BUSINESS OPERATIONS SPECIALIST JOB DESCRIPTION

Revenue leakage and process inefficiency rarely announce themselves; they accumulate quietly until a commission dispute stalls a payroll cycle or a variance in monthly P&L goes unexplained for a quarter. Corporate environments that span multiple business channels and internal divisions depend on specialists who can find those gaps before they compound. The Business Operations Specialist occupies a position inside the operational core of an organization, owning the analytical and coordination work that keeps financial processes accurate, compliant, and moving. This is not generalist administration: it requires fluency in revenue recognition principles and the organizational reach to coordinate across Sales, Finance, HR, and Payroll simultaneously.

The mandate of the Business Operations Specialist is to maintain the integrity of financial and operational processes, from variable compensation calculations and P&L reporting to process redesign, while serving as the connective layer between business units that must align on data, timelines, and outcomes. The role operates within the operations or finance function, reporting to a Business Operations Manager or equivalent leader, and carries accountability across multiple departments or business channels concurrently.

Career Impact: Owning variable compensation accuracy and cross-functional process improvement at the corporate level builds the analytical credibility and stakeholder management range that feed directly into Senior Analyst, Operations Manager, and Finance Manager career tracks.

Business Impact: When commission calculations are wrong, or P&L variances go unaddressed, payroll cycles break, and leadership decisions rest on bad data, this role is the control point that prevents both.

Growth Opportunity: The breadth of exposure across Sales, Payroll, Finance, and HR creates a rare foundation for moving into strategy, FP&A, or operations leadership roles that require both quantitative rigor and organizational fluency.

• Calculate variable compensation across multiple business channels in accordance with approved compensation plans, ensuring accuracy and payroll deadline compliance.
• Analyze monthly department budget reports and prepare variance commentary for management review, supporting financial decision-making.
• Review and reconcile commission payments against source systems on a monthly and quarterly cycle to validate calculation integrity.
• Identify process inefficiencies across operational workflows and develop standardized procedures that reduce error risk and improve throughput.
• Coordinate with Payroll, HR, and Finance teams on compensation plan updates, payroll reporting requirements, and cross-departmental data needs.
• Support senior leadership with ad hoc financial analysis, dashboard reporting, and data-driven recommendations on business performance.
• Monitor and validate data quality within compensation and operational systems, researching root causes of inconsistencies and proposing remediation.
• Partner with business leaders across divisions to evaluate compliance with corporate policies and ensure operational standards are consistently applied.

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent work experience.
• 3 or more years of experience in business operations, finance, or sales compensation, with demonstrated responsibility for financial process accuracy and cross-functional coordination.
• Proficiency in financial analysis including variance explanation, reconciliation, and reporting against source data.
• Demonstrated ability to manage multiple concurrent deadlines across different business units without loss of accuracy or escalation risk.
• Strong written and verbal communication skills, including the ability to present financial data clearly to non-finance stakeholders and senior leadership.
• Experience maintaining compensation or operational data in enterprise systems, with the ability to perform data validation and quality assurance independently.
• Proven ability to handle confidential compensation and financial information with discretion and in compliance with internal controls.
• Solid knowledge of financial terms, accounting principles, and revenue recognition concepts sufficient to evaluate transaction compliance.

• Experience with SAP or comparable enterprise resource planning systems used for financial reporting, procurement, or contract administration.
• Exposure to sales compensation plan design, quota modeling, or incentive compensation management platforms in a multi-channel sales environment.
• Familiarity with SQL, data visualization tools, or advanced Excel functions including pivot tables, dynamic models, and cross-system lookups.
• Prior work in a high-growth or multi-division corporate environment where operational standardization and process documentation were active priorities.

