leadership, contributing toward on-time and on-budget delivery.
• Capture and rationalize requirements from clients and govern Kanban boards.
• Perform manual testing and facilitate client-facing UAT.

Qualifications & Experience

• Bachelor's degree or higher in Computer Science, Information Systems, Information Technology, Engineering, or a related field.
• Five or more years of professional experience in business analysis, risk management, financial services, or life sciences domains or industries.
• Experience with Agile project management, including familiarity with SAFe.
• Experience in change management projects.
• Foundational knowledge and experience with cloud PaaS and IaaS components and architecture solutions.
• Broad knowledge of modern IT architecture and deployment, including REST, databases, APIs, containers, and workflows.
• Experience evaluating business processes and requirements, identifying improvement areas, and developing optimization strategies.
• Hands-on experience with SQL, programming languages such as Python, R, or Java, and data analysis and visualization tools such as Alteryx, Informatica, SAS, KNIME, Tableau, or Power BI.
• Proficiency in foundational data analysis and developing analytical models in Excel.
• Experience developing and delivering presentations to clients and other stakeholders.
• Detail-oriented, with strong listening, verbal, and written communication skills and the ability to collaborate well with others.

Reporting to project and business leadership, the Senior Business Solutions Analyst evaluates business processes, leads solution definition across workflow, technology, and data, and facilitates user acceptance testing to ensure solutions achieve desired results. Partnering with stakeholders across business areas, the role shapes requirements communication, mentors analysts on core techniques, and contributes to the maturity of business analysis tools and methods that support strategic initiatives.

Primary Duties

• Evaluate business processes and lead solution definition, including workflow, technology, and data, to support business goals and initiatives.
• Facilitate the project team through identification of product options, objective screening of products to determine best fit, and quantitative analysis to support product selection.
• Facilitate the definition and analysis of business needs and requirements for new or enhanced products, services, or optimized business processes.
• Drive solution identification and assessment, advocating for business needs to ensure solutions achieve desired results.
• Coordinate and lead user acceptance testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance.
• Work collaboratively with stakeholders to identify project objectives, scope, dependencies, and risks.
• Collaborate with peers to develop a customized business analysis approach, defining tasks, resources, and estimated effort to complete a project.
• Manage changes to solution requirements, assess the impact of requirement changes, and ensure appropriate approval of those changes.
• Manage solution requirement communication, ensuring that stakeholders have a shared understanding of requirements.
• Work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, data, policies, and information systems.
• Leverage and continually mature interview and facilitation techniques to elicit business needs and requirements.
• Develop and mature relationships with business stakeholders across a business area, and mentor and train others on the use and application of tools and core techniques.
• Contribute to the development of business analysis tools, templates, and methods.

Skills & Qualifications

• Bachelor's degree preferred.
• Five or more years of relevant work experience.
• Experience facilitating medium to large sessions with a wide range of stakeholders and modeling business processes.
• Experience working both independently and in a team-oriented, collaborative environment.
• Strong analytical, problem-solving, interpersonal, and presentation skills.
• Excellent communication and organizational skills.
• Ability to effectively deal with ambiguity, influence stakeholders, and negotiate outcomes.

Sitting at the intersection of SAP systems and APAC distribution operations, the Senior Business Solutions Analyst supports Illumina's Distribution and Warehousing teams by studying business processes, implementing 3PL setups in SAP, and recommending system solutions aligned to best-practice methods and KPIs. Operating across warehouse management, sales order management, quality, and finance integrations, the role translates business requirements into functional specifications and leads process modeling that standardizes global operations.

Duties

• Research and provide best-practice recommendations with a focus on end-to-end capabilities and impact on KPIs.
• Implement and support new 3PL set-up in SAP environment.
• Improve systems by studying current practices and designing modifications.
• Determine when to recommend changes to a business process or policy, acquire software, or configure and customize solutions.
• Conduct enterprise analysis, including root cause analysis, development of solution proposals, and creation of business cases.
• Support and troubleshoot system-related issues with day-to-day warehouse transactions.
• Partner with business to elicit, analyze, and document business requirements, and translate them into functional requirements specifications, workflow, and cross-functional dependencies.
• Ensure a focus on workers' information needs, driving a high level of usability and data quality.
• Participate in or lead process modeling and design with a focus on standardizing global processes, including contributions to policy changes.
• Facilitate confirmation of requirements and designs with business and technical staff, and lead meetings to collect pain points and non-functional requirements using a structured framework.
• Maintain active communication with business users and stakeholders to manage expectations regarding system changes and the introduction of new or enhanced functionality.
• Apply information systems development, implementation, and operation control concepts in a wide variety of technology settings, and assess exposures resulting from ineffective or missing control practices.
• Stay abreast of technology developments related to domain expertise, and develop and deliver train-the-trainer content as required.
• Manage multiple priorities and complete multiple projects with minimal supervision.