• Commission calculation error rate, measured as a percentage of total payments requiring post-cycle correction or adjustment.
• Payroll cycle on-time delivery rate, reflecting whether compensation data is submitted within the required deadline window each period.
• Variance explanation coverage, tracking the proportion of flagged budget variances that receive documented root-cause commentary within the reporting cycle.
• Process improvement cycle time reduction, measured in days saved per workflow after a standardized procedure is implemented.
• Data quality pass rate on compensation system outputs, tracking the percentage of records cleared through validation checks without manual intervention.
• Cross-functional ticket resolution time, measuring how quickly compensation or operations inquiries from Payroll, HR, or Finance are closed.
• Typical tools: Spreadsheet and modeling (commonly Microsoft Excel with advanced functions); ERP platforms (commonly SAP or equivalent); compensation management systems.

• Base Salary Range: $60,000 to $85,000 annually, varying by market and division size
• Bonus: Annual performance bonus, typically 5 to 10% of base salary
• Equity: Equity is uncommon at this level; possible at growth-stage technology companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus standard US federal holidays
• Common Perks: Hybrid work flexibility, professional development budget, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; candidates must be eligible to work without sponsorship unless otherwise stated. Employment in this role is contingent on the successful completion of a background check. Reasonable accommodations are available throughout the application and employment process for individuals with disabilities in accordance with the Americans with Disabilities Act. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law.

The Business Operations Specialist owns the end-to-end calculation and reconciliation of variable compensation across multiple business channels, building and maintaining annual plan models to ensure accuracy and compliance. Working cross-functionally with Payroll and internal divisions, this role shapes financial integrity across the organization by identifying root causes of compensation discrepancies and developing process improvements that reduce error risk.

Key Responsibilities

• Calculate variable compensation across multiple business channels in accordance with approved compensation plans and internal policies.
• Complete recurring and ad hoc manual tasks for processes not systematically automated.
• Verify accuracy of payments and statements by working cross-functionally to ensure correctness.
• Coordinate with Payroll to meet reporting and payroll deadlines and communicate commission changes and corrections promptly.
• Provide phone, email, and system support related to commission questions and issues.
• Review monthly and quarterly compensation payments and confirm commission calculations by reconciling data to source systems.
• Maintain the compensation system by performing data inputs and analyzing data outputs to ensure process accuracy.
• Research, analyze, and resolve potential issues across multiple internal divisions of business.
• Perform validation and data quality checks on system data and compensation calculation results.
• Identify and research inconsistencies to determine root causes and propose remediation solutions.
• Suggest, implement, and test system enhancements as needed.
• Build and maintain annual compensation plan models and track plan acceptance status to ensure compliance and timeliness.
• Develop processes and procedures to enhance efficiencies and reduce error risk.

Education & Experience

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience.
• 3+ years of experience in Finance, Accounting, Sales Compensation, or Sales Operations in a fast-paced business environment.
• Proficiency in Microsoft Excel.
• Strong analytical and organizational skills with excellent attention to detail.
• Proven ability to handle confidential information with discretion.
• Proven relationship-building and problem-solving abilities with strong communication and interpersonal skills.
• Ability to manage competing priorities with multiple deadlines in a fast-paced environment.

Embedded within the training services team, the Business Operations Specialist delivers financial analysis, contract administration, and operational planning to ensure department profitability and support Esri's expansion of software user adoption. Working closely with training services leadership and internal teams, this role builds consensus across stakeholders to strengthen business controls, manage risk, and translate performance insights into actionable recommendations.

Core Functions

• Collaborate with the training services leadership team to define and implement business initiatives and operational plans in support of product and revenue objectives, including pricing strategies.
• Prepare and present financial reports, analysis, and documentation that provide insight into business processes, policies, and performance.
• Initiate, negotiate, administer, and enforce various types of agreements with customers, partners, subcontractors, and vendors.
• Identify, research, and solve a wide range of business-related issues, including customer and stakeholder concerns.
• Collaborate with internal teams to identify and implement improvements to business processes to enhance efficiency and strengthen controls.
• Evaluate business operations for compliance with corporate and industry standards.
• Review sales contracts and support revenue verification to ensure revenue is billed and received as expected.
• Serve as liaison between the training services business team and other department leads to ensure the success of cross-team business workflows.
• Prepare profit and loss statements and analysis and present recommendations to the leadership team.

Required Qualifications

• 5+ years of experience supporting business operations, including revenue accounting and recognition, contract negotiations, risk management, and process improvement.
• 5+ years of experience with business applications, including SAP and Microsoft Office, with an emphasis on Excel.
• Strong quantitative, analytical, and problem-solving skills.
• Strong attention to detail and the ability to build consensus with multiple stakeholders.
• Ability to communicate clearly and effectively with key stakeholders and leadership through email, documentation, and presentations.

Reporting to business operations leadership, the Business Operations Specialist leads strategic projects and cross-functional analyses that drive major decisions and enable Robinhood to scale more effectively. Partnering with leaders across the organization, this role shapes growth by identifying new product and market opportunities, building performance dashboards, and program-managing high-impact operational improvement initiatives.

Primary Duties

• Lead strategic projects and perform analyses to drive major decisions across the business.
• Explore new product or market opportunities and support the launch of new business lines.
• Identify and implement initiatives that move key company metrics and partner with cross-functional teams to improve company-wide systems.
• Collaborate with leaders across the business to identify key metrics, build dashboards, and recommend actions to drive growth and efficiency.
• Design scalable systems and organizational structures to support rapid growth and ensure high-quality execution.
• Program-manage cross-cutting, months-long operational improvement projects to increase business efficiency and reduce risk.

Qualifications & Experience

• 2–5 years of experience at a top-tier management consulting firm, investing firm, or on a Product, Business Operations, or Internal Strategy team at a technology company.
• Strong analytical abilities and proficiency with Excel, PowerPoint, and SQL.
• Exceptional interpersonal skills with the ability to develop strong working relationships.
• Exceptional written and verbal communication skills.
• Ability to work independently with a strong sense of ownership.
• Ability to navigate ambiguity, prioritize, and manage multiple projects in a fast-paced, entrepreneurial environment.

Sitting at the intersection of administrative coordination and multi-department operations, the Business Operations Specialist I/II leads travel arrangements, onboarding, compliance, and reporting activities across multiple business units and functional teams. Operating across directors, managers, supervisors, and executive staff, this role delivers organizational continuity by maintaining licensing, managing office communications, and ensuring accuracy across financial and operational records.

Duties

• Coordinate domestic travel arrangements for directors, managers, supervisors, and staff across multiple departments.
• Prepare, compile, and maintain travel vouchers and travel records.
• Develop, compile, and maintain filing systems and informational databases, and generate reports as requested or scheduled.
• Ensure departmental compliance with corporate standards, including travel, purchasing, timekeeping, and licensing.
• Coordinate onboarding of newly hired or transferred employees and provide departmental orientation and training.
• Maintain and create documents and activities in system queues.
• Coordinate team reporting, including scheduling, tracking hours, and generating reports.
• Greet and assist visitors, vendors, and customers as necessary, and coordinate parking access and building access.
• Compile, prepare, and review metrics, scorecards, compliance reports, and cost center information for accuracy.
• Monitor, maintain, and renew licenses, memberships, and certifications for multiple business units.
• Maintain confidentiality at all times and coordinate special projects as requested.
• Coordinate office activities and communications for directors, managers, and supervisors across multi-functional business units.
• Prioritize and follow up on information and requests to and from directors, managers, supervisors, and executive staff.
• Create, review, and approve expense reports for directors, managers, supervisors, and their staff across multiple business units.