Education & Experience

• Seven or more years of experience with SAP Logistics Execution, Shipment and Transportation, Warehouse Management, integration with Quality, Sales Order Management, and Finance.
• Enterprise-level experience with strong domain expertise in distribution and warehouse management.
• Experience in implementation within a 3PL environment, with APAC region experience and Pharma or Life Sciences experience preferred.
• Implementation experience in bonded and non-bonded warehouse set-up with integration to SAP GTS.
• Experience with enterprise analysis, including development of solution proposals and creation of business cases, and with requirement management and testing in an FDA-regulated environment.
• Expertise in requirements gathering, writing software requirements, process modeling, and data mapping, as well as experience with business process improvement techniques and methodologies.
• Knowledge of the full software development life cycle using Agile or Scrum methodology.
• Exceptional analytical, planning, organizational, and problem-solving abilities, with excellent verbal and written communication skills accessible to non-technical end users.
• Strong ability to present ideas and information in group settings, with the ability to persuade, negotiate, and facilitate conflict resolution.

A key member of the Analyst team at V12, the Business Solutions Analyst leads initial process design and implementation of core data management applications, supporting clients through the full lifecycle from technical pre-sales through post-deployment production support. Collaborating across engineering, sales, and client-facing functions, the role builds stakeholder relationships and delivers ROI-driven data transformation solutions that expand platform adoption and secure long-term renewals.

Functions

• Develop strong relationships with key decision-makers and influencers across each customer in the assigned portfolio.
• Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal.
• Partner with engineering to produce high-performance solutions to data analysis challenges.
• Identify the key value drivers for each project through stakeholder interviews, and develop the ROI metrics that will determine the level of value the solution delivers to the client.
• Import, evaluate, and document client data to be utilized to attain stated objectives.
• Develop and implement processes to transform source data into value-added solutions that meet client objectives, including data transformation, development of identity-based business rules, exception processing, designated output parameters, derived calculations, and custom reports.
• Develop a workflow using a combination of proprietary and non-proprietary tools, and produce desired process output through unit testing, sample extracts, processing counts, summary totals, and other QC techniques.
• Support clients through software support, process consulting, and evaluation.
• Identify, develop, and recognize new opportunities for expanding each customer's platform adoption and ensure ongoing adoption by each customer.
• Collaborate effectively with the sales organization to close incremental revenue and secure long-term renewals.

Requirements

• Basic level of relational database understanding, with MS SQL preferred and Oracle also acceptable.
• Beginner to intermediate level of VB script or other programming language, including Java, Python, or Ruby.
• Skilled in Microsoft Office, particularly Excel.
• Highly analytical with excellent critical thinking ability in a fast-paced environment.
• Excellent verbal and written communication skills, both in person and in virtual presentation settings.
• Ability to work independently and collaborate effectively across functions as part of a team in a matrixed environment.
• Basic familiarity with Scrum or Agile principles and ceremonies.
• Strong work ethic, high personal standard of quality, and a professional, positive approach to the work.

Delivering technology-enabled change depends on the Business Solutions Analyst, who contributes to the creation of client and business solutions spanning system development, process improvement, organisation change, and strategic planning as a member of the business team working with Information Technology Services. Based within complex government environments, the role provides business perspective into enterprise architecture strategy and ensures all proposed solutions support business process changes and return on investment.

Accountabilities

• Provide technical and functional assistance in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements.
• Understand, capture, and communicate business direction, challenges, and requirements, and plan and execute tasks and initiatives.
• Participate in solution discussions and evaluate and propose solution approaches.
• Ensure that all solutions support business process changes.
• Review, interpret, and respond to detailed business requirements specifications to ensure alignment between customer and business expectations and current or future ICT capacity.
• Provide a business perspective into the strategic direction of technology investments to assist in the development of enterprise architecture and maximize return on investment.