Skills & Qualifications

• High school diploma or G.E.D.
• Associate's degree in business or a related field preferred.
• Certification or progress toward certification is highly preferred.
• Minimum of three years of general office experience, with a minimum of two years in an administrative support position or equivalent experience.
• Advanced knowledge of spreadsheet software, including pivot tables and graphics.
• Proficiency in Microsoft Word and the ability to transcribe meeting minutes via Microsoft Teams and Skype.
• Proficiency with computer applications and the ability to acquire new computer skills as needed.
• Ability to accurately type 60 words per minute and perform mathematical calculations.
• Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
• Excellent oral and written communication skills with the ability to compose correspondence.
• Ability to manage multiple priorities, establish workflows, manage multiple projects, and meet deadlines while maintaining composure under pressure.
• Ability to follow complex instructions and apply guidelines in the disposition of problems.
• Ability to solve practical problems in situations where only limited standardization exists.
• Knowledge of organizational policies and procedures.

A key member of the department business team, the Business Operations Specialist delivers budget coordination, financial reporting, and process improvement support that enables informed management decision-making. Collaborating across internal and external resources, this role builds analytical reports and facilitates cross-departmental communication to enhance service delivery and operational efficiency.

Accountabilities

• Analyze monthly department budget reports to maintain expense controls and prepare commentary and explanations of variances for management review.
• Assist in systems administration for specialized software used by the business group to support operations.
• Research and resolve routine support issues and follow up to ensure open issues are closed.
• Troubleshoot and resolve inquiries and requests from internal and external clients.
• Review and monitor department processes and procedures to identify opportunities to improve service delivery.
• Coordinate budget preparation by researching and collecting input from multiple internal and external resources.
• Compile operating, financial, and statistical information to respond to management requests and may add commentary to complete analysis reports and proposals.
• Coordinate work with other departments and assist in communicating best practices, policies, procedures, and initiatives.
• Facilitate process improvement by engaging appropriate resources in issue identification and resolution.
• Assist in developing project plans and costs, including personnel and fiscal requirements, and provide periodic updates on project resource and fiscal plans.

Professional Experience

• Bachelor's degree or equivalent.
• Minimum of two years of related work experience in budgeting, finance, or business analytics.
• Work experience related to a specific department or business unit function preferred.
• Knowledge of financial terms and principles, including the ability to calculate percentages, discounts, and commissions and conduct basic financial analysis.
• Advanced proficiency in Microsoft Office Suite, including Excel functions such as pivot tables and graphics.
• Strong organizational and analytical skills with the ability to comprehend, analyze, and interpret documents.
• Excellent written and verbal communication skills with the ability to present information effectively and provide efficient, timely, and courteous service to customers.

Efficient vehicle availability and customer mobility depend on the Business Operations Specialist, who manages fleet utilization, loan car requests, and daily repair monitoring to keep customers mobile and operations running smoothly. Serving as the key liaison between internal service teams, logistics, and external hire car providers, this role shapes cost reduction outcomes and customer satisfaction through data-driven reporting and proactive stakeholder coordination.

Activities

• Ensure vehicles are available for use as quickly as possible and monitor all repairs and issues.
• Increase fleet utilization, report on daily productivity, and identify opportunities to reduce business costs.
• Manage loan car requests on a daily basis and ensure customers remain mobile throughout the process.
• Identify the best course of action for each customer to meet individual needs, applying correct process steps consistently.
• Liaise with internal and external stakeholders, including external hire car providers, on-site service teams, and logistics teams.
• Collaborate with the customer service team by providing and requesting updates on bookings, repairs, and the customer journey.

Background & Experience

• Experience in a high-volume vehicle rental or similar industry.
• Ability to use Google Sheets and Microsoft Office.
• Excellent customer service skills with the ability to work under pressure using own initiative.
• Ability to create and interpret data reports.
• Experience working in a collaborative environment.

As the Business Operations Specialist, this role supports program management functions including planning, budgeting, monitoring, and execution, while developing reporting metrics that inform senior management reviews. The program management team relies on this work to maintain operational rhythm, ensure accurate forecasting, and drive effective business communications across leadership.

Operational Focus

• Support the creation of templates, agendas, action items, and schedules.
• Assist in developing presentations and communications for management.
• Initiate forecast planning for future business needs.
• Support program management functions, including program planning, budgeting, monitoring, and execution.
• Develop reporting metrics and support senior management reviews, including monthly business rhythm activities.
• Participate in special projects as required.

Experience & Qualifications

• Bachelor's degree with 5 years of relevant experience.
• Master's degree or MBA with 3 years of relevant experience.
• Working knowledge of SAP.
• Proficiency in Microsoft Office applications, including Teams, OneNote, Word, Excel, and PowerPoint.
• Strong demonstrated teaming skills and the ability to work independently with minimal supervision.
• Ability to manage multiple tasks simultaneously.

Business Operations Specialist shapes fiscal compliance and transactional accuracy for an assigned department, college, or unit by reviewing and posting travel expenses, requisitions, accounts payable, and purchasing card transactions in accordance with university and state regulatory requirements. Success in the position means the department operates with sound financial controls, well-maintained records, and reliable support for procurement, onboarding, and day-to-day administrative needs.

Role Responsibilities

• Ensure all expense transactions are compliant with established fiscal policies and procedures.
• Review, code, and post travel expenses, requisitions, accounts payable, and purchasing card transactions in designated financial systems.
• Monitor purchasing card activity and review all cash advances, reconciling advances to expenses.
• Load assigned prepaid cards as needed and assist professional staff with contracts, purchasing, and procurement requisitions.
• Prepare and post accounts payable for electronic processes and ensure all financial transactions are processed accurately and on time.
• Maintain all financial files and archive data annually.
• Monitor office equipment, stationery, and supply needs and order items as required.
• Assist with administrative and clerical support in the absence of administrative staff.
• Serve as the key purchaser for assigned programs and needs within an assigned unit.
• Support and maintain employee onboarding and technology asset management across the assigned unit.
• Shop across available channels to ensure the most cost-effective purchases.
• Process all employee reimbursements and attend relevant events and programs outside of business hours as needed.

Education & Experience

• Bachelor's degree in Accounting, Business, or a related field from an accredited institution, or an equivalent combination of relevant education and experience.
• One year of related experience in bookkeeping or accounting.
• Familiarity with PeopleSoft Financials or other financial services programs.
• Experience reviewing and reconciling travel expense statements.
• Knowledge of financial processes and guidelines, including USG and state regulatory requirements.
• Advanced proficiency in Microsoft Office Suite.
• Detail-oriented with the ability to process data entry quickly and accurately.
• Strong interpersonal, communication, time management, problem-solving, and organizational skills.
• Strong customer service skills, including phone and email etiquette.
• Ability to handle multiple tasks or projects simultaneously while meeting assigned deadlines.
• Effective team player who is flexible, a quick learner, and self-motivated.

The Business Operations Specialist produces standardized methodologies, operational reporting, and employee engagement programs that optimize department performance and support business scaling under the Business Operations Manager. Working directly with internal stakeholders, the People team, Finance, and Workforce Development, this role advances organizational efficiency by identifying operational bottlenecks, designing training curricula, and maintaining core operational infrastructure.

Job Functions

• Assist in planning, organizing, and coordinating functions relating to business operations.
• Identify and improve dependencies and bottlenecks in operations and projects.
• Develop or recommend operational solutions for problems, crises, and change management initiatives.
• Evaluate and anticipate future operational directions and business impact.
• Improve operational efficiency by designing standardized methodologies, streamlining processes, and enhancing reporting.
• Develop strong relationships with internal stakeholders and ensure collaborative, proactive communication.
• Plan, develop, and execute learning and training programs, working with the Workforce Development team to develop curricula, learning items, and assessments.
• Communicate regularly with area leaders to gather training needs and report on training initiatives.
• Plan, launch, and iterate on employee engagement programs, including communications, surveys, diversity and inclusion initiatives, newsletters, and recognition programs.
• Launch, maintain, and regularly update internal documentation and communication systems.
• Maintain team member lists, capital, and office budgets, partnering with People, Finance, and Workforce Development teams to develop and maintain core operational infrastructure.