Experience & Qualifications

• Minimum five years of experience working in complex government environments to deliver services and solution advice to business subject matters.
• Demonstrated experience working collaboratively with a wide range of stakeholders and across the full system development lifecycle.
• Strong knowledge of contemporary software development practices, application and systems engineering, and supporting infrastructure or platform components.
• Excellent analytical, problem-solving, and decision-making skills across system analysis, business analysis, solution definition, solution development, solution implementation, and system testing.
• Excellent written and verbal communication skills.
• Ability to explain complex problems and solutions in simple terms.

As the Business Solutions Analyst, this role supports the implementation of Oracle's J.D. Edwards EnterpriseOne for Homebuilders, validating the homebuilding management system, converting division data, and training end users on ERP functions. The implementation team relies on this work to ensure successful go-live, ongoing post-deployment support, and documented resolution of issues throughout the ERP rollout.

Key Deliverables

• Participate in an extensive onboarding program.
• Educate team members on the available features and functions of the ERP system.
• Validate the homebuilding management system.
• Convert homebuilding division data into the new system.
• Validate data, processes, and integrations.
• Train end users on the specific functions they will be performing.
• Support the division during the implementation period, provide post-go-live support, and document and resolve issues.

Education & Experience

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• Two or more years of experience with the organization.
• Prior experience rolling out enterprise resource planning programs.
• Knowledge of functional processes and procedures of a homebuilder.
• Knowledge of the IT project management lifecycle and experience with another public homebuilder preferred.
• Excellent analytical, mathematical, creative problem-solving, listening, interpersonal, facilitative, written, and oral communication skills.
• Ability to exercise independent judgment, prioritize and execute tasks under pressure, and maintain a strong customer service orientation.
• Highly self-motivated, logical, and efficient, with keen attention to detail.
• Ability to work in a team-oriented, collaborative environment.

Business Solutions Analyst II delivers business and technical requirements documentation, gap analyses, and UML modeling in a cross-functional team environment, supporting homebuilding, property operations, and maintenance technology initiatives. Success in the position means translating business requirements into application requirements across IT systems development teams while maintaining the business solutions document library and contributing to process improvement recommendations.

Scope of Work

• Administer and maintain documentation, including standard operating procedures and policies.
• Provide analysis and produce required documentation through state charts, activity modeling, and use case models in both UML and non-UML standards.
• Translate business requirements into application requirements and act as a liaison between business or end users and IT systems development teams.
• Assist other IT teams as part of escalations or projects as assigned.
• Develop successful working relationships across business units to ensure clear communication channels and understanding of requirements with technical and business audiences.
• Initiate business requirements, reporting, and functional requirements in the proper format to the systems and applications teams.
• Participate in recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

Professional Experience

• Bachelor's degree in Business Management, Accounting, Technology, or a related field preferred.
• Certified Business Analysis Professional (CBAP) preferred.
• Minimum of three years of experience as an IT Business Solutions Analyst, Business Solutions Architect, Business Process Management, Business Process Analysis, or a related role.
• Intermediate knowledge and experience with business and technology best practices in homebuilding, property operations, maintenance, or similar industries.
• Experience in technology business process development.
• Intermediate experience using UML and Enterprise Architect or similar diagram software, including version control.

The Business Solutions Analyst produces IT and data service delivery outcomes across sales and commercial functions, ensuring solution sustainability, SLA compliance, and alignment between IT capabilities and business strategy. Reporting to IT and business leadership and working alongside key and end users, the role delivers technology adoption and joint business plan contributions that position IT standards as a competitive advantage.

Day-to-Day Responsibilities

• Support IT and data service delivery by proactively ensuring sustainability.
• Perform solutions and manage expectations of key users and end users.
• Ensure the availability and effectiveness of IT capabilities to meet or exceed business needs.
• Confirm that support provided to users meets internal SLA and KPI targets.
• Contribute to the alignment of IT and data service delivery with business strategy.
• Drive the business to use technology and IT standards as a competitive advantage.
• Contribute to the construction of the joint business plan and to the follow-up of the portfolio.

Background & Experience

• Bachelor's degree or master's degree in a related field.
• Four or more years of experience in sales or commercial solutions with high tech-savviness.
• Intermediate knowledge of sales and commercial functional processes and IT processes, with the ability to use and develop analytical tools.
• Good communication skills with the ability to articulate resolution of issues to stakeholders from various functions.
• Analytical skills with the capacity to work on concepts of medium complexity and a strong eagerness to learn.
• Strong team spirit and ability to work in process mode, with energy, pragmatism, and the capacity to challenge and drive improvement.

Embedded within the IT and business operations team, the Business Solutions Analyst develops and maintains documentation of system processes, facilitates stakeholder workshops to identify business processes, and contributes to Agile sprint delivery and IT service management monitoring. Working closely with key stakeholders, project managers, and regional end users, the role advances project delivery within operational plans and supports continuous improvement of systems and reporting.

Work Activities

• Translate, understand, and apply priorities and plans to the service, ensuring consistency through adherence to system processes.
• Work with key stakeholders, including facilitation of workshops, to identify and document business processes for new and existing programs.
• Develop and maintain user documentation of system processes and reports, including user guides and tip sheets.
• Participate in Agile project methodologies, including sprint planning, task effort estimation, working in sprints, and raising issues or delays promptly.
• Contribute to the delivery of projects within operational plans.
• Support the IT service management system by monitoring service requests.

Minimum Qualifications

• Bachelor's degree or postgraduate qualification with a major in information technology, project management, or a related field.
• Proven expertise in developing and delivering high-quality technical and business specifications and documentation.
• Excellent verbal communication skills with active engagement of stakeholders.
• Excellent time management and organizational skills.
• Ability to set achievable timeframes and complete projects, tasks, and duties on time.
• Driver's licence to travel to regional locations.

Reporting to the product owner, project manager, and architecture teams, the Business Solutions Analyst compiles, refines, and translates business requirements into functional specifications and gap analyses, supporting offshore development teams and coordinating release and transition activities across the full project lifecycle. Partnering with business stakeholders, test managers, and suppliers, the role refines requirements workshops and manages risk, schedule, and operational handover to ensure day-to-day operational continuity.

Job Functions

• Assist the business in preparing outline systems requirements and appropriate business case definitions.
• Compile, review, and edit requirements, specifications, and business processes related to a proposed solution.
• Generate solutions analyses such as gap analyses, business process modeling, and migration strategies.
• Develop functional specifications and system design specifications in collaboration with the assigned product owner or project manager and business stakeholders.
• Collaborate with offshore development teams to ensure requirements can be developed.
• Assist in enforcement of project deadlines and schedules, and ensure issues are identified, tracked, reported on, and resolved in a timely manner.
• Work with the business, supplier, test manager, product owner or project manager, project sponsor, and architecture teams to ensure appropriate deliverables are undertaken.
• Support development of test strategy or scripts, and create or evaluate training materials and deliver in-house training where required.
• Ensure that the operational handover is provided and accepted by those parties responsible for day-to-day operation.
• Work with personnel to identify required changes, evaluate requirements in context, and communicate needed changes to the development team.
• Conduct workshops to gather and translate business requirements into functional specifications, enabling initiation of a request into a project management office.
• Coordinate and articulate key risks and estimated costs at the scoping stage, and manage release and transition activities including support handover documentation.

Technical Qualifications

• Formal business analyst diploma qualification desirable.
• Experience working with suppliers and internal or external development teams through the development of applications.
• Understanding of the software development life cycle, Waterfall and Agile methodologies, and the ability to adopt both strategic and operational approaches with ease.
• Good understanding of application and development concepts with a keen interest in customer-centric user experience and user journeys.
• Strong analytical skills with the ability to understand problems and express complexity in clear terms to technical and non-technical stakeholders.
• Ability to translate business requirements into IT activities and explain complex issues in terms understandable to business users.
• Excellent organizational, analytical, problem-solving, planning, verbal, and written skills, coupled with robust communication and facilitation capabilities.
• Commercial and business awareness.

Sitting at the intersection of operations and information technology, the Business Solutions Analyst gathers requirements, troubleshoots system issues, and manages user onboarding and application maintenance for distribution center operations, supporting business solution architects with system testing and process improvement. Operating across IT departments, HR, training, and operations teams, the role strengthens operational continuity by identifying pain points, escalating critical incidents, and developing system expertise to relieve recurring issues.