Qualifications & Experience

• Bachelor's degree or above in Business, MBA, Finance, or a related quantitative field.
• 5+ years of experience in business operations, corporate strategy, management consulting, project management, or communications.
• Ability to turn ambiguous information and unstructured challenges into actionable insights, plans, and recommendations.
• Ability to craft persuasive communications and present data-driven insights and recommendations to leadership.
• Strong analytical and data-driven mindset with experience in data and analytics.
• Excellent interpersonal skills with high emotional intelligence, including compassion, curiosity, and an open-minded approach.
• Strong communication skills with the ability to convey messages effectively in live and virtual settings and manage upward.
• Ability to think creatively and critically while maintaining strong attention to detail.
• Fluency in Mandarin and English.

Embedded within the partner operations function, the Business Operations Specialist II develops in-depth analyses of partner performance, refines tools and systems recommendations, and provides second-level escalation support to resolve medium- to high-complexity issues. Working closely with internal and external partners, this role advances site experience and data delivery quality while mentoring less experienced team members and driving product and operations roadmap improvements.

What You'll Do

• Collaborate with cross-functional teams to investigate and recommend solutions to partner questions and issues.
• Perform in-depth ongoing analysis of partner operations to track performance, identify inefficiencies, and inform product and tools roadmaps.
• Determine areas of improvement for partner operations and related tools and systems, and develop recommendations and implementation plans for proposed solutions.
• Identify and analyze trends to determine root causes of medium- to high-complexity issues.
• Provide second-level and executive escalation support by collaborating with internal and external partners to identify root causes, determine solutions, and ensure issue resolution.
• Track and manage tickets to ensure timely resolutions and promptly escalate unresolved tickets.
• Coach and mentor less experienced team members to enhance skills, knowledge, and performance.
• Identify opportunities to improve site experience, augment operations, and enhance data delivery.

Technical Qualifications

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 1–3 years of related experience in site merchandising, business analytics, product operations, digital marketing, or a related field.
• Proficiency in Microsoft Office Suite, including Excel with VLOOKUPs and pivot tables.
• Technical aptitude with site analytics tools such as Adobe Analytics or Google Analytics.
• Experience with SQL or Python is a plus.
• Strong analytical and process-oriented mindset with a high level of comfort with website metrics and customer and engagement data.
• Strong critical thinking, communication, and problem-solving skills with attention to detail and the ability to make data-driven decisions.
• Adaptable and able to demonstrate initiative in a fast-paced environment with competing priorities.

Reporting to project managers within the Customs and Border Protection Office of Trade, the Business Operations Specialist develops user stories, elicits requirements, and translates business needs into high-quality features that support ACE system operations and national trade compliance strategy. Partnering with cross-functional project teams and high-level government stakeholders, this role advances trade facilitation goals by analyzing business processes, visualizing work performance data, and driving projects through design, development, and testing phases.

Day-to-Day Responsibilities

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, and business process mapping.
• Work with users to define concepts and clarify requirements under the direction of project managers.
• Contribute to project plan updates and conduct detailed research to translate business and functional requirements into precise, high-quality features and user stories.
• Develop user stories in collaboration with capability owners and business stakeholders to meet the definition of ready, including fully elaborated acceptance criteria.
• Identify and validate key business requirements.
• Analyze and visualize work performance data for reporting purposes.
• Work closely with cross-functional project teams and help drive projects across product design, development, and testing phases.
• Define and document product vision in a vision and scope document or alternative agile descriptions.
• Communicate and collaborate with internal and external customers to understand business strategies and future initiatives to support planning and management of work.
• Analyze business needs to identify new processes or process improvements and define the business problem and primary objectives of new projects.