Performance Expectations

• Gather required information related to requests, troubleshoot to determine root cause, and provide solutions to end users.
• Replicate issues in a non-production environment where necessary and escalate to appropriate IT departments, both internal and external.
• Recognize critical or above incidents and follow established escalation and notification paths to engage appropriate teams promptly.
• Manage communication and status updates to impacted parties.
• Assist the HR department with user onboarding, termination processes, and maintenance of user master records for supported applications, and provide reports and supporting documentation to internal and external auditors regarding user maintenance.
• Partner with the training department to ensure the system components of training materials are accurate and up to date.
• Establish good working relationships with all levels of operations and work with the operations team to identify pain points and opportunities for additional training.
• Work with business solution architects to identify potential system or process changes that can relieve common issues in operations.
• Develop and maintain expertise on system functional flow at the distribution center and support business solution architects with testing and training of new system processes.

Knowledge Skills & Abilities

• Associate's degree or prior relevant experience required.
• Zero to two years of relevant experience.
• Ability to quickly learn new software applications and become a resident expert on supported application functionality.
• Strong decision-making skills with the ability to prioritize among multiple initiatives in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills.
• Ability to communicate incident status to technical and non-technical audiences.
• Strong attention to detail and strong troubleshooting skills.

A key member of a cross-functional team spanning business systems analysts, software engineers, and QA engineers, the Senior Business Solutions Analyst directs team delivery and performs hands-on configuration in Gainsight and Microsoft Dynamics to maintain and improve enterprise renewal processes. Collaborating across product owners, enterprise architects, business users, and IT managers, the role develops customer success management capabilities and implements process automation that optimizes operational and support workflows.

Strategic Responsibilities

• Direct a team of business solutions analysts, software engineers, and quality assurance engineers.
• Collaborate with product owners to conceptualize, interpret, and analyze requirements aligned with end-to-end business processes, ensuring the accuracy of information feeding into analytics and finance reporting systems.
• Detail current and desired future-state business processes, identify gaps, outline impacts, and ensure solutions and capabilities meet business needs and requirements.
• Maintain and continuously improve enterprise renewal processes enabled by relevant platforms and related sales and marketing enterprise applications.
• Perform hands-on configuration in Gainsight and Microsoft Dynamics.
• Implement process improvements and automation to optimize operational and support processes.
• Interface on a day-to-day basis with other business system analysts, enterprise architects, business users, engineers, and IT managers to support business operations.

Education & Experience

• Bachelor's degree in Computer Science or a related field.
• Seven or more years of equivalent practical experience.
• Experience with Agile Scrum methodology and collaboration tools such as JIRA, Confluence, and SharePoint.
• Familiarity with enterprise sales, customer success management, and renewal business processes and applications.
• Excellent oral and written communication skills.
• Ability to balance multiple tasks and priorities while consistently meeting deadlines.
• Ability to remain calm while effectively prioritizing and executing tasks in a high-pressure environment.

Sustained analytical and reporting quality in private equity and debt strategies depends on the Business Solutions Analyst, who conceptualizes, designs, and implements solutions across commercial and in-house business applications, including NetSuite, Concur, Dynamo CRM, FIS Investran, and Ceridian Dayforce. Serving as the link between technical consultants and end users, the role oversees vendor analysis, end-user training materials, and business process documentation to maintain application quality and meet tight project deadlines.

Areas of Ownership

• Collaborate with team members and end users to identify, define, and document reporting, application, and workflow requirements.
• Conceptualize, design, develop, and implement solutions to meet business requirements.
• Compile and review vendor comparison and analysis reports.
• Provide ongoing support, maintenance, and enhancements to existing commercial and in-house business applications.
• Engage with external consultants to achieve project deliverables where appropriate.
• Produce business process diagrams, project plans, and end-user training materials.
• Operate within tight deadlines to deliver high-quality, fully documented work.

Position Requirements

• Bachelor's degree in IT, Computer Science, Finance, Accounting, or a related field.
• Two to four years of experience as a business analyst or programmer.
• Experience in private equity or debt strategies or related industries.
• Experience with Visio and Power BI, and experience with NetSuite, Concur, Dynamo CRM, FIS Investran, or Ceridian Dayforce preferred.
• Ability to create business process documentation, including swimlane diagrams, flowcharts, and related diagrams, with detail orientation and outstanding quality assurance and testing skills.
• Fundamental understanding of the software development lifecycle.
• Excellent communication skills, with the ability to work independently, adapt to changes quickly, make decisions, and maintain a strong customer service orientation.
• Ability to operate within a fast-paced environment with multiple, shifting, and overlapping priorities and tight deadlines.