Position Requirements

• Bachelor's degree in Finance, Accounting, Business, Public Policy, Public Administration, or a related discipline.
• Experience with JIRA or Confluence.
• Must hold a current and active CBP Background Investigation.
• Proficiency in MS Office Suite, including Outlook, Word, Excel, Access, and Project.
• Ability to conduct data analysis and develop informative data visualizations.
• Effective written and verbal communication skills.
• Experience working and interacting with high-level executives, public officials, and stakeholders.
• Ability to work with precision and accuracy in a fast-paced environment.
• Ability to be organized, detail-oriented, flexible, and dependable.

Sitting at the intersection of finance, human resources, and procurement, the Business Operations Specialist oversees transactional activities, including budget monitoring, HR transactions, and purchasing approvals that provide high-level operational support to an assigned department or college. Operating within Workday Finance and HCM modules and reporting to department leadership, this role strengthens institutional controls by escalating complex issues, supporting year-end closeout, and ensuring accurate processing of accounts payable and compensation changes.

Scope of Work

• Provide high-level support for day-to-day business operations, including finance, human resources, procurement, budgets, contracts, and accounts payable.
• Monitor assigned account balances and budget activity to ensure sufficient funds for program requirements.
• Initiate budget transfers, amendments, and accounting adjustments.
• Initiate and approve human resources transactions, including hires, job edits, compensation changes, period activity pay, and employee separations.
• Initiate and approve procurement transactions, including requisitions, receipts, purchasing cards, spend authorization requests, and expense reports.
• Research and respond to questions and issues regarding finance, budget, human resources, or procurement transactions for assigned departments.
• Escalate complex issues to department leaders and assist with special projects such as year-end closeout, data validation, and mass data corrections.

Knowledge Skills & Abilities

• High school diploma or equivalent.
• Bachelor's degree from an accredited institution in Accounting, Business Management, Finance, or a closely related field preferred.
• Six years of relevant full-time experience in accounting, bookkeeping, payroll, finance, or budgeting, or an appropriate combination of relevant education, experience, and certifications.
• Experience with Workday Finance and HCM modules preferred.
• Knowledge of basic bookkeeping, budget, human resources, and procurement principles.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to collect, analyze, organize, and present complex financial data in a meaningful manner.
• Skill in completing assignments accurately and with strong attention to detail.
• Ability to plan, organize, coordinate, and perform work independently when numerous and diverse demands are involved.
• Ability to work successfully as part of a team and independently with minimal supervision.
• Ability to accurately prepare and maintain records, files, and reports.

A key member of the program management team, the Business Operations Specialist oversees risk optimization, acquisition coordination, and senior-level briefing support within Army or Department of Defense organizations. Collaborating across program leadership, action officers, and audit agencies, this role advances program execution by developing white papers, facilitating risk meetings, and managing the communications and scheduling requirements of a complex defense acquisition environment.

Leadership Responsibilities

• Provide monthly risk updates to program leadership and coordinate with risk managers across programs and enterprise resource planning systems.
• Lead and facilitate risk optimization meetings to identify areas of continuous improvement in program risk processes.
• Provide support to program audits from various audit agencies.
• Issue, track, and follow up on requests for information, data calls, and other acquisition-related tasks.
• Conduct coordination and schedule senior-level acquisition meetings, and facilitate those meetings using video teleconference and collaboration services.
• Manage conference room space and audiovisual requirements.
• Collect, organize, and edit PowerPoint briefings, and assist in formatting, proofreading, and editing briefings, reports, and manuals.
• Provide graphic support for reports, briefings, deliverables, and research projects.
• Develop white papers, course-of-action analyses, monthly activity reports, meeting summaries, and other administrative and intellectual products to communicate technical information.
• Engage with program leadership and action officers on program actions and suspense items, and actively participate in program management stand-up meetings.

Minimum Qualifications

• Bachelor's degree in business management, operations research, industrial engineering, information systems, or a similar discipline.
• Five years of experience working within Army or Department of Defense organizations as military personnel, a government civilian, or a contractor.
• Two years of experience in logistics business processes.
• Proficiency in MS Office Suite, including Excel, Outlook, PowerPoint, Project, and Word, as well as SharePoint and Defense Collaboration Services.
• Excellent verbal and written communication skills with strong organizational skills.
• Ability to establish and maintain working relationships with internal and external customers.
• Ability to work independently and take a proactive role.

Reliable pipeline execution and KPI performance depend on the Business Operations Specialist, who manages end-to-end nomination support, data hygiene, business process documentation, and monthly business review rhythms that keep internal teams and stakeholders aligned. Based within the operations team and reporting to program management, this role refines operational intelligence by standardizing reporting, managing escalations, and maintaining process flows across a portfolio of concurrent subsidiaries.

Key Deliverables

• Provide partners with end-to-end support of the nomination process, including processing requests, follow-up, and orchestration.
• Review business processes and make recommendations for improving efficiency and service.
• Manage data hygiene and input, and execute day-to-day operational requests.
• Manage the mailbox and handle escalations, prioritizing and balancing workloads across concurrent tasks.
• Create and send reports to management.
• Create, document, and maintain business process flows, requirements, and policies.
• Develop, schedule, and manage the Monthly Business Review rhythm of business.

Requirements

• Bachelor's degree in Business Administration or a related field preferred.
• 2+ years of experience in operations monitoring or an operations analyst role.
• Strong Microsoft Office proficiency across PowerPoint, Excel, Word, Outlook, and Visio, with strong Excel capabilities essential.
• Demonstrated ability to manage pipeline, email response, and operations tracking across a portfolio of multiple concurrent subsidiaries.
• Exceptional written and verbal communication skills in English.
• Strong attention to detail with strong data analysis and analytical skills.
• Ability to work effectively with minimal supervision and apply independent judgment to accomplish objectives.
• Strong problem-solving abilities that adapt to a variety of situations.
• Ability to multitask in a fast-paced environment and quickly digest diverse subject matter.

As the Senior Business Operations Specialist, this role advances the 787 remarket and modification program in North Charleston by leading program integration, coordinating internal and external commitments, and developing strategies that meet delivery and quality imperatives. The 787 program team relies on this work to maintain operating rhythm, manage risk and opportunity planning, and ensure stakeholder alignment across business units throughout the full delivery lifecycle.

Strategic Responsibilities

• Assist in the development and integration of programs, plans, strategies, and processes to meet business goals.
• Assist with the commitment of work and projects to achieve cost and quality imperatives, including deployment analysis and impact mitigation.
• Support coordination with business partners to validate results, determine scope, and develop business cases for long-range goals.
• Lead the operating rhythm for the team, ensuring efficient communication and execution across the team.
• Coordinate commitments with internal and external organizations to fulfill strategies.
• Identify risk and opportunity potential, develop mitigation planning, and refine the business case.
• Meet with leadership to gain approval and provide implementation direction for work authorization.
• Collect, organize, and provide data within the management system to maintain status of programs, customer and supplier commitments, and compliance.
• Ensure follow-up action for issue resolution and provide coaching and guidance to less experienced team members.

Qualifications & Experience

• 3+ years of experience managing projects and utilizing standard project management tools.
• 1+ years of experience interfacing with senior and executive leadership.
• 1+ years of experience working across multiple business units and interfacing with key stakeholders.
• Experience advising and influencing managers and non-managers to meet schedules or resolve technical or operational problems.
• Experience with MS Office applications, including Excel, PowerPoint, and Project.
• Experience with program oversight and metrics reporting.
• Experience in a leadership role, leading teams or projects to successful completion.
• Experience developing and integrating strategic projects, plans, and initiatives to meet business goals.
• Experience working in a manufacturing environment, supply chain, or airplane program, or supporting a production system.
• Strong verbal and written communication skills.